Mediation and Negotiation Test Preparation
Course Introduction
Mediation and Negotiation explores the principles, strategies, and practical skills necessary for effective conflict resolution in personal, professional, and legal contexts. Students will examine negotiation theories, the dynamics of communication, and the role of neutral third parties in mediating disputes. Through case studies, simulations, and role-playing exercises, participants will gain hands-on experience in constructing win-win solutions, managing power imbalances, and understanding cultural influences in negotiation and mediation processes. The course also addresses ethical considerations and prepares students to apply these techniques in various settings, including business, law, and community organizations.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
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10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600 Page 2
Chapter 1: The Nature of Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) How can you express the struggle in a conflict without doing so verbally? Give a specific example of a conflict was expressed without words .
Answer: One way to express the struggle in a conflict without using words is through body language and physical actions. For example, in a conflict between two people, one person may clench their fists or tense their body, while the other person may turn away or cross their arms. These nonverbal cues can convey the tension and struggle present in the conflict without any words being spoken.
Another example of expressing conflict without words is through art or creative expression. An artist may create a piece that depicts the struggle and tension of a conflict through the use of color, composition, and symbolism. This can effectively communicate the emotional weight of the conflict without the need for verbal communication.
In a specific example, imagine a scene where two characters are in a heated argument. One character may slam their hand on a table, while the other character may storm out of the room, slamming the door behind them. These actions convey the intensity and struggle of the conflict without any dialogue being exchanged.
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Page 3
Chapter 2: Perspectives on Conflict
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71475
Sample Questions
Q1) According to the text,all of the following are neutral metaphors about conflict except:
A) Conflict is a game
B) Conflict is a heroic adventure
C) Conflict is a balancing act
D) Conflict is a mess
E) All of these are neutral metaphors about conflict.
Answer: D
Q2) According to the text,the most useful metaphors for helping us manage conflicts are those of a "trial."
A)True
B)False
Answer: False
Q3) Which of the following statements BEST describe an aggressive family?
A) Snide comments are fine
B) If someone has a concern, don't respond to it.
C) Strong feelings are seen as normal and are allowed.
D) Have an audience present when you engage someone.
E) Deal with people directly.
Answer: D
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Page 4
Chapter 3: Interests and Goals
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) Arguing over what music to listen to in the car is primarily concerned with the Topic.
A)True
B)False
Answer: False
Q2) A newlywed couple was having trouble resolving their disputes.The husband felt like he was trying to solve the problems,but his wife did not take him seriously during the discussions because she would do something else while they were talking--laundry,redecorating,etc.They decided that they would have a "meeting" to discuss issues when they arose.The meeting would be a time where they would shut out all distractions and discuss the situation until a solution arose.What is the paramount goal in this situation?
A) Topic
B) Relationship
C) Identity
D) Process
E) All of the above
Answer: D
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Page 5
Chapter 4: Power: the Structure of Conflict
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26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/71473
Sample Questions
Q1) Imagine you are looking for a new job.You know that your friend,Alicia,knows the Vice-president of a company where you would like to work.Your text would describe Alicia's influence on you as
A) Interpersonal linkages.
B) Resource control
C) Expertise
D) Communication skills
E) Responsibility
Q2) Which of the following is NOT likely to balance the power in a conflict?
A) Validating or acknowledging the other
B) Announcing all intended escalation
C) Asking the higher power person what they need
D) Expressing optimism
E) Using I statements
Q3) Hocker and Wilmot identify a "power paradox;" that is,the more you struggle against someone the less power you will have over her/him.Make an argument in support of or against the validity of this statement.
Q4) List,define,and provide examples of the RICE power currencies in interpersonal relationships.
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Chapter 5: Conflict Styles
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71467
Sample Questions
Q1) Nicole and Ryan disagree over where they should spend their holidays.Lately,each time Nicole tries to discuss the issue with Ryan,Ryan responds with a joke or changes the subject.Ryan is using which style of conflict,identified by Rahim in your text?
A) obliging
B) dominating C) avoidance
D) compromise
E) integration
Q2) Rahim identified 5 conflict styles that individuals use in a variety of conflict situations.The number 3 in the above grid corresponds with which of the following styles? A) obliging
B) dominating C) avoidance
D) compromise E) integration
Q3) According to the text,verbal aggression is violent communication behavior. A)True B)False
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Chapter 6: Emotions in Conflict
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30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/71472
Sample Questions
Q1) According to the text,the type of emotions expressed can define the relationship.
A)True
B)False
Q2) During a year-long divorce and custody dispute,Patrick started calling his soon-to-be ex-wife terrible names in front of their children and her friends.In response,Becky called Patrick's employer and told them what a terrible person Patrick is.Events such as these went on for months.These behaviors wrecked the couple's chance for collaboration because each person was operating on which part of the "intensity continuum"?
A) Unexpressed conflict
B) Moderately expressed conflict
C) Unrestrained conflict
D) Venting
E) Revenge
Q3) "Fractionation" is unlikely to work because parties won't be able to deal with everything that is bothering them.
A)True
B)False
Q4) Explain what it means to be a "Warrior of the Heart."
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Chapter 7: Analyzing Your Conflicts
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71471
Sample Questions
Q1) The concept of "circular causality" is less concerned with where the conflict started,and more concerned with the sequence of patterns in the conflict.
A)True
B)False
Q2) When analyzing coalitions in a conflict,the member who is "out" is called:
A) the instigator
B) the investigator
C) the isolate
D) the intermediary
E) the mediator
Q3) Which of the following statements is an example of a "systems rule" in conflict??
A) When Dad is angry at the youngest child, the older child intervenes.
B) Mom always talks to the kids on behalf of Dad.
C) No one talks about the conflict until months after it occurs.
D) Dad always initiates the conflicts.
E) All of the above are possible "rules" in a system that is experiencing conflict.
Q4) List,describe and provide an example of the principles of Systems Theory.
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Page 9
Chapter 8: Interpersonal Negotiation
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28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71470
Sample Questions
Q1) How does a person move from competitive to collaborative negotiations? What might you do if you take a collaborative stance and the other takes a competitive stance?
Q2) Negotiating conflict only involves labor and management in work settings,not personal situations.
A)True
B)False
Q3) Briefly describe and give a "real life" example of the XYZ skill in a real or hypothetical situation.
Q4) From a competitive approach,Principled Negotiation may appear weak.According to the authors of your text,strength or toughness comes in the form of:
A) accommodating the other.
B) firm flexibility.
C) standing up for your principles at all costs.
D) relying on criteria established by others.
E) inherent interests
Q5) The assumption competitive negotiators take is generally "win-lose." A)True
B)False
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Chapter 9: Third-Party Intervention
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71469
Sample Questions
Q1) All of the following are limitations to mediation EXCEPT:
A) Some people are not willing to work collaboratively with their "enemy."
B) It requires the parties to be involved in their own decision making process.
C) Parties have to be committed to working on the conflict.
D) If physical abuse has been present in the relationship, it may be difficult to deal with the power imbalance.
E) Small disputes are not worth the effort.
Q2) Which is more important in the mediation process: agreement or transformation? Make an argument in support of your conclusion.
Q3) What is the most significant difference between mediation and arbitration?
Q4) What does it mean to say that mediators need to be "masters of the process?" Additionally,do you think mediators should be experts in the content area (of the dispute),as well? Why or why not?
Q5) How is "coaching" similar/different from "mediation" and "counseling?" Be sure to demonstrate understanding of all three concepts before comparing and contrasting.
Q6) One risk of informal intervention is "becoming the enemy."
A)True
B)False
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Chapter 10: The Practice of Forgiveness and Reconciliation
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) Your book states that forgiving yourself can be harder than obtaining forgiveness from the person you hurt.Do you agree or disagree? Explain.
Q2) Individuals are more likely to renegotiate a relationship through forgiveness when they know which of the following?
A) There is essential agreement regarding the nature of the violation to the relationship.
B) The other has acknowledged the hurt experienced.
C) An apology for the hurt will be included.
D) The other is willing to apologize for the offensive behavior.
E) All of the above
Q3) In the phase of "transcendence," a person is able to stop obsessing over images and messages from the past.
A)True
B)False
Q4) Unlike giving forgiveness,receiving forgiveness is a simple task.
A)True
B)False
Q5) Compare and contrast the features of effective apologies with the three types of problematic or ineffective apologies.
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