Mediation and Negotiation Practice Exam
Course Introduction
This course explores the fundamental principles and techniques of mediation and negotiation as essential tools for resolving conflicts in various professional and personal contexts. Students will learn about the theory and practice of negotiation strategies, stages of the mediation process, and the roles mediators and negotiators play in facilitating communication and agreement between parties. The course incorporates case studies, simulations, and practical exercises to develop critical skills such as active listening, problem-solving, and ethical decision making. By the end of the course, students will be equipped to analyze disputes, design constructive solutions, and effectively navigate challenging interactions.
Recommended Textbook
Interpersonal Conflict 9th Edition by William W. Wilmot
Available Study Resources on Quizplus
10 Chapters
285 Verified Questions
285 Flashcards
Source URL: https://quizplus.com/study-set/3600 Page 2
Chapter 1: The Nature of Conflict
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71476
Sample Questions
Q1) Most expressed struggles are activated by
A) internal stress.
B) ambivalence.
C) conflicting internal dialogues.
D) a triggering event.
E) apathy.
Answer: D
Q2) A spiral that moves only in one direction - upward and onward - is an example of a(n)______________ spiral.
A) devitalized
B) regressive
C) progressive
D) escalatory
E) aggressive
Answer: D
Q3) An example of a "scarce resource" is self-esteem.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Perspectives on Conflict
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71475
Sample Questions
Q1) A potential "benefit" to addressing conflict is the ability for persons in a relationship to better understand each other.
A)True
B)False
Answer: True
Q2) Which of the following statements BEST describe an aggressive family?
A) Snide comments are fine
B) If someone has a concern, don't respond to it.
C) Strong feelings are seen as normal and are allowed.
D) Have an audience present when you engage someone.
E) Deal with people directly.
Answer: D
Q3) An example of a "neutral" conflict metaphor is a "balancing act."
A)True
B)False
Answer: True
Q4) Research on conflict and gender reveals that men criticize more than women.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Interests and Goals
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71474
Sample Questions
Q1) Arguing with your parents about what time you are supposed to be home is an example of the Relationship element of TRIP.
A)True
B)False
Answer: True
Q2) When roommates argue about whose turn it is to do the dishes,they are likely to be arguing about the process.
A)True
B)False
Answer: True
Q3) If you work to reach your own goal while at the same time seek to please the other you are upholding which of the following items on the author's checklist for "good goals?"
A) Short, medium, and long-range issues are addressed
B) Goals are behaviorally specific
C) Statements orient toward the present and the future
D) Goals recognize interdependence
E) Collaborative goals recognize an ongoing process
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Power: the Structure of Conflict
Available Study Resources on Quizplus for this Chatper
26 Verified Questions
26 Flashcards
Source URL: https://quizplus.com/quiz/71473
Sample Questions
Q1) Discuss productive "low-power" strategies.
Q2) According to the text,some "power moves" are productive,not destructive.
A)True
B)False
Q3) In terms of gender,"both/and" power is often the first choice of women in U.S.culture.
A)True
B)False
Q4) What does it man to say that "power is relational?" Provide specific examples to support you explanation.
Q5) List,define,and provide examples of the RICE power currencies in interpersonal relationships.
Q6) Which of the following is the most accurate statement about power currencies?
A) Power currencies are independent of one another.
B) Individuals generally have only one or two currencies to use.
C) Developing a repertoire of currencies can help lead to the sharing and balance of power.
D) Power currencies cannot be exchanged.
E) Exclusive reliance on one power currency is a good idea in most contexts.
Q7) Differentiate between distributive and integrative power.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Conflict Styles
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71467
Sample Questions
Q1) You are more likely to dominate than oblige when you score high on which of the following?
A) concern for self
B) concern for other
C) concern for relationship
D) self-centered
E) other-oriented
Q2) Because integration addresses the needs of all parties,it is considered the best style for managing all your conflicts.
A)True
B)False
Q3) Nicole and Ryan disagree over where they should spend their holidays.Lately,each time Nicole tries to discuss the issue with Ryan,Ryan responds with a joke or changes the subject.Ryan is using which style of conflict,identified by Rahim in your text?
A) obliging
B) dominating
C) avoidance
D) compromise
E) integration
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Emotions in Conflict
Available Study Resources on Quizplus for this Chatper
30 Verified Questions
30 Flashcards
Source URL: https://quizplus.com/quiz/71472
Sample Questions
Q1) Lori traditionally hosts Thanksgiving at her house for 10-15 relatives.Rarely do the guests help with dinner,clean up,or even say "Thank you." This has been going on for so long that she resents hosting the dinner.So--This year she assigned each person to bring a food or do a particular task.A few guests opted out,but the remainder came to dinner,and everyone (including Lori)had a good time.Lori's anger served one of many important functions:
A) Seeking revenge
B) Righting a wrong
C) Setting boundaries
D) Giving her a wake-up call
E) Being selfish
Q2) __________ are more likely than __________ to cover up sadness.
A) Men/women
B) Women/men
C) Parents/children
D) Employers/employees
E) Teachers/students
Q3) What is an XYZ statement? Describe the three parts and write an example for each.
Q4) Explain what it means to be a "Warrior of the Heart."
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Analyzing Your Conflicts
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71471
Sample Questions
Q1) When analyzing coalitions in a conflict,the member who is "out" is called:
A) the instigator
B) the investigator
C) the isolate
D) the intermediary
E) the mediator
Q2) Although forming coalitions often happens naturally,they can become \ toxic if the groups begin to engage in destructive conflict.
A)True
B)False
Q3) Which of the following statements is an example of a "systems rule" in conflict??
A) When Dad is angry at the youngest child, the older child intervenes.
B) Mom always talks to the kids on behalf of Dad.
C) No one talks about the conflict until months after it occurs.
D) Dad always initiates the conflicts.
E) All of the above are possible "rules" in a system that is experiencing conflict.
Q4) List,describe and provide an example of the principles of Systems Theory.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Interpersonal Negotiation
Available Study Resources on Quizplus for this Chatper
28 Verified Questions
28 Flashcards
Source URL: https://quizplus.com/quiz/71470
Sample Questions
Q1) Which of the following is NOT true of competitive bargainers?
A) They will make high opening demands and concede slowly.
B) They will recognize and enhance interdependence.
C) They will exaggerate the value of concessions that are offered.
D) They will try to resist persuasion on issues.
E) Competitive bargainers will do all of the above.
Q2) Negotiation that is transformational is defined as
A) cooperating fully with the other.
B) creating something new from what existed before.
C) Using your intuition to help reframe the conflict.
D) cooperative competitiveness.
E) The exchange of rational self-interest.
Q3) The assumption competitive negotiators take is generally "win-lose."
A)True
B)False
Q4) Negotiating conflict only involves labor and management in work settings,not personal situations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Third-Party Intervention
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71469
Sample Questions
Q1) When an authority listens to both sides of a dispute,questions the parties to the conflict,and then renders a judgment that both parties have agreed ahead of time to accept,which of the following intervention strategies is in play?
A) adjudication
B) arbitration
C) facilitation
D) mediation
E) conciliation
Q2) List,describe,and illustrate the five stages of the mediation process.Explain how each stage is important to the process.
Q3) "I Stole Your TV" is an example
A) of a specialized form of mediation designed for cases in which one person is guilty of a crime
B) the court system gone awry
C) of a specialized type of counseling
D) binding arbitration
E) people who refuse to collaborate
Q4) What is the most significant difference between mediation and arbitration?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: The Practice of Forgiveness and Reconciliation
Available Study Resources on Quizplus for this Chatper
29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/71468
Sample Questions
Q1) Brett has once again clobbered his brother Tyler over the head with a toy.Immediately their mother pulls Brett aside and tells him to go over to his brother and apologize.Brett glances in Tyler's direction and says (with a bit of sarcasm)"Sorry." Brett's apology is an example of which of the following forms of apology?
A) Expedient apology
B) Compelled apology
C) Delayed apology
D) Sincere apology
E) Public apology
Q2) A common misconception about forgiveness is that it excuses the behavior or situation.
A)True
B)False
Q3) Compare and contrast the features of effective apologies with the three types of problematic or ineffective apologies.
Q4) The text suggest that children who've been abused should try to forget about the events and memories so they can move on more easily.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12