Managing IT Projects
Textbook Exam Questions
Course Introduction
Managing IT Projects provides students with the knowledge and skills needed to effectively plan, execute, and control information technology projects. The course covers key project management methodologies, tools, and techniques specific to IT environments, including project scope definition, scheduling, resource allocation, risk management, budgeting, and performance monitoring. Emphasis is placed on both technical and leadership aspects, such as team management, stakeholder communication, and adapting to rapidly changing technologies. Real-world case studies and hands-on exercises enable students to apply best practices in managing complex IT initiatives from inception to successful completion.
Recommended Textbook
Information Technology Project Management 9th Edition by Kathy Schwalbe
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13 Chapters
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2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) The term "_____" refers to work done in organizations to sustain the business.
Answer: Operations
Q2) Passing the CPA exam is a standard for accountants. Similarly, passing the PMP exam is becoming a standard for _____.
Answer: project managers
Q3) A Gantt chart is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a ____ format.
A) calendar
B) line graph
C) bar graph
D) pie chart
Answer: A
Q4) Soft skills are also known as _____ skills.
Answer: human relations
Q5) Stakeholder analyses, work requests, and project charters are tools used in integration management.
A)True
B)False
Answer: True
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Chapter 2: The Project Management Information
Technology Context
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Q1) Using a systems approach is critical to successful project management.
A)True
B)False
Answer: True
Q2) Which characteristic of organizational culture refers to the degree to which departments within an organization are encouraged to coordinate with each other?
A) Member identity
B) People focus
C) Group emphasis
D) Unit integration
Answer: D
Q3) Most colleges and universities have very strong functional organizations.
A)True
B)False
Answer: True
Q4) The _____ frame of the organization is the one that is usually depicted in an organizational chart.
Answer: structural
Page 4
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Chapter 3: The Project Management Process Groups
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Sample Questions
Q1) What important Scrum artifact is used to graphically display progress on each sprint during the monitoring and controlling process?
A) WBS
B) sprint backlog
C) burndown chart
D) product backlog
Answer: C
Q2) The output of the stakeholder management strategy results is a project charter.
A)True
B)False
Answer: False
Q3) _________ issues often occur during project execution, especially conflicts. Answer: Human resource
Q4) The _____ is a very important tool in project management because it provides the basis for deciding how to do the work.
Answer: WBS
work breakdown structure
work breakdown structure (WBS)
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Page 5
Chapter 4: Project Integration Management
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Sample Questions
Q1) A SWOT analysis, being a linear process, cannot be performed using the nonlinear mind mapping technique.
A)True
B)False
Q2) Many projects fail because of unclear requirements and expectations, so starting with a payback analysis makes a lot of sense.
A)True
B)False
Q3) Which document recognizes the existence of a project and provides direction on the project's objectives and management?
A) stakeholder register
B) risk register
C) directive
D) project charter
Q4) _____ involves identifying and managing the points of interaction between various elements of the project.
Q5) _____ involves coordinating all of the other project management knowledge areas throughout a project's life cycle.
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Chapter 5: Project Scope Management
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Sample Questions
Q1) When using project management software, estimates of work time should be entered only at the work package level; the rest of the WBS items are just groupings or _____ tasks.
Q2) The main tool for performing scope validation is _____ and group decision making techniques.
Q3) Scope refers to all the work involved in creating the products of the project and the processes used to create them.
A)True
B)False
Q4) Which action involves reviewing the project charter, requirements documents, and organizational process assets to create a scope statement, adding more information as requirements are developed and change requests are approved?
A) Creating scope
B) Defining scope
C) Controlling scope
D) Validating scope
Q5) List and briefly describe the six main processes involved in project scope management.
Q6) Describe the process of scope validation.
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Chapter 6: Project Schedule Management
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Sample Questions
Q1) In project schedule management, which is an output of controlling the schedule?
A) activity duration estimate
B) project management plan update
C) activity attribute
D) milestones list
Q2) Which network diagramming technique uses boxes to represent activities?
A) PDM
B) CPM
C) ADM
D) PERT
Q3) Which type of dependencies are inherent in the nature of work being performed on a project?
A) mandatory
B) discretionary
C) external
D) random
Q4) The main outputs of _____ include work performance information, schedule forecasts, change requests, project management plan updates, and project documents updates.
Q5) _____ is the number of workdays or work hours required to complete a task.
Page 8
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Chapter 7: Project Cost Management
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Sample Questions
Q1) It is important for project managers to understand that every cost estimate is unique.
A)True
B)False
Q2) The main goal of which process is to produce a cost baseline for measuring project performance and project funding requirements?
A) cost budgeting
B) cost planning
C) cost controlling
D) cost estimating
Q3) Soles is a footwear company which has recently set up its store in Ambrosia. To manufacture its products, Soles incurs a range of different costs. Which would be an example of an indirect cost?
A) Cost of machines to produce shoes
B) Salary paid to factory workers
C) Electricity used to run its factories
D) Cost of leather used to manufacture shoes
Q4) The cost performance index can be used to calculate the _____ which gives an approximate cost of completing a project based on performance to date.
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Chapter 8: Project Quality Management
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Q1) _____ is the ability of a product or service to perform as expected under normal conditions.
Q2) The Six Sigma approach works best for a project where a quality problem is identified between the current and desired performance.
A)True
B)False
Q3) Who wrote Quality Is Free in 1979 and is best known for suggesting that organizations strive for zero defects?
A) Juran
B) Ishikawa
C) Crosby
D) Deming
Q4) Which chart helps users identify the vital few contributors that account for most quality problems in a system?
A) Gantt
B) Pareto
C) control
D) tracking Gantt
Q5) _____ measures how much variation exists in a distribution of data.
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Chapter 9: Project Resource Management
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Sample Questions
Q1) Which test presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story?
A) RAM
B) MBTI
C) TAT
D) RACI
Q2) Which tool is a column chart that shows the number of resources assigned to a project over time?
A) responsibility assignment matrix
B) resource histogram
C) RACI charts
D) organizational breakdown structure
Q3) _____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.
Q4) Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.
Q5) What are the five stages of team development according to the Tuckman model? Briefly describe each stage.
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Chapter 10: Project Communications Management
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Sample Questions
Q1) According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?
A) voice mail
B) e-mail
C) meeting
D) website
Q2) According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
A) phone call
B) e-mail
C) meeting
D) website
Q3) Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
A)True
B)False
Q4) What is performance reporting? What are some methods used for performance reporting?
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Page 12
Chapter 11: Project Risk Management
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Q1) Unenforceable conditions or contract clauses and adversarial relations are risk conditions associated with the project _____ management knowledge area.
A) integration
B) quality
C) procurement
D) human resources
Q2) Unknown risks can be managed proactively.
A)True
B)False
Q3) _____ are unplanned responses to risk events used when project teams do not have contingency plans in place.
A) Workarounds
B) Fallback plans
C) Contingency plans
D) Triggers
Q4) A risk-seeking person prefers outcomes that are more uncertain and is often willing to pay a penalty to take risks.
A)True
B)False
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Chapter 12: Project Procurement Management
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Q1) Buyers absorb lesser risk with cost-reimbursable contracts than they do with fixed-price contracts.
A)True
B)False
Q2) Procurement audits are often done during contract closure to identify lessons learned in the entire procurement process.
A)True
B)False
Q3) In project procurement management, obtaining seller responses, selecting sellers, and awarding contracts is part of the _____ process.
A) planning
B) conducting procurements
C) controlling
D) closing
Q4) In project procurement management, which is an output of the planning process?
A) change requests
B) selected sellers
C) resource calendars
D) make-or-buy decisions
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Chapter 13: Project Stakeholder Management
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Q1) _____ can be classified as internal to the organization or external.
Q2) Project management software tools normally do not promote the use of Facebook as a forum to promote project activities.
A)True
B)False
Q3) Project stakeholder management has only been identified as an entire knowledge area by the Project Management Institute since 2013.
A)True
B)False
Q4) The purpose of _____ is to identify all people or organizations affected by a project, to analyze their expectations, and to effectively engage them in project decisions throughout the life of a project.
Q5) What process involves determining everyone involved in the project or affected by it, and determining the best ways to manage relationships with them?
A) identifying stakeholders
B) planning stakeholder management
C) managing stakeholder engagement
D) controlling stakeholder engagement
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