Managerial Decision Making Study Guide Questions
Course Introduction
Managerial Decision Making explores the processes and tools managers use to analyze complex business situations, evaluate alternatives, and implement effective solutions. The course covers decision-making models, the influence of cognitive biases, ethical considerations, and the role of data in supporting managerial choices. Through case studies and simulations, students develop critical thinking, problem-solving, and judgment skills essential for effective leadership in uncertain and dynamic business environments.
Recommended Textbook operations management 5th edition by r. dan reid
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Chapter 1: Introduction to Operations
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Q1) General Electric's Trading Process Network primarily handles transactions between _______________.
A)individual customers
B)companies and individual customers
C)companies and their shipping firms
D)companies and their distributors
E)companies and their suppliers
Answer: E
Q2) Entry-level positions for operations management graduates include all of the following except _________.
A)quality specialist
B)inventory analyst
C)plant manager
D)production analyst
E)production supervisor
Answer: C
Q3) The history of Operations Management reflects.
Answer: The accumulation of experience and ideas over time.
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Chapter 2: Operations Strategy and Competitiveness
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Q1) Firms measure productivity to learn how ________________________ they are. Answer: competitive
Q2) Productivity gains in the service sector have been much lower than that of manufacturing.
A)True
B)False
Answer: True
Q3) A firm produces handbags using three workers.On Tuesday,Jane completed 60 bags in 6 hours,Ron completed 50 bags in 7 hours,and Mary completed 80 bags in 5 hours.What was the overall productivity of the firm?
A)7.92 bags/hour
B)11.05 bags/hour
C)10.00 bags/hour
D)10.56 bags/hour
E)61.67 bags/hour
Answer: D
Q4) Firms use ________________________ to concentrate on their ________________________.
Answer: outsourcing,core competencies
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Chapter 3: Product Design and Process Selection
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Sample Questions
Q1) Compared to intermittent operations,repetitive operations
A)have higher material handling costs
B)have greater efficiency
C)have slower processing rates
D)have more flexibility
E)are less specialized
Answer: B
Q2) Which of the following is not a step in product design?
A)final design
B)preliminary design and testing
C)idea development
D)conceptual design
E)product screening
Answer: D
Q3) Define product design.
Answer: The process of deciding on the unique characteristics and features of the company's products.
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Chapter 4: E-Commerce and Supply Chain Management
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Sample Questions
Q1) What term refers to the working relationship between partners?
A)Impact
B)Vision
C)Familiarity
D)Intimacy
E)Proximity
Q2) Provide some examples of "greening" requirements that an organization may impose on their supply chain members.
Q3) What are the three "components" of a supply chain?
Q4) Explain how a supply chain supports the organization to be sustainable and provide a competitive advantage.
Q5) Purchasing is typically responsible for:
A)initiating purchasing requests.
B)physically inventorying all received materials.
C)developing the engineering specifications.
D)analyzing the make-buy decision.
E)monitoring supplier performance.
Q6) Name three kinds of B2B e-commerce:
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Chapter 5: Total Quality Management
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Sample Questions
Q1) Cause-and-effect diagrams are often called
A)Checklists
B)Scatter diagrams
C)Pareto analysis
D)Fishbone diagrams
E)Histograms
Q2) The definition of quality that involves the product functioning as expected without failure is
A)Performance
B)Conformance
C)Reliability
D)Standardization
E)Endurance
Q3) A useful tool for translating customers' everyday language into specific technical requirements is Quality Function Deployment.
A)True
B)False
Q4) Checklists are used to make sure all steps in a process are carried out and to
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Chapter 6: Statistical Quality Control
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Q1) The computed AOQ provides a sense of the ______________ of the product
Q2) Increasing the number of standard deviations on which control chart limits are based will decrease the Type I error.
A)True
B)False
Q3) The standard deviation measures the difference between the largest and smallest observations in a set of data.
A)True
B)False
Q4) Suppose that you want to monitor the variability in ounces of a process that fills beer cans.Which control chart would be appropriate?
A)x-bar chart
B)R-chart
C)p-chart
D)c-chart
E)OC chart
Q5) Define acceptance sampling.
Q6) What is the formula for an x-bar chart's control limits?
Q7) What is a p-chart?
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Chapter 7: Just-In-Time and Lean Systems
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Q1) Which of the following is not a characteristic of bottom-round management?
A)Consensus management by committees or teams
B)Participation in quality circles
C)Decision making starts with discussion at the bottom level
D)Lack of consensus
E)Employees volunteering to help solve quality problems
Q2) There are two types of Kanban cards,production Kanban and withdrawal Kanban.
A)True
B)False
Q3) What is the term that means giving workers authority to stop the production line when quality problems are encountered?
A)Automation
B)Kaizen
C)Muda
D)Poka-yoke
E)Jidoka
Q4) Consider a workstation that can process 4 units per minute.It takes 2 hours to receive an order from the previous station.The container size is 10 units.The factory sets safety stock at 20 percent of demand during lead time.How many kanbans are needed for the workstation?
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Chapter 8: Forecasting
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Sample Questions
Q1) Which of the following is not a feature common to all forecasting models?
A)This period's forecast error is needed to compute next period's forecast.
B)Forecasts are rarely perfect.
C)Forecasts are more accurate for groups of items rather than for individual items.
D)Forecasts are more accurate for shorter rather than for longer time horizons.
E)All of the answer choices are correct.
Q2) Over the long term,which of the following forecasting models will likely require carrying the least amount of data?
A)Naïve
B)Simple mean
C)Exponential smoothing
D)Weighted moving average
E)Moving average
Q3) Which is typically the most difficult data pattern to predict?
A)Horizontal
B)Trend
C)Level
D)Seasonality
E)Cycle
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Chapter 9: Capacity Planning and Facility Location
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Sample Questions
Q1) Expected values are
A)forecasted sales prices
B)forecasted revenues
C)average value of chance events
D)weighted value of the chance events
E)exponential value of the chance events
Q2) Last month TMJG Co.started producing a new product called Thingamajigs from its new plant.Sales were quite good for the first couple of weeks.Unfortunately,a technological innovation was then announced by a competitor.This innovation will almost completely eliminate the demand for Thingamajigs.As a result,TMJG has decided to shut down and dismantle the plant next week.The average cost per unit will be highest if the plant was _________________________.
A)a small facility
B)in the right location
C)a large facility
D)just-in-time
E)a medium facility
Q3) What is the load-distance score formula?
Q4) Subcontractor networks reduce reliance on acceptance sampling by
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Chapter 10: Facility Layout
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Sample Questions
Q1) Approximately how much of the U.S.workforce works in an office environment?
A)10%
B)25%
C)50%
D)75%
E)90%
Q2) What is the shortest distance between two locations using north-south and east-west movements called?
A)Euclidean distance
B)triangulated distance
C)rectilinear distance
D)Socratic distance
E)latitude-longitude (LL)distance
Q3) Which of the following is more like a product layout as compared to a process layout?
A)Resources used are general purpose.
B)Facilities are less capital intensive.
C)Material handling costs are lower.
D)Space requirements for inventory storage are higher.
E)Scheduling resources is less challenging.
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Chapter 11: Work System Design
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Sample Questions
Q1) Which of the following steps is not included when a time study analyst uses standard elemental times?
A)Identify the standard elements of the job.
B)Determine the performance rating factor.
C)Adjust the database times if needed.
D)Check the database for time studies done on these elements.
E)If no valid studies exist for this or a similar work element,do a time study for the new work element.
Q2) Typically the job chosen for the time study will be a routine job that is labor intensive.
A)True
B)False
Q3) _____________ is the world's largest privately held software manufacturer.
A)Microsoft
B)Corel
C)GAMS
D)SAS
E)IBM
Q4) What are the advantages of the alternative workplace?
Q5) Calculating the learning rate is a means for ____________.
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Chapter 12: Independent Demand Inventory Management
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Sample Questions
Q1) Which of the following is not one of the six ways to use inventory?
A)seasonal inventory
B)JIT inventory
C)pipeline inventory
D)hedge inventory
E)MRO inventory
Q2) The reorder point is used in determining the order quantity in the periodic review system.
A)True
B)False
Q3) Consider a periodic review system with a lead time of two weeks and a review period of seven weeks.If the average demand per week is 1000 units and 300 units of safety stock are held,what should the target inventory level be?
A)7300
B)1300
C)9000
D)9300
E)3300
Q4) What is another name for speculative inventory?
Q5) Describe advantages and disadvantages of periodic review systems.
Page 14
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Chapter 13: Aggregate Planning
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Q1) Which of the following is not typically indicated as part of the resources authorized in an aggregate plan?
A)number of machines to be used
B)size of the workforce
C)authorized level of overtime and undertime
D)number of units to be subcontracted
E)level of inventory held
Q2) An important advantage of chase aggregate plans is that they ____________________.
Q3) The goal of developing an aggregate plan using composite product information is:
A)group like things together
B)reduce the number of calculations
C)keep it simple for senior management
D)help marketing plan
E)provide detail reports
Q4) A master production schedule is more specific (tactical)than an aggregate plan.
A)True
B)False
Q5) What are the inputs to the aggregate planning process?
Q6) What are the steps involved in developing the aggregate plan?
Page 15
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Chapter 14: Resource Planning
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Sample Questions
Q1) Items that are sold as complete or repair parts are called
Q2) MRP develops a time-phased schedule that shows future demand,supply and inventories by time period.
A)True
B)False
Q3) Which of the following is not a direct input to capacity requirements planning?
A)planned shop orders
B)open shop orders
C)setup time and run time per unit for shop orders
D)current inventory levels
E)quantity for shop orders
Q4) Production and inventory planners release orders to the expediter.
A)True
B)False
Q5) For the data provided determine the Inventory Record using a FOQ lot size rule for the screw (H).
Q6) _________________ uses planned order releases from the MRP,which considers beginning inventory.
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Q7) What transactions can cause information in the inventory records file to change?
Chapter 15: Scheduling
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Q1) Consider a production line with five stations.The first station can process a unit in 8 minutes.The second station has two identical machines,each of which can process a unit in 18 minutes (each unit only needs to be processed on one of the two machines).The third station can process a unit in 4 minutes.The fourth station has two different machines,one can process a unit in 5 minutes,and the other one can process a unit in 9 minutes (each unit needs to be processed on both machines).The fifth station can process a unit in 10 minutes.Which station is the bottleneck station?
A)Station 1
B)Station 2
C)Station 3
D)Station 4
E)Station 5
Q2) Optimized production technology (OPT)was introduced by Eli
A)Goldratt
B)Manning
C)Jefferson
D)Rosenblatt
E)Strasburg
Q3) Eli Goldratt's approach to continuous improvement is called ____________.
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Chapter 16: Project Management
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Sample Questions
Q1) Discuss how to develop the critical path variance.
Q2) Which of the following is not an example of a method that can be used to reduce the time to complete an activity?
A)work on other activities
B)faster shipments of materials
C)use special equipment
D)work overtime
E)work around the clock
Q3) Critical path shows the _______________ completion time for the project.
Q4) Which of the following is not characteristic of a project?
A)has a specific objective
B)has multiple activities
C)typically performed by external consultants
D)activities have defined precedence relationships
E)to be completed in a specified time period
Q5) For projects whose activities have probabilistic time estimates,the probability of completing the project in a specified amount of time is determined by the standard deviation for the critical path only.
A)True
B)False
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Chapter 17: Spreadsheet Modeling: an Introduction
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Q1) In the custom footer box,there is a button to automatically insert the page number.
A)True
B)False
Q2) In Excel,the command to print row and column headings is checked under which menu/submenu?
A)Print
B)Page Setup
C)Tools
D)View
E)Insert
Q3) In Excel,___________________ references do not change when you copy them.
A)absolute
B)comparative
C)analogous
D)relative
E)correlative
Q4) In Excel,relative references do not change when you copy them.
A)True
B)False
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Chapter 18: Introduction to Optimization
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Q1) The process of thinking about a problem in a structured way often leads to ________ to making a better decision.
Q2) Formulate the following as a linear program. Frank's art class must provide instructions on painting (P),carving (C),and clay modeling (M).Frank has a limited material budget of $3,000.The costs per student usage for the supplies are $25,$18,and $14,respectively.Frank must provide instruction and practice opportunities for each method.What is the optimum combination of art supplies Frank should procure for the class?
Q3) In the "Solver Options" box of Excel Solver,what should be checked to ensure that the Simplex Method is used to solve the model?
A)Assume Non-Negative
B)Use Automatic Scaling
C)Newton
D)Dantzig
E)Assume Linear Model
Q4) When an LP is solved,there is only one possible outcome.
A)True
B)False
Q5) Solver's Changing Cells corresponds to the ________ in the algebraic model.
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Chapter 19: Waiting Line Models
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Sample Questions
Q1) Which of the following waiting line systems best describes a grocery store,where each register has its own line and server?
A)single-server,single-phase
B)single-server,multi-phase
C)multi-server,single-line,single-phase
D)multi-server,multi-line,single-phase
E)multi-server,multi-phase
Q2) What are the two elements that define a waiting line system?
Q3) One challenge in designing waiting lines is to obtain service systems with _______ but not ______ amounts of capacity.
A)adequate,excessive
B)adequate,expensive
C)low cost,cheap
D)justifiable,noticeable
E)infinite,excessive
Q4) Waiting line models typically assume that customer arrival rates are represented by the Gaussian distribution.
A)True
B)False
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Chapter 20: Master Scheduling and Rough-Cut Capacity Planning
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Q1) What is the portion of the MPS called that lies between the demand time fence and the planning time fence?
A)gaseous
B)frozen
C)slushy
D)mucky
E)liquid
Q2) Which of the following statements is true?
A)The "slushy" portion of the MPS comes sooner than the "liquid" portion of the MPS.
B)The planning time fence occurs before the demand time fence.
C)The "frozen" portion of the MPS occurs between the planning time fence and the demand time fence.
D)The master scheduler has more authority during the "frozen" portion of the MPS than during the "slushy" portion of the MPS.
E)The "liquid" portion of the MPS occurs before the demand time fence.
Q3) Discuss how the MPS is evaluated in terms of cost.
Q4) In the current period,Available-to-Promise adds ________________________ to the formula used for future periods.
Page 22
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