Managerial Decision Making Final Exam Questions
Course Introduction
Managerial Decision Making explores the processes, tools, and frameworks used by managers to analyze information, assess risks, and make effective decisions in complex organizational environments. The course covers topics such as problem identification, cognitive biases, rational and intuitive approaches, quantitative modeling, group dynamics, and ethical implications of managerial choices. Students will engage in case studies, simulations, and real-world scenarios to develop critical thinking and decision-making skills that enhance their ability to lead and drive organizational success.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by Thomas Bateman
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Page 2
Chapter 1: Managing
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Sample Questions
Q1) When you view yourself as an employee and expect your employer to tell you what to do and give you pay and benefits,you are acting as a(n)
A)active contributor in a productive relationship.
B)agent for social capital.
C)passive employee.
D)example of an emotionally intelligent employee.
E)connected team member.
Answer: C
Q2) To become an effective manager you should choose one or two of the four management functions and become expert in only those.An outstanding manager only needs to be proficient in one or two of the functions as he or she can hire others to do the remaining functions.
A)True
B)False
Answer: False
Q3) Organizing is assembling and coordinating the resources needed to achieve goals. A)True
B)False
Answer: True
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Chapter 2: The External Environment and Organizational Culture
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Sample Questions
Q1) The process of sharing power with employees is called A)empowerment.
B)job sharing.
C)benchmarking.
D)vertical synergy.
E)team building.
Answer: A
Q2) The development of new products that may replace sales of existing products is referred to as the threat of A)new entrants.
B)substitutes.
C)diminished supply.
D)technology.
E)complements.
Answer: B
Q3) Equipment is an example of an input to an organization.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) A potential disadvantage of group decisions include which of the following?
A)Goal displacement
B)Larger pool of information,which causes confusion
C)Intellectual stimulation,which takes up much more time and delaying the decision
D)Too many approaches and perspectives on the problem
E)People understand the decision and because of this are highly critical of it
Answer: A
Q2) Hilda,the manager of Happy Hounds Kennel,knows that the economy can greatly affect her level of business.She has developed a plan of action for each of the four possible economic outcomes that have been predicted for her geographic area over the next 4-6 years.Hilda's use of these strategies according to the state of the economy suggests that she
A)is facing a stable environment.
B)utilizes contingency planning.
C)focuses on efficient decisions.
D)engages in satisficing.
E)is an irrational decision maker.
Answer: B
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Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) Provide two examples of businesses that practice low-cost strategies and two examples of businesses that practice differentiation strategies.
Q2) List and explain at least five activities that might be involved in an environmental analysis.
Q3) Strategic goals evolve from an organization's
A)suppliers.
B)customers.
C)tactical plans.
D)mission and vision.
E)competitors.
Q4) Who is responsible for the organization's strategic plan?
A)Senior executives
B)Middle management
C)First-line supervisors
D)Tactical managers
E)Organization directors
Q5) Standing plans might be called "what if" plans.
A)True
B)False
Q6) Define a strategy map and explain the purpose and various pieces of it.
Page 6
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Chapter 5: Ethics and Corporate Responsibility
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Sample Questions
Q1) Samantha conforms to the expectations of ethical behavior held by her family and friends.She appears to be at which stage of cognitive moral development according to Kohlberg?
A)Emotional
B)Conventional
C)Principled
D)Preconventional
E)Supportive
Q2) Egoism states that all people should uphold certain values,such as honesty,that society needs to function.
A)True
B)False
Q3) Honesty,caring,loyalty,fairness and integrity are all examples of A)ethics.
B)citizenship.
C)values.
D)self focus.
E)excellence.
Q4) Build a case for the convergence of profit maximization and corporate social responsibility.
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Chapter 6: International Management
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Sample Questions
Q1) Today's managers operate in an environment that is _______ complex and competitive and offers more ______________.
A)more,profit
B)less,profit
C)more,opportunities
D)less,opportunities
E)less,ROI
Q2) To maintain its strong growth for the foreseeable future,Starbucks has been expanding aggressively overseas.
A)True
B)False
Q3) Which global strategy is Beta Company using?
A)global
B)international
C)transnational
D)multinational
E)domestic
Q4) Exporting offers scale economies.
A)True
B)False
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Chapter 7: Entrepreneurship
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Sample Questions
Q1) Which of the following characteristics contribute to entrepreneurs' success?
A)Commitment to work-life balance
B)Tolerance of risk,ambiguity and uncertainty
C)Discounting of own weaknesses
D)Comfort with the status quo
E)Obsessed with earning money
Q2) A business plan describes only the basic idea involved in starting a new venture.
A)True
B)False
Q3) Many entrepreneurs choose to open their own business because they want to "call their own shots." This trait is also a common source of difficulty for entrepreneurs because they also
A)fail to train a successor.
B)inadequately monitor financial performance.
C)fail to delegate.
D)are poor bosses.
E)fail to plan for contingencies.
Q4) Identify some of the events and trends currently unfolding in which individuals can potentially spot opportunities.Provide examples.
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Chapter 8: Organization Structure
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Sample Questions
Q1) The board of directors determines the strategic direction in corporations.
A)True
B)False
Q2) Which of the following statements about the organization is true?
A)The organization is more like a motion picture than a snapshot.
B)Today's organizations are far removed from the traditional forms they once had.
C)Organizations are hotbeds of social relationships.
D)Organizations contain coalitions.
E)All of the above statements about organizations are true.
Q3) A network organization makes heavy use of the informal grapevine to run the firm. A)True
B)False
Q4) Compare and contrast differentiation and integration.How are differentiation and integration related in an effective organization?
Q5) The optimal span of control is five subordinates,according to Napoleon Bonaparte. A)True
B)False
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Chapter 9: Organizational Agility
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Sample Questions
Q1) An organization skilled at creating,acquiring and transferring knowledge and at modifying its behavior to reflect new knowledge and insights is a
A)learning organization.
B)high-involvement organization.
C)mechanistic organization.
D)network organization.
E)matrix organization.
Q2) A company that continually updates the methods and thinking of an organization is using which of Deming's 14 points of quality?
A)Create constancy of purpose
B)Adopt the new philosophy
C)Improve constantly and forever the system of production and service
D)Take action to accomplish the transformation
E)Institute training and retraining
Q3) Reengineering is about making minor organizational changes.
A)True
B)False
Q4) Compare the three types of technology configurations.Give an example of each.
Q5) Explain the key features in mass customization.
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Chapter 10: Human Resources Management
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Sample Questions
Q1) Which of the following benefits is required by law?
A)Workers' compensation.
B)Health insurance.
C)Pension plan.
D)Cafeteria benefit program.
E)All of the above are required by law.
Q2) A thorough job analysis may help organizations successfully defend themselves in lawsuits involving employment practices.
A)True
B)False
Q3) The skills,knowledge,abilities and other characteristics needed to perform a job are detailed in a
A)job description.
B)job selection.
C)job specification.
D)job profile.
E)job design.
Q4) Summarize how labor laws and unions influence human resources management.
Q5) Discuss the three steps of the HR planning process being sure to describe the desired results.
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Chapter 11: Managing the Diverse Workforce
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Sample Questions
Q1) Omiana was recently passed up for promotion.She was told that management was looking for someone who was more aggressive to fill the position.Omiana's coworkers were surprised because she has a reputation for "getting things done." Omiana later overheard one of the managers saying that he did not believe she was committed to her career since "she,like most women,leave work every day at 5:00 sharp." It might appear that Omiana's employer has made a mistake regarding A)stereotyping.
B)mistrust.
C)affirmative action.
D)cohesiveness.
E)motivation.
Q2) Nationwide,turnover rates have been decreasing as more people are staying with their organizations for a longer period.
A)True
B)False
Q3) "Managing diversity" simply means accommodating all sorts of differences.
A)True
B)False
Q4) Define workforce diversity.What does "managing diversity" mean?
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Chapter 12: Leadership
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Sample Questions
Q1) The focus of LMX theory is primarily on the leader behaviors which are historically considered group maintenance.
A)True
B)False
Q2) Group maintenance behaviors are
A)focused on a concern for the accomplishment of the work.
B)focused on the satisfaction of the work group.
C)focused on the closeness of supervision.
D)generally resented by workers.
E)none of the above
Q3) A person who has a special ability to generate excitement and revitalize organizations is known as a
A)transactional leader.
B)situational leader.
C)transformational leader.
D)charismatic leader.
E)bridge leader.
Q4) Psychological maturity includes an employee's self-confidence and self-respect.
A)True
B)False
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Caroline knows that in a great year a representative may improve her sales by about 25%,so which of the following goal criteria would be a problem for the first goal listed above?
A)Meaningful
B)Challenging but attainable
C)Acceptable
D)Well compensated
E)Specific and quantifiable
Q2) Maslow's hierarchy of needs includes physiological,growth,social,existence and self-actualization.
A)True
B)False
Q3) A theory stating that people assess how fairly they have been treated according to outcomes and inputs is referred to as
A)quality of work life.
B)psychological contract.
C)equity theory.
D)ERG theory.
E)empowerment.
Q4) Describe several of the important categories of a QWL program using examples.
Page 15
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Chapter 14: Team-Work
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Sample Questions
Q1) As a team strategy,probing involves a focus on internal relations.
A)True
B)False
Q2) Team leadership,as contrasted with supervisory or participative leadership is demonstrated by the containment of conflict.
A)True
B)False
Q3) Provide an example of a stabilization relationship.Discuss why assessing working relationships is necessary.
Q4) Self-managed teams coordinate and provide direction to the sub-units under their jurisdiction and integrate work among sub-units.
A)True
B)False
Q5) The most likely barrier to success for a team is ineffective communication.
A)True
B)False
Q6) Teams do not function in a vacuum;they are interdependent with other teams.
A)True
B)False
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Chapter 15: Communicating
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Sample Questions
Q1) Which of the following is an example of one-way communication?
A)A telephone conversation
B)A videoconference
C)A newscast
D)A reading group
E)Slow dancing
Q2) The memos and reports that a manager receives are examples of which communication channel?
A)Non-verbal
B)Oral
C)Written
D)Electronic
E)One-way
Q3) Explain the basic communication process.Which component do you think is the most important? Defend your selection.
Q4) E-mail messages are private property of the sender,not of the system's owner.
A)True
B)False
Q5) Discuss the challenges of managing a grapevine.What are the suggestions for managing the grapevine?
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Chapter 16: Managerial Control
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Sample Questions
Q1) Personal observation involves going to the area of activity and watching what is occurring.
A)True
B)False
Q2) Describe at least four of the different types of budgets that are frequently used.
Q3) Control is a managerial necessity.
A)True
B)False
Q4) Formal bureaucratic control systems have always been the most pervasive and the most effective in organizations.
A)True
B)False
Q5) Standards are established in order to set performance expectations.
A)True
B)False
Q6) Discuss the downside of bureaucratic control and describe an example of rigid bureaucratic behavior.
Q7) Provide an example of a way in which the employment relationship has changed.
Page 18
Q8) List and give an example of each of the four types of performance standards.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) The question an organization asks itself about whether to acquire new technology from an outside source or develop it itself is a(n)
A)high risk decision.
B)rent or lease decision.
C)make-or-buy decision.
D)benchmark.
E)budget decision.
Q2) Technology trading is becoming increasingly common.
A)True
B)False
Q3) The sociotechnical systems approach to job design attempts to redesign tasks to optimize operation of a new technology while preserving employees' interpersonal relationships and other human aspects of the work.
A)True
B)False
Q4) Explain the major benefits of a development project.Provide an example of a situation in which a development project might be turned into a source of competitive advantage.
Q5) Describe several advantages and disadvantages of technology leadership.
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Chapter 18: Creating and Managing Change
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Sample Questions
Q1) Collins and Porras argue that organizations must focus on both purpose beyond profit and pragmatic pursuit of profit.
A)True B)False
Q2) According to Collins and Porras,in a successful organization,long-term thinking and investment comes at the expense of demand for short-term results.
A)True B)False
Q3) General reasons for resistance to change are inertia,timing,surprise and peer pressure.
A)True
B)False
Q4) When managers apply punishment or the threat of punishment to those who resist change,it is called
A)negotiation.
B)coercion.
C)manipulation.
D)cooptation.
E)force.
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