Managerial Communication Exam Solutions
Course Introduction
Managerial Communication focuses on the strategies, formats, and interpersonal skills necessary for effective communication in organizational contexts. The course covers written, oral, and nonverbal communication methods used by managers to convey objectives, motivate teams, resolve conflict, negotiate, and facilitate decision-making.
Students learn to analyze audiences, craft persuasive messages, use technology for business communication, and develop skills in presenting information clearly and concisely. Emphasis is placed on the role of communication in leadership and the importance of ethical and culturally sensitive interactions within diverse workplace environments.
Recommended Textbook
Management Skills Application 14th Edition by Leslie Rue
Available Study Resources on Quizplus
20 Chapters
1600 Verified Questions
1600 Flashcards
Source URL: https://quizplus.com/study-set/1937
Page 2
Chapter 1: Management in a Diverse Workplace
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38610
Sample Questions
Q1) Conceptual skills are most important at the senior management level.
A)True
B)False
Answer: True
Q2) A grocery store manager who sets up a team of employees to restock shelves is engaged in the management task of _____.
A) leading
B) staffing
C) planning
D) organizing
E) controlling
Answer: D
Q3) A manager who serves as an official representative of the organization is filling the role of a(n)_____.
A) leader
B) relationship builder
C) figurehead
D) spokesperson
E) entrepreneur
Answer: C
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Management Movement
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38611
Sample Questions
Q1) The attention shown to the employees by experimenters positively biases their productivity.This phenomenon is known as the _____ effect.
A) Bethlehem Steel
B) Hawthorne
C) Gantt and Cooke
D) Lincoln Electric
E) McCormick
Answer: B
Q2) According to Peters and Waterman,which of the following characteristics of excellent companies refers to a tendency to get on with things and a willingness to experiment?
A) A bias for action
B) Autonomy and entrepreneurship
C) Hands on; value driven
D) Process driven; innovative
E) Simultaneous loose-tight properties
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Developing Communication Skills
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38612
Sample Questions
Q1) List a few ways of improving oral communication skills.
Answer: Make emotional contact with listeners; address listeners by name; avoid speaking in a monotone; be enthusiastic and project a positive outlook; avoid interrupting others; always be courteous; avoid empty sounds or words.
Q2) Grapevines are informal channels of communication within an organization which tend to be highly inaccurate.
A)True
B)False
Answer: False
Q3) Verbally communicating with a person in another language complicates the communication process.
A)True
B)False
Answer: True
Q4) Absorbing what another person is saying and responding to the person's concerns is referred to as active feedback.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Decision-Making Skills
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38613
Sample Questions
Q1) _____ decisions are reached by an established or systematic procedure.
A) Satisficing
B) Maximin
C) Risk-averting
D) Transactional
E) Programmed
Q2) Which of the following statements about group decision making is true?
A) Group performance is frequently worse than that of the average group member.
B) Groups are better suited than individuals for making programmable decisions.
C) Groups often take less time to solve problems than does the average group member.
D) Groups tend to be more risk averse than the average person in low-risk conditions.
E) Groups have a much wider range of alternatives to choose from than the average person.
Q3) Mind mapping uses metaphorical thinking for creative problem solving.
A)True
B)False
Q4) Explain the principle of bounded rationality.
Q5) What can managers do to establish a creative environment?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Ethical, social, and Legal Responsibilities of Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38614
Sample Questions
Q1) Decision-making in sole proprietorship is quick.
A)True
B)False
Q2) What are LLCs?
Q3) Which of the following is an example of corporate philanthropy?
A) Encouraging employees to carpool
B) Creating production processes that are environmentally friendly
C) Allowing workers to better meet their families' needs
D) Granting employees paid time off to participate in charitable activities
E) Creating an ethnically diverse work environment
Q4) A _____ is the document the federal government issues to inventors and companies that give them the exclusive right to make,use,and sell their inventions for 17 years.
A) patent
B) trademark
C) copyright
D) franchise
E) code of ethics
Page 7
Q5) List some of the areas codes of ethics cover.
Q6) What are the three primary types of intellectual property protections?
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: International Business
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38615
Sample Questions
Q1) In feminine cultures,the differences between gender roles are more dramatic than in masculine cultures.
A)True
B)False
Q2) A tariff is a tax imposed on exports.
A)True
B)False
Q3) Which of the following is a protectionist measure that a country can adopt?
A) Imposing high tariffs on foreign companies
B) Decreasing import quotas
C) Supporting free trade agreements
D) Promoting free trade areas
E) Imposing high tariff on domestic companies
Q4) What term denotes tax on imports?
A) Quota
B) Embargo
C) Tariff
D) Penalty
E) Royalty
Q5) List out the reasons for companies to expand into international markets.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: The Basics of Planning and Strategic Management
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38616
Sample Questions
Q1) Which of the following is true of functional strategies?
A) They are wider in scope than business strategies.
B) They are primarily concerned with how to compete in a given business.
C) They support the business strategies.
D) They are in effect for a relatively long period.
E) They are also called competitive strategies.
Q2) Successful strategic management does not involve the different levels in the organization.
A)True
B)False
Q3) An organization facing several environmental opportunities with numerous internal strengths should adopt a(n)_____ strategy.
A) aggressive
B) liquidation
C) turnaround
D) divestiture
E) cannibalization
Q4) Elaborate on the five forces model of competition developed by Michael Porter.
Page 10
Q5) Why should planning involve personnel from all areas of the organization?
Q6) How do organizational factors affect strategic implementation?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 8: Organizing Work
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38617
Sample Questions
Q1) According to the parity principle,management should not delegate authority to subordinates.
A)True
B)False
Q2) In performing a job with narrow scope,an employee performs many operations and repeats the cycle rarely.
A)True
B)False
Q3) Which of the following is true of centralized organizations?
A) The scope of authority funnel is not conical.
B) The control over employees is low.
C) The degree of authority delegated by top management is low.
D) Employees are highly empowered.
E) The top executives are relieved from time-consuming detail work.
Q4) Companies that adopt the acceptance theory of authority _____.
A) give more prominence to leaders than followers
B) allow employees to reject a manager's command
C) show low degree of responsibility and accountability
D) discourage mutual support between labor and management
E) restrict subordinates' participation in determining lines of authority
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 9: Organizational Structure
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38618
Sample Questions
Q1) All committees are permanent.
A)True
B)False
Q2) Functional departmentalization provides opportunities for training for executive personnel by letting them experience a broad range of functional activities.
A)True
B)False
Q3) The _____ form of organization is a way of forming project teams within the traditional line-staff organization.
A) horizontal
B) virtual
C) matrix
D) product
E) customer
Q4) Teams are the counterpart to committees in nontraditional horizontal structures and virtual organizations.
A)True
B)False
Q5) What are the new trends with regard to boards of directors?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 10: Understanding Work Groups and Teams
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38619
Sample Questions
Q1) Which of the following is true of groups and leaders?
A) An informal group can take away the authority given to a leader at any time.
B) Managers assigned to formal work groups are automatically accepted as leaders.
C) Managers assigned to formal work groups have the same authority as leaders of informal groups.
D) The formal authority granted by top management is a guarantee that a manager will effectively guide a group.
E) Managers of formal groups cannot modify group goals under any circumstances.
Q2) Informal work groups affect productivity,the morale of other employees,and the success of managers.
A)True
B)False
Q3) Hawthorne studies show that when groups of employees are singled out for attention,they tend to work more efficiently.
A)True
B)False
Q4) What are self-directed work teams (SDWT)?
Q5) What are the benefits of being a group's member?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 11: Staffing
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38620
Sample Questions
Q1) Growth-oriented companies that want to have a positive influence on the staffing of their organizations,emphasize on the fact that the diverse workplace is a reality.
A)True
B)False
Q2) List the steps in selection process.
Q3) The degree of similarity between the two test halves in the split halves method determines the knowledge of a candidate.
A)True
B)False
Q4) The Civil Rights Act of 1991 does not cover employers with less than _____ employees.
A) 25
B) 20
C) 15
D) 50
E) 100
Q5) What are the characteristics and the disadvantages of the lie detector tests?
Q6) Describe the intent and coverage of the Title VII of the Civil Rights Act of 1964.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 12: Employee Training and Development
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38621
Sample Questions
Q1) In on-the-job training,work pressures can often cause the training to be haphazard or neglected.
A)True
B)False
Q2) The incident method is a variation of the _____ method.
A) mentoring
B) role playing
C) coaching
D) lecturing
E) case study
Q3) What are the areas that fall under the bracket of instructional objectives?
Q4) One advantage of understudy assignments is that trainees get practical experience and see the results of their decisions.
A)True
B)False
Q5) Employee attitude surveys and consumer surveys help organizations identify training needs.
A)True
B)False
Q6) Outline some of the factors that identify the need for training.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Motivating Employees
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38622
Sample Questions
Q1) Outline the levels of Maslow's needs hierarchy from the higher-order to the lower-order needs.
Q2) During bad economic times,physiological and safety needs tend to dominate an individual's behavior.
A)True
B)False
Q3) Extinction is defined as _____.
A) providing a positive consequence as a result of desired behavior
B) giving a person the opportunity to avoid a negative consequence
C) removing previously provided positive consequences as a result of undesirable behavior
D) providing a negative consequence as a result of undesired behavior
E) giving a person the chance to seek positive consequence by exhibiting desired behavior
Q4) Equity theory is based on the idea that people want to be treated fairly in relationship to others.
A)True
B)False
Q5) Discuss the factors that influence a person's level of job satisfaction.
Q6) What actions should a person take to reduce inequity?
Page 17
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Developing Leadership Skills
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38623
Sample Questions
Q1) Describe the role of emotional intelligence (EI)in the effectiveness of a leader.
Q2) Early research efforts devoted to leadership stressed on the leader's actions rather than the leader's traits.
A)True
B)False
Q3) The path-goal theory of leadership and the expectancy theory of motivation are closely related in that leader behaviors can either increase or decrease employee expectancies.
A)True
B)False
Q4) According to the Managerial Grid developed by Blake and Mouton,which of the following leadership styles should managers ultimately aim to achieve?
A) Country club management
B) Team management
C) Impoverished management
D) Democratic management
E) Laissez-faire management
Q5) What assumptions do Theory X managers make about people?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 15: Managing Conflict and Stress
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38624
Sample Questions
Q1) Manifest conflict begins to emerge when employees become short-tempered with one another.
A)True
B)False
Q2) Workaholics are always the most efficient employees.
A)True
B)False
Q3) Which of the following results in intergroup conflicts?
A) Decoupling the conflicting units by reducing their common resource dependencies
B) Increasing the interdependencies among the organizational units
C) Introducing buffer inventories
D) Giving each unit control over their own resources
E) Invoking impersonal, straightforward rules for resource allocation
Q4) Communication-related conflicts occur when a physical or organizational barrier to effective communication exists.
A)True
B)False
Q5) Outline the ground rules for constructive confrontation for resolving conflict.
Q6) What are some potentially useful effects of conflict?
Page 19
To view all questions and flashcards with answers, click on the resource link above.
Chapter 16: Managing Change and Culture
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38625
Sample Questions
Q1) In which of the following types of organization cultures do people who need to gamble and who can tolerate all-or-nothing risks,because they need instant feedback,do well?
A) The performance-reward culture
B) The high achiever culture
C) The work-hard/play-hard culture
D) The bet-your-company culture
E) The tough-person, macho culture
Q2) A_____ has been defined as an organization skilled at creating,acquiring,and transferring knowledge,and in modifying behavior to reflect the new knowledge.
A) boundaryless organization
B) formal organization
C) learning organization
D) paper organization
E) hierarchical organization
Q3) The most popular way of gathering data for the organizational development (OD)process is through personal interviews.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 17: Management Control
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38626
Sample Questions
Q1) _____ ratios evaluate how effectively an organization is managing some of its basic operations.
A) Profitability
B) Debt
C) Liquidity
D) Leverage
E) Activity
Q2) _____ controls focus on things that happen as inputs are being transformed into outputs.
A) Preliminary
B) Steering
C) Postaction
D) Variable
E) Screening
Q3) Managers should regularly attempt to evaluate the economic costs against the benefits of controls.
A)True
B)False
Q4) How can a manager lessen negative reactions to controls?
Q5) What is a balanced scorecard system? What are its advantages?
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 18: Appraising and Rewarding Performance
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38627
Sample Questions
Q1) Which of the following potential errors in performance appraisals occurs when performance appraisal statistics indicate that most employees are evaluated similarly as doing average or above-average work?
A) Forced-choice
B) Leniency
C) Central tendency
D) Alternation bias
E) Recency
Q2) Outline some best practices in conducting performance appraisals.
Q3) 360-degree feedback requires the manager to compare the performances of employees and place a certain percentage of employees at various performance levels.
A)True
B)False
Q4) Job analysis involves not only determining job content but also reporting the results of the analysis.
A)True
B)False
Q5) Describe the implementation of the alternation ranking system.
Q6) Outline some appropriate preconditions for merit pay.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 19: Operations Management and Planning
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38628
Sample Questions
Q1) Why are facilities layout decisions required?
Q2) The design of any materials-handling system depends on the specifics of the situation.
A)True
B)False
Q3) Describe the three phases of job design.
Q4) Which of the following statements is true about product layout?
A) Equipment or services of a similar functional type are grouped together.
B) It is generally used when a customized product is made in small quantities.
C) All the services necessary to produce a product are located in one area.
D) It complicates production planning.
E) It allows workers to perform a wider variety of tasks.
Q5) Normally,_____ are determined after the basic process and physical layout have been established.
A) job performances
B) job restructures
C) job orientations
D) job standards
E) job methods
Q6) What are the principles of materials-handling?
To view all questions and flashcards with answers, click on the resource link above. Page 23
Chapter 20: Operations Control
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/38629
Sample Questions
Q1) Discuss total quality management (TQM)and outline different quality improvement approaches that have relevance to TQM.
Q2) Operations managers are primarily concerned with costs relating to labor,materials,and overhead.
A)True
B)False
Q3) Raw material inventories are used to buffer differences in the rates of flow through the various production processes.
A)True
B)False
Q4) Acceptance sampling is concerned with monitoring quality while the product or service is being produced.
A)True
B)False
Q5) A cost control system indicates why a particular cost is out of control.
A)True
B)False
Q6) Outline the features of the new ISO 9000 standards that were implemented in the year 2000.
Page 24
To view all questions and flashcards with answers, click on the resource link above.