Managerial Communication Exam Review
Course Introduction
Managerial Communication is designed to equip students with the essential skills and strategies necessary for effective communication within a managerial context. The course emphasizes both oral and written communication, exploring techniques for conveying ideas clearly, motivating teams, resolving conflicts, and facilitating decision-making across diverse organizational settings. Through practical exercises and case studies, students learn to tailor their messaging for various audiences, manage communication in times of change or crisis, and leverage digital tools to improve information dissemination. Ethical considerations and intercultural communication challenges are also examined, preparing students to foster transparent, inclusive, and effective communication in leadership roles.
Recommended Textbook
Business Communication Process and Product 8th Edition by Mary Ellen Guffey
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16 Chapters
1840 Verified Questions
1840 Flashcards
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Page 2
Chapter 1: Business Communication in the Digital Age
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/28255
Sample Questions
Q1) Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?
A)Rationalization trap
B)Ends-justify-the-means trap
C)False necessity trap
D)Doctrine-of-relative filth trap
Answer: D
Q2) ____________________ language is language that does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.
Answer: Inclusive
Q3) __________ English laws require businesses to write policies, warranties, and contracts in language comprehensible to average readers.
Answer: Plain
Q4) E-mail messages, memos, letters, and reports are all forms of ___________ communication.
Answer: written
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Chapter 2: Professionalism: Team, Meeting, Listening,
Nonverbal and Etiquette Skills
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The ____________________ have been called the "windows to the soul" and are considered to be the most accurate predictor of a speaker's true feelings and attitudes.
Answer: eyes
Q2) Which of the following is a typical ground rule for virtual meetings?
A)Outlining the procedure for asking and answering questions
B)Reminding participants to turn off all phones, alarms, and electronic reminders
C)Telling participants not to multitask during the meeting
D)All of these are typical virtual meeting ground rules.
Answer: D
Q3) Which of the following is the most accurate statement about etiquette and courtesy in today's workplace?
A)Etiquette is not as important in today's fast-paced, high-tech offices.
B)Most people don't mind rudeness or poor manners because these behaviors make the workplace more interesting.
C)Bad manners and incivility are rare in today's workplace.
D)Etiquette is more about attitude than about formal rules of behavior.
Answer: D
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Page 4
Chapter 3: Intercultural Communication
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/28257
Sample Questions
Q1) The populations of the United States and Canada can be best described as
A)part of a melting pot where people from different ethnic groups blend together.
B)a tossed salad or spicy stew where people from different ethnic groups each contribute their own unique flavor.
C)a river of cultures contributing to an ocean of turbulence.
D)a homogeneous wasteland where everyone looks and acts the same.
Answer: B
Q2) The same letter, date, and number formats are used throughout the world.
A)True
B)False
Answer: False
Q3) Which of the following would be the best sentence to include in an e-mail message going to someone from another culture?
A)Are you available for a videoconference on 3/5?
B)Please get back to me ASAP to set up our meeting.
C)This agreement between our two companies should be a slam dunk.
D)We look forward to meeting with you next month.
Answer: D
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Chapter 4: Planning Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The third phase of the writing process involves editing, proofreading, and evaluating your message.
A)True
B)False
Q2) Translating a message from its symbol form into meaning involves ___________________.
Q3) Anthony is part of a virtual team collaborating on a written proposal. Which of the following collaboration tools can help his team work together on this shared document?
A)Track changes and other tools in MS Word
B)Wikis
C)Collaboration software such as Google Docs
D)All of these choices
Q4) The sentence You neglected to provide your account information makes good use of positive language.
A)True
B)False
Q5) In the communication process, the individual for whom the message is intended is the ____________________.
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Chapter 5: Organizing and Drafting Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Compare and contrast the direct and indirect patterns of organization. What are the benefits of each pattern? When would each pattern be used in business writing?
Q2) Select the active-voice sentence.
A)The sales meeting has been scheduled for Friday.
B)Many companies now offer wellness programs.
C)The contract must be signed by all parties.
D)The applicant was contacted by the hiring manager.
Q3) Paragraphs arranged in the direct plan start with supporting sentences and conclude with the topic sentence.
A)True
B)False
Q4) An organizational pattern that presents the main idea followed by details, explanation, and evidence is the
A)indirect organizational pattern.
B)direct organizational pattern.
C)geographical organizational pattern.
D)chronological organizational pattern.
Q5) A(n) ____________________ is a group of sentences about one idea.
Q6) When the contract is approved is an example of a(n) ____________________ clause.
Page 7
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Chapter 6: Revising Business Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) As per your request, enclosed please find, and thank you in advance are all examples of
A)long lead-ins.
B)redundancies.
C)trite business phrases.
D)professional business phrases.
Q2) ____________________ expressions such as at this point in time and due to the fact that are wordy phrases that may be better expressed in single words.
Q3) The best way to evaluate the success of your communication is through ____________________.
Q4) ____________________ consists of short messages exchanged on social media networks such as Twitter, Facebook, and Tumblr.
Q5) Conduct a discussion of, give consideration to, and perform an analysis of are all examples of
A)verbs that have been converted to nouns.
B)long lead-ins.
C)trite business phrases.
D)redundancies.
Q6) The KISS formula refers to Keep It Short and ____________________.
Page 8
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Chapter 7: Short Workplace Messages and Digital Media
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Including a subject line in an e-mail message is optional because these messages are usually short.
A)True
B)False
Q2) Chatham Industries would like to provide live tech support to its customers. What is the best communication channel for doing this?
A)E-mail
B)Blog
C)Podcast
D)Instant messaging
Q3) The biggest advantage of business blogs is that they potentially reach a far-flung, vast audience.
A)True
B)False
Q4) Usually delivered by or to a smartphone, ________ messaging requires a short message service (SMS) supplied by a cell phone service provider or a voice over Internet protocol (VoIP) service.
Q5) In most businesses today, ____________________ is the communication channel of choice.
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Chapter 8: Positive Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) What is the best advice for writing the body of a routine request message?
A)Avoid using graphic devices such as lists or headings because they might confuse the reader.
B)Remember that the quality of the information obtained from the request depends on the clarity of your inquiry.
C)Make sure that the body is no longer than one paragraph.
D)Use the reader's name several times in the body to personalize your message.
Q2) Your firm's policy is to respond to some of the comments your customers make on Facebook and Twitter. What should you do when responding to these comments?
A)Use a friendly, upbeat, professional tone.
B)Try to place the blame on others, such as your competitors.
C)Never admit mistakes because doing so could make your company look incompetent.
D)You should do all of these when responding.
Q3) Action information and deadlines belong in the ____________________ of a routine request message.
Q4) When you write messages that request information or action and think your request will be received positively, use the ____________________ organizational strategy.
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Chapter 9: Negative Messages
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) An ___________ is defined as an "admission of blameworthiness and regret for an undesirable event."
Q2) The ____________________ of a negative-news message should include a pleasant statement that promotes goodwill.
Q3) Which of the following is an appropriate statement when saying no to job applicants?
A)Other candidates were much more experienced with the social media tools that are used in our organization.
B)We appreciate your interest in our company and wish you every success in your job search.
C)I am sorry to inform you that you were not selected for the position of social media marketing coordinator.
D)Even though you were a top candidate for the position, we're sorry to say that someone else was selected.
Q4) Closing a bad-news message with a statement such as Visit our website soon for our summer concert schedule uses ____________________ information or sales promotion to encourage the customer's continued patronage.
Q5) When abusive language is spoken, it's called ____________________.
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Chapter 10: Persuasive and Sales Messages
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/28264
Sample Questions
Q1) Use facts, figures, expert opinions, and examples in a persuasive message to build __________ in your product or idea..
Q2) In persuading a busy executive to visit a college class, which of the following illustrates a direct benefit to the reader?
A)You will be helping students learn about the finance field.
B)You will receive a $500 honorarium.
C)We would appreciate your giving up your time, and we are grateful for your efforts. D)You would earn the respect of all your colleagues.
Q3) Which of the following statements about direct mail marketing is most accurate?
A)With the increasing popularity of e-marketing, direct mail marketing has become obsolete.
B)Sales letters are generally written by specialists.
C)In terms of response rates, e-mail marketing is more effective than direct-mail letters.
D)Virtual mail appears to have a greater emotional impact than tangible mail.
Q4) If you are asking for something that you know will be approved, use the ____________________ organizational pattern.
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Page 12
Chapter 11: Reporting in the Digital-Age Workplace
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) In which of the following situations should the indirect pattern of organization be used for a business report?
A)When readers are familiar with the topic
B)When readers must be educated about the topic
C)When readers are supportive of the topic
D)The indirect method should be used in all these cases.
Q2) An example of a simple statement of purpose for a business report might be To recommend a new procedure for preparing quarterly financial statements.
A)True
B)False
Q3) Courts of law use four factors as a test in deciding disputes over fair use of copyrighted material. Which of the following is not one of those factors?
A)Purpose and character of the use, particularly whether for profit
B)Amount and sustainability of portion used
C)Amount of money paid to use the copyrighted information
D)Nature of the copyrighted use
Q4) ____________________ charts show the chain of command, from the boss down to the line managers and employees.
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Page 13
Chapter 12: Informal Business Reports
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The most widely read portions of a report are the sections devoted to conclusions and ____________________.
Q2) The median of the numbers 46, 20, 20, 50, and 24 is 24.
A)True
B)False
Q3) Analytical reports should always be prepared using an indirect organizational pattern.
A)True
B)False
Q4) The ____________________ represents the midpoint in a group of figures arranged from lowest to highest or vice versa.
Q5) You are responsible for recording the minutes of an important executive board meeting. The best way to organize these minutes is by A)importance.
B)time.
C)convention.
D)criteria.
Q6) A(n) ____________________ composed of rows and columns is useful for analyzing raw data especially verbal data.
Page 14
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Chapter 13: Proposals, Business Plans, and Formal Business Reports
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/28267
Sample Questions
Q1) In a formal report, the letter or memo of transmittal usually
A)follows the indirect plan.
B)uses no contractions or first-person pronouns.
C)highlights the report's findings, conclusions, and recommendations.
D)is as formal as the report itself.
Q2) A formal ______________ may be defined as a document in which a writer analyzes findings, draws conclusions, and makes recommendations intended to solve a problem.
Q3) Which of the following is the most accurate statement about the executive summary?
A)An executive summary is written for specialists or technical readers.
B)An executive summary is generally shorter than an abstract.
C)The content of an executive summary should be more technically oriented than an abstract.
D)A formal proposal may contain both an executive summary and an abstract.
Q4) What is the purpose of a traditional report cover?
A)To give the report a professional, finished appearance
B)To hide the title of the report so that you can build suspense
C)To take the place of the title page
D)All of these choices
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Chapter 14: Business Presentations
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Stage ____________________ is commonly experienced by speakers and is caused when the body responds to a frightening situation with fight-or-flight syndrome.
Q2) What is the best time to distribute handouts during a presentation?
A)Before you begin your presentation
B)During the presentation
C)At the end of your presentation
D)Never, because handouts are obsolete.
Q3) ____________ presentations, designed using software such as Prezi, are 3D presentations that allow the speaker to move in and out of images to help the audience better understand and remember content, details, and relationships.
Q4) During a question-and-answer period at the end of an oral presentation, what type of audience would most likely require a moderator?
A)Friendly audience
B)Neutral audience
C)Uninterested audience
D)Hostile audience
Q5) ________________ delivery means speaking freely, generally without notes, after preparing and rehearsing.
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Chapter 15: The Job Search and Résumés in the Digital Age
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
A)Facebook.com
B)Twitter.com
C)YouTube.com
D)LinkedIn.com
Q2) To obtain an entry-level position that offers room for advancement is an example of an effective career objective.
A)True
B)False
Q3) People who have changed jobs frequently or who have gaps in their employment should probably prepare a résumé using the functional format.
A)True
B)False
Q4) The most popular résumé format among recruiters is the functional résumé.
A)True
B)False
Q5) Even in this digital age, personal _______________ and referrals continue to be the primary route to hiring.
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Chapter 16: Interviewing and Following up
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) During a job interview, you will want to send positive nonverbal messages. List and describe five suggestions for sending the right nonverbal messages during interviews.
Q2) Mahmoud sent a thank-you e-mail message to his interviewer immediately after his interview. It's been more than five days now, and Mahmoud has still not heard from the employer. What action should Mahmoud take now?
A)Assume that no decision has been made yet and that a call could come soon.
B)Assume that he didn't get the job and continue with his job search with other companies.
C)Show his frustration and determination by calling the employer at least once or twice a day for the next two weeks.
D)Call or send an e-mail message to check the status of the position.
Q3) The only person you need to impress during the interview process is the interviewer. A)True B)False
Q4) During ____________________ negotiations don't inflate your current earnings just to get a higher offer.
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