Management Studies
Test Preparation
Course Introduction
Management Studies is an interdisciplinary field that explores the principles, practices, and functions essential to successfully leading and organizing businesses and organizations. The course examines core managerial concepts, including planning, organizing, leading, and controlling, while also addressing topics such as decision-making, strategy, organizational behavior, and ethical leadership. Through case studies, theoretical frameworks, and practical applications, students gain valuable insights into effective management techniques and develop critical skills for analyzing complex business scenarios, fostering teamwork, and navigating the challenges of dynamic organizational environments.
Recommended Textbook
Managing Human Resources 8th canadian edition by Monica Belcourt
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15 Chapters
1520 Verified Questions
1520 Flashcards
Source URL: https://quizplus.com/study-set/3743
Page 2
Chapter 1: The World of Human Resources Management
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74615
Sample Questions
Q1) A recent study suggests that about 55 percent of Canada's workforce will be impacted by globalization,with knowledge workers and manufacturing jobs taking the brunt of the impact of the competition by lower-wage countries.
A)True
B)False
Answer: False
Q2) Which statement best reflects the current view on the efficacy of offshoring as a cost reduction measure?
A)While organizations can save with this practice,hidden costs,such as productivity loss during the transition,can chew up much of the financial gains.
B)The practice of offshoring has been one of the most positive HR trends of the last ten years.
C)The continuous shifting of global economies makes offshoring a necessary function for organizations to survive.
D)Offshoring only works if top managers begin early in the process to plan their key strategies,such as alternative talent pools and workforce training.
Answer: A
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3
Chapter 2: Strategy and Human Resources Planning
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96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/74608
Sample Questions
Q1) National and regional unemployment rates are often considered a general barometer of labour supply.
A)True
B)False
Answer: True
Q2) Nearly one-fifth of the workforce is made up of part-time,temporary,and self-employed workers.
A)True
B)False
Answer: True
Q3) Which of the following deliberations on the competitive environment generally involves an active role by HR managers?
A)an analysis of new entrants
B)an analysis of the supply and demand for labour
C)coordination with suppliers
D)minimizing the technical advantages of rival firms
Answer: B
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Chapter 3: Equity and Diversity in Human Resources Management
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/74607
Sample Questions
Q1) The concept of harassment has been broadened to include bullying in at least one provincial jurisdiction.
A)True
B)False
Answer: True
Q2) The overall goal for an organization with respect to employment equity is to achieve a workforce representative of the demographic composition of the external workforce.
A)True
B)False
Answer: True
Q3) Once a complaint has been accepted by the Canadian Human Rights Commission (CHRC),an investigator is assigned the task of fact finding from both the complainant and the accused.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Work Design
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74606
Sample Questions
Q1) What do we call the type of work schedule in which employees can adjust their daily starting and quitting times,provided that they work a certain number of hours per day or week?
A)a compressed workweek
B)a shorter workweek
C)a flextime arrangement
D)an adaptable schedule
Q2) What is the typical method used by organizations to design compressed work weeks?
A)giving employees the work to do at home
B)giving a free day off
C)increasing the number of hours worked per day
D)giving a week off every month
Q3) The standard format for job descriptions is contained in the Dictionary of Occupational Titles.
A)True
B)False
Q4) Job enrichment is a way of increasing employee empowerment. A)True
B)False
Page 6
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/74605
Sample Questions
Q1) Which of the following sources of applicants is associated with temporary employees more than the other sources?
A)search firms
B)walk-ins
C)private employment agencies
D)job fairs
Q2) Public employment agencies work closely with private employment agencies.
A)True
B)False
Q3) Sandeep has been fired from his managerial position.His organization provides services to help him become employable and find a suitable position elsewhere.What are these services called?
A)coaching
B)mentoring
C)outplacement
D)relocation
Q4) Private employment agencies often specialize in particular occupations or professions.
A)True
B)False
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Chapter 6: Employee Selection
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/74604
Sample Questions
Q1) A comprehensive analysis of honesty tests reveals that they are valid for predicting theft,disciplinary problems,absenteeism,and job performance.
A)True
B)False
Q2) Which of the following best describes credit reports?
A)Organizations must advise and receive written consent from the applicant when they request a credit report.
B)Organizations can request a report on any employee at any time without consent.
C)Organizations do not have to inform applicants if adverse decisions are made based on information in the report.
D)Organizations cannot make adverse decisions based on information in such a report.
Q3) In most instances,employers can legally use polygraph tests to screen applicants.
A)True
B)False
Q4) Identify and explain the five primary types of employment tests.
Q5) Define the concepts of reliability and validity.
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Chapter 7: Training and Development
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74603
Sample Questions
Q1) What is the most common training delivery method for formally training employees?
A)traditional classroom instruction
B)internship training
C)online instruction
D)on-the-job training
Q2) Which technique for training managers emphasizes handling real-life employee problems and receiving immediate feedback?
A)the leaderless group
B)the management game
C)the case study
D)behaviour modelling
Q3) An effective onboarding program can best help with which of the following issues?
A)culture shock
B)exit interviews
C)training transfer
D)pay banding
Q4) Explain the strategic approach to training.
Q5) Identify and briefly describe the four criteria available to evaluate training.
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Chapter 8: Performance Management
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/74602
Sample Questions
Q1) Which of the following processes would help to improve the consistency and reliability of employee ratings?
A)job evaluations
B)external validation
C)strategic rewards
D)calibration
Q2) The similar-to-me error,like contrast,results in less-than-accurate performance ratings,but would not be considered discriminatory.
A)True
B)False
Q3) Feedback training for raters should include communicating effectively,diagnosing causes of performance problems,and setting goals.
A)True
B)False
Q4) Using the evaluation system for compensation decisions rather than developmental purposes may affect how the rater evaluates the employee.
A)True
B)False
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Page 10
Chapter 9: Managing Compensation
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74601
Sample Questions
Q1) Broadbanding refers to collapsing many traditional salary grades into a few wide salary bands.
A)True
B)False
Q2) A wage curve represents the relationship between the relative worth of jobs and their wage rates.
A)True
B)False
Q3) The jobs that are included in wage and salary surveys are referred to as "key jobs."
A)True
B)False
Q4) Wage-rate compression commonly occurs when organizations grant pay adjustments to lower-rated jobs but do not extend the adjustments up the hierarchy.
A)True
B)False
Q5) Indirect compensation includes bonuses and commissions.
A)True B)False
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Chapter 10: Pay for Performance: Incentive Rewards
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/74614
Sample Questions
Q1) Which of the following is a key condition for the success of merit pay raises?
A)The amount must be fairly substantial.
B)Employees must work in teams.
C)The performance goals must be tough to achieve.
D)The raise should be awarded every two months.
Q2) When is employee compensation referred to as variable pay?
A)when employee pay is linked to performance
B)when employer costs vary with the incentives offered
C)when employee pay varies with market pay
D)when employee pay is comprised of varying components
Q3) Under a differential piece rate plan,employees whose performance (i.e.,production)exceeds the standard amount of output receive a higher rate for all of their work than the rate paid to those who have not exceeded the standard amount.
A)True
B)False
Q4) Which of the following is an advantage of merit increases on a lump-sum basis?
A)They do not contribute to escalating base salary levels.
B)They add a permanent sum to the base salary.
C)They are done in conjunction with promotions.
D)They reflect annual adjustments in base salary.
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Chapter 11: Employee Benefits
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74613
Sample Questions
Q1) How are childcare programs and eldercare programs similar?
A)Under both programs,most of the caregivers are men.
B)Both types of programs typically offer on-site care facilities.
C)Both programs are on the decline in Canada.
D)Both programs help to maintain or increase employee productivity.
Q2) Employment insurance benefits are available for illness,injury,maternity,parental,and adoption leave.
A)True
B)False
Q3) Both employees and employers make contributions toward a workers' compensation fund.
A)True
B)False
Q4) Severance pay is a one-time payment to employees who have been terminated.
A)True
B)False
Q5) Once extremely popular,group life insurance for employees has steadily declined in use.
A)True
B)False
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Chapter 12: Promoting Safety and Health
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/74612
Sample Questions
Q1) Under workers' compensation,injured workers are entitled to a cash payout in the case of permanent disability.
A)True
B)False
Q2) The rising use of video display terminals at work has led to the proliferation of visual difficulties,radiation hazards,muscular aches and pains,and increased job stress for employees using personal computers or network workstations on the job.
A)True
B)False
Q3) Nurses are victims of violence at a rate that is 16 times higher than other service workers.
A)True
B)False
Q4) On average,about how many work-related deaths are there in Canada every working day?
A)2
B)4
C)5
D)10
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Chapter 13: Employee Rights and Discipline
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/74611
Sample Questions
Q1) Mediation is a formal process resulting in compromise.
A)True
B)False
Q2) It is not necessary that the employee be given an opportunity to explain his or her side of the issue during the investigative interview.
A)True
B)False
Q3) Which of the following processes involves the use of a third party to settle disputes and where the parties voluntarily try to settle the issue?
A)mediation
B)arbitration
C)court orders
D)strikes
Q4) Positive discipline is different from progressive discipline in that it is based on a "problem-solving" approach to discipline.
A)True
B)False
Q5) What is progressive discipline? How does it differ from positive discipline?
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Chapter 14: The Dynamics of Labour Relations
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/74610
Sample Questions
Q1) Briefly describe the six steps in the organizing process.
Q2) Which of the following groups do labour boards generally have representatives from?
A)third-party representatives and managers
B)academia and management
C)academia and public servants
D)labour and management
Q3) How can the bargaining power of an employer be exercised during collective bargaining?
A)through lockout of employees
B)through organizing a strike vote
C)through raising wages
D)through legal injunction
Q4) Employees might consider organizing and joining a union an effective alternative to quitting a job in which they feel they are being treated unfairly.
A)True
B)False
Q5) The first step in the labour relations process is a union organizing campaign. A)True
B)False
Page 16
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Chapter 15: International Human Resources Management
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100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/74609
Sample Questions
Q1) Manuela is from Brazil.She was hired by a Canadian multinational corporation to work in its office in Rio (located in Brazil).What is Manuela referred to as?
A)an expatriate
B)a third-country national
C)a host-country national
D)an international manager
Q2) Pay plans in Japan tend to focus on individual performance and achievement.
A)True
B)False
Q3) ABC Inc.,a firm located in Tokyo,Japan,is likely to emphasize which of the following in its pay system?
A)nonfinancial incentives
B)weekly or monthly salary guarantees
C)internal equity and personal needs
D)individual performance
Q4) Transnational teams are composed of members from multiple nationalities working on projects that span multiple countries.
A)True
B)False
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