Management Skills Development Practice
Questions
Course Introduction
Management Skills Development is designed to equip students with essential skills and competencies required for effective leadership and managerial roles. The course covers a range of key topics, including communication, team-building, conflict resolution, decision-making, and time management. Through interactive lectures, case studies, and practical exercises, students will gain a deeper understanding of their personal management style while developing techniques to motivate others, delegate tasks, and drive organizational success. By the end of the course, participants will be prepared to handle real-world management challenges with confidence and professionalism.
Recommended Textbook
Managerial Communication 7th Edition by Geraldine E. Hynes
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15 Chapters
748 Verified Questions
748 Flashcards
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Page 2
Chapter 1: Communicating in Contemporary Organizations
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50 Flashcards
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Sample Questions
Q1) Technology eliminates the need for multicultural awareness.
A)True
B)False Answer: False
Q2) What are the four most common types of workplace diversity?
A)gender,culture,age,and education
B)religion,nationality,age,and gender
C)race,ethnicity,religion,and outlook
D)urbanization,acculturation,orientation,and education
Answer: A
Q3) The Hawthorne studies were originally designed to show the attitudes of employees toward telephone communication.
A)True
B)False
Answer: False
Q4) Diversity issues are found in the areas of gender,culture,age,and education.
A)True
B)False Answer: True
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Chapter 2: Understanding the Managerial Communication Process
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50 Flashcards
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Sample Questions
Q1) Generally speaking,a manager spends ______ of his time communicating.
A)55%
B)65%
C)75%
D)85%
Answer: C
Q2) What are the three critical errors discussed in Chapter 2,and what questions should a communicator ask in order to avoid making them?
Answer: Critical Error #1: Assumption-Observation;Question to Ask: What are the facts?
Critical Error #2: Failure to Discriminate;Question to Ask: What labels have I applied to this situation?
Critical Error #3: Allness;Question to Ask: What else is going on?
Q3) A public setting is always preferable when a manager praises a direct report's performance.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Communicating With Technology
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Sample Questions
Q1) Four concepts that help us understand the use of mediated communication are bandwidth,perceived personal closeness,feedback,and the symbolic interactionist perspective.
A)True
B)False
Answer: True
Q2) Mediated technology ______.
A)improves control of specific jobs
B)hinders horizontal integration
C)does not positively alter vertical communication
D)increases managers within a company
Answer: A
Q3) When selecting a channel,a manager should consider which aspects of the message?
A)sensitivity,privacy,complexity,and agreeableness
B)sensitivity,agreeableness,privacy,and negativity
C)sensitivity,negativity,complexity,and persuasiveness
D)privacy,complexity,information overload,and negativity
Answer: C
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Page 5
Chapter 4: Managing Meetings and Teams
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Sample Questions
Q1) An important advantage of working in teams is increased commitment and loyalty.
A)True
B)False
Q2) Which of the following is not a disadvantage of teams?
A)costly
B)time-consuming
C)lower motivation
D)risk of groupthink
Q3) Which is not an advantage of working in a team?
A)A group decision may be of a higher quality than that made by an individual.
B)It provides a welcome break from routine independent tasks.
C)Group members are more likely to be committed to the information presented.
D)It may reduce the chance of communication problems.
Q4) Which of the following should not be a consideration when deciding who should attend a meeting?
A)whether the topic is salient to the person
B)whether the person has authority to follow through on the chosen action
C)the person's organizational status
D)the person's knowledge of the topic
Q5) What is NGT? What is its value for group decision-making?
Page 6
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Chapter 5: Making Presentations
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Sample Questions
Q1) Which is not a standard purpose for a business presentation?
A)inform
B)inspire
C)convince
D)cause action
Q2) Among the persuasion variables described in the chapter that are associated with the speaker,the most significant variable is the speaker's credibility.
A)True
B)False
Q3) When a presentation includes more than one main point,the speaker should use ______.
A)reviews
B)previews
C)numbering of points
D)all of these
Q4) "I encourage you to place an order for a new 2200 Convet today" is a(n)______.
A)rationale
B)general purpose statement
C)specific purpose statement
D)overview
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Chapter 6: Communicating Visually
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Sample Questions
Q1) One of your salespeople was in a car accident recently and now the company is being sued by the other party in the accident.What type of visual might the legal counsel ask you to use to document the damage to the car?
A)photograph
B)drawing
C)diagram
D)all of these
Q2) You work in the human resources department.You have been assigned the task of documenting the new employee hiring process to identify the offices where paperwork remains 3 or more days without action.Which visual would be most effective for your readers?
A)drawing
B)organizational chart
C)swim lane chart
D)flowchart
Q3) Which of the following statements is true for table design?
A)Cell contents should be aligned to the left.
B)Cell contents should be aligned to the right.
C)Text should be aligned to the left but numbers should be aligned to the right.
D)You must use your best judgment for aligning text and numbers in tables.
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Chapter 7: Writing in the Workplace
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Sample Questions
Q1) Which one of the following was not mentioned as an advantage of writing over oral communication?
A)economy
B)efficiency
C)accuracy
D)immediate feedback
Q2) A Janus statement consists of a(n)______.
A)explanation
B)review and preview
C)calendar for January
D)deduction
Q3) Studies show most effective sentences in business messages have an average length of ______.
A)five to 10 words
B)10 to 15 words
C)15 to 20 words
D)20 to 40 words
Q4) Your boss says,"Don't waste time revising or editing your documents.People will figure out what you mean,even if there are some grammar and spelling errors." How should you reply? (Hint: Give reasons to revise)
Page 9
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Chapter 8: Writing Routine Messages
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Sample Questions
Q1) For which of the following should you use the indirect strategy?
A)inquiries
B)positive responses to claims C)requests
D)none of these
Q2) An easy way to deliver a negative message in a positive tone is to stress reader benefits.
A)True
B)False
Q3) How can a writer de-emphasize the negative in messages?
Q4) Claim letters should detail both the problem and the actions required for satisfaction.
A)True
B)False
Q5) The basis for making organizational decisions when composing a business message is the "you" attitude.
A)True
B)False
Q6) What are some of the tactics one should avoid in writing an initial claim letter?
Page 10
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Chapter 9: Writing Reports and Proposals
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Sample Questions
Q1) Which is NOT a correct form of back matter?
A)a reference list of secondary research
B)an executive summary
C)a bibliography of useful sources
D)supplemental material that would interrupt the continuity of the report proper
Q2) Which of the following is NOT considered front matter of a formal report?
A)title page
B)introduction
C)executive summary
D)table of contents
Q3) Most of the data needed for business reports are primary data.
A)True
B)False
Q4) Back matter is optional for a formal report.
A)True
B)False
Q5) When intended readers are internal to the organization,a letter report is the appropriate format.
A)True
B)False
11
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Chapter 10: Listening
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Sample Questions
Q1) A listener who takes notes indicates both the message and the speaker are boring.
A)True
B)False
Q2) Strategic managerial listening requires paying attention to ______.
A)the spoken words
B)the nonverbal behaviors
C)the total environment
D)all of these
Q3) The listening barrier "detouring" is closely related to ______.
A)travel distances
B)the speaker's movements
C)bias
D)getting lost
Q4) The type of listening most common in business meetings and conferences is ______.
A)casual
B)factual
C)empathic
D)sympathetic
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Chapter 11: Communicating Nonverbally
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Sample Questions
Q1) Types of gestures include which of the following?
A)motions
B)posture
C)accents
D)emblems
Q2) Leakage occurs when contradictory nonverbal signals betray deception.
A)True
B)False
Q3) Which is a personal space deception cue?
A)signal blunders
B)picking at lint
C)lip biting
D)foot tapping
Q4) Which spatial zone is the one in which most daily business is conducted in the United States?
A)intimate
B)personal
C)social
D)public
Q5) Why are emblems different from the typical movement communication cue?
Page 13
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Chapter 12: Communicating Across Cultures
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Sample Questions
Q1) Of the following countries,which is said to have weak uncertainty avoidance?
A)England
B)Germany
C)Japan
D)United States
Q2) Normal gift-giving practices in some countries are considered unethical in others.
A)True
B)False
Q3) Which of the following is a characteristic of a good intercultural communicator?
A)smart
B)disrespectful
C)nondefensive
D)judgmental
Q4) Which of the following is NOT recommended when trying to communicate in English with people who have varying levels of fluency?
A)use slang
B)speak a bit more slowly
C)enunciate carefully
D)avoid humor
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Chapter 13: Managing Conflict
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Sample Questions
Q1) Which of the following choices is NOT a conflict-related axiom relevant to communication?
A)Conflict develops due to perceived mutually exclusive goals.
B)Conflict involves parties who may have different values or perceptions.
C)Conflict terminates only when each side is satisfied that it has won or lost.
D)All of these are axioms.
Q2) Which of the following is NOT a strategy presented for conflict resolution?
A)avoidance
B)accommodation
C)forcing
D)delegating
Q3) When the accommodating strategy is used,managers try to deal with conflict by making the employee with the most seniority happy.
A)True
B)False
Q4) Unclear business goals,time pressure,and uncomfortable work environments are all factors correlated with workplace conflict.
A)True
B)False
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Chapter 14: Negotiating
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Sample Questions
Q1) Which tactic is NOT wise to employ during negotiations?
A)forbearance
B)take the offense when under attack
C)use the clock
D)do not reveal the true deadline
Q2) What is the best way to arrange the conference room or office in which negotiations are to take place? Consider not only furniture arrangement but also the distance between items.
Q3) Which of the following is a core strategy that can assist in combining aspects of communication?
A)fait accompli
B)bluff
C)blocking
D)both fait accompli and bluff are correct
Q4) Research indicates that in the U.S.men initiate negotiations 4 times more often than women do.
A)True
B)False
Q5) Describe the connection between negotiation and networking as discussed in the chapter.
Page 16
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Chapter 15: Conducting Interviews
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Sample Questions
Q1) List several opportunities to network outside the workplace that can result in a professional advantage.
Q2) Why is privacy important when choosing a place to conduct an interview?
A)It ensures confidentiality
B)It reduces anxiety
C)It minimizes interruptions
D)All of these
Q3) What is meant by BFOQ? What is its relevance to employment interviews,performance appraisals,and disciplinary interviews?
Q4) How can a manager minimize the effect of power differences during an interview?
A)use open,supportive communication
B)tell the interviewee that status will be ignored
C)close the door
D)use first names
Q5) A special type of question that is effective in employment interviews is ______.
A)open-ended
B)behavioral
C)closed-ended
D)primary
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