Management Principles
Study Guide Questions
Course Introduction
Management Principles introduces students to the foundational concepts, theories, and practices that underpin effective management in organizations. The course explores key functions of management, including planning, organizing, leading, and controlling, while emphasizing the importance of decision-making, communication, and ethical responsibilities. Students will examine the roles and skills of managers in diverse settings, analyze contemporary management challenges, and apply problem-solving approaches to real-world scenarios. Through case studies and interactive exercises, learners develop an understanding of how management principles drive organizational success and adapt to the dynamic business environment.
Recommended Textbook Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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14 Chapters
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1470 Flashcards
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Page 2
Chapter 1: Managing Human Resources Today
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105 Flashcards
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Sample Questions
Q1) A trend in the workforce is that employers tend to hire all of the following EXCEPT
A) freelance workers
B) full-time employees
C) contract labor
D) temporary workers
Answer: B
Q2) By 2020,service-providing industries in the U.S.are expected to account for ________ of wage and salary jobs overall.
A) 53%
B) 64%
C) 72%
D) 81%
Answer: D
Q3) What specific activities listed below are part of the planning function?
A) giving each subordinate a specific task
B) training and developing employees
C) developing rules and procedures
D) establishing quality standards
Answer: C
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) According to Executive Order 11246,federal contractors and private firms must take affirmative action to improve employment opportunities for women and racial minorities.
A)True
B)False
Answer: False
Q2) According to The Genetic Information Nondiscrimination Act (GINA),health insurers and employers are prohibited from discriminating based on people's genetic information.
A)True
B)False
Answer: True
Q3) Under the Civil Rights Act of 1991,a discrimination claim must be filed within ________ after the alleged incident took place.
A) 60 days
B) 1 year
C) 300 days
D) 3 years
Answer: C
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Page 4
Chapter 3: Human Resource Strategy and Analysis
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105 Flashcards
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Sample Questions
Q1) What is a high performance work system? How can HR audits support a high performance work system?
Answer: A high performance work system is a set of human resource practices that translate into organizational effectiveness.This system allows the organization to benchmark itself against others and allows for comparisons with others.Typical benefits associated with the high performance work system include better hiring decisions based in part on the use of validated selection tests.High performance work system companies also promote from within,and organize work around self-managing teams.They also extensively train employees.The organizations also help workers help themselves.HR audits benefit HPWSs by showing where the firm currently stands and determining what it has to accomplish to improve its HR function.The HR audit is a process of examining policies,procedures,documentation,systems,and practices with respect to an organization's HR functions.
Q2) All of the following are commonly used HR metrics EXCEPT ________.
A) health care costs per employee
B) absence rate
C) cost per new hire
D) communication expenses
Answer: D
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Page 5
Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) What are the advantages and disadvantages of using interviews to collect job analysis data?
Q2) O*NET has become an increasingly popular Web tool for creating and distributing questionnaires to a global firm's employees who are scattered throughout the world.
A)True
B)False
Q3) Which of the following involves assigning workers additional same-level activities?
A) job rotation
B) job enlargement
C) job analysis
D) job enrichment
Q4) Job specifications based on statistical analysis are more legally defensible and easier to develop than job specifications based on managerial judgment.
A)True
B)False
Q5) What is a task statement? Why are task statements becoming increasingly popular?
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Chapter 5: Personnel Planning and Recruiting
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Sample Questions
Q1) Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
A) job wages and benefits
B) skills needed for the job
C) length of the employment ad
D) time allowed to fill the position
Q2) Which of the following is NOT a term used to describe the contingent workforce of an organization?
A) part-time employees
B) just-in-time workers
C) collateral employees
D) temporary workers
Q3) Which of the following is LEAST likely to be considered by employers during the process of workforce planning?
A) personnel needs
B) organizational culture
C) supply of inside candidates
D) supply of outside candidates
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Chapter 6: Selecting Employees
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Sample Questions
Q1) All of the following are most likely assessed on personality tests EXCEPT ________.
A) sensitivity
B) reasoning
C) introversion
D) motivation
Q2) Why is careful selection important? How can personnel tests and interviews improve the selection process?
Q3) Research indicates that employers view working mothers negatively,which is why a maternal wall exists in some workplaces.
A)True
B)False
Q4) In a panel interview,a candidate is interviewed in a ________ fashion by a group of interviewers.
A) serial
B) sequential
C) simultaneous
D) systematic
Q5) Explain the five steps in the validation process.
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Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Which of the following should most likely be emphasized in an employee handbook?
A) Employees will not be fired without "just cause."
B) A tenure system is the basis of employment.
C) The employment relationship is "at-will."
D) Policies constitute employment contracts.
Q2) Which of the following is a section of an employer's website that offers employees online access to training courses?
A) vestibule
B) learning portal
C) videoconference
D) virtual classroom
Q3) A performance analysis is primarily used to assess the training needs of ________.
A) new employees
B) prospective employees
C) current employees
D) former employees
Q4) Survey research is another OD option.
A)True
B)False
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) Which of the following best describes the purpose of an appraisal interview?
A) making plans to correct employee weaknesses
B) discussing and scheduling training programs
C) providing upward feedback to supervisors
D) training supervisors in the rating process
Q2) Which appraisal method combines the benefits of narratives,critical incidents,and quantified scales by assigning scale points with specific examples of good or poor performance?
A) behaviorally anchored rating scale
B) graphic rating scale
C) alternation ranking
D) forced distribution
Q3) What is the primary purpose of an appraisal interview?
A) reinforce satisfactory performance
B) discuss compensation requirements
C) explain corporate policies and procedures
D) determine an effective discipline procedure
Q4) What are the main steps in the performance appraisal process? What advice would you give to a supervisor who was about to conduct an appraisal interview?
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Chapter 9: Managing Careers
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Sample Questions
Q1) Which of the following is NOT a reason that people support themselves through portfolio careers?
A) They want to be independent.
B) They cannot find a full-time job.
C) They want job security and benefits
D) They need flexibility for family matters.
Q2) Jason,a sales manager,has been given the task of coaching a new employee.Jason has already observed the employee on the job and reviewed the employee's productivity levels.What should Jason do next?
A) develop a change plan with the employee
B) offer the employee ideas and advice
C) observe the employee again
D) create a task assignment
Q3) Frequent absences,daydreaming,and undeserved work breaks are examples of job withdrawal.
A)True
B)False
Q4) What are the primary reasons that top-performing employees leave a firm? What can a firm do to retain these employees?
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) Taxi drivers and agricultural workers are always considered exempt employees.
A)True
B)False
Q2) Because the minimum wage is set by the Fair Labor Standards Act,there is no variation among states in regarding the minimum wage paid to hourly workers.
A)True
B)False
Q3) Which 1931 law allows the secretary of labor to set wage rates for laborers employed by contractors working for the federal government?
A) Title VII
B) Davis-Bacon Act
C) Fair Labor Standards Act
D) Walsh-Healey Public Contract Act
Q4) What is comparable worth? Discuss the connection between comparable worth and the point method.
Q5) What federal laws stipulate how employers compensate employees? How does an employer determine the monetary value of a job?
Q6) Why do employers use pay ranges for each pay grade?
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) You are the CEO of Blue Bay Motor Boat Company,a mid-size firm that manufactures speed boats.What incentive plan would you implement for the firm's engineers? What incentive plan would you implement for the firm's managers? What benefits are you required by law to provide? What types of discretionary benefits would you make available to all employees?
Q2) Which term refers to an incentive plan in which a person is paid a sum for each item sold,with a strict proportionality between results and rewards regardless of output?
A) standard merit pay
B) straight hourly pay
C) straight piecework
D) variable pay
Q3) Which gainsharing plan involves employees working on a guaranteed piecework basis?
A) current profit-sharing
B) deferred profit-sharing
C) Lincoln incentive system
D) earnings-at-risk pay plan
Q4) Why is controlling workers' compensation costs important? How can costs be controlled by employers?
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Chapter 12: Maintaining Positive Employee Relations
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Sample Questions
Q1) What can managers do to ensure that discipline is fair and effective?
Q2) Tamika,a FedEx employee,had some specific complaints about her job.According to FedEx's guaranteed fair treatment program,what should Tamika do?
A) complete an anonymous survey
B) file a written complaint with the employee relations department
C) submit a formal, written appeal to the department's vice president
D) file a letter of appeal with the Equal Employment Opportunity Commission
Q3) Unfortunately,employers have no tools for measuring the ethics of an individual during the applicant screening process,so employers do not realize they have hired an unethical person until it is too late.
A)True
B)False
Q4) Which of the following would LEAST likely be viewed as an employee privacy violation?
A) publication of private matters
B) disclosure of medical records
C) e-mail surveillance
D) iris scanning
Q5) Explain the meaning of the Evil Woman Thesis and its implications for managers.
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Chapter 13: Labor Relations and Collective Bargaining
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Sample Questions
Q1) ________ is the process of legally terminating a union's right to represent employees.
A) Union salting
B) Featherbedding
C) Arbitration
D) Decertification
Q2) What percentage of eligible employees in a bargaining unit must sign authorization cards in order for the union to petition the NLRB for an election?
A) 10
B) 20
C) 30
D) 50
Q3) What are the different types of strikes? What is the purpose of picketing during a strike? During a union drive and election,what are the guidelines regarding employee picketing?
Q4) You are a supervisor at a large manufacturing firm.What should you do or not do during organizing and preelection campaigns? What should you do or not do when faced with employee grievances?
Q5) In a brief essay,discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Sample Questions
Q1) Which of the following factors is LEAST likely to contribute to accidents at work?
A) high workplace temperature
B) hostile co-workers
C) day of the week
D) time of day
Q2) In recent years how many workers were victims of workplace violence according to the text?
A) 1 million
B) 2 million
C) 500,000
D) 250,000
Q3) Heart disease,accidents,depression,anxiety,and early onset Alzheimer's disease have been linked to job stress.
A)True
B)False
Q4) Lockout/tagout involves affixing a disabled tag to the equipment.
A)True
B)False
Page 16
Q5) How can screening reduce unsafe acts in the workplace?
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