Management Principles and Practices
Exam Preparation Guide
Course Introduction
This course offers a comprehensive overview of the fundamental concepts and frameworks that underlie effective management in contemporary organizations. Students will explore key management functions including planning, organizing, leading, and controlling, while examining the roles and responsibilities of managers within diverse work environments. Emphasis is placed on decision-making, strategic thinking, team dynamics, motivation, and communication, along with an introduction to the ethical and global challenges that managers face today. Through case studies and practical exercises, learners will develop critical skills necessary to apply management principles to real-world situations.
Recommended Textbook Essentials of Management 9th Edition by
Andrew J. DuBrin
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17 Chapters
914 Verified Questions
914 Flashcards
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Chapter 1: The Managers Job
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Source URL: https://quizplus.com/quiz/20197
Sample Questions
Q1) Identify and describe seven different managerial roles. Indicate which ones you would enjoy the most at this stage of your career.
Answer: Answers will vary.
Planning: Strategic planner, Operational planner
Organizing: Organizer, Liaison, Staffing coordinator, Resource allocator, Task delegator
Leading: Figurehead, Spokesperson, Negotiator, Motivator and coach, Team builder, Team player, Technical problem solver, Entrepreneur
Controlling: Monitor, Disturbance handler
Q2) According to the historically important work of Alfred D. Chandler, when choosing an organization structure, managers should first
A) study what the competition is doing.
B) be aware of the strategy.
C) draw a hundred boxes to choose from.
D) look for the least expensive structure.
Answer: B
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3
Chapter 2: International Management and Cultural Diversity
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53 Flashcards
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Sample Questions
Q1) Which one of the following is the least likely to be an advantage of cultural diversity to the organization?
A) The company gains a marketing advantage, including increased sales and profits.
B) The company is able to recruit a wider range of talented people.
C) The company does not have to deal with different perspectives, thereby slowing down problem solving.
D) The company advertising reduces the number of cultural bloopers and hidden biases.
Answer: C
Q2) Multinational corporations based in the United States are often accused of profiting from the labor of employees exploited in less-developed countries.
A)True
B)False
Answer: True
Q3) A successful player in the global marketplace has deep roots in local markets. A)True
B)False
Answer: True
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Page 4
Chapter 3: Ethics and Social Responsibility
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Sample Questions
Q1) Which one of the following questions is not asked in six-question ethics test?
A) How does it smell?
B) Who gets hurt?
C) What can we possibly get away with?
D) Would you tell your child (or young relative) to do it?
Answer: C
Q2) Business ethics deals primarily with
A) social responsibility.
B) the pricing of products and services.
C) moral obligation.
D) being unfair to the competition.
Answer: C
Q3) According to the utilitarian view of ethics, what really counts is the net balance of good consequences over bad.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Essentials of Planning
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Sample Questions
Q1) Management by objectives (MBO) includes
A) reviewing group members' proposals.
B) creating action plans to achieve objectives.
C) establishing unit objectives.
D) all of the choices.
Q2) One of the competitive forces identified by Michael Porter is the power of charities to extract money from a corporation.
A)True
B)False
Q3) The experience of General Motors in diversifying into financial services illustrates how sticking to core competencies is the most effective business strategy.
A)True
B)False
Q4) Corporate-level strategy is concerned with the total direction of the enterprise and the selection of specific businesses.
A)True
B)False
Q5) Using the planning model, how would you plan an event for 500 people.
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Chapter 5: Problem Solving and Decision Making
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Sample Questions
Q1) An example of a heuristic would be not to spend more than 30% of your net income on debt other than a home mortgage.
A)True
B)False
Q2) A problem is technically defined as a discrepancy between the A) past and present. B) future and present.
C) person's wishes and desires. D) ideal and actual conditions.
Q3) Creative thinkers generally stick closely to following the rules. A)True B)False
Q4) Julio was going to recommend a new billing system for the hospital where he works. However, he does not want to upset the executive who installed the system, so he does not make the recommendation. Julio has fallen into the A) overconfidence trap. B) status quo trap. C) anchoring trap. D) creativity rut.
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Chapter 6: Quantitative Techniques for Planning and Decision Making
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Sample Questions
Q1) Break-even analysis indicates the ____ that will be necessary to justify a new expense.
A) increase in sales.
B) increase in costs.
C) amount of profit.
D) volume of activity.
Q2) The break-even point occurs when
A) fixed costs and fixed revenues are equal.
B) variable costs and variable revenues are equal.
C) the units produced equal the units sold.
D) total costs and total revenues are equal.
Q3) Describe how a person might use a Gantt chart to plan an office party for 2,000 people. Use a diagram of a Gantt chart in your answer.
Q4) The two major variables considered by Gantt charts and milestone charts are
A) planned and actual work.
B) past and present.
C) time and motion.
D) price and cost.
Page 8
Q5) Explain the basics of a just-in-time (JIT) inventory system.
Q6) Describe scenario planning.
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Page 9
Chapter 7: Job Design and Work Schedules
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Sample Questions
Q1) From the standpoint of job design, what can company managers do to develop a high-performance work system?
Q2) A major contributor to carpal tunnel syndrome is the pinching of a nerve that gives feeling to the hand.
A)True
B)False
Q3) Workers with high job involvement often consider their job to be part of their self-mage.
A)True
B)False
Q4) Marvin's job involves selling used trucks. To boost his job satisfaction, Marvin's boss authorizes him to tell the dealer when a truck needs a paint job in order to sell. Which task characteristic has been added to Marvin's job?
A) feedback from the job
B) decision-making authority
C) work methods autonomy
D) task significance
Q5) Explain how you might enrich any job familiar to you, using the job characteristics model.
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Chapter 8: Organization Structure, Culture, and Change
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Sample Questions
Q1) A perspective on national culture is that the introduction of values from another society into a retail business can be a competitive advantage.
A)True
B)False
Q2) A subculture is a pocket in which the organizational culture differs from the dominant culture and from other pockets of subculture.
A)True
B)False
Q3) In a smooth-running organization with open communication, the various product or service units cooperate with each other for mutual benefit.
A)True
B)False
Q4) Companies such as Dell purchase complete designs for some digital devices from Asian developers. This is called
A) division of labor
B) outsourcing
C) implementing
D) scenario planning
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Chapter 9: Staffing and Human Resource Management
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52 Verified Questions
52 Flashcards
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Sample Questions
Q1) A multicultural employee
A) is able to conduct business in another culture.
B) was raised in a multicultural environment.
C) speaks three or more languages fluently.
D) has experience working in other countries.
Q2) A key advantage of delivering training content by MP3 players is that workers can
A) listen to music while being trained.
B) impress customers with how cool they look.
C) design their own training content.
D) receive training during spare moments.
Q3) Human resources executive Sarah says, "I finally have a seat at the table." She most likely is implying that
A) she is allowed into the executive dining room.
B) her work is tied in with company business strategy.
C) she no longer has to stand in the back of the room during meetings.
D) she will be allowed to negotiate with the labor union.
Q4) Describe how a firm can use the organization staffing model.
Q5) Describe the various ways in which employers recruit, or search, for potential job candidates.
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Chapter 10: Leadership
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Sample Questions
Q1) In organizations, leadership can be exerted
A) by many people, as well as managers.
B) only by the top two levels of management. C) only on permanent assignments.
D) by people with or without leadership capability.
Q2) For best results, the leader should combine self-confidence with A) humility.
B) arrogance. C) dishonesty.
D) a little sarcasm.
Q3) While other firms were hunkering down and trying to survive, networking giant Cisco Systems continued to strive forward. "Even in this downturn," said chairman and CEO John Chambers. "We intend to be the most aggressive we've ever been." Cisco had no major layoffs during the economic downturn and made no salary cuts. John Chambers is a severe dyslexic, although that didn't keep him from earning a law degree from West Virginia University and an MBA from Indiana University.
1. What does this story illustrate about leadership?
2. What does this story illustrate about leadership skills.
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Chapter 11: Motivation
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Sample Questions
Q1) After three salespeople were laid off and revenue fell 40 percent, the owner of a college advertising company sensed a bad vibe among the 19 remaining employees that he didn't want to continue. He invested $3,000 on perks to motivate his staff. By the end of May, sales were up 10%.
1. What does this story illustrate about motivation?
2. Why should managers understand motivation?
Q2) Laboratory supervisor Sasha, is attempting to use the Pygmalion effect when she says to her group,
A) "We will soon be implementing a bonus system."
B) "Who in this lab is not smart enough to do his or her job?"
C) "We may not have the best lab group in the company, but we do try."
D) "I know that we will exceed our quota of useful ideas this year."
Q3) A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin A) at the end of every workday.
B) every so often when she resolves a tough problem.
C) even when she is unable to resolve a tough problem.
D) each Monday through Thursday, but not on Friday.
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Page 14
Chapter 12: Communication
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Sample Questions
Q1) A recommended way for company management to combat rumors is to
A) fire the person who started the rumor.
B) deny that the rumor has any truth at all.
C) start an even more interesting rumor.
D) enhance formal communication about the topic.
Q2) The purpose of knowledge management is to develop the right type of training programs for the organization.
A)True
B)False
Q3) Jane is in a meeting with Jack. She is engaging in metacommunications when she says to Jack,
A) "Stop talking, and start listening. I dislike a blabber mouth."
B) "Please read my lips."
C) "Stop being so defensive when I talk to you."
D) "I'm in a rush today, so I may appear a little impatient during our conversation."
Q4) Information overload occurs when an individual receives so much information that he or she becomes overwhelmed.
A)True
B)False
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Chapter 13: Teams, Groups, and Teamwork
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Sample Questions
Q1) Cultural diversity within a group tends to enhance creativity because A) shyness within the group is reduced.
B) different points of view are expressed.
C) conflict is minimized.
D) the group operates without a formal leader.
Q2) A corporate lift-out takes place when top management fires an entire low-performing team.
A)True
B)False
Q3) A self-managed work team is responsible for
A) inspecting the quality of other work teams.
B) setting its own compensation.
C) a portion of a work process that delivers a product to a customer.
D) an entire work process that delivers a product to a customer.
Q4) Cross-functional teams
A) remain in the forming stage.
B) become bored readily.
C) breed conflict because of the different points of view.
D) disband quickly.
Q5) What factors contribute to team effectiveness?
Page 16
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Chapter 14: Information Technology and E-Commerce
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Sample Questions
Q1) A concern about customer service in the information technology era is that the service
A) is so rapid it is difficult to follow.
B) has decreased in quality because it is so complex.
C) requires too much human interaction.
D) is only good at high technology firms.
Q2) E-commerce has been a substantial asset to small enterprises because the Internet
A) makes it easier for small businesses to compete with large firms.
B) has strong controls against fraud.
C) enables small firms to borrow money at very low cost.
D) grants more Web sites to small than larger firms.
Q3) At Staples, customers can purchase from its catalog, retail stores, or Web site. This illustrates that technology can
A) integrate the traditional way of doing business with e-business.
B) integrate the new economy with the old economy.
C) increase the visibility of companies.
D) all of the choices
Q4) How has the Internet enhanced globalization?
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Chapter 15: Essentials of Control
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Sample Questions
Q1) A major purpose of a pro-forma earnings statement is to exclude
A) salaries paid to non-productive employees.
B) kickbacks paid to the company by large customers
C) one-time charges not related to future earnings.
D) operating costs.
Q2) For a plan to qualify as a budget, it must specify results in terms of money.
A)True
B)False
Q3) Under a balanced scorecard system, compensation is based on
A) achieving all the factors in the balanced scorecard.
B) financial goals and customer service goals.
C) financial goals and internal process goals.
D) learning and growth goals and internal process goals.
Q4) A caution about cost cutting is that it can lead to
A) low morale and lower quality goods and services.
B) the image of a cheap company
C) both a & b
D) increase the cost of supplies
Q5) Describe the use of cash flow to measure the financial health of a firm.
Q6) Describe the measurement of intellectual capital.
Page 18
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Chapter 16: Managing Ineffective Performers
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Sample Questions
Q1) Showing empathy for an employee stems naturally from
A) giving advice.
B) imposing progressive discipline.
C) active listening
D) asking closed-end questions.
Q2) An emerging approach is to assign a low-performing worker to a group of high-performing workers.
A)True
B)False
Q3) When employees observe that another employee has been punished justly, they will often rally on the side of management.
A)True
B)False
Q4) Which of the following is the most recommended approach to dealing with a difficult employee?
A) Avoid humor about the problem being caused.
B) Judge the person quickly
C) Explain the importance of teamwork.
D) Stand fast and do not make unwarranted concessions.
Q5) Explain why so many employees become substandard performers.
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Chapter 17: Enhancing Personal Productivity and Managing
Stress
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Sample Questions
Q1) Concentrating on high-output tasks is similar to looking for an outstanding return on your investment of time.
A)True
B)False
Q2) Peak performance is
A) a mental state in which maximum results are achieved with minimum effort.
B) perfectionism.
C) the use of multi-tasking.
D) a part of a personal mission statement.
Q3) Luke, an industrial sales representative, works smarter not harder when he A) carefully plans his customer visits to reduce travel time.
B) offers kickbacks to major customers.
C) adds five hours to his weekly work schedule.
D) asks his boss for a raise so he can work fewer hours.
Q4) A strong work ethic is a firm belief in the dignity and value of work.
A)True B)False
Q5) Identify and describe five time-management techniques you intend to use to maintain a high level of personal productivity.
Q6) Describe some of the major stressors in the workplace. Page 20
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Page 21