Management Information Systems
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Course Introduction
Management Information Systems (MIS) explores the strategic use of information technology to support and enhance business operations, decision-making, and competitive advantage. This course covers the fundamentals of information systems, including hardware, software, databases, networking, and cybersecurity. Students will examine how organizations design, implement, and manage information systems to achieve business goals, solve problems, and streamline processes. Emphasis is placed on the integration of technology with business strategies, the role of MIS professionals, and the ethical and societal implications of information systems in a global context.
Recommended Textbook
Experiencing MIS 3rd Edition by
David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Strong passwords have five or more characters.
A)True
B)False
Answer: False
Q2) "The number of transistors per square inch on an integrated chip doubles every 18 months." This observation is known as ________ Law.
A) Murphy's
B) Moore's
C) Amdahl's
D) Metcalfe's Answer: B
Q3) What is experimentation? Explain its importance.
Answer: Successful experimentation is not throwing buckets of money at every idea that enters your head.Instead,experimentation is making a reasoned analysis of an opportunity,envisioning potential solutions,evaluating those possibilities,and developing the most promising ones,consistent with the resources you have.Fear of failure paralyzes many good people and many good ideas.This can be overcome by having the ability to experiment.
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3
Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) Accurate information is information that is based on correct and complete data,and has been processed correctly as expected.
A)True
B)False
Answer: True
Q2) ________ information is information that directly pertains to both the context and to the subject it references.
A) Timely
B) Relevant
C) Measurable
D) Accurate
Answer: B
Q3) A(n)________ is a collection of business records.
A) repository
B) role
C) activity
D) resource
Answer: A
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Collecting,storing,and physically distributing the product to buyers describes which of the following primary activities?
A) inbound logistics
B) sales and marketing
C) outbound logistics
D) operations/management
Answer: C
Q2) Porter's definition of technology is narrow as it only includes research and development.
A)True
B)False
Answer: False
Q3) The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to production,sale,and service of the product.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Hardware and Software
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Sample Questions
Q1) The term byte stands for binary digit.
A)True
B)False
Q2) Describe the basic components of a generic computer.
Q3) Differentiate between client and server computers.
Q4) Which of the following is a function of the operating system of a computer?
A) processes thousands of service requests at a time
B) performs memory swapping functions
C) selects the order in which instructions are processed
D) reads data and instructions from memory
Q5) Which of the following is true of thick-client applications?
A) A thick-client application is an application program that need not be preinstalled on the client.
B) All other things being equal, thin-client applications are preferred over thick client applications.
C) A thick client application does not require preinstallation of client codes.
D) With a thick-client application, a system administrator must install the new version on each user computer.
Q6) What are the drawbacks of developing custom application software for an organization?
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) In a typical database application,a(n)________ shows data in a structured context.
A) application
B) entry form
C) query
D) report
Q2) Which of the following stands true for enterprise DBMS products?
A) Enterprise DBMS products are designed for small and simple database applications.
B) Enterprise DBMS products support many (perhaps thousands) of users and many different database applications.
C) Paradox is an example of an enterprise DBMS product.
D) Most of the enterprise DBMS products are out of business today.
Q3) ________ process(es)large organizational and workgroup databases.
A) FoxPro
B) Personal DBMS
C) Enterprise DBMS
D) Paradox
Q4) Explain enterprise DBMS products.
Q5) Define SQL.
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Chapter 6: Data Communications
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Q1) Which of the following provides reliable internet transport?
A) HTTP
B) TCP
C) FTP
D) DSL
Q2) Optical fiber cables carry light ray signals.
A)True
B)False
Q3) An access point is a special purpose computer that receives and transmits wired traffic on the LAN.
A)True
B)False
Q4) The server tier consists of computers that run a DBMS that processes SQL requests to retrieve and store data.
A)True
B)False
Q5) The most popular protocol for WAN is the IEEE 802.3 protocol.
A)True
B)False
Q6) What is the IP protocol architecture?
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Chapter 7: Business Process Management
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Sample Questions
Q1) Which of the following is true for personal information systems?
A) Personal information systems that support a particular department are sometimes called departmental information systems.
B) Because one is the sole user of the new system, if new procedures are required, one needs professional help to get the job done.
C) Such systems have only one user and hence procedures need not be documented or formalized in any way.
D) The solutions to problems in a personal information system usually involve more than one department.
Q2) Which of the following applications falls under the common departmental information system of sales and marketing?
A) order tracking
B) general ledger
C) lead generation
D) assessment
Q3) Describe enterprise application integration.
Q4) What is ERP?
Q5) Explain interenterprise information systems.
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) Which of the following is an example of human capital?
A) time and energy
B) factories and machines
C) knowledge and skills
D) social relationships
Q2) In B2C e-commerce,sales are made between companies.
A)True
B)False
Q3) In Social CRM,relationships between organizations and customers are predefined. A)True
B)False
Q4) Gateway Corp.eliminated all its channel members and now sells directly to the public over the Internet.This is an example of disintermediation. A)True
B)False
Q5) Google,Amazon.com,and eBay exemplify Web 2.0.because they sell software licenses instead of providing software as a free service. A)True
B)False
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Q1) What is the purpose of a data warehouse?
Q2) Generally,it is better to have data that is ________ than data that is ________.
A) random; specific
B) inconsistent; unintegrated
C) too fine; too coarse
D) problematic; dirty
Q3) Data granularity refers to the degree of detail of the data.
A)True
B)False
Q4) Explain clickstream data.
Q5) Raw operational data is seldom suitable for more sophisticated reporting or data mining.
A)True
B)False
Q6) Problematic data are termed as ________.
A) rough data
B) clickstream data
C) granular data
D) dirty data
Q7) Explain the characteristics and advantages of data mining systems. Page 11
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Chapter 10: Information Systems Development
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Q1) Software developers group fixes for high priority failures into a ________ that can be applied to all copies of a given product.
A) service pack
B) debugger
C) patch
D) system fix
Q2) One of the major challenges in systems development is changing technology.
A)True
B)False
Q3) What is meant by technical feasibility and organizational feasibility?
Q4) How is software designed?
Q5) What is a test plan?
Q6) The cost feasibility of a systems development project is usually expressed in exact figures or terms.
A)True
B)False
Q7) The bigger the system and the longer the project,the more the requirements change.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.
A) system analyst
B) consultant
C) small-scale project manager
D) database administrator
Q2) Which of the following is true for the technology group in most IS departments?
A) The size and structure of the technology group depends on whether programs are developed in-house.
B) The technology group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services.
C) A technology office investigates new information systems technologies and determines how the organization can benefit from them.
D) The technology department manages the computing infrastructure, including individual computers, computer centers, networks, and communications media.
Q3) What are a user's rights in relation to the IT department?
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Chapter 12: Information Security Management
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Sample Questions
Q1) The program code that causes unwanted activity is called the ________.
A) key escrow
B) metadata
C) widget
D) payload
Q2) Incorrectly increasing a customer's discount is an example of incorrect data modification.
A)True
B)False
Q3) Which of the following is a human safeguard against security threats?
A) backup
B) firewalls
C) physical security
D) procedure design
Q4) ________ is an example of a data safeguard against security threats.
A) Application design
B) Backup and recovery
C) Accountability
D) Procedure design
Q5) Describe an incident-response plan.
Page 15
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) Which of the following is true about collaborative teams?
A) Team members must come to respect and trust each other.
B) Enjoyment is essential to successful teamwork.
C) Members in a team must agree with one another's views.
D) A collaborative team will not face conflicts.
Q2) Describe the role of workflow control in achieving collaboration.
Q3) Collaboration takes place when two or more people ________.
A) cooperate with each other to integrate individual efforts
B) communicate their views about a subject
C) work together to achieve a common goal
D) coordinate to accomplish their individual tasks on time
Q4) What is the importance of having a good content management system?
Q5) According to Katzenbach and Smith,a team should have ________.
A) a large number of people who are mutually accountable
B) people with complementary skills
C) an equal number of managers and workers
D) people with individual excellence in a common field
Q6) A successful collaborative team will not have conflicts.
A)True
B)False
Page 16
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) Which of the following statements regarding Google Docs is true?
A) Google tracks document revisions, with brief summaries of changes made.
B) A Google account is not essential to edit Google Docs.
C) Google Docs is free to use, but an annual fee is charged for membership.
D) Microsoft Excel documents cannot be uploaded to Google Docs.
Q2) Which of the following is an example of synchronous communication?
A) email
B) voice mail
C) multiparty text chat
D) discussion forum
Q3) Version management systems provide version control.
A)True
B)False
Q4) Which of the following stands true for team surveys?
A) Member participation is minimal in surveys.
B) The drawback of team surveys is that participants have too much freedom.
C) It is easy to determine who has not responded.
D) Team surveys are more synchronous than videoconferencing
Q5) Explain version control with a simple example.
Q6) What is version management and why is it important?
Page 17
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) Which of the following steps follows the choice step in the decision-making process?
A) intelligence gathering
B) alternatives formulation
C) evaluation of results
D) implementation
Q2) Which of the following is the first step in the decision-making process?
A) intelligence gathering
B) review
C) choice
D) implementation
Q3) Which of the following statements is true for information systems used at different organizational levels?
A) Information systems that support operational decision-making are called management information systems.
B) Transaction processing systems support strategic decision-making.
C) Information systems that support managerial decision-making are called transaction processing systems .
D) Strategic decision-making is supported by executive information systems.
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) The world's largest and most popular document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista
Q2) Which of the following knowledge management alternatives allow employees or customers to post queries seeking solutions to problems they have with a company's products?
A) discussion groups
B) podcasts
C) expert systems
D) blogs
Q3) Companies that sell complicated products and want to share their knowledge of those products with employees and customers are the typical users of content management systems.
A)True
B)False
Q4) How do expert systems benefit organizations? What are their disadvantages?
Q5) What are content management systems? How do they differ from operational document systems?
Page 19
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Chapter 17: Introduction to Microsoft Excel
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Q1) In Excel,a ________ is a combination of one or more worksheets.
A) dashboard
B) workbook
C) batch
D) datasheet
Q2) In Excel,the option to change the page orientation is located on the ________ tab.
A) Page Layout
B) View
C) Review
D) Add-ins
Q3) In Microsoft Excel,which of the following tabs can be used for filtering and sorting the information in your spreadsheet?
A) Data
B) Add-ins
C) Formula
D) Home
Q4) An Excel worksheet cannot add data based on a pattern.
A)True
B)False
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) $G$17 is the absolute address of the cell G17.
A)True
B)False
Q2) ATA-100 is the channel standard used to represent a disk.What does the number 100 indicate here?
A) The maximum transfer rate of the disk is 100 MB per second.
B) The disk has 100 circles per mm of its diameter.
C) The disk's rotation speed is 100 cycles per second.
D) The total disk space of the disk is 100 GB.
Q3) Briefly describe the variations in optical disks.
Q4) ________ is the time it takes the data to rotate under the read/write head.
A) Rotational delay
B) Spin-up time
C) Seek time
D) Seek circle
Q5) Vendors usually require their customers to pay the price of new software when upgrading from a previous version.
A)True
B)False
Q6) Describe the two types of video display monitors.
Page 21
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Chapter 19: Database Design
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Q1) Explain the database development process.
Q2) Normalized tables eliminate ________.
A) database design
B) data duplication
C) data entry
D) data conversion
Q3) How is a data model transformed into a database design?
Q4) In a data model,the entity names are always plural.
A)True
B)False
Q5) What are the different types of relationships represented in a data model?
Q6) The little lines in an E-R diagram used as shorthand for the multiple lines between two entities are referred to as ________.
A) a crow's foot
B) identifiers
C) attributes
D) a tracker
Q7) Explain the difference between maximum and minimum cardinality.
Q8) Explain the role of users in designing a database.
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Chapter 20: Using Microsoft Access 2010
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Q1) Explain the procedure for creating a database using Microsoft Access.
Q2) In Microsoft Access,the option to generate a data entry form is present in the create ribbon.
A)True
B)False
Q3) In Microsoft Access,a report is created using a process similar to that for forms.
A)True
B)False
Q4) The step after creating a relationship between two tables is ________.
A) to create macros
B) to enter data
C) to provide descriptions to each of the tables
D) to create queries.
Q5) The option to create reports can be found in the Database Tools ribbon of Microsoft Access.
A)True
B)False
Q6) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
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Chapter 21: Using Excel and Access Together
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Q1) Access is superior to Excel for tracking orders,inventory,equipment,and people.
A)True
B)False
Q2) When the data in a text file contains commas,commas cannot be used to separate field data.In that case,some other character such as a tab is used to delimit the fields.In this case,the commas and tab characters are known as ________.
A) alienators
B) identifiers
C) attributes
D) delimiters
Q3) Microsoft Excel includes comprehensive tools for graphing data.
A)True
B)False
Q4) Which of the following shows the correct steps for creating a pie chart in Microsoft Excel?
A) Add-Ins Illustrations Pie
B) Insert Illustrations Pie
C) Diagrams Illustrations Pie
D) Insert Charts Pie
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) Dodge offers ________ in its Ram trucks for contractors who need a nomadic office at construction sites.
A) network switches
B) wireless hotspot hubs
C) network taps
D) wireless repeaters
Q2) ________ virtualization is the one in which one operating system acts as a host to other operating systems.
A) Storage
B) Desktop
C) Server
D) Database
Q3) With client virtualization,the virtual machine hosts multiple instances of a client,instead of hosting multiple operating systems.
A)True
B)False
Q4) Summarize the impact of widely available nomadic and remote access on business and work style.
Q5) List the consequences of communication at a distance.
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) ________ applications facilitate the production of goods.
A) Manufacturing
B) Forecasting
C) Order entry
D) Product-management
Q2) Explain just-in-time (JIT)inventory policy.
Q3) All companies view inventories primarily as assets.
A)True
B)False
Q4) A bill of materials (BOM)refers to the total budget of manufacturing a specific product.
A)True
B)False
Q5) Manufacturing applications encompass ________.
A) allocating inventory to raw materials
B) entering order for processing
C) assessing product success in market segments
D) tracking orders and fulfillment
Q7) What are functional processes and functional applications? Page 26
Q6) Explain the major functions of sales and marketing applications.
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) An ERP system is an information system based on ERP technology.
A)True
B)False
Q2) What is a stored procedure?
A) It is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.
B) It is a programming paradigm that describes computation in terms of statements that change a program state.
C) It is a computer program stored in the database that is used to enforce business rules.
D) It is a software program that houses and serves business logic for use (and reuse) by multiple applications.
Q3) As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.
A)True
B)False
Q4) Explain how organizations of different sizes use ERP differently.
Q5) Give a brief description of Epicor's ERP products.
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Chapter 25: Supply Chain Management
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Q1) Which of the following is an example of an interorganizational process?
A) sales force automation systems
B) enterprise resource planning systems
C) Automated Clearing House system among banks
D) customer relationship management systems
Q2) Information systems ________.
A) reduce the speed of the supply chain
B) only partially eliminate the bullwhip effect
C) reduce the cost of inventories but increase their size
D) do not optimize supply chain profitability
Q3) From which of the following do distributors order products from in a supply chain?
A) retailers
B) manufacturers
C) customers
D) suppliers
Q4) The only source of revenue in the supply chain is the customer.
A)True
B)False
Q5) How do information systems affect supply chain performance?
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Chapter 26: Processing Social Capital: Facebook, Twitter, and User-Generated Content (UGC)
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Q1) Technologies such as e-commerce and Web 2.0 do not support UGC business applications.
A)True
B)False
Q2) Microblogging is more daunting compared to blogging.
A)True
B)False
Q3) The factors involved in the computation of the social capital are,number of relationships,relationship strength,and ________.
A) networking information
B) entity resources
C) networking groups
D) operational decisions
Q4) One of Facebook's four principles for a meaningful application is the application's usefulness,which means that ________.
A) it should use information in a social graph
B) it should address real needs
C) it should share a personal perspective on the world
D) it should compel users to come back again and again
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Chapter 27: Database Marketing
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Q1) In market-basket terminology,a conditional probability estimate is referred to as
A) support
B) cohesion
C) confidence
D) chance
Q2) In market-basket terminology,what is lift ? How is it related to confidence?
Q3) Which of the following is a way of analyzing and ranking customers according to their purchasing patterns?
A) composite forecasts
B) RFM analysis
C) Cooke method
D) Delphi technique
Q4) What is the basic idea of the decision tree technique?
A) to analyze and rank customers according to their purchasing patterns
B) to select attributes that are most useful for classifying entities on some criterion
C) to determine annual sales patterns
D) to capture, store, analyze, and display geospatial data
Q5) Describe the process of conducting RFM analysis.
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Chapter 28: Reporting Systems and OLAP
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Q1) Query reports allow the user to dynamically change the report grouping structures.
A)True
B)False
Q2) In the OLAP reports,the data item that is to be processed is called ________.
A) measure
B) dimension
C) cube
D) drill
Q3) How does a reporting system obtain the necessary data to generate reports?
Q4) The process of dividing the data in OLAP reports into more detail is termed drill-down.
A)True
B)False
Q5) Which of the following reports has ability to sum,count,average,and perform other simple arithmetic operations on groups of data?
A) query reports
B) static reports
C) database reports
D) OLAP reports
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Chapter 29: Geographic Information Systems
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Q1) Which of the following is true of raster maps?
A) They are not very useful at showing details.
B) They become blurry when enlarged.
C) They do not distort straight lines.
D) They are more difficult to create than vector maps.
Q2) What is a map projection?
Q3) When does a modifiable areal unit problem occur?
A) When a map displays colors, shades, or patterns in accordance with category values of underlying data.
B) When an organization uses GIS to achieve their goals and objectives or to obtain a competitive advantage.
C) When point based spatial data are aggregated into regions and the results depend on how the regions are defined.
D) When GIS sites have multiple users whose analyses can be invalidated by incorrect or unexpected data imports.
Q4) A choropleth map shows themes about geographic locations.
A)True
B)False
Q5) Explain in brief how GIS maps are constructed.
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Chapter 30: Business Process Management
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Q1) How do process designers improve business processes?
Q2) Which of the following is the first step in the business process management (BMP)cycle?
A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness
Q3) Why is customer credit checked before checking availability of goods?
A) for the smooth working of the process
B) for arranging the special terms
C) to prevent the wastage of verification labor
D) to align the processes with organizational goals
Q4) A substantial change in the business environment like the onset of a recession might mean that checking credit becomes unnecessary.
A)True
B)False
Q5) How can a change in customers,product lines and supply chains affect business processes?
Q6) How does BPM relate to SDLC?
Q7) Describe business process management (BPM)in brief.
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Chapter 31: Systems Development Project Management
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39 Verified Questions
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Sample Questions
Q1) What are the characteristics of large-scale systems development projects?
Q2) Each task in a systems development project should culminate in one or more ________.
A) deliverables
B) zones
C) segments
D) designs
Q3) Users must take responsibility for managing requirements changes and for avoiding requirements creep.
A)True
B)False
Q4) The baseline WBS can be used for monitoring the project.
A)True
B)False
Q5) The biggest challenge in planning systems development is ________. A) creating B) scheduling C) analyzing D) testing
Q6) What is a critical path? How is a critical path analysis done?
Page 35
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Chapter 32: Outsourcing
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Sample Questions
Q1) Which of the following is a disadvantage of outsourcing?
A) It results in high implementation risk.
B) It makes it impossible for the company to ensure a certain level of quality.
C) It could result in the CIO becoming superfluous.
D) It takes up too much management time.
Q2) Although the fixed cost achieved through outsourcing does cap exposure,it also removes the benefits of economies of scale.
A)True
B)False
Q3) There is no easy exit from an outsourcing agreement.
A)True
B)False
Q4) Which of the following is a cost reduction advantage of outsourcing?
A) obtaining expertise
B) avoiding management problems
C) gaining economies of scale
D) greater management control
Q5) What are the popular outsourcing alternatives?
Q6) How can outsourcing reduce risk?
Q7) What are the management advantages of outsourcing?
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Chapter 33: International MIS
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Sample Questions
Q1) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q2) How does the global economy change the competitive environment?
A) Suppliers are not required to reach a wide range of customers.
B) Customers now have less access to information about substitutes.
C) It has intensified rivalry by increasing product and vendor choices.
D) It has made it easier for new market entrants in all fields to penetrate the market.
Q3) Information systems procedures need to reflect local cultural values and norms.
A)True
B)False
Q4) The process of making a computer program work in a second language is called
A) differentiating
B) stringing
C) localizing
D) optimizing
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