Management Information Systems
Pre-Test Questions
Course Introduction
Management Information Systems (MIS) explores the intersection of business strategy, technology, and organizational processes, focusing on how information systems can be used to improve decision-making, efficiency, and competitive advantage. The course examines the design, implementation, and management of information systems within organizations, covering core concepts such as data management, enterprise applications, system development life cycles, and the ethical and security challenges associated with digital information. By understanding the role of MIS, students will learn to analyze business problems, propose technology-driven solutions, and effectively communicate the strategic value of information systems for organizational success.
Recommended Textbook
Management Information Systems Managing the Digital Firm 14th Edition by Kenneth C. Laudon
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15 Chapters
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Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) Which main business function is responsible for maintaining employee records?
A)sales and marketing
B)human resources
C)finance and accounting
D)manufacturing and production
E)middle management
Answer: B
Q2) ________ makes long-range strategic decisions about the firm's products and services.
Answer: Senior management
Q3) The use of information systems because of necessity describes the business objective of
A)operational excellence.
B)improved business practices.
C)competitive advantage.
D)improved flexibility.
E)survival.
Answer: E
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) A(n)________ is a set of logically related activities for accomplishing a specific business result.
Answer: business process
Q2) Describe the role of IT governance within the firm.
Answer: IT governance is the management of how the information systems function is organized and handled within the firm.IT governance includes the strategy and policies for using information technology within an organization.It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization's strategies and objectives.For example,IT governance decides how decisions implementing and evaluating new systems are made,whether the IT function should be decentralized or centralized,who has power to create and manage systems,and what kind of ROI is expected from systems.
Q3) Operational managers use ESS primarily to solve specific problems.
A)True
B)False
Answer: False
Q4) A Web interface used to present integrated personalized business content to users is called a(n)________.
Answer: portal
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) How are information systems used at the industry level to achieve strategic advantage?
A)by building industry-wide,IT-supported consortia and symposia
B)by raising the bargaining power of suppliers
C)by encouraging the entry of new competitors
D)by enforcing standards that reduce the differences between competitors
E)by decreasing switching costs
Answer: A
Q2) The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as
A)retention costs.
B)preservation costs.
C)differentiation costs.
D)switching costs.
E)variation costs.
Answer: D
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) Which legal mechanism grants the owner exclusive ownership of the ideas behind an invention for 20 years?
A)copyright
B)trademark
C)patent
D)trade secret protection
Q2) A man steals from a grocery store in order to feed his starving family.Which of the following best expresses the Utilitarian Principle in evaluating this situation?
A)His action is acceptable,because the grocer suffers the least harm.
B)His action is acceptable,because the higher social value is the survival of the family.
C)His action is wrong,because the man would not want the grocer to steal from him.
D)His action is wrong,because if everyone were to do this,the concept of personal property is defeated.
E)His action is wrong,because the grocery store owner is harmed.
Q3) Gaining unapproved access to a computer is not a federal crime.
A)True
B)False
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Chapter 5: IT Infrastructure and Emerging Technologies
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Sample Questions
Q1) Identify and describe five or more of the current trends in contemporary software platforms.
Q2) Prewritten,commercially available sets of software programs that eliminate the need for a firm to write its own software programs for certain functions,are referred to as A)software packages. B)mashups.
C)outsourced software.
D)open-source software.
E)service level agreements.
Q3) You are starting a market research company with a single business partner and are planning the hardware and software need for the two of you.Which factors should play into your decision of how much to spend on these investments?
Q4) Whereas HTML is limited to describing how data should be presented in the form of Web pages,XML can perform presentation,communication,and data storage tasks.
A)True
B)False
Q5) Distinguish between cloud computing,green computing,and quantum computing.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) The traditional file environment does not typically have a problem with A)data inconsistency.
B)program-data independence.
C)lack of flexibility in creating ad-hoc reports.
D)poor security.
E)data sharing.
Q2) All of the following are technologies used to analyze and manage big data except A)cloud computing.
B)noSQL.
C)in-memory computing.
D)analytic platforms.
E)Hadoop.
Q3) Multiple data marts are combined and streamlined to create a data warehouse.
A)True
B)False
Q4) Every record in a file should contain at least one key field. A)True
B)False
Page 8
Q5) List and describe three main capabilities or tools of a DBMS.
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) What are the business advantages of using voice over IP (VoIP)technology?
Q2) Which process is used to protect transmitted data in a VPN?
A)tunneling
B)PPP
C)VOIP
D)packet-switching
E)chaining
Q3) A VPN
A)is an encrypted private network configured within a public network.
B)is more expensive than a dedicated network.
C)provides secure,encrypted communications using Telnet.
D)is an Internet-based service for delivering voice communications.
E)is a proprietary networking service technology developed by individual corporations.
Q4) The 802.11 set of standards is known as A)WLAN.
B)WSN.
C)Wi-Fi.
D)WiMax.
E)WAN.
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Large amounts of data stored in electronic form are ________ than the same data in manual form.
A)less vulnerable to damage
B)more secure
C)vulnerable to many more kinds of threats
D)more critical to most businesses
E)prone to more errors
Q2) The term cracker is used to identify a hacker whose specialty is breaking open security systems.
A)True
B)False
Q3) A practice in which eavesdroppers drive by buildings or park outside and try to intercept wireless network traffic is referred to as
A)war driving.
B)sniffing.
C)cybervandalism.
D)drive-by tapping.
E)snooping.
Q4) What are the security challenges faced by wireless networks?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.
A)execution
B)planning
C)optimization
D)management
E)touch point
Q2) Walmart's continuous replenishment system is an example of a ________ model.
A)push-based
B)pull-based
C)enterprise-based
D)supply chain optimization
E)forecast-based
Q3) Supply chain management systems are a type of enterprise system.
A)True
B)False
Q4) Enterprise systems require fundamental changes in the way the business operates.
A)True
B)False
Q5) Identify five benefits of customer relationship management systems.
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) EDI standards that take advantage of network communications have yet to be fully implemented at the industry level.
A)True
B)False
Q2) Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of
A)prediction markets.
B)behavioral targeting.
C)long-tail marketing.
D)social shopping.
E)crowdsourcing.
Q3) Which of the following is a milestone for the Web site development phase of building an e-commerce presence?
A)Web mission statement
B)social media plan
C)Web site plan
D)Web presence map
E)functional Web site
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Why are knowledge workers so important to the digital firm? What are their functions and which of these do you feel is most critical to the success of the firm? Why?
Q2) Most knowledge workers require specialized knowledge work systems,but they also rely on
A)office systems.
B)schools and universities.
C)imaging systems.
D)data transferring systems.
E)external feeds.
Q3) Which of the following is not used to capture tacit knowledge?
A)expert system
B)case-based reasoning
C)fuzzy logic
D)neural network
E)knowledge base
Q4) Structured knowledge is explicit knowledge that exists in informal documents.
A)True
B)False
Q5) What do you see as the challenges in setting up a knowledge management system?
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) ________ are visual tools for presenting performance data in a BI system.
A)Dashboards and scorecards
B)Paramaterized reports
C)Reports and the drill-down feature
D)Scenarios and models
E)Ad hoc report creation
Q2) Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention,satisfaction,and quality performance?
A)CDSS
B)MIS
C)DSS
D)TPS
E)ESS
Q3) Which type of decision is calculating gross pay for hourly workers?
A)semistructured
B)procedural
C)structured
D)unstructured
E)ad hoc
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Chapter 13: Building Information Systems
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Sample Questions
Q1) What is the purpose of responsive Web design?
A)It allows one Web site to serve different platforms,such as tablets,PCs,and mobile phones.
B)It allows Web sites to respond quickly to changing user needs.
C)It enables Web sites to customize design according to user preferences.
D)It enables Web sites to customize content based on user location and preferences.
E)It enables different people to responsively program the system.
Q2) In an object-oriented development framework for a university,how would the classes Degree,Mathematics,and Physics be related?
A)Degree would be a sister class to Mathematics and Physics.
B)Degree is a superclass to Mathematics and Physics.
C)Mathematics and Physics would be ancestors to Degree.
D)Degree would be a subclass to Mathematics and Physics.
E)Math,Physics and Degree are sister classes.
Q3) List and describe at least nine factors considered in the design specifications for a new system.Give at least two examples for each one.
Q4) Identify and describe each of the five systems' development approaches.
Q5) Discuss the role and influence the user plays in software development.
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Chapter 14: Managing Projects
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Q1) Which of the following statements best describes the effect that project structure has on overall project risk?
A)Highly structured projects are more complex,and run a higher risk of programmers and users misunderstanding the ultimate goals.
B)Projects with relatively undefined goals are more likely to be subjected to users changing requirements and to run a higher risk of not satisfying project goals.
C)Highly structured projects tend to be larger,affecting more organizational units,and run both the risk of out-of-control costs and becoming too difficult to control.
D)Less structured projects are more able to be quickly developed,tested,and implemented using cutting-edge RAD and JAD development techniques,and pose less risk of running up unforeseen costs.
E)the less structured a project,the greater the freedom of users to define the system
Q2) List five types of information that should be included in an information systems plan.
Q3) A planned series of related activities for achieving a specific business goal is called a(n)________.
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) Software localization is important for global systems because
A)all users need to be trained in English to use global systems.
B)only some users need to know English,while others can use their local languages.
C)productivity of employees rises when systems use their local languages.
D)computer programs are almost always written in English.
E)most managers around the world use English as their business language.
Q2) Which of the following is not one of the principal problems of international networks?
A)network capacity
B)poor quality of international service
C)network standards
D)regulatory constraints
E)installation delays
Q3) What are the four specific types of business challenges to global business systems? Which one do you think will be easiest to solve? Why?
Q4) How do cultural,legal,political,and social expectations affect global business?
Q5) What steps do the authors recommend be taken to develop an international information systems architecture?
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