Management Information Systems Practice Exam
Course Introduction
Management Information Systems (MIS) focuses on the integration of technology, people, and processes to facilitate decision-making and improve organizational operations. This course explores the fundamental concepts of information systems, their role in business environments, and how they support management functions. Students will learn about the design, implementation, and management of information systems, as well as the ethical and strategic issues associated with their use. Through case studies and practical examples, the course emphasizes the critical role of MIS in achieving organizational goals, improving efficiency, and gaining a competitive advantage.
Recommended Textbook
Management Information Systems 3rd Edition by
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21 Chapters
1250 Verified Questions
1250 Flashcards
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R. Kelly Rainer
Page 2
Chapter 1: Introduction to Information Systems
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103 Verified Questions
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Sample Questions
Q1) What does a systems analyst do?
A)Manages an IS service
B)Writes computer code.
C)Interfaces between end users and programmers
D)Forecasts technology trends
E)Creates Web sites and pages
Answer: C
Q2) Which information system is the most closely associated with the Internet?
A)transaction processing systems
B)functional area information systems
C)electronic commerce systems
D)office automation systems
E)individual information systems
Answer: C
Q3) Software is a set of programs that enable the hardware to process data.
A)True
B)False
Answer: True
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Chapter 2: Organizational Strategy, Competitive Advantage, and Information Systems
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Sample Questions
Q1) The bargaining power of suppliers is low when their buyers have many choices.
A)True
B)False Answer: True
Q2) In mass production, a company produces a large quantity of identical items.
A)True
B)False
Answer: True
Q3) An entry barrier is a long-term competitive advantage.
A)True
B)False Answer: False
Q4) Developed countries usually provide greater fringe benefits than developing countries.
A)True
B)False Answer: True
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Chapter 3: Data and Knowledge Management
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Sample Questions
Q1) ________ occurs when applications cannot access data associated with other applications.
A)Data isolation
B)Data integrity
C)Data consistency
D)Data redundancy
E)Application/Data dependence
Answer: A
Q2) Refer to IT's About Business 3.3 - The MetLife Wall: MetLife uses the Wall to store employment resumes for later review.
A)True
B)False
Answer: True
Q3) _________ occurs when various copies of the data agree.
A)Data isolation
B)Data integrity
C)Data consistency
D)Data redundancy
E)Application/Data dependence
Answer: C
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Chapter 4: Telecommunications and Networking
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Sample Questions
Q1) BitTorrent uses a process called _____, which eliminates file-sharing bottlenecks by having everyone share little pieces of a file at the same time.
A)Leeching
B)Collaboration
C)Packet switching
D)Torrents
E)Swarming
Q2) Gal runs a music store. He has been going online to a new portal for music lovers. This portal is an example of which type of portal?
A)Industrywide
B)Personal
C)Affinity
D)Corporate
E)Commercial
Q3) Broadband refers to a network with transmission capacity of less than 4 megabits per minute.
A)True
B)False
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Chapter 5: Business Analytics
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Sample Questions
Q1) The type of decision that can be made by following a definite procedure is called a(n)______ decision.
A)structured
B)unstructured
C)undocumented
D)semistructured
E)procedural
Q2) Success in the _____ phase of the decision-making process results in resolving the original problem, and failure leads to a return to previous phases.
A)implementation
B)choice
C)design
D)intelligence
E)consideration
Q3) Which of the following is not a BI target that represents a level of change?
A)The development of one or a few related BI applications
B)Support for organizational transformation
C)The development of infrastructure to support enterprise-wide BI
D)All of the above represent a level of change.
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Page 7
Chapter 6: Ethics and Privacy
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Sample Questions
Q1) Shelli runs a small boutique in Tel Aviv. She accepts credit cards and writes the number on her copy of the receipt in case there is a problem later. This practice involves which ethical issue related to IT?
A)Privacy
B)Accuracy
C)Accountability
D)Property (such as intellectual property)
E)Accessibility to information
Q2) Shelli runs a small boutique in Tel Aviv. She has built up a very nice client base and regularly sends her clients a newsletter. A new bakery business down the block wants to buy Shelli's client list from her. If Shelli does sell the list, which ethical issue related to IT would be involved?
A)Privacy
B)Accuracy
C)Accountability
D)Property (such as intellectual property)
E)Accessibility to information
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Chapter 7: Information Security
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Sample Questions
Q1) A VPN is a network within the organization.
A)True
B)False
Q2) Zero-day attacks use deceptive e-mails to acquire sensitive personal information.
A)True
B)False
Q3) The area located between two firewalls within an organization is called the demilitarized zone.
A)True
B)False
Q4) In _____, the organization takes concrete actions against risks.
A)risk management
B)risk analysis
C)risk mitigation
D)risk acceptance
E)risk transference
Q5) A password refers to "something the user is."
A)True
B)False
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Chapter 8: Social Computing
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Sample Questions
Q1) Sean ran a very successful 5K race to support the local food bank. They had 210 runners and raised over $5,000. He wants to continue to raise awareness of the local food bank's activities. Which of the following would be the best use of his time?
A)Start blogging about how the food bank helps people living in the community.
B)Use the business page in Facebook that he built for the race and allow people to donate from that page.
C)Start putting pictures of the food bank on photo sharing sites and tag with "Food bank"
D)Build a Web page with all of the details of the food bank.
Q2) The comments of consumers in the blogosphere concerning a company's products are called ____________________.
A)Free advertising
B)Consumer-generated media.
C)Consumer-generated PR
D)Rumors
E)Reliable feedback
Q3) Recruiters only use social computing to find people who are unemployed.
A)True
B)False
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Chapter 9: E-Business and E-Commerce
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Sample Questions
Q1) _______ e-commerce is also known as e-tailing.
A)Business-to-business
B)Collaborative commerce
C)Intrabusiness
D)Business-to-consumer
E)Consumer-to-business
Q2) The degree of digitization relates to all of the following except:
A)the product or service sold
B)the process by which the product is produced
C)the delivery agent or intermediary
D)the size of e-commerce transactions
E)none of the above
Q3) Horizontal exchanges connect buyers and sellers across many industries.
A)True
B)False
Q4) Someone not associated with WalMart can legally use WalMart.com for their own website.
A)True
B)False
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Chapter 10: Wireless, Mobile Computing, and Mobile Commerce
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Sample Questions
Q1) Michaela runs a dog-walking business. She has three employees, and she prides herself in maintaining a high level of customer service. She gets about half of her business from last-minute requests. When she receives such a request, she needs to know where her employees are so that she can identify the nearest one who might be able to do the walk. Significantly, she needs this information before she can confirm the walk with the client. Which of the following technologies will help her obtain this information?
A)Radio transmission
B)Internet over Satellite
C)LEO constellation
D)GPS
E)Microwave
Q2) Frank and his wife, Paula, run a country store in a high-foot-traffic area in a resort town. Which of the following would not be a beneficial use of mobile technology for their store?
A)Telemetry
B)Location-based
C)Wireless payments
D)Mobile app loyalty program
E)All of these could be used beneficial.
Page 12
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Chapter 11: Information Systems Within the Organization
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Sample Questions
Q1) Data that have been processed by the organization's _____ are inputs into the organization's database.
A)office automation systems
B)functional area information systems
C)transaction processing systems
D)decision support systems
E)digital dashboards
Q2) Refer to Opening Case - The Lion King Roars Back: Disney has adopted a yield management system for ticket pricing for the Lion King stage show. Under a yield management system, all tickets for all shows are priced the same.
A)True
B)False
Q3) Organizational transactions are typically _____ volume, _____, and therefore _____ to computerize.
A)low, repetitive, difficult
B)high, repetitive, easy
C)high, different, difficult
D)low, different, easy
E)high, different, easy
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Page 13
Chapter 12: Customer Relationship Management
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Sample Questions
Q1) Today, customers are becoming increasingly powerful.
A)True
B)False
Q2) Operational CRM systems support the front-office business processes that directly interact with customers.
A)True
B)False
Q3) _____ are simple tools for answering repetitive customer questions.
A)Personalized Web pages
B)Customized products and services
C)Frequently asked questions
D)E-mail systems
E)Automated Section reference 1 systems
Q4) _____ systems provide interactive communication with the customer throughout the organization.
A)CRM
B)Collaborative CRM
C)Operational CRM
D)Analytical CRM
E)Transactional CRM
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Chapter 13: Supply Chain Management
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Sample Questions
Q1) Haya noticed that college students needed to dress up for presentations, but they never seemed to have any ties, or at least not very nice ones. She decided to set up a tie store on her campus and offer sports-themed ties as well as solid colored ties in her school colors. She can put an announcement on the school's monitors that would display in the dining halls and the student union. Haya is downstream in her supplier's supply chain.
A)True
B)False
Q2) Just-in-time inventory systems try to maximize inventories to protect against uncertainties along the supply chain.
A)True
B)False
Q3) There are typically four flows in the supply chain: materials, information, returns, and financial.
A)True
B)False
Q4) The most common solution to supply chain problems is building inventories.
A)True
B)False
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Chapter 14: Acquiring Information Systems and Applications
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Sample Questions
Q1) Anna works in the sales organization of a mid-size company. The company has decided to replace its existing sales support system. Anna is working with the analysts in IS to understand the human issues of proposed software applications. This is called ________________ feasibility.
A)technical
B)economic
C)organizational
D)behavioral
E)time
Q2) The buy option is particularly attractive if the software vendor allows the company to modify the package to meet its needs.
A)True
B)False
Q3) When systems are created rapidly, without a formal development methodology:
A)End users can take over the work of MIS analysts.
B)The organization quickly outgrows the new system.
C)Hardware, software, and quality standards are less important.
D)Testing and documentation may be inadequate.
E)The organization saves money.
Page 16
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Chapter 15: Plug It in 7 Protecting Your Information Assets
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Sample Questions
Q1) Which of the following is not one of the 5 basic phases of a successful BPI project?
A)define phase
B)measure phase
C)process modeling phase
D)control phase
E)analysis phase
Q2) Managing account collections is an example of a(n):
A)Accounting Business Process
B)Finance Business Process
C)Marketing Business Process
D)Production Business Process
E)Management Information Systems Business Process
Q3) Which of the following statements is false?
A)BPM begins with process modeling.
B)Process modeling is a graphical depiction of all the steps in a process.
C)BPM uses Web-enabled technologies for user interfaces.
D)Business activity monitoring is used to measure and manage business processes.
E)Business activity monitoring is a type of scheduled reporting.
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Chapter 16: Plug It in 1 Business Processes and Business
Process Management
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Sample Questions
Q1) A join operation can only be used to link 2 tables.
A)True
B)False
Q2) You would be an instance of your university's STUDENT class.
A)True
B)False
Q3) You would use a form in SQL searches.
A)True
B)False
Q4) Normalization is a process that helps eliminate redundancies in a relational database module.
A)True
B)False
Q5) Which of the following statements is not true?
A)SQL is the most popular query language used for interacting with a database.
B)SQL uses typical key words in a search.
C)Keying in SQL terms is more difficult than utilizing QBE in a search.
D)A user fills out a form to construct a description of the data desired in a SQL search.
E)All of the choices are true.
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Chapter 17: Plug It in 2 Hardware and Soft Ware
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Sample Questions
Q1) Jun is getting ready to open a store in her home town to sell unique lamp bases and shades. She is asks you about buying a thumb drive for backing up her data. Which of the following is true?
A)A 2-Gigabyte thumb drive will hold more than a single Terabyte thumb drive.
B)Buying a 10-Megabyte thumb drive will probably be enough.
C)A terabyte is a trillion bytes.
D)She needs storage on the thumb drive equal to her primary storage size.
Q2) Primary storage stores which of the following for very brief periods of time?
A)data to be processed by the CPU
B)instructions for the CPU as to how to process the data
C)operating system programs that manage various aspects of the computer's operations
D)all of the above
Q3) Jun has bought an accounting package for her business which is selling unique lamp bases and shades. Such software is
A)an operating system.
B)personal application software
C)application software
D)assembler software
E)a GUI
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Chapter 18: Plug It in 3 Fundamentals of Relational
Database Operations
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Sample Questions
Q1) The cloud service in which customers rent servers and operating systems over the Internet is called:
A)Infrastructure as a Service
B)Platform as a Service
C)Software as a Service
D)Desktop as a Service
Q2) Hyo runs an ice cream store with her family. Which of the following types of cloud computing would be best for the business?
A)Public cloud computing
B)Private cloud computing
C)Hybrid cloud computing
D)Vertical cloud computing
E)Horizontal cloud computing
Q3) Hyo runs an ice cream store with her family. Which of the following cloud computing services would make the most sense for the business?
A)Infrastructure-as-a-service model
B)Platform-as-a-service model
C)Software-as-a-service model
D)SOAP model
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Chapter 19: Plug It in 4 Cloud Computing
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Sample Questions
Q1) It is difficult to document the knowledge of artificial intelligence, but it is easy to document the knowledge of natural intelligence.
A)True
B)False
Q2) Fuzzy logic could be used to define which of the following terms:
A)Gender
B)Moderate income
C)Age
D)Address
E)Income
Q3) Expert systems:
A) solve problems that are too difficult for human experts
B) are based on procedural computer programming languages
C) work in specific domains
D) can apply to any business problem
E) share characteristics with mainframe computing
Q4) Fuzzy logic cannot be used in the financial field
A)True
B)False
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Chapter 20: Plug It in 5 Artificial Intelligence
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Sample Questions
Q1) Which of the following is not a tool used by developers in sequencing IS projects?
A)Program Evaluation and Review Technique (PERT)
B)Critical Path Method (CPM)
C)Time Management Development Tracking (TMDT)
D)Gantt charts
Q2) In this phase of project management the work is defined and the project management plan is performed to accomplish the project's requirements.
A)Project Monitoring and Control
B)Planning
C)Project initiation
D)Project execution
Q3) IS project management is a directed effort to plan, organize, and manage resources to bring about the successful achievement of specific IS goals.
A)True
B)False
Q4) Project scope creep refers to the uncontrolled changes in a project's scope.
A)True
B)False
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Chapter 21: Plug It in 6 Project Management
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Sample Questions
Q1) Personal firewalls perform all of the following functions except:
A)They should not respond to Internet requests to ports that are not used for common Internet use.
B)They should seek out the origin of malware in an attempt to block it in the future.
C)They should alert you to suspicious behavior.
D)They should block outbound connections that you do not initiate.
E)They should tell you when a program or connection is attempting to do something that you do not want.
Q2) It is possible for criminals to gain information about many people from social networking sites.
A)True
B)False
Q3) If your identity is stolen, what is the first thing you should do?
A)Change all of your credit cards.
B)Get a lawyer.
C)Open a file with all of your paperwork.
D)File a detailed police report.
E)Notify the three major credit-reporting agencies.
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