Management Information Systems
Exam Answer Key
Course Introduction
Management Information Systems (MIS) explores the role of information technology in supporting and shaping business operations and decision-making processes. This course covers the fundamental concepts of MIS, including data management, systems development, enterprise applications, and the strategic use of technology in organizations. Students will learn how information systems are designed, implemented, and managed to improve efficiency and provide competitive advantages. Emphasis is placed on understanding the interaction between technology, people, and business processes, as well as ethical and security considerations in managing digital information.
Recommended Textbook
Business Driven Information Systems 2nd Edition by Paige Baltzan
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16 Chapters
1932 Verified Questions
1932 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) Correlation can be positive or negative and can range from _____.
A) -1 to +1
B) -2 to +2
C) 0 to +100
D) -10 to 0
E) -100 to +100
Answer: A
Q2) Briefly explain the importance of group mechanisms that feature in the integrative model of organizational behavior.
Answer: Employees typically work in one or more work teams led by some formal (or sometimes informal) leader. Like the individual characteristics, these group mechanisms shape satisfaction, stress, motivation, trust, and learning. Team characteristics and diversity describe how teams are formed, staffed, and composed and how team members come to rely on one another as they do their work. Team processes and communication is how teams behave, including their coordination, conflict, and cohesion. Leader power and negotiation is all about how individuals attain authority over others, and leader styles and behaviors capture the specific actions that leaders take to influence others at work.
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3
Chapter 2: Job Performance
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) Behaviors that focus specifically on reducing the efficiency of work output are known as _____.
A) political deviance
B) property deviance
C) personal aggression
D) political aggression
E) production deviance
Answer: E
Q2) Creative task performance is the degree to which individuals develop ideas or physical outcomes that are both novel and useful.
A)True
B)False
Answer: True
Q3) Adaptive task performance involves employee responses to task demands that are novel, unusual, or, at the very least, unpredictable.
A)True
B)False
Answer: True
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Chapter 3: Organizational Commitment
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Edna says, "I'm staying at ABC Corporation because their retirement benefits are excellent." Edna is expressing normative commitment.
A)True
B)False
Answer: False
Q2) "Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. "Stars" are likely respond to negative events with _____ because they have the desire to improve the status quo and the credibility needed to inspire change.
A) loyalty
B) exit
C) neglect
D) voice
E) ignorance
Answer: D
Q3) The most serious form of physical withdrawal is absenteeism.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Job Satisfaction
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115 Verified Questions
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Sample Questions
Q1) Which type of emotion best explains a distressing condition that has changed for the better?
A) Pride
B) Hope
C) Relief
D) Compassion
E) Love
Q2) A challenging assignment given to a knowledgeable and skillful person would be likely to trigger an intense positive mood.
A)True
B)False
Q3) States of feeling that are intense, last for a few hours, and are clearly directed at (and caused by) someone or some circumstance are termed moods.
A)True
B)False
Q4) Define moods. Briefly summarize the different moods in which people sometimes find themselves.
Q5) How can and should a company use the data they have collected through the JDI?
Q6) Job satisfaction is strongly related to life satisfaction. Explain.
Page 6
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Chapter 5: Stress
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) In contrast to cognitive coping, behavioral coping refers to the thoughts that are involved in trying to deal with a stressful situation.
A)True
B)False
Q2) In general, relaxation techniques to reduce strain attempt to help people appraise and cope with stressors in a more rational manner.
A)True
B)False
Q3) Which of the following is a work challenge stressor?
A) Work complexity
B) A positive life event
C) Role overload
D) A negative life event
E) Role ambiguity
Q4) Role overload reflects the relatively minor day-to-day demands that get in the way of accomplishing the things that we really want to accomplish.
A)True
B)False
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Chapter 6: Motivation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) The anticipated value of the outcomes associated with performance is known as:
A) instrumentality.
B) valence.
C) equity.
D) expectancy.
E) self-efficacy.
Q2) "T" in the SMART goals stands for:
A) time-sensitive.
B) task-driven.
C) tenacious.
D) tempered.
E) team-oriented.
Q3) Self-determination captures the value of a work goal or purpose, relative to a person's own ideals and passions.
A)True
B)False
Q4) Competence brings with it a sense of pride and mastery that is itself intrinsically motivating.
A)True
B)False
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Abigail was abandoned as an infant and later went to school in a district with a great deal of gang activity where she seldom felt safe. Abigail is not likely to demonstrate ______ trust.
A) disposition-based
B) cognitive-based
C) affect-based
D) organizationally based
E) justice-based
Q2) _____ is defined as a dimension of justice that reflects the perceived fairness of decision-making processes.
A) Procedural justice
B) Interpersonal justice
C) Informational justice
D) Distributive justice
E) Utilitarian justice
Q3) The equity norm is typically judged to be the fairest choice in situations in which the goal is to maximize the productivity of individual employees.
A)True
B)False
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Page 9
Chapter 8: Learning and Decision Making
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) _____ schedules are designed to reinforce behaviors at random points in time.
A) Fixed ratio
B) Variable interval
C) Continuous
D) Variable ratio
E) Fixed interval
Q2) Communities of practice are groups of employees who work together and learn from one another by collaborating over an extended period of time.
A)True
B)False
Q3) ________ does not always result in positive outcomes for the organization because employees who witness other employees not being punished for leaving early, taking long lunch breaks, and taking supplies home may engage in the same counterproductive activities.
A) Behavioral modeling
B) Continuous reinforcement
C) Selective perception
D) Production processes
E) Goal orientation
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Page 10
Chapter 9: Personality and Cultural Values
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Neuroticism is associated with positive affectivity and extraversion is associated with negative affectivity.
A)True
B)False
Q2) George is described by his friends as curious and imaginative. He is probably high on the trait of ________.
A) openness to experience
B) neuroticism
C) extraversion
D) introversion
E) conscientiousness
Q3) The principle of _____ suggests that "strong situations" have clear behavioral expectations, incentives, or instructions that make differences between individuals less important, whereas "weak situations" lack those cues.
A) situation awareness
B) situational strength
C) situational prevention
D) situational ethics
E) situation specificity
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Page 11
Chapter 10: Ability
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Sample Questions
Q1) Spatial ability refers to the ability to develop clever and novel ways to solve problems.
A)True
B)False
Q2) Which of the following is a sensory ability?
A) Response time
B) Fine manipulative abilities
C) Response orientation
D) Control movement abilities
E) Depth perception
Q3) Malnutrition, exposure to toxins such as lead, and prenatal exposure to alcohol are some risk factors related to low cognitive abilities.
A)True
B)False
Q4) Self-awareness is a(n) _____ ability.
A) cognitive
B) emotional
C) physical
D) sensory
E) intuitive
Page 12
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Chapter 11: Teams: Characteristics and Diversity
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Individualistic role behaviors:
A) directly facilitate the accomplishment of team tasks.
B) focus on activities that benefit the team as a whole rather than the separate team members.
C) include the roles of harmonizer and the encourager.
D) foster negative feelings among team members and hinder a team's ability to perform effectively.
E) are particularly important in team contexts in which decisions are "high stakes" in nature.
Q2) A planning team composed of engineers, architects, designers, and builders, charged with designing a suburban town center is a(n) _____ team.
A) parallel
B) action
C) work
D) project
E) management
Q3) Differentiate between goal interdependence and outcome interdependence. Provide an example of each.
Q4) Explain the value in diversity problem-solving approach.
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Chapter 12: Teams: Processes and Communication
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135 Verified Questions
135 Flashcards
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Sample Questions
Q1) _____ processes are primarily important before and between periods of taskwork, whereas _____ processes are primarily important as the task work is being accomplished.
A) Mission analysis; scout activity
B) Transition; action
C) Scout activity; interpersonal
D) Action; transition
E) Interpersonal; transition
Q2) Organizations no longer use brainstorming because of the problems associated with it.
A)True
B)False
Q3) _____ involves keeping track of things that the team needs to accomplish its work.
A) Goal specification
B) Systems monitoring
C) Coordination
D) Helping behavior
E) Strategy formulation
Q4) How are task work processes different from teamwork processes?
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Chapter 13: Leadership: Power and Negotiation
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Leaders who control resources to which no one else has access can use their power to gain greater influence. This is associated with which of the following contingency factors?
A) Centrality
B) Discretion
C) Substitutability
D) Ingratiation
E) Visibility
Q2) The tendency to observe others and accurately interpret their behavior is called
A) social astuteness
B) networking ability
C) interpersonal influence
D) apparent sincerity
E) visibility
Q3) Name the four contingencies of power, and explain how they affect a leader's ability to influence others.
Q4) Describe the various stages in the negotiation process.
Q5) What is political skill? Explain the different aspects of political skill.
Q6) Differentiate between inspirational appeal and personal appeal.
Page 15
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Chapter 14: Leadership: Styles and Behaviors
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120 Verified Questions
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Sample Questions
Q1) The optimal combination of leader behavior in the R3 stage of the life cycle theory of leadership is _____.
A) delegating
B) telling
C) selling
D) participating
E) negotiating
Q2) The _____ process is marked by a free-flowing exchange in which the leader offers more opportunities and resources and the employee contributes more activities and effort.
A) role taking
B) role selling
C) participating
D) role making
E) role allocating
Q3) Transformational leaders heighten followers' awareness of the importance of certain outcomes while increasing their confidence that those outcomes can be achieved.
A)True
B)False
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Page 16
Chapter 15: Organizational Structure
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Sample Questions
Q1) Differentiate between mechanistic and organic structures.
Q2) Matrix structures try to take advantage of two types of structure at the same time.
A)True
B)False
Q3) Which of the following typifies the structure that organic organizations rely on?
A) High levels of formalization
B) A rigid and hierarchical chain of command
C) High degree of work specialization
D) Weak chains of command
E) Centralization of decision making
Q4) Current research suggests that:
A) the narrower the span of control, the more productive employees become.
B) a moderate span of control is best for an organization's productivity.
C) spans of control in organizations have decreased significantly in recent years.
D) a wide span of control requires organizations to hire many managers.
E) a wide span of control is especially important if the manager has substantially more skill or expertise than the subordinates.
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Chapter 16: Organizational Culture
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127 Verified Questions
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Sample Questions
Q1) _____ is the degree to which an individual's personality and values match the culture of an organization.
A) ASA framework
B) Person-organization fit
C) Socialization
D) Mentoring
E) Organizational commitment
Q2) Which of the following tactics is designed to encourage adaptation to the organization's culture?
A) Use no examples of what an employee is supposed to be like.
B) Constantly remind newcomers that they are now part of a group and that this new group helps define who they are.
C) Allow newcomers to interact with current employees while they are being oriented.
D) Allow organizational membership regardless of whether or not any specific requirements have been met.
E) Orient new employees by themselves.
Q3) Discuss the pros and cons of a strong culture.
Q4) Discuss the qualities of a perfectly socialized employee.
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