Management Information Systems
Chapter Exam Questions
Course Introduction
Management Information Systems (MIS) explores the integration of information technology with business processes to support organizational objectives and decision-making. The course covers the fundamentals of information systems, including hardware, software, databases, and networking, while highlighting how these technologies can improve business efficiency, facilitate strategic planning, and drive competitive advantage. Students examine topics such as systems development, e-commerce, data management, cybersecurity, and ethical considerations in IT. Through case studies and practical projects, learners gain insights into analyzing business problems and designing effective technology-based solutions within diverse organizational settings.
Recommended Textbook Systems Analysis and Design 11th Edition by
Scott Tilley
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Page 2
Chapter 1: Introduction to Systems Analysis and Design
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Q1) Structured analysis is called a(n) _____ technique because it focuses on processes that transform data into useful information.
A)iterative
B)process-centered
C)inferred
D)model-specific
Answer: B
Q2) A mission-critical system is one that is unimportant to a company's operations.
A)True
B)False
Answer: False
Q3) A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a product order, or updating a customer account.
A)business matrix model (BMM)
B)business process model (BPM)
C)business indexing model (BIM)
D)business strategic model (BSM)
Answer: B
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3
Chapter 2: Analyzing the Business Case
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Q1) _____ are internal factors that shape corporate IT choices.
A)Technology
B)User requests
C)Strategic plan
D)Company finances
Answer: B, C, D
Q2) When using a _____ to investigate the causes of a problem, an analyst first states the problem and then draws a main bone with sub-bones that represent possible causes of the problem.
A)causebone diagram
B)fishbone diagram
C)jawbone diagram
D)crossbone diagram
Answer: B
Q3) As users rely more heavily on information systems to perform their jobs, they are likely to request even more IT services and support.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Managing Systems Projects
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Q1) A _____ includes a review of a project's scope, stakeholders, budget, schedule, and any other internal or external factors that might affect the project.
A)change management plan
B)configuration management plan
C)debt management plan
D)risk management plan
Answer: D
Q2) Developed by the U.S. Navy to manage very complex projects
A)Project management
B)Project coordinator
C)Project leader
D)Milestone
E)Constraint
F)Weight
G)Program Evaluation Review Technique (PERT)
H)dependent
I)Concurrent tasks
J)Predecessortasks
Answer: G
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Page 5
Chapter 4: Requirements Modeling
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Sample Questions
Q1) The primary advantage of rapid application development (RAD) is that _____.
A)systems can be developed more quickly with significant cost savings
B)a company's strategic business needs are emphasized and the mechanics of the system are not stressed
C)the decelerated time cycle allows more time to develop quality, consistency, and design standards
D)systems are developed more slowly with fewer bugs
Q2) Using _____, an analyst can show business functions and break them down into lower-level functions and processes.
A)Unified Modeling Language (UML)
B)total cost of ownership (TCO)
C)functional decomposition diagrams (FDD)
D)Rapid Economic Justification (REJ)
Q3) The _____ is a widely used method of visualizing and documenting software systems design.
A)Unified Modeling Language (UML)
B)total cost of ownership (TCO)
C)functional decomposition diagram (FDD)
D)Rapid Economic Justification (REJ)
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Page 6
Chapter 5: Data and Process Modeling
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Q1) Which of the following is a benefit if they use the four-model approach?
A)It will take less time to build a logical and physical model of the current system.
B)It will not incur additional costs to develop logical and physical model of the current system.
C)It will provide a clear picture of current system functions before any modifications or improvements are made.
D)It will provide time to create the current system models even for projects with tight schedules.
Q2) When a data flow diagram (DFD) is exploded, the higher-level diagram is called the child diagram, and the lower-level diagram is referred to as the parent diagram.
A)True
B)False
Q3) When a context diagram is expanded into data flow diagram (DFD) diagram 0, all the connections that flow into and out of process 0 must be retained.
A)True
B)False
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Chapter 6: Object Modeling
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Q1) The concept that a message gives different meanings to different objects is called
A)encapsulation
B)dynamic addressing
C)polymorphism
D)linear addressing
Q2) It is used as a guide to continue to develop additional diagrams and documentation.
A)Class diagram
B)Business process models (BPM)
C)Lifeline
D)Object relationship diagram
E)State transition diagram
F)Activity diagram
G)CASE tools
H)Black box
I)Unified Modeling Language (UML)
J)System boundary
Q3) Explain a class diagram. Also, explain how a class diagram is like a data flow diagram (DFD).
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Chapter 7: Development Strategies
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Q1) Empowerment makes an IT department less productive because it must spend more time responding to the daily concerns of users and less time on high-impact systems development projects that support strategic business goals.
A)True
B)False
Q2) A(n) _____ is a technique that uses a common yardstick to measure and compare vendor ratings.
A)fixed fee model
B)usage model
C)evaluation model
D)subscription model
Q3) A firm that offers outsourcing solutions is called a _____.
A)subscription provider
B)software provider
C)service provider
D)resource provider
Q4) This is another name for internet business services (IBS).
A)Cloud computing
B)Internet Business Services (IBS)
C)Managed hosting
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Chapter 8: User Interface Design
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Q1) In _____, systems analysts use a prototype to verify user requirements, after which the prototype is discarded and implementation continues.
A)system prototyping
B)command prototyping
C)design prototyping
D)layout prototyping
Q2) They are generally paper-based but can be provided online.
A)Report header
B)Input volume
C)Modular design
D)Prototype
E)Report footer
F)Source document
G)Dialog box
H)Switchboard
I)Exception
J)Existence
Q3) User-selected help always offers assistance for a task in progress.
A)True
B)False
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Chapter 9: Data Design
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Q1) The three normal forms constitute a progression in which the second normal form represents the best design.
A)True
B)False
Q2) _____ enables Java applications to exchange data with any database that uses SQL statements and is compliant with its standard.
A)Java runtime environment (JRE)
B)Java eclipse framework connectivity (JEFC)
C)Java virtual machine (JVM)
D)Java database connectivity (JDBC)
Q3) To resolve potential database connectivity and access problems, companies use ODBC-compliant software that enables communication among various systems and DBMSs.
A)True
B)False
Q4) A repeating group is a set of one or more fields that can occur only once in a single record, with each occurrence having the same value.
A)True
B)False
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Chapter 10: System Architecture
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Q1) Security is especially important when data or processing is performed at a centralized facility, rather than at remote locations.
A)True
B)False
Q2) Compared to mainframe architecture, these increase concerns about data security and integrity because many individual clients require access to perform processing.
A)Wi-MAX
B)Distributed systems
C)Scalability
D)802.11g
E)Router
F)Infrastructure mode
G)Roaming
H)Gateway
Q3) _____ describes the actual network cabling and connections.
A)Logical topology
B)Bus topology
C)Star topology
D)Physical topology
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Page 12
Chapter 11: Managing Systems Implementation
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Q1) Tina also recommends that Lisa test groups of programs that depend on each other to confirm that they work together correctly. What is one of the names of this type of testing?
A)Integration testing
B)System testing
C)Unit testing
D)Stub testing
Q2) A(n) _____ refers to a web-based broadcast that allows a user to download multimedia files to a PC or portable device.
A)webinar
B)tutorial
C)podcast
D)data frame
Q3) If modules are loosely coupled, one module is linked to internal logic contained in another module.
A)True
B)False
Q4) Provide a step-by-step description of how to create a structure chart.
Q5) List the objectives of system testing.
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Chapter 12: Managing Systems Support and Security
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Q1) An asymmetric kind of encryption
A)Private key encryption
B)Public key encryption
C)Network interface
D)Asset
E)Mitigation
F)Transference
G)Attack
H)Security
I)Keystroke logger
J)Software reengineering
Q2) In maintenance management, _____ involves studying the parts of a system to understand the overall system.
A)synthesis
B)adoption
C)fusion
D)elucidation
Q3) List at least eight different tasks a service desk staff member might have to perform during a typical day.
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Page 14
Chapter 13: Toolkit A: The Systems Analysts Toolkit
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Q1) A presentation should be planned in three stages: the introduction, the information, and the summary.
A)True
B)False
Q2) All writers must consider _________, which analyzes the ease of comprehension by measuring specific characteristics of syllables, words, and sentences.
Q3) Which of the following is a suggestion for speakers to keep in mind if they are nervous when facing an audience?
A)Neglect the environment.
B)Turn the nervousness to an advantage.
C)Use filler words and phrases.
D)Do not practice before the presentation.
Q4) Which of the following is a guideline for preparing an effective slide presentation?
A)Use numbers rather than bullets, unless showing a specific sequence.
B)Display at least three topics per slide.
C)Use appropriate point sizes for titles and body text.
D)Read the slides to the audience during the presentation.
Q5) _________ combines the words Internet and etiquette.
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Chapter 14: Toolkit B: Case Tools
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Q1) A code generator allows users to modify a report easily at any stage of the design process.
A)True B)False
Q2) According to the Florida Institute of Technology, _________ is an integrated, information-driven approach - one that comprises people, processes and practices, and technology - to all aspects of a product's life and its environment.
Q3) A trend that involves powerful programming languages called fourth-generation languages (4GLs) are part of the _________.
Q4) With a report generator, users can control how a screen will display captions, data fields, data, and other visual attributes.
A)True B)False
Q5) Method-specific computer-aided systems engineering (CASE) tools such as Visible Analyst can be used in any development environment.
A)True B)False
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Chapter 15: Toolkit C: Financial Analysis Tools
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Q1) _____ is performed to determine the economic feasibility of an information system project and to compare alternative solutions.
A)SWOT-check analysis
B)Economical detriment analysis
C)Contrast analysis
D)Cost-benefit analysis
Q2) Which of the following is an example of operational costs?
A)Project team members' salaries
B)Software purchases
C)Initial user training costs
D)System maintenance evaluations
Q3) Variable costs are costs that vary depending on the level of activity.
A)True
B)False
Q4) Direct costs usually are more difficult to identify and predict than indirect costs.
A)True
B)False
Q5) The time taken by payback analysis to recover an information system's costs is called the _________.
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Chapter 16: Toolkit D: Internet Resource Tools
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Q1) The IT needs of the federal government are miniscule.
A)True
B)False
Q2) A podcast is an audio blog.
A)True
B)False
Q3) _________ allows online users to exchange messages immediately, even while they are working in another program or application.
Q4) The _________ is a worldwide network that integrates many thousands of other networks, which in turn link millions of government, business, educational, and personal users around the globe.
Q5) Before posting articles to a newsgroup or forum, users should read the _________ associated with each newsgroup, which are a common method of providing guidance on questions that users are likely to ask.
Q6) A phrase is less specific than an AND operator because it does not specify an exact placement of terms.
A)True
B)False
Q7) A(n) _________ uses circular symbols to illustrate Boolean logic.
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