Management
Final Exam
Course Introduction
This course offers a comprehensive overview of fundamental management principles and practices, focusing on the core functions of planning, organizing, leading, and controlling within various types of organizations. Students will explore key concepts such as decision-making, organizational behavior, leadership, motivation, and effective communication. By examining real-world case studies and engaging in practical exercises, students will develop the critical thinking and problem-solving skills necessary to manage teams, resolve conflicts, and drive organizational success in a dynamic business environment.
Recommended Textbook
Managing Human Resources 11th Edition by Susan E. Jackson
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14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175
Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) Which of the following would be an example of how Southwest Airlines has created an inimitable corporate culture:
A) Hiring the best people available
B) Having employees who understand the firm's strategy
C) Offering a profit-sharing program
D) Setting goals and performance targets for the firm as a whole
E) All of the above
Answer: E
Q2) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
Q3) Stakeholders are:
A) individuals or groups that have interests, rights, or ownership in an organization and its activities
B) can benefit from a company's successes such as a profitable year
C) harmed by a business's product failures
D) interdependent with an organization
E) are accurately described by all of the above
Answer: E
Q4) List the members of the human resources (HR) triad.
Answer: Line managers, human resource personnel, and employees
Page 3
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Chapter 2: Understanding the External and Organizational Environments
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) What was central to implementing YRC's customer-focused strategy?
A) a merger with another firm
B) sophisticated technologies
C) the decision to globalize
D) a change in the economy
E) none of the above
Answer: B
Q2) Geert Hofstede's research shows that different societies encourage and reward different behaviors. According to the Dimensions for Comparing National Cultures (Exhibit 2.7) which of the following countries most values a performance orientation (performance improvements and excellence, acceptance of feedback)?
A) Russia
B) Argentina
C) Singapore
D) Denmark
E) Kuwait
Answer: C
Q3) List the three members of the HR triad.
Answer: Line managers, HR professionals, and all other employees
Page 4
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Chapter 3: Ensuring Fair Treatment and Legal Compliance
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) ___________________ is the employment principle that U.S. employers have the right to terminate their employees whenever they want to and for whatever reason they choose.
Answer: Employment-at-will rule
Q2) Which of the following statements about the Data Protection Directive are TRUE:
A) was the first major U.S. statute to address the issue of privacy directly
B) applies only to employees in the private sector
C) provides for civil penalties but not criminal penalties
D) is an administrative regulation developed and enforced by the EEOC
E) None of the above statements are true
Answer: E
Q3) Which of the following statements about grievance procedures is true?
A) Grievance procedures become widely used in the 1990s.
B) Organizations typically try to thwart employee use of grievance procedures.
C) More than half of America's largest corporations have some type of grievance system
D) Only unionized companies have a grievance procedure.
E) Grievance procedures typically raise the legal costs associated with resolving employee-employer disputes.
Answer: C
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Page 5
Chapter 4: HR Planning for Alignment and Change
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64 Verified Questions
64 Flashcards
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Sample Questions
Q1) The CEO of Black Gold Oil Exploration, Inc., has committed to opening a branch office in Argentina. Staffing the new branch will require experienced geologists, petroleum engineers and administrators from the U.S. operations who are willing to relocate to Argentina for two years, who speak Spanish and who are willing to move in three months. The vice president of HR is shocked by this staffing request, as this is the first he has learned of the Argentine endeavor, and this will be the company's first non-U.S. operation. According to your textbook, this organization has failed to
A) align business planning and HR planning
B) plan strategically
C) properly implement incremental change
D) implement continuous anticipatory change
E) engage in long-term linear planning
Q2) What are the two commonly used types of forecasting techniques?
Q3) The strategic plan for an organizational change:
A) is a blueprint for action
B) should include a timetable for implementation and evaluation of the change
C) should be monitored using measurement criteria
D) should consider all the possible alternative ways to proceed with the change
E) is accurately described by all of the above
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Chapter 5: Using Job Analysis and Competency Modeling
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) What is the name of the technique designed to measure the importance of 12 personality characteristics for job performance?
Q2) Following the collapse of Enron, its beleaguered auditor, the major accounting firm Arthur Andersen (AA), had to sell off parts of its practice to former competitors. The HR professionals at the acquiring firms would use job analysis to achieve all but which of the following goals?
A) compare job content of AA jobs with the content of their firm's jobs
B) identifying which jobs with identical content should be compensated differently
C) identify the competencies needed to perform the jobs
D) identifying redundant jobs that could be eliminated
E) all of the above are functions of job analysis in a merger and acquisition context.
Q3) What is the major disadvantage associated with customized task inventories?
Q4) Imagine that you have been offered a position working at a national furniture manufacturer and a job at a very small company that handcrafts one-of-a-kind tables and chairs. Do you expect the terms "position" and "job" to be synonymous in this case?
Q5) What is the function of the Occupational Information Network (O*NET)?
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Chapter 6: Recruiting and Retaining Qualified Employees
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) Which of the following is not a cost of high turnover?
A) lost knowledge
B) excessive hours for remaining employees
C) more errors
D) increased litigation
E) opportunities missed
Q2) A(n) _____ is a database that contains information about the pool of current employees.
A) organizational job analyses
B) management information system (MIS)
C) employee information system
D) talent inventory
E) competency ledger
Q3) _________________________ are people hired with no implicit or explicit contract for long-term employment, including "free agents," independent contractors, and temporary workers.
Q4) An availability analysis in a written affirmative action plan measures how many minorities and women are available to work in the relevant labor market of an organization. What is a relevant labor market?
Q5) What is a federal contractor?
8
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) Which of the following select techniques has the lowest validity generalization estimate:
A) Biodata
B) Job tryout
C) Structured interview
D) Unstructured interview
E) Work sample
Q2) What are the most common types of written tests used to measure?
Q3) In a(n) _____, assessment center participants may be asked to give a five-minute talk on why their company should expand its market to a particular Eastern Europe country. They must defend their selection to the rest of the members of a group. Participants are rated on their selling abilities, self-confidence, aggressiveness, and oral communication skills.
A) in-basket exercise
B) leaderless group discussion
C) unstructured business simulation
D) knowledge application test
E) leadership development exercise
Q4) What two methods are most commonly used for assessing a job candidate's personal history?
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Chapter 8: Training and Developing a Competitive Workforce
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) An off-site training program would be most likely used when:
A) teaching police recruits how to make a felony arrest
B) training an employee to use a floor polisher
C) teaching a new telemarketer how to close the sale
D) training a newly hired Kmart stock clerk
E) teaching an office manager how to enter data in a new computerized database management system
Q2) Following M&As, training that focuses on helping employees understand the ____________ is probably the most common.
A) new social order
B) risks of outsourcing
C) new culture
D) personnel doctrine
E) homogenized structure
Q3) As an organization begins to embrace a philosophy of continuous learning and improvement, more active participation in the design and delivery of the organization's training system by all stakeholders is seen as both undesirable and unnecessary.
A)True
B)False
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Chapter 9: Conducting Performance Management
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) In the feature Managing with Metrics: Setpoint's Public Performance, the culture of the company's performance-driven culture is reflected in all of the following EXCEPT:
A) its incorporation of performance measurement and feedback as central elements of its HRM system
B) its focus on monitoring and improving performance
C) the philosophies of the company's CEO and/or founder
D) its rewarding only the highest performing individuals
E) all of the above are correct
Q2) When asked by her instructor to rate her fellow group members according to their performance in a class project, Kirsten gave them all a grade of 75 even though it was obvious that some had worked harder on the product than others. Kirsten was guilty of which of the following rating errors?
A) horn and halo
B) recency
C) central tendency
D) primacy
E) leniency
Q3) List the two most common types of norm-referenced performance appraisals.
Q4) List the three types of performance criteria.
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) The most widely used method of job evaluation is:
A) benchmarking
B) performance appraisals
C) the point factor rating method
D) ranking
E) factor analysis
Q2) Under the Fair Labor Standards Act, which of the following is most likely a nonexempt worker?
A) a full-time retail clerk in a liquor store
B) a manager who supervises fifteen employees
C) a petroleum engineer working as an independent contractor
D) a tenured college professor
E) all of the above
Q3) Comment on the following statement: "Job evaluation and job analysis are actually synonyms?"
Q4) Employers can maximize satisfaction with pay by involving employees in pay system design.
A)True
B)False
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Q5) How can an employer be sure that its employees are being paid at market level?
Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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84 Verified Questions
84 Flashcards
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Sample Questions
Q1) _____ are among the oldest and most popular forms of incentive pay.
A) Earnings at risk
B) Profit sharing
C) Individual incentives
D) Team stock options
E) Gain sharing
Q2) What are two disadvantages of merit pay?
Q3) What are the advantages and disadvantages of delaying payout of performance-based pay, rather than paying the reward immediately?
Q4) Since performance can be measured at the individual, work team, department, plant, strategic business unit, or organizational level, how does a company specify the level of aggregation for reward distribution?
Q5) What are the three levels of aggregation for performance-based pay?
Q6) In what four domains do proponents of balanced scorecards argue that organizations should monitor their performance?
Q7) List four types of performance-based pay.
Page 13
Q8) How is the base pay set when merit pay plans are used?
Q9) What three factors have reduced the use of stock options as incentives?
Q10) Differentiate between merit pay and incentive pay.
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Page 14
Chapter 12: Providing Benefits and Services
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75 Verified Questions
75 Flashcards
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Sample Questions
Q1) In the chapter opening vignette "Managing Human Resources at Ultimate Software," how does the company view its employees? What were the benefits to the company from its decision to stand by its employees during the recession?
Q2) ________ ensure that all policies and practices are consistent with legal requirements.
A) Line managers
B) HR professionals
C) Employees
D) all of the above
E) none of the above
Q3) Employee benefits are implemented in response to all but one of the following:
A) employee needs
B) employer need to improve worker productivity
C) employer need to reduce total labor costs
D) employer desire to be socially responsible
E) employer need to recruit talented employees
Q4) During what historical period did benefits and services to employees become more widespread, and why?
Q5) Why do employers provide benefits and services to their employees?
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Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) Whereas Occupational Safety and Health Administration (OSHA) was established to provide protection against accidents and diseases for workers on the job, whereas the Occupational Safety and Health Review Commission (OSHRC) was established to provide financial aid for those unable to work because of accidents or diseases.
A)True
B)False
Q2) Work pacing may be controlled by:
A) production department policy
B) either machines or people
C) the way the job is designed
D) the type of industry
E) the type of product being produced
Q3) Which of the following is NOT a reason why shift work has become more prevalent in the workplace during the past two decades?
A) the demand for 24-hour consumer services
B) just-in-time delivery practices in manufacturing
C) the globalization of business
D) the desire by workers to maintain "real" wages
E) the desire of workers to earn higher pay
Page 16
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Chapter 14: Understanding Unionization and Collective Bargaining
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) What was a negative characteristic of early unions?
Q2) Which of the following types of bargaining used in contract negotiation results in a win-lose situation?
A) intraorganizational
B) distributive
C) integrative
D) continuous
E) concessionary
Q3) Collective bargaining is a complex process in which union members and management negotiators maneuver to win the most advantageous contract. How difficult the issues are to be settled depends on:
A) the quality of the union-management relationship
B) whether the organization is centralized
C) the degree of formalization within the organization
D) the organizational mission
E) all of the above
Q4) Name two positive results of recent union mergers.
Q5) The Labor-Management Relations Act has established three categories of issues for negotiation. List them.
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