Management and Organizational Theory
Exam Solutions
Course Introduction
Management and Organizational Theory explores the foundational principles and contemporary issues within the management of organizations. This course examines classic and modern management theories, the structure and behavior of organizations, and the dynamic interplay between individuals, groups, and systems. Students will analyze decision-making processes, leadership styles, organizational culture, motivation, communication, and change management. Through case studies and real-world applications, the course equips learners with analytical tools and frameworks to understand and evaluate organizational effectiveness, adapt to evolving environments, and lead teams efficiently in various organizational settings.
Recommended Textbook
Management 9th Edition by Richard L. Daft
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20 Chapters
3425 Verified Questions
3425 Flashcards
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) A manager's ____ skill is demonstrated in the way a manager relates to other people.
A) conceptual
B) human
C) technical
D) leading
E) controlling Answer: B
Q2) The nature of management is to cope with ____ and far-reaching challenges.
A) simple
B) planned
C) diverse
D) organized
E) controlled Answer: C
Q3) Managerial activity is often characterized by routine, continuity, and lengthy time-frame.
A)True
B)False Answer: False
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Chapter 2: The Evolution of Management Thinking
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) ____ is not a component of systems theory.
A) Inputs
B) Autonomy
C) Feedback
D) Environment
E) Outputs
Answer: B
Q2) The findings provided by the Hawthorne Studies provided the impetus for the ____, despite flawed methodology or inaccurate conclusions.
A) classical perspective
B) humanistic perspective
C) scientific management
D) bureaucratic organizations
E) contingency perspective
Answer: B
Q3) Organizational development is one specific set of management techniques based in the ____________________ approach.
Answer: behavioral sciences
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Page 4
Chapter 3: The Environment and Corporate Culture
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189 Verified Questions
189 Flashcards
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Sample Questions
Q1) Current employees, management, and especially corporate culture are part of an organization's internal environment.
A)True
B)False
Answer: True
Q2) Roles assumed by people that link the organization with the external environment are called ____________________ roles.
Answer: boundary-spanning
Q3) The economic dimension of the general environment represents the demographic characteristics.
A)True
B)False
Answer: False
Q4) A(n) ____________________ is a narrative based on true events that is repeated frequently and shared among organizational employees.
Answer: story
Q5) List the five dimensions of the general environment.
Answer: Technological, sociocultural, economic, legal/political, and international.
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Chapter 4: Managing in a Global Environment
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212 Verified Questions
212 Flashcards
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Sample Questions
Q1) A country that places emphasis on fairness and values kindness would be described by the Globe Project as high in ____.
A) assertiveness
B) uncertainty avoidance
C) gender differentiation
D) humane orientation
E) societal collectivism
Q2) According to the GLOBE Project, gender differentiation refers to the extent to which a society maximizes gender role differences.
A)True
B)False
Q3) ABC Manufacturing is in the domestic stage. It has its market potential open to the countries that border its home country.
A)True
B)False
Q4) The ____________________ is the single European currency that has replaced 12 national currencies.
Q5) Describe GATT and the World Trade Organization.
Q6) List the four stages of globalization.
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Chapter 5: Managing Ethics and Social Responsibility
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176 Verified Questions
176 Flashcards
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Sample Questions
Q1) Many stakeholders are requiring organizations to report the triple bottom line, which refers to ____, ____, and ____.
A) economic, social, environmental
B) economic, environmental, ethical
C) environmental, social, ethical
D) social, economic, ethical
E) ethical, environmental, legitimate
Q2) Define ethics and explain how the domain of ethics relates to law and free choice.
Q3) In the individualism approach, the right of free speech must be considered.
A)True
B)False
Q4) A(n) ____________________ arises in a situation when each alternative choice or behavior is undesirable because of potentially harmful ethical consequences.
Q5) Free choice lies between the domains of codified law and ethics. A)True B)False
Q6) ____________________ justice requires that rules should be clearly stated and consistently and impartially enforced.
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Chapter 6: Managerial Planning and Goal Setting
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) ____________________ plans are used to provide guidance for work-related tasks that are performed repeatedly within the organization.
Q2) The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.
A)True
B)False
Q3) Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.
A)True
B)False
Q4) In centralized planning, managers work with planning experts to develop their own goals and plans.
A)True
B)False
Q5) Metacognitive awareness means to step back and see the big picture required for effective planning, monitoring, and evaluating an organization.
A)True
B)False
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Chapter 7: Strategy Formulation and Implementation
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) According to MANAGER'S SHOPTALK in Chapter 7, all of the following are clues for creating an environment and process conducive to effective strategy implementation EXCEPT:
A) Assume commitment to the strategy
B) Devise a clear implementation plan
C) Pay attention to culture
D) Take advantage of employees' knowledge and skills
E) Communicate, communicate, communicate
Q2) Which of the following refers to the acquisition of businesses that are related to current product lines or that takes the corporation into new areas?
A) retrenchment.
B) diversification.
C) liquidation.
D) cash cow.
E) internal growth.
Q3) ____________________ is the set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals.
Q4) List Porter's competitive forces.
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Chapter 8: Managerial Decision Making
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Nordstrom Department store's "No questions asked - Return's Policy" is an example of a(n)
A) programmed decision.
B) nonprogrammed decision.
C) novel decision.
D) poor management.
E) unstructured decision.
Q2) A risk taker
A) takes many chances.
B) will always try to increase his/her return by choosing a riskier alternative.
C) will select an alternative with a low probability of success if the expected payout is higher.
D) all of these.
E) will always try to increase his/her return by choosing a riskier alternative and will select an alternative with a low probability of success if the expected payout is higher.
Q3) ____________________ decisions involve situations that have occurred often enough to enable decision rules to be developed and applied in the future.
Q4) Briefly describe the four major personal decision styles.
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Chapter 9: Designing Adaptive Organizations
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216 Verified Questions
216 Flashcards
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Sample Questions
Q1) The framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated is called ____________________.
Q2) The team approach to departmentalization is a response to
A) lack of participative teams.
B) centralized decision-making.
C) the competitive global environment.
D) All of these.
E) Both lack of participative teams and centralized decision-making.
Q3) Which of the following refers to the number of employees reporting to a supervisor?
A) The line of authority
B) The span of management
C) The chain of command
D) The management chain
E) Delegation
Q4) A cross-functional team normally has two or more groups of employees who are in continuing conflict because of a difference in goals and values.
A)True
B)False
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11
Chapter 10: Managing Change and Innovation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) There are many organizational development activities, which are effective in solving many different problems. ____ enhances the cohesiveness and success of organizational groups.
A) Team building
B) Survey feedback
C) Intergroup activities
D) Process-Consultation activities
E) Symbolic management
Q2) The disparity between existing and desired performance levels is the performance gap.
A)True
B)False
Q3) ____ is NOT a type of current problem that organizational development can help address.
A) Mergers
B) Acquisitions
C) Diversification
D) Organizational decline
E) Conflict management
Q4) Describe the three innovative strategies for new products and technologies.
Page 12
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Chapter 11: Managing Human Resources
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) ____ is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization.
A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will
Q2) ____ is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees.
A) Selecting the candidate
B) Choosing recruiting procedures
C) Applying the matching model
D) Human resource planning
E) Initiating change
Q3) In the ____________________ process, employers attempt to determine the skills, abilities, and other attributes a person needs to perform a particular job.
Q4) ____________________ is the forecasting of human resource needs.
Q5) What are the three primary goals of human resource management (HRM)?
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Chapter 12: Managing Diversity
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Hispanics, African Americans, and Asian Americans together represent $2.3 trillion in annual purchasing power.
A)True
B)False
Q2) ____ is(are) categories of sexual harassment.
A) Inappropriate/offensive
B) Coercion with threat of punishment
C) Solicitation with promise of reward
D) Generalized
E) All of these
Q3) Groups that are based on social identity, such as gender or race, and organized by employees to focus on concerns of employees from that group are called
Q4) Which of the following group of women is expected to grow the most in employment from 2006 to 2016?
A) Hispanic
B) African American
C) White
D) Asian
E) Native American
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Chapter 13: Dynamics of Behavior in Organizations
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Person-job fit is the extent to which a person's ability and personality matches the requirements of a job.
A)True
B)False
Q2) Which of the following is defined as the tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain?
A) Authoritarianism
B) External locus of control
C) Introversion characteristic
D) Machiavellianism
E) Organizational citizenship
Q3) A condition in which two attitudes or a behavior and an attitude conflict is called
Q4) ____________________ is an interdisciplinary field dedicated to the study of human attitudes, behavior, and performance in organizations.
Q5) The ____________________ refers to the extent to which a person's ability and personality match the requirement of a job.
Q6) A positive attitude toward one's job is called ____________________.
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Chapter 14: Leadership
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159 Verified Questions
159 Flashcards
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Sample Questions
Q1) Power resulting from a leader's special knowledge or skill regarding the tasks performed by followers is referred to as ____________________.
Q2) The Michigan researchers used the term ____ for leaders who established high performance goals and displayed supportive behavior toward subordinates.
A) job-centered leaders
B) employee-centered leaders
C) initiating structure
D) consideration
E) impoverished management
Q3) According to the situational theory of Hersey and Blanchard, which of the following leader styles matches up best with low readiness subordinates?
A) Delegating style
B) Selling style
C) Telling style
D) Participating style
E) None of these
Q4) A situational variable that counteracts a leadership style is known as a(n)
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Chapter 15: Motivating Employees
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177 Verified Questions
177 Flashcards
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Sample Questions
Q1) Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.
A)True
B)False
Q2) Nelson is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organization. According to Maslow, Neil is motivated by which category of needs?
A) Physiological
B) Safety
C) Belongingness
D) Esteem
E) Self-actualization
Q3) In Maslow's hierarchy of needs theory, food, water, and freedom from violence are examples of physiological needs.
A)True
B)False
Q4) ____________________ rewards are given by another person, typically a manager, and include promotions and pay increases.
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Chapter 16: Managing Communication
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) All of the following are results of dialogue EXCEPT:
A) Unified group
B) Shared meaning
C) Opposition beaten down
D) Transformed mind-sets
E) Long-term innovative solutions
Q2) Communication permeates every management function.
A)True
B)False
Q3) ____________________ is electronic communication that allows users to see who is connected to a network and share information instantly.
Q4) The skills of ____ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.
A) communication
B) listening
C) managing
D) reception
E) telling
Q5) List the three formal communication channels found in organizations.
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Chapter 17: Leading Teams
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209 Verified Questions
209 Flashcards
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Sample Questions
Q1) The virtual teams have resulted from globalization and advances in technology.
A)True
B)False
Q2) Employee involvement represents a revolution in business prompted by the success of teamwork in German companies.
A)True
B)False
Q3) A group and a team are interchangeable terms.
A)True
B)False
Q4) A common dysfunction of teams is to be results oriented.
A)True
B)False
Q5) Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.
A)True
B)False
Q6) As one of the four common says in which norms develop in teams, ____________________ come from a team's history and establish important precedents.
Page 19
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Chapter 18: Managing Quality and Performance
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:
A) tasks make high skill demands on employees
B) management expectations are unrealistically high
C) middle managers are dissatisfied about loss of authority
D) workers are dissatisfied with other aspects of organizational life
E) managers wait for big, dramatic innovations
Q2) Kendra is a manager at George's Goodies. On a regular basis Kendra and her subordinates set individual and organizational goals. This process is similar to which component of the control model?
A) Taking corrective action when necessary
B) An information system
C) Establishing performance standards
D) Engaging strategic analysis
E) None of these
Q3) A(n) ____________________ lists forecasted and actual revenues of the organization.
Q4) In a traditional ____________________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) A ____ is a facilities layout in which machines and tasks are arranged according to the sequence of steps in the production process.
A) product layout
B) process layout
C) cellular layout
D) one position layout
E) multi-layer layout
Q2) Keeping inventories low is especially important to the high-tech firms, because so many of their products lose value quickly.
A)True
B)False
Q3) Data that have been converted into a meaningful and useful context for the receiver is called ____________________.
Q4) ____________________ is a Web site that allows anyone with access, inside or outside the organization, to create, share, and edit content through a simple, browser-based user interface.
Q5) Name and briefly describe the four most common types of facilities layouts.
Q6) ____________________ refers to business exchanges that occur electronically.
Q7) List the three types of management information systems.
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Chapter 20: Managing Small Business Start-Ups
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) A(n) ____________________ locus of control is the belief by individuals that their future is within their control.
Q2) In the start-up stage of an entrepreneurial business, formal planning tends to be nonexistent except for the business plan.
A)True
B)False
Q3) Which of the following is the psychological characteristic that allows a person to be untroubled by disorder and uncertainty?
A) Tolerance for ambiguity
B) External locus of control
C) Need to achieve
D) Awareness of passing time
E) Internal locus of control
Q4) An attractive innovation for entrepreneurs who want to start a business from scratch is to join a business incubator.
A)True
B)False
Q5) The majority of the incubators are operated by ____________________.
Q6) Name three of the four ways entrepreneurs can become business owners.
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