Management and Organizational Studies
Test Preparation
Course Introduction
Management and Organizational Studies explores the fundamental principles of how organizations operate and how management practices influence organizational effectiveness. This course examines various management functions such as planning, organizing, leading, and controlling, while also addressing topics like organizational structure, behavior, culture, and change. Students will analyze case studies, apply theoretical frameworks, and develop key skills needed for decision-making, teamwork, and leadership in diverse organizational settings. The course provides a comprehensive understanding of both the strategic and interpersonal aspects of managing people and processes, preparing students for roles in business, non-profit, and public sector organizations.
Recommended Textbook
Management 14th Global Edition by Stephen P. Robbins
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2240 Verified Questions
2240 Flashcards
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Page 2
Chapter 1: Managers and You in the Workplace
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/27921
Sample Questions
Q1) Figurehead, leader, and liaison are all informational managerial roles according to Mintzberg.
A)True
B)False
Answer: False
Q2) Efficiency is described as "doing things right."
A)True
B)False
Answer: True
Q3) Motivating subordinates is primarily associated with the management function of ________.
A) planning
B) organizing
C) leading
D) directing
Answer: C
Q4) Management is universally needed in all organizations.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Decision Making
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Lila believes the global climate is changing. Every storm, every volcano eruption, every earthquake is, in her mind, evidence of this climate change. Lila has fallen victim to ________ bias.
A) framing
B) selective perception
C) confirmation
D) representation
Answer: B
Q2) Managers need to understand cultural differences to make effective decisions in today's fast-moving world.
A)True
B)False
Answer: True
Q3) According to the concept of bounded rationality, managers make decisions rationally, but are limited by their ability to process information.
A)True
B)False
Answer: True
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Chapter 3: Globalmanagement
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) Marco works for a multinational corporation as a plant manager but must receive approval from the home office for any management changes to production processes.
Marco most likely works for a ________.
A) global company
B) multidomestic corporation
C) polycentric company
D) transnational company
Answer: A
Q2) One advantage of NAFTA has been ________.
A) less illegal immigration into the U.S.
B) lower unemployment in the U.S.
C) a higher standard of living in Mexico
D) lower costs for consumers in the United States
Answer: C
Q3) The polycentric attitude is a world-oriented view focusing on using the best approaches and people from around the globe.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Valuing a Diverse Workforce
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) The total world population is forecast to hit 9 billion by 2050, at which point the United Nations predicts the total population will either stabilize or peak after growing for centuries at an ever-accelerating rate. The main reason for this major shift is the
A) unprecedented rate at which world population is aging
B) decline in birthrates as nations advance economically
C) high level of mobility of the international workforce across national borders
D) alarming rate of depletion of natural resources necessary for sustaining the population
Q2) What benefits does workplace diversity afford an organization in terms of its performance?
Q3) ________ refers to the social traits that are shared by a human population.
A) Race
B) Ancestry
C) Nationality
D) Ethnicity
Q4) What are some of the fears held by employers regarding employment of disabled persons? Describe the actual realities associated with such fears.
Q5) Briefly explain the demographic characteristics that affect workforce diversity.
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Chapter 5: Socially Conscious Management
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) One way to evaluate a company's green actions is to use the ________ list of the most sustainable corporations in the world.
A) Global 100
B) Global 200
C) Global 400
D) Global 500
Q2) Which of the following ISO standards is related to quality management?
A) ISO 9000
B) ISO 14000
C) ISO 8000
D) ISO 15000
Q3) The ________ view of social responsibility holds that management's only social responsibility is to maximize profits.
A) socioeconomic
B) classical
C) sociocultural
D) neoclassical
Q4) What is the UN Global Compact? What are the 10 principles outlined in it?
Q5) Identify and describe the three levels and six stages of moral development.
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Chapter 6: Managing Change
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142 Verified Questions
142 Flashcards
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Sample Questions
Q1) Which of the following is a structural variable that supports innovation?
A) work and non-work support
B) tolerance of conflict
C) focus on ends
D) high job security
Q2) Structural component changes include ________.
A) combining departmental responsibilities
B) changing work processes
C) changing attitudes
D) changing behavior
Q3) The term skunk works refers to________.
A) a project gone bad
B) an entrepreneurial operation funded by a large organization
C) a production facility that no longer meets the needs of the organization
D) an off-balance-sheet, secret research facility engaged in questionable activities
Q4) Managers exclusively play the role of change agents.
A)True
B)False
Q5) Identify some of the external and internal forces of change.
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Chapter 7: Constraints Onmanagers
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) Which one of the following statements highlights the shared aspect of culture?
A) Organizational culture is concerned with how members perceive the culture and describe it, not with whether they like it.
B) Organizational culture is not something that can be physically touched or seen, but employees perceive it on the basis of what they experience within the organization.
C) The original source of the culture of an organization reflects the vision of the organization's founders.
D) Even though individuals may have different backgrounds or work at different organizational levels, they tend to describe the organization's culture in similar terms.
Q2) Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure. This belief reflects a(n) ________ view of management.
A) traditional
B) omnipotent
C) omniscient
D) symbolic
Q3) Identify and define the seven dimensions that make up an organization's culture.
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Chapter 8: Planning and Goal-Setting
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In traditional goal setting, goals set by top managers flow down through the organization and become subgoals for each organizational area.
A)True
B)False
Q2) How can managers effectively plan when the external environment is continually changing?
A) They should discontinue formal planning.
B) They should set general, but rigid plans.
C) They should be ready to change directions if environmental conditions warrant.
D) They should continue to follow the set organizational plans as persistence will eventually pay.
Q3) Well-written goals are ________.
A) written in terms of actions rather than outcomes
B) just out of reach
C) easily achieved
D) clear as to a time frame
Q4) In a short essay, describe the different classifications of plans.
Q5) Discuss the impact of planning on organizational performance.
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Chapter 9: Strategic Planning
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131 Verified Questions
131 Flashcards
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Sample Questions
Q1) Stars, one of the four business groups in the BCG matrix, are characterized by low growth and high market share.
A)True
B)False
Q2) A business model describes how a company is going to make money and what it is going to do with it.
A)True
B)False
Q3) In an organization, the single independent businesses which formulate their own competitive strategies are known as ________.
A) strategic growth units
B) strategic business units
C) strategic profit units
D) service units
Q4) Discuss how managers can formulate e-business strategies that contribute to the development of a sustainable competitive advantage in today's environment.
Q5) Identify the six steps in the strategic management process and briefly explain what happens in each step.
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Chapter 10: Fostering Entrepreneurship
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Fallon wants total control over the decisions related to his business but is concerned that should the business fail, his personal assets are at risk. Fallon has chosen the ________ form of ownership.
A) sole proprietorship
B) C corporation
C) general partnership
D) S corporation
Q2) Explain why it is difficult for a young business to recruit and retain employees.
Q3) Identify at least three sources or areas where entrepreneurs can find ideas. What should entrepreneurs look for as they explore these idea sources?
Q4) To demonstrate social responsibility, entrepreneurs are encouraged to ________.
A) consider community goals in their business plans
B) use recycled materials in their production processes
C) participate in community organizations such as Kiwanis and Rotary
D) sponsor youth sports teams
Q5) How can downturns be managed successfully?
Q6) Identify and describe the six sections of the business plan, including the type of information that should appear in each section
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Chapter 11: Organization Design
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) A ________ structure is one in which the entire organization is made up of work teams that do the organization's work.
A) matrix
B) team
C) project
D) virtual
Q2) Which of the following factors calls for a more centralized organizational structure?
A) when the decisions to be taken are significant
B) when the company is geographically dispersed
C) when the organization is facing a crisis
D) when the environment is complex
Q3) To counteract the diseconomies of division of labor, a company can increase the range of tasks the employee performs.
A)True
B)False
Q4) Define the process of organizing and explain how it helps an organization.
Q5) In a short essay, explain authority and responsibility
Q6) Discuss the differences between line and staff authority.
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Chapter 12: Organizing Around Teams
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Sample Questions
Q1) Utilimotors decided teams would help improve employee morale and increase profitability so all employees were assigned to one of many different teams. The results were disappointing. This might be because team ________.
A) performance was improperly measured
B) goals were clearly conveyed
C) composition included the relevant mix of skills.
D) members lacked commitment
Q2) The more complex the task, the more a group benefits from group discussion about alternative work methods.
A)True
B)False
Q3) Odill intentionally included in his team individuals with opposing views, believing that a variety of opinions made for better decisions. Odill has a(n) ________ view of conflict.
A) human relations
B) liberal
C) traditional
D) interactionist
Q4) Identify the advantages and disadvantages of group decision making.
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Chapter 13: Human Resourcemanagement
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122 Verified Questions
122 Flashcards
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Sample Questions
Q1) Employers are changing from traditional to defined contribution plans as a cost-cutting measure.
A)True
B)False
Q2) The final three activities of the human resource management process ensure ________.
A) that the organization retains competent and high-performing employees
B) that the organization selects and trains competent employees
C) the best compensation packages for the new hires
D) that employees are continuously provided with up-to-date knowledge and skills
Q3) Gareth is in charge of recruiting at Eowin Systems, and is expected to enhance the diversity of the workforce. Which of the following recruiting sources should Gareth avoid if he is to achieve the stated aim of a more diverse workforce?
A) college recruiting
B) company Web site
C) employee referrals
D) professional recruiting organizations
Q4) Explain high-performance work practices and list a few examples of such practices.
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Page 15
Chapter 14: Interpersonal and Organizational Communication
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Listening for full meaning without making premature judgments or interpretations is called ________.
A) passive listening
B) empathic listening
C) active listening
D) decoding
Q2) Deb has a high-pitched, childish-sounding voice. Her colleagues tend to avoid her and cringe when she speaks in department meetings. To improve her career success, Deb should ________.
A) adjust her body language to be more welcoming
B) submit her comments in writing after the meeting
C) send a substitute to the meetings
D) work on her verbal intonation to lower her voice pitch
Q3) A(n) ________ occurs when the amount of data provided exceeds the recipient's processing capacity.
A) perceptual barrier
B) information overload
C) conceptual block
D) physical barrier
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Q4) How are town hall meetings used by organizations to communicate with employees?
Chapter 15: Organizational Behavior
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Sample Questions
Q1) Define attitudes. List and discuss the three components of attitudes and include an example of a statement that describes each component to support your answer.
Q2) What is a key point of Holland's theory?
A) There are no intrinsic differences in personality among individuals.
B) All jobs are relatively the same, it is personality types that differ.
C) People in job environments compatible with their personality types should be more satisfied.
D) Employee turnover is highest when personality and occupation are compatible.
Q3) "All attractive people are productive. Abigail is attractive; therefore, Abigail is productive." This is an example of the halo effect.
A)True
B)False
Q4) If you like yourself, then your personality would be described as having ________.
A) an internal locus of control
B) a high Machiavellianism score
C) high self-esteem
D) an external locus of control
Q5) Explain cognitive dissonance theory in brief.
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Chapter 16: Leadership
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) Robert House assumed that leaders can change leadership styles depending on the situation.
A)True
B)False
Q2) Early research on leadership traits ________.
A) sought to prove that charisma was an essential trait of leadership
B) focused on behavioral traits rather than physical traits of a leader
C) found consistent and unique traits that would apply to all effective leaders
D) focused on characteristics that might differentiate leaders from nonleaders
Q3) According to Robert House's path-goal theory, a supportive leader lets subordinates know what's expected of them, schedules the work to be done, and gives specific guidance on how to accomplish tasks.
A)True
B)False
Q4) In a short essay, contrast the three major behavior studies on leadership.
Q5) The most dominant component of credibility is ________.
A) expertise
B) status
C) authority
D) honesty
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Chapter 17: Motivating Employees
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Sample Questions
Q1) According to the job characteristics model, combining fragmented tasks will help increase skill variety and task identity.
A)True
B)False
Q2) ________ refers to the vertical expansion of a job by adding planning and evaluating responsibilities.
A) Job enrichment
B) Job enlargement
C) Job scope
D) Job depth
Q3) The ________ of work design says that employees are taking the initiative to change how their work is performed.
A) social model
B) proactive perspective
C) job characteristics model
D) relational perspective
Q4) Evidence suggests goal-setting theory is directly related to job satisfaction.
A)True
B)False
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Chapter 18: Controlling Activities and Operations
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Sample Questions
Q1) Most employees do their jobs well and never require disciplinary action.
A)True
B)False
Q2) Clinical psychologists suggest that employee theft ________.
A) occurs primarily when there are poor management-labor relations
B) is a symptom of poor planning and management control
C) happens because people find ways to rationalize this behavior as correct D) reflects deep cultural problems in the society
Q3) Which one of the following ratios examines the organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?
A) liquidity ratios
B) leverage ratios
C) profitability
D) activity ratios
Q4) Provide a few examples for feedforward strategies to reduce employee theft.
Q5) Managers should do nothing if the variance observed from the standard is acceptable.
A)True
B)False
Q6) What are the major reasons why the control function is important to managers?
Page 20
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