Management and Organizational Studies
Midterm Exam
Course Introduction
Management and Organizational Studies explores the principles, theories, and practices that drive successful management within organizations. This course examines key topics such as organizational structure, culture, motivation, leadership, decision-making, and communication. Students will learn how organizations operate, adapt to change, and achieve strategic goals through effective management of people and resources. Emphasis is placed on understanding the dynamic relationship between individuals, groups, and organizational systems, preparing students to analyze real-world business issues and contribute to organizational effectiveness.
Recommended Textbook MGMT 2nd Canadian Edition by Chuck Williams
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Page 2
Chapter 1: Management
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Sample Questions
Q1) Refer to the Narrative 1-1.Which of the following did the building of the Effingham plant increase for Krispy Kreme?
A) effectiveness
B) synergy
C) advocacy
D) efficiency
Answer: D
Q2) Refer to the Narrative 1-3.Which traditional management function was key in achieving the goal of getting rid of thousands of dollars' worth of unsold inventory?
A) organizing
B) leading
C) planning
D) controlling
Answer: C
Q3) The job of team leader is a management position.
A)True
B)False
Answer: True
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Chapter 2: History of Management
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Sample Questions
Q1) When will people generally be indifferent to managerial directives or orders?
Answer: People will generally be indifferent to managerial directives or orders if they (1)are understood, (2)are consistent with the purpose of the organization, (3)are compatible with the people's personal interests,and (4)can be carried out by those people.
Q2) One advantage of a systems view of management is that it forces managers to be aware of how the environment affects specific parts of the organization.
A)True
B)False
Answer: True
Q3) One of the most commonly used operations management tools is cognitive mapping to better understand the psychology of the workers.
A)True
B)False
Answer: False
Q4) For most of humankind's history,people have commuted to work. A)True
B)False Answer: False
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Chapter 3: Organizational Environments and Cultures
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Sample Questions
Q1) Imagine a Mexican car manufacturer wanted to export its automobiles to Guatemala.What type of component in the manufacturer's general environment is represented by the fact that 75 percent of Guatemalans live below the poverty line?
A) technological
B) sociocultural
C) economic
D) political/legal
Answer: C
Q2) The general environment is unique to each firm's industry and directly affects the way each organization conducts day-to-day business.
A)True
B)False
Answer: False
Q3) Three techniques that can be used by advocacy groups to influence companies are public communications,media advocacy,and product boycotts.
A)True
B)False
Answer: True
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Chapter 4: Ethics and Social Responsibility
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Sample Questions
Q1) Bayer AG,Syndial SpA,Crompton Corp.,DuPont Performance Elastomers,and Zeon Chemicals have all been indicted as participants in a price-fixing scheme that drove up the costs of rubber chemicals used to make shoes,tires,and other products.Which responsibilities did these companies ignore?
A) economic responsibilities
B) ethical responsibilities
C) legal responsibilities
D) discretionary responsibilities
Q2) A plant worker is unhappy with his performance review.He considers purposely spilling a hazardous chemical to cause an evacuation of the plant.He decides against this,however.A spill could put many of his fellow workers at risk of injury from inhaling the chemical's fumes or evacuating.Which of the following influenced this worker's ethical decision making?
A) magnitude of consequences
B) enormity of influence
C) location immediacy
D) probability of response
Q3) Define stakeholders.What are the two types of stakeholder groups? Give one example of each.
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Page 6
Chapter 5: Planning and Decision Making
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Sample Questions
Q1) What term is usually associated with the emotional reaction that can occur when disagreements become personal rather than professional?
A) a-type conflict
B) c-type conflict
C) emotive empowerment
D) organizational disharmony
Q2) Which type of planning leaves commitments open by maintaining slack resources?
A) options-based planning
B) learning-based planning
C) traditional planning
D) operant planning
Q3) The term decision making is used to refer to the process of choosing a solution from available alternatives.
A)True
B)False
Q4) List and briefly describe the three kinds of standing plans,and comment on their relative specificity.
Q5) Identify three ways of increasing goal commitment.Which one is most commonly used by managers?
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Chapter 6: Organizational Strategy
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Sample
Questions
Q1) Specialized Bicycle Components introduced the first major-production mountain bike in 1980.Two-thirds of its profits come from the sale of mountain bikes.It is recognized worldwide for its ability to design and produce superior mountain bikes.Which of the following terms best defines this ability?
A) customer sustainability
B) organizational advantage
C) relative competence
D) distinctive competence
Q2) What mechanism is used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses?
A) organizational scanning
B) internal marketing
C) corporate strategy
D) a situational analysis
Q3) Explain the basics of portfolio strategy.Identify the best approach to diversification using this strategy.Be sure to explain your rationale for arguing that the specified approach to diversification is the best.
Q4) Differentiate between competitive inertia and strategic dissonance.
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Chapter 7: Innovation and Change
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Sample Questions
Q1) Covisint is an e-commerce venture involving DaimlerChrysler,Ford,GM,Peugeot,and Renault/Nissan that allows car makers access to online auctions for buying component parts and materials.Because the idea of such a website was a new concept,the prototype site was built and tested,then revised,and rebuilt for further testing before the website was ever offered to customers.Which of the following,therefore,was used to develop Covisint?
A) server development
B) process duplication
C) design iteration
D) design compliance
Q2) Which of the following is a part of the experiential approach to innovation?
A) distant management
B) testing
C) independent work
D) initiative conversations
Q3) According to Kurt Lewin,managing organizational change is a simple process that requires organizational dialogue,change intervention,and reformatting.
A)True
B)False
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Page 9
Chapter 8: Global Management
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Sample Questions
Q1) Which strategies can be used to minimize or adapt to the political risk inherent to global business?
A) protectionist, avoidance, and offensive strategies
B) creative, offensive, and defensive strategies
C) cooperative, customary, and protectionist strategies
D) control, avoidance, and cooperation strategies
Q2) What is the term for a direct tax on imported goods designed to make it more expensive to buy those goods,in hopes of reducing the volume of those imported goods in a given country?
A) tariff
B) nontariff barrier
C) trade roadblock
D) boycott quota
Q3) What type of entity are companies with sales,employees,and financing in different countries that are founded with an active global strategy?
A) global new ventures
B) strategic alliances
C) wholly owned affiliates
D) franchisees
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Page 10
Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) Organizational structure is the vertical and horizontal configuration of departments,authority,and jobs within a company.
A)True
B)False
Q2) Explain what is meant by authority.How can authority be centralized? How can it be decentralized? Describe the circumstances under which centralization versus decentralization would be more desirable.If you were a manager in a large company,what particular challenge might you expect to face with regard to the use of decentralization?
Q3) What is the central concern of the job characteristics model?
A) internal motivation
B) synergy
C) task identification
D) time-motion studies
Q4) Which of the following is a core job characteristic in the job characteristics model?
A) client relationships
B) task sharing
C) dependence
D) skill specialization
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Chapter 10: Leading Teams
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Sample Questions
Q1) A preference for teamwork (i.e.,collectivism),team level,and team diversity can help companies choose the right team members.
A)True
B)False
Q2) The group of medical specialists that work in the neonatal unit of a large teaching hospital have assumed that they should explain to students why a specific procedure is being performed even though no hospital rule tells them to.Which term best applies to what the group has decided to follow?
A) heuristic
B) norm
C) behavioural policy
D) code of ethics
Q3) Refer to the Narrative 10-3.What is the team-based compensation at Standard Motor Products an example of?
A) hourly wages
B) gainsharing
C) piecework pay
D) retained earnings
Q4) What are project teams? List the advantages associated with their usage.
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Chapter 11: Managing Human Resource Systems
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Sample Questions
Q1) Briefly identify and describe the two kinds of sexual harassment that can be specified from a legal perspective.
Q2) Which of the following activities provides opportunities for employees to develop the job-specific skills,experience,and knowledge they need to do their jobs or improve their performance?
A) supervising
B) directing
C) training
D) mentoring
Q3) Differentiate between internal and external recruiting.Provide two examples of each.
Q4) If an HR manager were allowed to use just one selection test,cognitive ability tests would be the one to use.
A)True
B)False
Q5) What makes an effective selection process? What are the steps in the common selection procedures used by companies? Which of these procedures would you recommend that a company use to hire managers? Explain the reasons for your recommendations.
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Chapter 12: Managing Individuals and a Diverse Workforce
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Q1) Refer to the Narrative 12-1.Which paradigm was Unilever managing diversity through by encouraging the promotion of more women to top management positions to better match the diversity of its stakeholders?
A) equity and legitimacy
B) access and fairness
C) equity and fairness
D) access and legitimacy
Q2) The Australian government has adopted the motto,"Diversity works." According to a recent census,over 40 percent of the Australian population was born overseas or had one parent born overseas.The abilities of these immigrants add value to the Australian workplace.The Australian government wants employers to welcome these migrants and their children into their organizations as valued workers.Which paradigm for managing diversity does the Australian government most likely support?
A) the discrimination and fairness paradigm
B) the access and legitimacy paradigm
C) the learning and effectiveness paradigm
D) the cultural and stereotype paradigm
Q3) What is diversity? Briefly explain why it is an important issue for contemporary business.
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Page 14
Chapter 13: Motivation
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Sample Questions
Q1) A concert pianist had always wanted to play jazz.He got the opportunity to play with a group of New Orleans jazz musicians who were displaced after Hurricane Katrina.He was elated after the experience of playing with the talented musicians.Which type of reward did he experience?
A) extrinsic
B) physiological C) assigned
D) intrinsic
Q2) Define expectancy theory.Identify the theory's three key concepts.
Q3) The basic components of equity theory are outcomes,instrumentality,and valence. A)True
B)False
Q4) Imagine that you have just been elected chair of a campus committee that is trying to raise $100,000 in scholarship funding for youths with disabilities.Your committee is composed of 15 college instructors,students,and staff with an additional 25 community volunteers who have agreed to provide ideas and labour in the fundraising effort.Explain how you,in your role as chair,would use the principles of goal-setting theory to achieve your committee's goal.
Q5) Describe goal-setting theory.Briefly identify the theory's basic components.
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Chapter 14: Leadership
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Q1) Fiedler's contingency theory states that in order to maximize work group performance,leaders must be matched to the situation that best fits their leadership style.
A)True
B)False
Q2) Consideration leader behaviour has also been referred to as "concern for people" and "employee-centred leadership."
A)True
B)False
Q3) Since there are no consistent trait differences between leaders and nonleaders,or between effective and ineffective leaders,trait theory is wrong.
A)True
B)False
Q4) Which approach to implementing Fiedler's contingency theory in the workplace has proven effective?
A) accurately measuring and matching leaders to situations
B) teaching managers how to change situational favourableness
C) adopting an arbitrary definition of situations
D) hiring only supervisors with appropriate leadership traits
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Chapter 15: Managing Communication
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Sample Questions
Q1) What is the term for the tendency to notice and accept objects and information consistent with our values,beliefs,and expectations while ignoring or screening out or not accepting inconsistent information?
A) selective perception
B) paralanguage
C) closure
D) attribution
Q2) Due to perceptual filtering,people exposed to the same information will often disagree about what they saw or heard.
A)True
B)False
Q3) The crew renovating the downtown area accidentally dug up the sidewalk belonging to the First Methodist Church because they understood that all sidewalks were to be replaced.The crew was supposed to replace only city-owned sidewalks.In terms of the communication process,what did the crew do improperly?
A) decode the message
B) encode the message
C) provide feedback about the message
D) understand the jargon of the message
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Page 17
Chapter 16: Control
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Sample Questions
Q1) Identify and briefly define the three basic control methods.
Q2) When the local fast-food restaurant manager caught an employee giving free food to his friends,she fired him on the spot.When an employee stayed late after work one night to help a woman start her car,the manager rewarded him.Which type of control did the restaurant manager use in these two instances?
A) bureaucratic control
B) objective control
C) self-control
D) autocratic control
Q3) Which of the following best characterizes the control process?
A) standardized, periodic, and cybernetic
B) flexible, intermittent, and automated
C) standardized, periodic, and robotic
D) continuous, dynamic, and cybernetic
Q4) Customer satisfaction surveys are an accurate and effective way to answer this balanced scorecard question: "How do customers see us?"
A)True
B)False
Q5) Define benchmarking.List the three steps in this process.
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Chapter 17: Managing Information in a Global World
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Sample Questions
Q1) Why is knowledge important?
A) Knowledge guarantees success.
B) Knowledge resides in information.
C) Knowledge is the understanding that one gains from information.
D) Knowledge is easier to acquire than data and information.
Q2) Anthony has been hired by Canada's border services to analyze the number of people that have crossed the border from Canada into the United States in 2013.Anthony is given records of all crossings.He takes the records and removes any duplicates so that a person that crosses the border multiple times is counted as just one person.He then runs the records through software to remove any mistakes.Where will all the records be stored once Anthony has finished?
A) Internet databases
B) competitive intelligence sources
C) data warehouses
D) data extractions
Q3) Protecting information is the process of ensuring that data are reliably and consistently retrievable in a usable format for authorized users,but no one else.
A)True
B)False
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Page 19
Chapter 18: Managing Service and Manufacturing Operations
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Sample Questions
Q1) Total quality management (TQM)is an integrated organization-wide strategy for improving product and service quality.
A)True
B)False
Q2) Refer to the Narrative 18-2.In which area are many of the repetitive Japanese manufacturing firms weak,in terms of the characteristics of quality service?
A) reliability
B) empathy
C) responsiveness
D) tangibles
Q3) In TQM terms,which of the following is an organizational goal to provide products or deliver services that meet or exceed customers' expectations?
A) market response
B) customer satisfaction
C) market focus
D) positive framing
Q4) There are two ways to define quality.Describe both of them.
Q5) List and describe the four kinds of inventory that a manufacturer stores.
Page 20
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