Management and Organizational Behavior Exam Practice Tests
Course Introduction
This course explores the fundamental principles of management and the dynamics of organizational behavior within contemporary workplaces. Students will examine the roles and functions of managers, leadership styles, motivation techniques, team dynamics, communication, decision-making, and conflict resolution. Emphasis is placed on understanding how individual and group behaviors impact organizational effectiveness and how managers can apply theory to practice to foster productive, ethical, and diverse work environments. Through case studies and real-world examples, students will develop skills essential for effective management and leadership in a rapidly changing global business landscape.
Recommended Textbook
Understanding Management 11th Edition by
Richard L. Daft
Available Study Resources on Quizplus
15 Chapters
1498 Verified Questions
1498 Flashcards
Source URL: https://quizplus.com/study-set/2300
Page 2
Chapter 1: The World of Innovative Management
Available Study Resources on Quizplus for this Chatper
109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/45695
Sample Questions
Q1) The management science approach uses qualitative data in management decision making.
A)True
B)False
Answer: False
Q2) Which of the following would be a poor time management technique for a manager?
A)Keeping a to-do list of responsibilities and commitments
B)Prioritizing tasks on a to-do list to identify what is most important and urgent
C)Taking care of e-mails and phone calls early in the day and saving big tasks for the afternoon
D)Avoiding multitasking whenever possible
E)Identifying what activities can be delegated to someone else
Answer: C
Q3) Customer relationship management (CRM) systems are important to managers reflecting a concern with the decline in customer loyalty.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: The Environment and Corporate Culture
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/45696
Sample Questions
Q1) When an organization is results oriented and values competitiveness and personal initiative, its culture is known as ________.
Answer: achievement culture
Q2) A manager at which of the following companies will typically face a low amount of uncertainty and can devote less attention to external issues?
A)An aerospace firm
B)An entertainment company
C)An Internet-based organization
D)A telecommunications firm
E)A food processor
Answer: E
Q3) An involvement culture places a high value on meeting the needs of employees, as exemplified by Four Seasons Hotels and Resorts
A)True
B)False
Answer: True
Q4) Steve Jobs exemplified the __________ figure in corporate culture.
Answer: hero
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Managing in a Global Environment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45697
Sample Questions
Q1) A popular form of partnership is called _____.
A)joint venture
B)offshoring
C)exporting
D)importing
E)investment
Answer: A
Q2) List the four initial dimensions of national value systems identified by Dutch scientist Geert Hofstede.
Answer: Power distance, uncertainty avoidance, individualism and collectivism, and masculinity-femininity.
Q3) Briefly discuss the advantages of a bossless organization.
Answer: Bossless environments are especially effective where creativity is essential.For example, Yoplait has franchises all over the world where self-managing teams create and launch new flavors and products.Its Culinary Community of Practice translates merging ethnic tastes and cuisines into innovative foods made available in stores.Bossless environments also increase customer satisfaction and may reflect national culture.
Q4) __________ environments are especially effective where creativity is essential.
Answer: Bossless
5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Managing Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45698
Sample Questions
Q1) A benefit corporation is a not-for-profit organization that has a stated purpose that includes creating a material that has a positive impact on society.
A)True
B)False
Q2) If an act is not illegal, it must be ethical.
A)True
B)False
Q3) Caleb is a manager at Computer-Care Company.He is expected to consider the effect of each decision alternative on all parties and select the one that optimizes the benefits for the greatest number of people.This is an example of the _____ approach.
A)utilitarian
B)individualism
C)moral justice
D)justice
E)soft-line managerial
Q4) Define the moral rights approach to moral reasoning.
Q5) Most managers operate at the __________ level of moral reasoning.
Q6) Define the preconventional stage of moral reasoning.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Planning and Goal Setting
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/45699
Sample Questions
Q1) Consider Porter's competitive strategies.Which strategy is most likely to include rewarding employee innovation?
A)Cost leadership
B)Differentiation
C)Focused differentiation
D)Internal growth
E)Focused cost leadership
Q2) The task environment sectors are the most relevant to strategic behavior and include the behavior of competitors, customers, suppliers, and the labor supply.
A)True
B)False
Q3) The set of decisions and actions used to formulate and implement strategies are referred to as competitive advantage.
A)True
B)False
Q4) Define operational goals.
Q5) When possible, operational goals should be expressed in quantitative terms.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45700
Sample Questions
Q1) Two employees in Stacey's department, which has very high turnover, quit, and she has to decide about filling the positions, which are categorized as operationally critical.This would be considered a nonprogrammed decision.
A)True
B)False
Q2) Genna is collecting data on how well the organization has done since a new strategy was implemented.She is in which of the following stages of the managerial decision-making process?
A)Development of alternatives
B)Implementation of chosen alternative
C)Evaluation and feedback
D)Recognition of decision requirement
E)Selection of desired alternative
Q3) Managers using a conceptual style of decision making consider many broad alternatives, rely on information from both people and systems, and like to solve problems creatively.
A)True
B)False
Q4) What is fu pan?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Designing Organization Structure
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45701
Sample Questions
Q1) The trend in recent years has been toward narrower spans of control as a way to facilitate delegation.
A)True
B)False
Q2) The organizational structure is the framework in which the organization defines how tasks are divided, resources are deployed, and departments are coordinated.
A)True
B)False
Q3) A __________ is a person who is responsible for coordinating the activities of several departments for the completion of a specific project.
Q4) With a(n) __________ strategy, the organization attempts to develop innovative products unique to the market.
A)differentiation
B)integration
C)reengineering
D)cost leadership
E)defensive
Q5) List three advantages of the functional structure.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Managing Change and Innovation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45702
Sample Questions
Q1) Sandbox Sam's, Inc.was sharply criticized by state inspectors for not requiring that employees wear personal protective equipment for both their eyes and ears while working in production, Harry, a manager in production, has tried explaining the importance of eye and ear production, only to be met with comments like "would you repeat that, I couldn't hear you." Harry tried walking the floor and handing out the equipment, but employees frequently discarded it when they went on break.Recently, with the support of the human resources manager, Harry has begun imposing one-day suspensions without pay for failure to wear the protection.Which of the following approaches to change implementation is Harry using?
A)Negotiation
B)Top management support
C)Participation
D)Coercion
E)Education
Q2) __________ taps into ideas from around the world and lets thousands or hundreds of thousands of people participate in the innovation process, usually via the Internet.
Q3) A disparity between existing and desired performance levels is known as a
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Managing Human Talent and Diversity
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45703
Sample Questions
Q1) Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
A)True
B)False
Q2) Conolly Company uses internal recruiting whenever possible.This practice _______.
A)costs more than external recruiting
B)decreases employee satisfaction
C)generates increased employee commitment
D)demotivates existing employees given limited socializing opportunities
E)gives employees an upper hand in negotiations.
Q3) __________ are rigid, exaggerated, irrational beliefs associated with a particular group of people.
A)Biases
B)Attitudes
C)Labels
D)Stereotypes
E)Schemas
Q4) List and describe the five forms of sexual harassment.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Understanding Individual Behavior
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/45704
Sample Questions
Q1) Describe Type A behavior.
Q2) Frank missed an important deadline at work.His boss, George, thinks to himself, "Frank missed that deadline because he is lazy; I really need to crack down on him more." George has made which of the following kinds of attributions about Frank's behavior?
A)External
B)Internal
C)Horizontal
D)Vertical
E)Skewed
Q3) The Big Five personality factor of __________ seems to be particularly important in today's collaborative organizations.
A)likability
B)agreeableness
C)friendliness
D)openness
E)sociability
Q4) Define self-efficacy and self-confidence.
Q5) Discuss social awareness as the term is used with respect to emotional intelligence.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Leadership
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/45705
Sample Questions
Q1) __________ is the potential ability to influence the behavior of others.
Q2) List the six categories of the personal characteristics of leaders discussed in the text and identify at least two of each.
Q3) Which of the following types of leader clarifies the role and task requirements of subordinates, initiates structure, provides appropriate rewards, and tries to be considerate and meet the social needs of subordinates?
A)Transactional
B)Charismatic
C)Transformational
D)Supportive
E)Team
Q4) The pragmatic survivor is a follower who participates actively in the organization but does not use critical-thinking skills.
A)True
B)False
Q5) How can a network of relationships serve as a source of power?
Q6) __________ refers to the extent to which a leader is task-oriented and directs subordinates' work activities toward goal attainment.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Motivating Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45706
Sample Questions
Q1) Describe ERG theory.
Q2) List and briefly discuss the key components of goal-setting theory.
Q3) According to McClelland, a high need for __________ is associated with successful attainment of top levels in the organizational hierarchy.
A)power
B)achievement
C)affiliation
D)success
E)expertise
Q4) In goal-setting theory, goal acceptance means that employees "buy into" the goals and are committed to them.
A)True
B)False
Q5) Describe the Simple Model of Motivation proposed in Exhibit 12.1
Q6) Skill variety, task identity, and task significance tend to influence the employee's psychological state of experienced meaningfulness of work.
A)True
B)False
Q7) Define empowerment.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Managing Communication
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/45707
Sample Questions
Q1) To __________ a message is to select the symbols used to compose a message.
Q2) __________ means sharing all types of information throughout the organization, across functional and hierarchical boundaries.
Q3) List the five types of information communicated upward in organizations.
Q4) The amount of information that can be transmitted during a communication episode is known as __________.
Q5) List and discuss at least three tips for persuading others.
Q6) Which statement about communication differences between women and men is accurate?
A)To women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.
B)When women make decisions, they tend to process and think of options out loud.
C)To women, listening can take place with minimum eye contact and almost no nonverbal feedback.
D)In general, when a woman nods, it means she agrees.
E)Women tend to use verbal language to exhibit knowledge and skill, such as by telling stories, joking, or passing on information.
Q7) List at least three tips for improving your writing skills.
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Leading Teams
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/45708
Sample Questions
Q1) Making explicit statements about the desired team behaviors is a powerful way that leaders influence norms.
A)True
B)False
Q2) Self-managed teams are related to the trend toward _____ work environments.
A)hierarchical
B)vertical
C)personalized
D)deterministic
E)bossless
Q3) The __________ stage of team development is a period of orientation and getting acquainted.
Q4) Moira, a team leader, wants to monitor progress and rewards in her virtual teams.Which activity might help her do so?
A)Bring attention to and appreciate diverse skills and opinions.
B)Ensure timely responses online.
C)Post targets and scorecards in virtual work space.
D)Share members' special experience and strengths.
E)Manage online socialization.
Q5) List four ways in which group norms develop.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Managing Quality and Performance
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/45709
Sample Questions
Q1) When __________ deviates from a __________, managers must interpret the deviation.
Q2) The C of Six Sigma's DMAIC stands for ______.
A)critique
B)correct
C)comply
D)control
E)contain
Q3) The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance refers to organizational control.
A)True
B)False
Q4) Six Sigma is an organization-wide effort to infuse quality into every activity in a company through continuous improvement.
A)True
B)False
Q5) Describe what is involved in the establishing standards of performance step of the feedback control model.
To view all questions and flashcards with answers, click on the resource link above. Page 17