Management and Organization
Chapter Exam Questions
Course Introduction
Management and Organization explores the fundamental principles and practices that guide effective leadership and the structuring of organizations. The course covers key management functions such as planning, organizing, leading, and controlling while examining models of organizational behavior, design, and culture. Students will analyze how organizations adapt to change, motivate employees, foster teamwork, and implement strategies for achieving organizational goals. Through case studies and practical examples, participants develop critical skills in decision-making, problem-solving, and communication essential for managerial success.
Recommended Textbook Management 3rd Edition by Michael A. Hitt
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Page 2
Chapter 1: The Nature of Management
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Q1) ________ roles of a manager are composed of the figurehead role,the leader role,and the liaison role.
A) Informational
B) Decisional
C) Interpersonal
D) Negotiator
Answer: C
Q2) Effective managers ________.
A) accept existing resource limits and levels of employee motivation
B) use resources to maximize the achievement of the organization's goals
C) prefer working alone rather than with groups or other individuals
D) let subordinates evaluate people's skills before selecting the best candidate
Answer: B
Q3) When managers are called upon to make accommodations with other units or other organizations,they are functioning in the ________ role.
A) figurehead
B) negotiator
C) spokesperson
D) liaison
Answer: B
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Chapter 2: Social Responsibility and Managerial Ethics
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Q1) Ethnocentricity tends to hurt managerial effectiveness,especially in culturally diverse contexts.
A)True
B)False
Answer: True
Q2) According to the concept of distributive justice,all employees should receive equal rewards and punishments.
A)True
B)False
Answer: False
Q3) A(n)________ is an individual or group that has an interest in and is affected by the actions of an organization.
A) social consensus
B) cohort
C) stakeholder
D) accommodator
Answer: C
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Page 4
Chapter 3: International Management and Globalization
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Sample Questions
Q1) Managing multicultural teams,competing in international markets,and managing international operations all require managers to develop a ________.
A) global mind-set
B) certain savoir-faire
C) cross-functional vocabulary
D) no-holds-barred management style
Answer: A
Q2) In high-context cultures,the situation has a ________ on what is considered appropriate behavior.
A) minimal influence
B) marginal influence
C) significant influence
D) negligible influence
Answer: C
Q3) If a country's laws related to intellectual property rights are weak,then firms with valuable technologies will be reluctant to bring them into that country.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Strategic Management
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Sample Questions
Q1) The ________ component of the value chain consists of activities that are designed to receive,store,and then disseminate various inputs related to the firm's products or services.
A) procurement
B) inbound logistics
C) operations
D) service
Q2) A(n)________ articulates the fundamental purpose of the organization and often contains several components.
A) income statement
B) annual report
C) statement of faith
D) mission statement
Q3) A customer segment is defined as a group of customers who ________.
A) place a similar value on product features
B) are the first to purchase innovative products
C) are found in the same geographical location
D) have homogeneous demographic characteristics
Q4) What are product and process technological changes?
Q5) Describe the differentiation strategy.
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Chapter 5: Planning
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Sample Questions
Q1) The planning activities of functional managers are focused on how they can support the business and corporate plans.
A)True
B)False
Q2) What is "budget momentum"?
A) allocation of money to a unit in the future because that unit is expected to grow in the future
B) allocation of money to a unit in the future to mirror the current performance of that unit
C) allocation of money to a unit in the future because the unit had been allocated money in the past
D) allocation of money to a unit in the future based on the forecasted performance of that unit
Q3) Strategic plans translate tactical plans into specific goals and actions for small units of the organization and focus on the near term.
A)True
B)False
Q4) What operational plans are evident in the scenario?
Q5) What tactical plans are evident in this scenario?
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Chapter 6: Organizational Structure and Design
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Sample Questions
Q1) A matrix structure consists of two organization structures superimposed on each other.
A)True
B)False
Q2) When designing an organizational structure for an international environment,management must choose between a ________,which integrates activities on a coordinated worldwide basis,and a ________,which differentiates activities in each country served.
A) global approach; local approach
B) product approach; customer approach
C) functional approach; network approach
D) decentralized approach; centralized approach
Q3) Organizational ________ illustrate relationships among an organization's units and lines of authority.
A) charts
B) channels
C) contexts
D) paradigms
Q4) Compare organizational structure and organizational design.
Q5) What is a product structure? What are its advantages and disadvantages?
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Chapter 7: Managing Diverse Human Resources
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Q1) Which of the following is true for the Fourteenth Amendment?
A) It prohibits discrimination in employment against individuals aged 40 or older.
B) It grants all citizens the right to make, perform, modify, and terminate contracts and enjoy all benefits, terms, and conditions of the contractual relationship
C) It provides equal protection for all citizens and requires due process in state action.
D) It requires affirmative action in the employment of individuals with disabilities.
Q2) Candidates for university teaching positions are routinely required to teach a 50-minute class in their discipline while selection committee members observe both the candidate's work and students' responses.What is this selection technique called?
A) assessment center
B) physical examination
C) unstructured interview
D) work simulation
Q3) How might hiring a part-time teacher for this position be advantageous?
Q4) In this scenario,is the interview alone a valid selection technique?
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Chapter 8: Leadership
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Sample Questions
Q1) Identify the most accurate description of the rational persuasion influence tactic.
A) The agent explains how carrying out a request or supporting a proposal will benefit the target personally or help advance the target person's career.
B) The agent uses logical arguments and factual evidence to show a proposal or request is feasible and relevant for attaining important task objectives.
C) The agent seeks to establish the legitimacy of a request or to verify authority to make it by referring to rules, formal policies, or official documents.
D) The agent offers to provide relevant resources and assistance if the target will carry out a request or approve a proposed change.
Q2) In an organization,people in positions that are labeled managerial or supervisory have more opportunities to exert leadership than others.
A)True
B)False
Q3) Briefly explain the path-goal theory of leadership.
Q4) Briefly explain the leader-member exchange (LMX)theory.
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Chapter 9: Motivation
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Q1) Vroom's expectancy theory states that the three key variables,effort,performance,and outcome,interact in an additive manner to determine the amount of effort people will choose to expend on a particular task.
A)True
B)False
Q2) While they agree that satisfaction is a factor in motivation,scholars note that there is little evidence that increasing employee satisfaction actually increases motivation.This has led them to criticize the ________ as being overly simplistic.
A) equity theory
B) expectancy theory
C) two-factor theory
D) hierarchy of needs theory
Q3) Which of the following motivational forces relates to both internal and external forces?
A) amount of direct feedback
B) attitudes toward a job
C) availability of training
D) needs for security
Q4) How can managers use expectancy theory to influence the motivation of employees?
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Chapter 10: Groups and Teams
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Sample Questions
Q1) Groups composed of individuals who are very dissimilar to each other are known as
A) heterogeneous groups
B) analogous groups
C) homologous groups
D) homogeneous groups
Q2) A sudden challenge to the group can create specific and vivid responses that form the basis for how members should be expected to respond in the future.These are known as imported behaviors.
A)True
B)False
Q3) Which of the following is a potential cause of task and process conflicts?
A) differences in interpersonal styles of individual members
B) differences in values among team members
C) scarcity of resources to accomplish the group's goals
D) dissimilarities in the composition of membership of the group
Q4) Intragroup conflict occurs within groups whereas intergroup conflict occurs among groups.
A)True
B)False
Page 12
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Chapter 11: Communication and Negotiation
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Sample Questions
Q1) What is a communication network? What is its significance in the organizational scheme of things?
Q2) ________ is defined as the process of transferring information,meaning,and understanding from sender to receiver.
A) Management
B) Planning
C) Communication
D) Programming
Q3) Which of the following is an example of lateral communication within an organization?
A) a manager's message to employees indicating the schedule of the next meeting
B) a supervisor reporting his division's performance to his manager
C) managers of two marketing teams discussing joint training programs
D) an employee requesting permission from his boss to go on leave
Q4) The term media richness is used to classify different media according to their cost-benefit ratio.
A)True
B)False
Q5) Did nonverbal communication impact communication between Kevin and his boss?
Page 13
Q6) Critique the communication media utilized in this scenario.
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Chapter 12: Individual and Group Decision Making
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Q1) Heuristic is a rule that guides the search for alternatives into areas that have
A) high probabilities for yielding success
B) interchangeable alternatives
C) maximum options
D) information-processing capabilities
Q2) Which of the following statements is true about the nominal group technique?
A) It never allows decision-making participants to meet face-to-face.
B) In this technique, everyone independently considers the problem without other members of the group influencing them.
C) Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents.
D) It is like the devil's advocate approach except that more than one opposing view is presented.
Q3) Escalation of commitment can lead to positive consequences for organizations.
A)True
B)False
Q4) Differentiate between programmed and nonprogrammed decisions.
Q5) List the decision-making process according to the bounded rationality model.
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Chapter 13: Operations Management
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Q1) Which of the following statements is true of the quality of a product?
A) Quality consists of both efficiency and effectiveness.
B) Quality is not related to reliability.
C) Quality definitions are different for products and services.
D) Quality enhancements affect future, not current, revenues.
Q2) Blue Springs is a company that produces bottled water.It has received a huge order to supply water for a five-day convention that is taking place in the city.There are about half a million guests expected to attend each day.The company must operate at its ________ to meet this demand.
A) optimal capacity
B) effective capacity
C) supply capacity
D) design capacity
Q3) ________ occur when a firm gets more experienced at making a product and develops greater insight about how to do the task more efficiently.
A) Learning effects
B) Economies of scale
C) Work standards
D) Capacity expansions
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Page 15
Chapter 14: Control
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Q1) As the complexity of a task increases and its assessment standards become more abstract,there will be a higher potential that performance measurement will cause confusion.
A)True
B)False
Q2) Which of the following statements is true of break-even point?
A) It cannot be used for control purposes in business organizations.
B) It can be reached by selling very few units if the fixed costs are high.
C) It is the point where the selling price minus variable cost exceeds the fixed costs of a unit.
D) It helps managers exercise control after the product has been created and is ready for marketing.
Q3) High-performing employees in an organization can be retained by ________.
A) close monitoring
B) increased recognition
C) increased workload
D) increased feedback
Q4) An organization cannot run without formulating and implementing a budget.
A)True
B)False
Page 16
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Chapter 15: Organizational Change and Development
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Q1) A major driver of organizational change is the external environment in which the organization exists.
A)True
B)False
Q2) Which of the following statements is true about the movement phase of the change process?
A) The greater the magnitude of change, the greater is the level of uncertainty.
B) The lesser the uncertainty regarding a change, the greater the resistance to it.
C) The greater the magnitude of the change, the lesser the level of resistance to it.
D) The higher the level of resistance to a change, the lesser planning is required for its success.
Q3) Do you get the impression that A-1 is committed to organizational learning,based on this scenario?
Q4) The organizational development approach to change has a strong behavioral and people orientation.
A)True
B)False
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