Leadership and Team Management
Final Test Solutions
Course Introduction
This course explores the fundamental principles and practices of effective leadership and team management within organizations. Students will examine various leadership styles, motivational strategies, and communication techniques essential for fostering productive and cohesive teams. The course emphasizes the development of critical skills such as conflict resolution, decision-making, delegation, and performance evaluation, as well as the importance of cultural competence and ethical considerations in team dynamics. Through case studies, group projects, and practical exercises, students will gain hands-on experience in guiding teams to achieve shared objectives in diverse professional settings.
Recommended Textbook
Organizational Behavior 3rd Edition by
Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
Source URL: https://quizplus.com/study-set/1321
Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) Human capital _________ is the extent to which the skills and talents of an organization's people can be copied by other organizations.
Answer: imitability
Q2) The ability to learn, technical skills, and personality characteristics are among the _________ factors that represent the capability of the organization's people.
Answer: individual
Q3) To be able to effectively implement the firm's strategy, middle managers need skills in networking, communicating, and _____________.
Answer: influencing
Q4) Like basic social science disciplines, the goal of the organizational behavior approach is to understand human and group behavior.
A)True
B)False
Answer: False
Q5) Factories and equipment are examples of ____________ resources.
Answer: tangible
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
Source URL: https://quizplus.com/quiz/26336
Sample Questions
Q1) By the year 2050 one in every five Americans will be 65 years old or younger.
A)True
B)False
Answer: False
Q2) Belief in principles of kindness and fairness are __________ reasons for fostering diversity.
Answer: moral
Q3) High-ranking leaders send relevant communications through _________channels when effectively managing diversity.
Answer: multiple
Q4) Monolithic organizations are:
A) heterogeneous
B) lacking segregation
C) homogeneous
D) self-promoting
E) proactive
Answer: C
Q5) Name the law that protects individuals who are qualified and have a disability.
Answer: Title I of the Americans with Disabilities Act of 1990
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26337
Sample Questions
Q1) Political risks relate to instability in national governments, such as the threat of civil war.
A)True
B)False
Answer: True
Q2) China and India score high on in-group collectivism.
A)True B)False
Answer: True
Q3) The GLOBE project uses _____ dimensions of national culture. A) two B) three
C) four D) six E) nine
Answer: E
Q4) Firms using a _________attempt to achieve both local responsiveness and global efficiency.
Answer: transnational strategy
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Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26338
Sample Questions
Q1) At VF Asia, learning goals are tied into individual performance evaluations and to the strategic goals of the organization.
A)True
B)False
Q2) Identify and describe three different learning methods an organization can use to train its associates.
Q3) Learning refers to relatively ________changes in human capabilities.
A) permanent
B) temporary
C) intermittent
D) both B and C
E) Both A and B
Q4) Assuming that most other people have the same values and beliefs as we do is known as ________.
Q5) Punishment is a form of negative reinforcement.
A)True
B)False
Q6) Learning is defined as a process through which individuals ________ their behavior based on positive or negative experiences in a situation.
Page 6
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26339
Sample Questions
Q1) Intelligence refers to the ability to develop and understand concepts, particularly more complex and abstract concepts.
A)True
B)False
Q2) Approval motivation is also related to the concept of ____________.
Q3) People scoring high on external locus of control believe that what happens to them is:
A) in their control
B) a matter of luck
C) a matter of fate
D) both B and C
E) None of the above
Q4) Influencing people through the foot-in-the-door technique is based on:
A) the self-perception effect
B) the cognitive dissonance effect
C) the anchoring effect
D) the door-in-the-face effect
E) both B and C
Q5) __________are complex reactions that have both a physical and mental component.
Q6) Attitudes can be formed through the ______process.
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
Source URL: https://quizplus.com/quiz/26340
Sample Questions
Q1) The _________theory was developed by Victor Vroom.
A) ERG
B) Equity
C) Two-factor
D) Expectancy
E) Need theory
Q2) W.L Gore & Associates has the goal of _________fairness.
Q3) The existence need in the ERG theory is similar to what need(s) in Maslow's hierarchy?
A) physiological
B) safety
C) social
D) esteem
E) Both A and B
Q4) The ____________theory was developed by Edwin Locke.
Q5) Factors related to dissatisfaction, according to the Two-Factor Theory are called hygiene factors.
A)True
B)False
Q6) ________factors can play a role in work performance.
Page 8
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26341
Sample Questions
Q1) An example of a behavioral consequence of stress is:
A) depression
B) anxiety
C) low self-esteem
D) substance abuse
E) All of the above
Q2) One of the health and wellness initiatives at Johnson & Johnson has 96% of employees tobacco free.
A)True
B)False
Q3) One of the five basic signs in everyday life that indicate you are under too much stress is feeling _________.
Q4) Individuals who are high in _________ tend to have a strong internal commitment to their activities.
A) self-esteem
B) internal locus of control
C) external locus of control
D) hardiness
E) self-monitoring
Q5) Sources of stress can be real or _____.
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26342
Sample Questions
Q1) Leadership is defined as the process of providing general direction and _______ individuals or groups to achive their goals.
Q2) Basketball coach, Phil Jackson tailors his leadership style to fit any type of ________.
Q3) According to the LMX theory, members of the out-group have:
A) lower levels of satisfaction
B) lower levels of commitment
C) lower levels of performance
D) All of the above
E) None of the above
Q4) What ethical responsibilities do you believe leaders have in organizations to their followers? Outline and illustrate four of these responsibilities.
Q5) Leaders who show consideration do all of the following with regard to their followers, EXCEPT:
A) Express friendship
B) Build strong interpersonal relationships
C) Delineate relationships
D) Develop mutual trust and respect
E) Use employees' ideas
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) Downward communication refers to communication from supervisor to subordinate.
A)True
B)False
Q2) Feedback is the process through which the sender encodes the message and sends it to the receiver.
A)True
B)False
Q3) Differing perceptions and poor listening skills are common organizational barriers to effective communication..
A)True
B)False
Q4) The learning, information development, and social outcomes of IBM's virtual conference were __________ than they would have been with less rich substitutes for face-to-face interactions.
Q5) Upward communication flows from subordinate to supervisor.
A)True
B)False
Q6) The "grapevine" is a form of ________communication.
Q7) All of us have ___________surrounding our bodies.
Q8) Body language is also referred to as __________.
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26344
Sample Questions
Q1) Decision making relies on both perception and judgment.
A)True
B)False
Q2) Risk-taking propensity is the willingness to take chances.
A)True
B)False
Q3) Associates make many decisions in high-involvement firms.
A)True
B)False
Q4) Decision makers who use the intuition style like details and a lot of time to sort through them
A)True
B)False
Q5) Each individual chooses consciously or unconsciously his own reference point in a given situation.
A)True
B)False
Q6) __________ relies on a critique of a recommended action and its underlying assumptions and recommended action in order to encourage debate.
Page 12
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26345
Sample Questions
Q1) Virtual teams use synchronous and asynchronous electronic communication venues.
A)True
B)False
Q2) The personality traits that have important effects on team performance include __________ and __________.
Q3) Optimization tasks are tasks with a quality goal.
A)True
B)False
Q4) Unitary tasks are tasks that can be separated into subcomponents.
A)True
B)False
Q5) Substantive conflict occurs when a team member disagrees about policies and procedures.
A)True
B)False
Q6) Blogs and wiki sites are forms of technology used by virtual teams.
A)True
B)False
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Q7) Discuss and define two processes that have a negative effect on team performance.
Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26346
Sample Questions
Q1) Define personal, substantive, and procedural conflict. Describe a situation from work or school where you experienced either 1) the negative effects of unresolved personal or procedural conflict, or 2) the positive effect of substantive conflict.
Q2) ________types of conflict occur in the workplace.
A) two
B) three
C) four
D) five
E) six
Q3) Increasing specialization has many negative outcomes, but creates less potential for conflict.
A)True
B)False
Q4) __________conflict interferes with performance.
A) functional
B) executive
C) dysfunctional
D) instrumental
E) subordinate
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26347
Sample Questions
Q1) Managers monitor their organization's current culture through a(n) ______.
Q2) The shape of an organization's hierarchical structure is determined by all of the following, EXCEPT:
A) height
B) number of levels in the organization
C) type of departmentalization
D) standardization
E) spans of control
Q3) ______within a single product firm or a division of a larger firm must be integrated.
A) Centralized departments
B) Decentralized departments
C) Functional departments
D) all of the above
E) none of the above
Q4) Corporate strategy is the overall predominant strategy of the organization.
A)True
B)False
Q5) SBU stands for:
Q6) CAM stands for
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26348
Sample Questions
Q1) Managing knowledge transfers and development are not usually part of managing organizational change.
A)True
B)False
Q2) Training is an OD process commonly used only by large organizations.
A)True
B)False
Q3) Values most commonly associated with organization development are:
A) empowerment and cooperation.
B) growth and competition.
C) charity and resourcefulness.
D) hard work and loyalty.
E) fairness and mutual benefit.
Q4) _________involves efforts to block the introduction of new ways of doing things.
Q5) Individuals with power based on their formal positions can block change.
A)True
B)False
Q6) When CEOs and other members of the top management team have been in their positions for some time, the organization can experience _______.
Page 16
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