Labor Relations
Test Preparation
Course Introduction
Labor Relations explores the complex dynamics between employers, employees, and unions within the modern workplace. The course examines the historical development of labor movements, collective bargaining processes, labor laws, and dispute resolution mechanisms. Students will gain an understanding of how labor relations impact organizational policies, workplace culture, and employee rights. Emphasis is placed on current trends, case studies, and the strategic role of management and labor in fostering productive and equitable employment relationships.
Recommended Textbook
Managing Human Resources 10th Edition by
Susan E. Jackson
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14 Chapters
1043 Verified Questions
1043 Flashcards
Source URL: https://quizplus.com/study-set/3101 Page 2
Chapter 1: Managing Human Resources
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61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/61447
Sample Questions
Q1) The most difficult corporate cultures to copy are those that have evolved over a period of time and suit the specific needs of the organization.
A)True
B)False
Answer: True
Q2) The human resources triad contains:
A)top-level,middle-level,and lower level managers
B)representatives from each primary stakeholder group
C)suppliers,customers,and resellers
D)line managers,human resource professionals,and employees
E)employees,staff managers,and line managers
Answer: D
Q3) What are the primary concerns of customers in their role as stakeholders?
A)legal compliance of the company and how it meets its social responsibility
B)return on sales,return on assets,and return on investments
C)quality service and product,innovation,and low cost
D)concern about safety,health,and fair treatment
E)whether the company uses collaborative problem-solving
Answer: C
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Page 3
Chapter 2: Understanding the External and Organizational Environments
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58 Verified Questions
58 Flashcards
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Sample Questions
Q1) Which of the following statements BEST describes the global labor market?
A)There is no shortage of potential employees in the global labor market.
B)Most U.S.companies find that there is no better work force anywhere in the world than they can find at home.
C)The global work force is not as well educated as the U.S.workforce.
D)Employers find few,if any,college educated students in developing countries.
E)All of the above statements describing the global labor market are truE.
Answer: A
Q2) The virtual workforce refers to:
A)the ability to communicate using e-mail with all employees
B)a type of groupware
C)employees who work at home without managerial supervision
D)a company that virtually runs without the need of employees
E)employees who are geographically dispersed yet able to work in electronically-connected teams
Answer: E
Q3) What has been the obvious effect of deregulation and open markets on U.S.business?
Answer: Intense competition;making it more difficult to grow and prosper
Page 4
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Chapter 3: Hr Planning for Alignment and Change
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) You are the CEO of a financial services company that depends on the health of the stock market.The stock market takes a downturn and you are forced to initiate changes in your organization to cut costs.Your firm is undergoing _____ change.
A)radical anticipatory
B)incremental anticipatory
C)radical reactive
D)incremental reactive
E)dysfunctional
Answer: D
Q2) What is the best way to ensure that employees will accept organizational planned change?
Answer: Their early involvement in the change process
Q3) What is the first phase in planning for strategic change?
Answer: Assess the external and organizational environments.
Q4) Effective human resource planning considers only long-term change and ignores short-term change.
A)True
B)False
Answer: False
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Chapter 4: Ensuring Fair Treatment and Legal Compliance
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81 Verified Questions
81 Flashcards
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Sample Questions
Q1) Which of the following actions is an acceptable reason for dismissing Anna Black?
A)Anna has blown the whistle on an employee who was sexual harassing his secretary.
B)Anna has demanded that her employer take certain precautions to prevent employees from getting sick building syndrome.
C)Anna filed a workers' compensation claim as a result of injuries she sustained when a file cabinet fell on her.
D)Anna has a history of being late for work at least two mornings a week.
E)Anna asked union organizers to come to her company and start a union.
Q2) Once hired,employees generally become much less vocal in expressing their concerns about fairness.
A)True
B)False
Q3) Is it true that state laws are simply reiterations of federal laws? Discuss your answer.
Q4) When compared to mediation,arbitration is more formal.
A)True
B)False
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Chapter 5: Using Job Analysis and Competency Modeling
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67 Verified Questions
67 Flashcards
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Sample Questions
Q1) The competency modeling approach is distinguished in that it emphasizes individual characteristics associated with effective performance on a job.
A)True
B)False
Q2) The Occupational Information Network (O*NET):
A)will soon be replaced by the Dictionary of Occupational Titles (DOT)
B)was developed by the U.S.Department of Labor
C)is useful as the final arbiter in job equity cases
D)uses the same categories to conceptualize jobs as does the upcoming DOT E)is accurately described by all of the above
Q3) Which method will be used for collecting information for job analyses if cost is the primary concern for the organization?
Q4) Job analyses are useful for identifying jobs that can be eliminated or combined during organizational restructuring.
A)True
B)False
Q5) Standardized approaches can be used across many types of jobs and organizations.
A)True
B)False
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Chapter 6: Recruiting and Retaining Qualified Employees
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) High turnover may threaten a firm's strategic competitiveness.
A)True
B)False
Q2) Prestige Adventures,Inc. ,offers unusual excursions for prosperous middle-aged clients looking for personally-guided luxury travel adventures.This market niche requires a new slate of excursions every year,which must be logistically flawless and appealing to a sophisticated clientele.As HR director of Prestige Adventures,your recruiting and retention strategies for trip planners and guides include:
A)developing layoff plans for off-season
B)maintaining low labor costs
C)recruiting top talent,even if compensation is high
D)focusing on lateral transfers to fill vacancies
E)focusing on new hires more than retention of existing staff
Q3) Of all external recruitment methods,which method typically results in the highest one-year survival rates?
Q4) _________________________ are people hired with no implicit or explicit contract for long-term employment,including "free agents," independent contractors,and temporary workers.
Q5) Why do some people choose contingency employment over full-time employment?
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Chapter 7: Selecting Employees to Fit the Job and the Organization
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) When Tyler applied for the job of salesperson for a leading toy manufacturer,he participated in all the testing the organization used in its selection process.He was not hired because his score on the personality test indicated his people skills were lower than the levels of proficiency the company required of its employees.Even though Tyler ranked above the fixed level of proficiency on his other tests,he was not hired because the toy manufacturer uses a(n)_____ approach to synthesizing applicant test results and choosing its new employees.
A)compensatory
B)multiple-hurdles
C)structured
D)semistructured
E)combined
Q2) What is the economic utility associated with using a specific test of how a job candidate will perform in his or her future job?
Q3) What are the most common types of written tests used to measure?
Q4) The more important the position,the less the cost for selection should be.
A)True
B)False
Q5) What is another name for work simulation?
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Chapter 8: Training and Developing a Competitive Workforce
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) A demographic needs analysis can be used to assess whether all employees are given equal access to growth experiences and developmental challenges,which are known to be useful on-the-job methods for promoting skill development.
A)True
B)False
Q2) Off-the-job training:
A)is inappropriate when the employees are expected to master complex competencies
B)is usually more appropriate to conduct when the consequence of error is high.
C)creates learning that is easily transferred back to the job
D)is inappropriate when the employer wants affective outcomes
E)is accurately described by all of the above
Q3) What is the first phase in the training program model?
Q4) The most informal training and development program is:
A)job rotation
B)supervisory assistance and mentoring
C)programmed instruction
D)sensitivity training
E)role playing
Page 10
Q5) What should a trainer do to set the stage for an employee training activity?
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Chapter 9: Conducting Performance Management
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) During his first weeks on the job,Rick had a lot of trouble getting adjusted to his new position as maintenance engineer for an amusement park.He made quite a few small mistakes while learning how to perform his job.After three months on the job,Rick settled down and proved to be an excellent maintenance engineer.However,Rick's supervisor categorized Rick as a poor worker during those first months on the job.The supervisor does not notice anything positive about Rick's performance;he is always looking for something wrong in the way Rick has performed his job.It was with this mindset that the supervisor filled out Rick's performance appraisal.The supervisor committed which of the following rating errors?
A)central tendency
B)strictness
C)halo and horn
D)primacy
E)recency
Q2) Performance appraisals using results-based criteria are appropriate for all jobs.
A)True
B)False
Q3) List the two most common types of norm-referenced performance appraisals.
Q4) List the sources of performance data for a retail store manager.
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Chapter 10: Developing an Approach to Total Compensation
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) Companies often adopt the competency-based approach for valuing work because it promotes growth through vertical moves in the organization.
A)True
B)False
Q2) Managers:
A)tend to be highly informed about the compensation system
B)usually receive intensive training on base pay rates
C)have more information about benefits than about other aspects of compensation
D)often participate in the design of compensation practices
E)all of the above are true
Q3) An organization's strategic objectives often have important implications for the design and implementation of its compensation system.
A)True
B)False
Q4) In pay structures,the key difference between competency based and job based models is how points are assigned to jobs.
A)True
B)False
Page 12
Q5) What is the most common level of market pay policy?
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Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) What three factors have reduced the use of stock options as incentives?
Q2) Henry was able to bring his project to retool the plant to completion 10-days ahead of schedule.For this achievement,Henry received (as promised)a payment of $1,000 per day for each day he saved,plus an all-expense-paid one-week trip to Paris for him and his significant other.Which of the following is true?
A)the monetary payment is performance-based pay,the trip is a benefit
B)the monetary payment is performance-based pay,the trip is a perk
C)the monetary payment is performance-based pay,the trip is a performance-based nonmonetary reward
D)Neither of these qualifies as performance-based pay/rewards because Henry is a manager,not a production employee.
Q3) When a reward is paid in a lump sum,it seems to have more impact than when it is paid out as small additions to employees' weekly or monthly paychecks.
A)True
B)False
Q4) List four types of performance-based pay.
Q5) In what four domains do proponents of balanced scorecards argue that organizations should monitor their performance?
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Chapter 12: Providing Benefits and Services
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) In order to get the most employee satisfaction from benefits,HR professionals should:
A)communicate qualities of existing benefits to employees
B)conduct employee surveys
C)allow the employees to select their own benefits
D)allow employees input into benefit design
E)all of the above
Q2) What are the risks associated with profit-sharing programs for employees and firms.?
Q3) Why are employers willing to invest money in an educational expense allowance for their employees?
A)to minimize employee skill obsolescence
B)to help train employees for new,unfamiliar jobs that come as a result of downsizing
C)to help employees deal with jobs that have been modified as a result new technology
D)to upgrade employee skills for higher positions
E)to do all of the above
Q4) What are the four most commonly occurring paid leave for time off-the-job times for the typical employee?
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Chapter 13: Promoting Workplace Safety and Health
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Organizational change is a major contributor to employee stress.
A)True
B)False
Q2) In 2007 Hale Industries had 16 work-related injuries and illnesses.It has 120 employees who work 40-hour weeks,with two weeks of vacation each year.The employees work no overtime.Total hours of worked lost during 1997 was 11,264.Two employees were killed in an on-the-job accident.Calculate the frequency rate.
A).677.5
B)9.38
C)13.33
D)37.5
E)66.67
Q3) Behavior modification techniques have not proven successful in reducing frequency rates.
A)True
B)False
Q4) A U.S.textile mill is required to measure levels of the carcinogenic cotton dust in its factory and keep records as to amount and exposure.What happens to those records if the textile mill is sold to a foreign investment group?
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Chapter 14: Understanding Unionization and Collective Bargaining
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97 Verified Questions
97 Flashcards
Source URL: https://quizplus.com/quiz/61442
Sample Questions
Q1) When the butchers at Acme Meat Processing Company went on strike,its members formed picket lines at grocery stores that carried Acme products.The union members in the picket lines asked shoppers not to shop at these stores until they stopped carrying Acme products.This union action is called a(n)_____ and is _____.
A)secondary boycott,illegal
B)union support technique,legal
C)primary boycott,legal
D)employee vendetta,illegal
E)corporate campaign,legal
Q2) The intention of _____ bargaining between union and management representatives is to develop a union-management structure capable of adapting positively and productively to sudden environmental changes.
A)integrative
B)continuous
C)concessionary
D)intraorganizational
E)distributive
Q3) What determines the level of success of a strike?
Q4) What is the first step in the union organization campaign?
Page 16
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