Labor Relations
Study Guide Questions
Course Introduction
Labor Relations explores the dynamic interaction between employers, employees, and unions in the workplace. This course examines the historical development of labor movements, the legal framework governing labor-management relations, and the collective bargaining process. Students will analyze strategies for negotiation, dispute resolution, and contract administration, as well as current issues such as labor law reform, globalization, and workplace diversity. By the end of the course, students will have a comprehensive understanding of the principles and practices that shape employment relationships in both unionized and non-unionized settings.
Recommended Textbook
Human Resource Management 3rd Edition by Robert N. Lussier
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16 Chapters
1608 Verified Questions
1608 Flashcards
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Page 2
Chapter 1: The New Human Resource Management Process
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) ______ is the amount of output that an organization gets per unit of input,with human input usually expressed in terms of units of time.
A) Empathy
B) Productivity
C) Sustainability
D) Revenue
Answer: B
Q2) ______ skills comprise the ability to understand,communicate,and work well with individuals and groups through developing effective relationships.
A) Technical
B) Interpersonal
C) Conceptual and design
D) Business
Answer: B
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Page 3
Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Internal (company)and external (competitors,customers,governments,etc.)environments largely determine how managers must act to provide the organization with the right combination of people to help the organization reach its ______ goals.
A) environmental
B) formalization
C) strategic
D) organizational
Answer: C
Q2) The managers and executives at Acme Global have decided on a statement that identifies what they expect the business to become within 6 years.They have identified Acme Global's ______.
A) goals
B) mission
C) vision
D) environmental awareness
Answer: C
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Chapter 3: The Legal Environment and Diversity Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ is the "average" person who would look at the situation and its intensity to determine whether the accused person was wrong in their actions.
A) Reasonable person
B) Quid pro quo harassment
C) Hostile work environment
D) Sexual harassment
Answer: A
Q2) ______ is the act of making distinctions or choosing one thing over another; in human resources,it is making distinctions among people.
A) Four-Fifths Rule
B) Affirmative action
C) Discrimination
D) Reverse discrimination
Answer: C
Q3) In human resource management,diversity deals with different types of people in an organization.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Acme Global has a labor surplus.Specifically,it has too many workers in one type of job and too few in another.Its best method for dealing with its surplus would be ______.
A) downsizing
B) early retirement
C) retraining
D) natural attrition
Q2) In the ______ method of job analysis,questions help to identify the functions that are a part of a particular job,and then,in most cases,it assigns a point value to that function.
A) regressions
B) questionnaires
C) observations
D) workflows
Q3) In human resource forecasting,quantitative forecasting utilizes mathematics to forecast future events based on historical data.
A)True
B)False
Q4) Describe three options an organization could use when faced with a labor shortage.
Page 6
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Chapter 5: Recruiting Job Candidates
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Sample Questions
Q1) A good rule of thumb for the initial applicant pool might be to find about ______ people who want to be a part of the organization for each opening.
A) 50-100
B) 1-5
C) 5-8
D) 15-25
Q2) ______ is probably the most obvious constraint on recruiting.
A) Communication
B) Money
C) Distance
D) Benefits
Q3) An organization may get more or fewer applicants than it wants if it does not target its ______ correctly.
A) recruiting
B) training
C) retraining
D) designing
Q4) Why is it important to analyze the performance of new hires and compare it to organizational norms?
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Chapter 6: Selecting New Employees
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100 Flashcards
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Sample Questions
Q1) ______ measures a theoretical concept or trait that is not directly observable.
A) Criterion-related validity
B) Content validity
C) Reliability
D) Construct validity
Q2) A(n)______ can be reliable but not valid,but it can't be valid without being reliable.
A) test
B) interest
C) criterion
D) personality
Q3) In the compensatory model of selection each applicant must pass a particular selection test in order to go on to the next test.
A)True
B)False
Q4) The first step in preparing to conduct an interview is to ______.
A) develop questions for each candidate
B) prepare a realistic job preview
C) plan the type of interview
D) review the job description and specifications
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Chapter 7: Learning and Development
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Sample Questions
Q1) Michael stayed late at work to complete a project.As a result,the boss praised his work ethic in front of the entire team.Afterward,the other members of the team started staying past quitting time to complete their projects.What the team members experienced was ______.
A) classical conditioning
B) operant conditioning
C) social learning
D) positive reinforcement
Q2) On Friday,Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday,Alexander was called into his boss's office and given a reprimand.He will now have to check in with his boss when he arrives and when he leaves.What Alexander experienced is ______.
A) positive reinforcement
B) punishment
C) extinction
D) negative reinforcement
Q3) Describe the three common learning theories: classical conditioning,operant conditioning,and social learning theory.
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Page 9
Chapter 8: Performance Management and Appraisal
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) ______ is a performance appraisal method that is used to evaluate employee performance from best to worst.
A) Narrative method or form
B) Behaviorally anchored rating scale (BARS) form
C) Ranking
D) 360-Degree evaluation
Q2) Describe the common problems with performance appraisals and how to avoid them.
Q3) Jungmin is rating his employees on a scale of above average,average,and below average.In other words,Jungmin is using a ______ scale.
A) behaviorally anchored
B) management by objectives
C) narrative
D) graphic rating
Q4) The ______ is a performance appraisal checklist form on which a manager simply rates performance on a continuum such as excellent,good,average,fair,and poor.
A) graphic rating scale form
B) management by objectives method
C) critical incidents method
D) narrative method or form
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Chapter 9: Rights and Employee Management
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Sample Questions
Q1) Maria is having difficulty with her job as a retail sales clerk.She is enthusiastic about her job,and is good at parts of it,but her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.According to situational management,her manager should use a(n)______ management style to manage Maria's performance problem.
A) autocratic
B) consultative
C) participative
D) empowerment
Q2) ______ is intentional behavior that has the potential to cause great harm to another or to the company.
A) Management counseling
B) Accident
C) Gross negligence
D) Serious misconduct
Q3) The right to due process means the organization has a general duty to see that every employee is protected from harm when working within the organization.
A)True
B)False
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Page 11
Chapter 10: Employee and Labor Relations
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Sample Questions
Q1) The union would like to negotiate with management.However,management sent Brian as their representative.The union would prefer to work with Raghib.Therefore,the union is refusing to negotiate until management allows Raghib to be its representative.The union is likely in violation of the ______.
A) Railway Labor Act of 1926
B) National Labor Relations Act of 1935 (Wagner Act)
C) Labor Management Relations Act of 1947 (Taft-Hartley Act)
D) Labor Management Reporting Disclosure Act of 1959
Q2) The user of the ______ conflict style,also called the compromising style,attempts to resolve conflict through assertive give-and-take.
A) avoiding
B) accommodating
C) negotiating
D) forcing
Q3) ______ is simply faith in the character and actions of another.
A) Trust
B) Feedback
C) Active listening
D) Communication
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Page 12
Chapter 11: Compensation Management
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100 Flashcards
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Sample Questions
Q1) Vladimir's organization gives raises for completing certain tasks,not just showing up and being loyal to the firm.Vladimir's organization pays more for ______.
A) performance
B) competence
C) compression
D) structure
Q2) ______ costs are frequently the largest part of total production costs at today's business organizations.
A) Waste
B) Equity
C) Expectancy
D) Compensation
Q3) A rate range provides the maximum,minimum,and midpoint of pay for a certain group of jobs.
A)True
B)False
Q4) Describe how expectancy and equity theories apply to compensation.
Q5) Describe the four components of a compensation system.
Q6) Briefly describe the concept of comparable worth in compensation.
Page 13
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Chapter 12: Incentive Pay
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Sample Questions
Q1) Variable pay is compensation that depends on some measure of performance or results in order to be awarded.
A)True
B)False
Q2) Rajiv offered his team a bonus if the team completes the project 1 week ahead of time.Rajiv is using ______ as an incentive
A) piecework plan
B) variable pay
C) commission
D) profit sharing
Q3) ______ pay must target the strategic goals of the organization to be beneficial.
A) Incentive
B) Rate
C) Bonus
D) Entitlement
Q4) In compensation,a merit raise is a lump sum,typically given once to an individual at the end of a time period.
A)True
B)False
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Chapter 13: Employee Benefits
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Sample Questions
Q1) Unemployment Insurance allows unemployed workers to continue to have at least some ______ power.
A) retirement
B) medical
C) purchasing
D) commission
Q2) The ______ rule of Health Insurance Portability and Accountability Act of 1996 requires covered firms to have appropriate administrative,technical,and physical safeguards to protect the privacy of protected health information for individual employees.
A) pay
B) privacy
C) security
D) disclosure
Q3) Modular benefit plans provide the employee with several basic benefits packages from which the employee can select the one that best matches their life and family circumstances.
A)True
B)False
Q4) Describe an organization's options when providing flexible benefit plans.
Page 15
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Chapter 14: Workplace Safety, Health, and Security
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Sample Questions
Q1) The goal of ______ is to reduce stress and eliminate injuries and disorders associated with the overuse of muscles,bad posture,and repeated tasks.
A) utilization
B) ergonomics
C) vesting
D) compensation
Q2) Organizations should establish ______ plans with the overall objective being to respond to an emergency and manage the process of restoring the organization.
A) health and safety
B) affordable care
C) de-stressing
D) emergency response
Q3) ______ is a constant lack of interest and motivation to perform one's job.
A) Functional
B) Dysfunctional
C) Stress
D) Burnout
Q4) Describe the causes of stress and how it can be managed.
Q5) Describe the value of ergonomics to organizations and employees.
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Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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Q1) ______ is the process of accessing product designs that will take advantage of the current environmental situation and enhancing how well a company's products perform with renewable resources.
A) Sustainability
B) Accountability
C) Responsibility
D) Principles
Q2) ______ is the personal duty to someone else (a higher level manager or the organization itself)to use organization resources effectively to complete an assignment.
A) Responsibility
B) Principles
C) Accountability
D) Authority
Q3) To be allowed to use the ______ given,the person must accept or assume responsibility.
A) accountability
B) authority
C) sustainability
D) value
Page 17
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Chapter 16: Global Issues for Human Resource Managers
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Sample Questions
Q1) Organizations that tend to believe that their values and culture are superior to those of others will therefore frequently choose to staff international facilities with ______ nationals.
A) parent-country
B) host-country
C) third-country
D) fourth-country
Q2) Discuss the ways the major functions in HRM must be reconsidered in an international operation.
Q3) At John's organization,the annual sales prize is very important.Sales people work hard and compete against one another for the prize.It appears the ______ dimension of cultural diversity is high at John's organization.
A) assertiveness
B) future orientation
C) power distance
D) uncertainty avoidance
Q4) Discuss the advantages and disadvantages,along with the ethical implications,of outsourcing.
Q5) Describe the three issues involved in negotiating an expatriate assignment.
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