IT Project Management
Final Test Solutions
Course Introduction
IT Project Management introduces students to the principles, techniques, and tools necessary for managing information technology projects efficiently from initiation to closure. The course covers key areas such as project planning, scheduling, budgeting, risk management, quality assurance, and team coordination within an IT context. Students will learn how to align IT projects with organizational goals, apply industry-standard methodologies (such as Agile and Waterfall), use project management software, and address the unique challenges of IT projects, including changing requirements and rapid technological evolution. Real-world case studies and practical exercises will equip students with skills to lead successful IT projects and communicate effectively with stakeholders.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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12 Chapters
1009 Verified Questions
1009 Flashcards
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) One roadblock for ERP systems is that they require a substantial investment in order to be successful.
A)True
B)False
Answer: True
Q2) ERP and e-Business are diverse technologies.
A)True
B)False Answer: False
Q3) Checking inventory is an example of a(n):
A) software function.
B) system function.
C) database.
D) business process.
Answer: D
Q4) An ERP system implementation is less complex than a typical Information System implementation.
A)True
B)False Answer: False
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Chapter 2: Systems Integration
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Sample Questions
Q1) The people issues are the most challenging in systems integration.
A)True
B)False
Answer: True
Q2) CEOs and Presidents are involved in planning the long-term strategy of the organization.
A)True
B)False
Answer: True
Q3) The first step in systems integration is to take inventory of the various IT ________ being used in the organization.
A) resources
B) databases
C) hardware components
D) integrated systems
E) web-enabled applications
Answer: A
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) Employee data is managed in the ________ module.
A) database
B) purchasing
C) sales and marketing
D) credit management
E) human resource
Answer: E
Q2) Logistics is an example of a typical ERP module.
A)True
B)False
Answer: True
Q3) In ________ environments, clients only need access to the Internet and a standard browser like Internet Explorer with a few plug-ins to interact with ERP applications.
A) server-centric
B) web-based
C) client-centric
D) n-tier client/server
Answer: A
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Chapter 4: Development Life Cycle
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Sample Questions
Q1) The ASAP methodology makes use of predefined business tiers.
A)True
B)False
Q2) Like SDLC, the ERP development life cycle provides a systematic approach to implementing ERP software.
A)True
B)False
Q3) Describe the main phases or stages of the traditional ERP life cycle.
Q4) The phases of the traditional SDLC include investigation, design, implementation, ________, maintenance.
A) feasibility
B) purchasing
C) analysis
D) value proposition
E) ASAP
Q5) Prototyping is an example of a rapid development approach.
A)True
B)False
Q6) Describe the main phases or stages of the traditional SDLC.
Q7) Describe a methodology for rapid system development.
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) The ________ is/are in charge of managing the day-to-day aspects of the ERP project.
A) application steward
B) project manager
C) project executives
D) steering committee
E) none of the above
Q2) A project methodology should address all the components of the project from project startup through system planning.
A)True
B)False
Q3) A single ERP system cycle is easier to maintain and support.
A)True
B)False
Q4) Hurricane Katrina made it clear how important disaster ________ is today for every ERP implementation.
A) problem-solving
B) infrastructure
C) planning
D) management
Page 7
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) ERP vendors have different ________ strategies which determine the content and frequency of new system fixes and upgrades.
A) development
B) management
C) cost
D) release
Q2) In the functional requirements document, a key component will describe how the cross-functional ________ of the new integrated ERP system will affect departments within the company.
A) legacy systems
B) utilities
C) databases
D) data flows
Q3) What is contract life cycle management and how is this used in ERP implementations?
Q4) It is good to ask department managers and subject matter experts if they have any knowledge or experience with ERP vendors.
A)True
B)False
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Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) System process questions are usually handled by the vendor experts in the second tier of the support process.
A)True B)False
Q2) Even though it should be conducted just-in-time, training often gets put into the post-implementation schedule because the project schedule gets compressed.
A)True B)False
Q3) In the parallel implementation approach, the new ERP system is operated concurrently with the competition's.
A)True B)False
Q4) ERP system training should focus on showing users where to point and click in the applications.
A)True B)False
Q5) Training should be a continuous process even after the system is live. A)True B)False
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Chapter 8: Program and Project Management
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Sample Questions
Q1) Never changing the parameters in the original project goals can lead to scope creep.
A)True
B)False
Q2) Change control is how changes are managed through a change process and governance.
A)True
B)False
Q3) Senior management must remain committed to the project through every phase and must show their commitment.
A)True
B)False
Q4) The PMO will also have to make sure that ________ are in key positions.
A) salespeople
B) individual contributors
C) team players
D) executives
Q5) Leading ERP projects is a very risky but rewarding activity.
A)True
B)False
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) An ASP is a type of SaaS provider which offers to host the software of another vendor for the company that purchased the software license.
A)True
B)False
Q2) ERP systems make it ________ to use and share information.
A) easier
B) harder
C) controversial
D) necessary
Q3) One reason that outsourcing lowers costs is because it doesn't require any oversight.
A)True
B)False
Q4) Over a one year period, it is possible that a traditional ERP architecture might be cheaper than a SaaS solution.
A)True
B)False
Q5) How should an organization with an ERP system plan for a disaster?
Q6) How should an ERP system be secured?
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Chapter 11: Supply Chain Management
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Sample Questions
Q1) There is basically only one general type of supply chain.
A)True
B)False
Q2) Information is not a major driver of supply chain effectiveness because it does not have a physical presence.
A)True
B)False
Q3) Because ERP systems provide ________ information, decisions such as ordering raw materials can be based on actual inventory data.
A) real-time
B) processed
C) supplier
D) reverse auction
Q4) Describe the different "flows" in a supply chain network.
Q5) Supply webs, also known as exchanges, are virtual locations where buyers and sellers can meet.
A)True
B)False
Q6) How are the different facilities integrated into the supply chain network?
Page 12
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) The focus of market research is finding ways to increase the duration and intensity of customer relationships.
A)True
B)False
Q2) The Internet makes it easier for customers to switch vendors.
A)True
B)False
Q3) The call center has become a common source for customers to find quick answers to complex technical questions.
A)True
B)False
Q4) In recent years, the CRM market is moving towards ________ vendors due to consolidation, mergers and acquisitions among CRM software vendors.
A) improved
B) bigger
C) fewer
D) more
Q5) Why is it important that CRM be customer-driven rather than technology-driven?
Q6) How is CRM integrated with the processes associated with data analysis?
Page 13
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) Assessment is the last step of the OPM3 process.
A)True
B)False
Q2) To fully utilize the new ERP system, the ________ results need to be incorporated into the ERP implementation scope and plan.
A) blueprinting
B) functional analysis
C) OPM3
D) BPR
Q3) ERP implementations often involve only minor changes to the organization.
A)True
B)False
Q4) The BPR organizational structure must coincide with the project governance.
A)True
B)False
Q5) Less skilled companies can raise their ERP skills by training employees or hiring external consultants.
A)True
B)False
Q6) Why is change management so import for ERP projects? Page 14
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Page 15