Introduction to Public Sector Management Test Questions
Course Introduction
Introduction to Public Sector Management explores the foundational principles, structures, and functions of managing organizations within the public sector. The course examines the unique challenges faced by public managers, including accountability, transparency, ethical governance, and service orientation. Students will analyze the differences between public and private sector management, understand policy implementation, budgetary processes, and the impact of political and legal frameworks. Through case studies and real-world examples, this course equips learners with essential skills to effectively lead, innovate, and improve public services in a dynamic and complex environment.
Recommended Textbook
Managing the Public Sector 9th Edition by Grover Starling
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12 Chapters
364 Verified Questions
364 Flashcards
Source URL: https://quizplus.com/study-set/3762
Page 2
Chapter 1: The Nature of Public Administration
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/75022
Sample Questions
Q1) However diverse the activities of public administrators might seem, research indicates that the activities of these managers can he categorized into 10 roles.Which of the following is NOT such a role?
A)Figurehead
B)Entrepreneur
C)Disturbance handler
D)Arbitrator
E)Liaison
Answer: D
Q2) Public health, education, clean air, and police protection are best described as programs
A)provided primarily at the local level.
B)historically provided at state and local levels before they were provided at the federal level.
C)exhibiting characteristics of public goods.
D)with considerable 'spillover" effects.
E)increasingly provided by nongovernmental organizations.
Answer: C
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Chapter 2: The Political-Legal Environment of Administration
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) One source of power for a manager derives from the identification of others with him or her, The technical name for this type of power is A)connection.
B)charisma.
C)dependence.
D)transference.
E)referent.
Answer: E
Q2) Opening formal government meetings to the public is an example of A)sunset laws.
B)institutionalized citizen participation.
C)sunshine laws.
D)Executive Order 12875.
E)representative bureaucracy.
Answer: C
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Page 4
Chapter 3: Intergovernmental Relations
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) How do categorical grants differ from block grants?
Answer: not answered
Q2) According to the text, the era of cooperative federalism was
A) 1789-1933
B) 1933-1960
C) 1960-1968
D) 1968-1980
E) 1980-1993
Answer: B
Q3) ______________________ grants are available across-the-board to all who are eligible in a category, while ______________________ grants are made only for specific purposes.
A) block grants and target grants
B) formula grants and innovation grants
C) formula grants and application grants
D) block grants and application grants
E) application grants and target grants
Answer: C
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Page 5
Chapter 4: Administrative Responsibility and Ethics
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) Ernest Fitzgerald and Colleen Rowley are famous
A) special prosecutors
B) ethicists
C) whistleblowers
D) inspector generals
E) public relations experts
Q2) "Trust is a social good to be provided just as much as the air we breathe or the water we drink." Who said that?
A) Sissela Bok
B) Philip K.Howard
C) Robert Redford
D) Sandra Day O'Connor
E) Ralph Nader
Q3) Explain how a representative bureaucracy is, in theory, supposed to encourage administrative responsibility.Why might the theory not work in practice?
Q4) How does Aristotle think one finds happiness?
Q5) What does Bok recommended we do about deception by government officials?
Q6) What is administrative responsibility?
Q7) Define the public interest.
Page 6
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Chapter 5: Planning
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) Which of the following best explains the success of direct government action?
A)Eliminates transaction costs
B)Externalizes transaction costs
C)Third-party government
D)Relatively high media scrutiny
E)The power of eminent domain
Q2) The Delphi technique is an example of
A)structured decision making.
B)expert forecasting.
C)unstructured decision making.
D)crisis management.
E)qualitative forecasting.
Q3) Discuss the strengths and weaknesses of the rational planning model.
Q4) Which of the following is NOT a type of program evaluation?
A)Performance measurement
B)Process (or implementation) evaluation
C)Outcome evaluation
D)Impact evaluation
E)Cost-benefit analysis
Q5) What the forecasting methods are available to public administrators?
Page 7
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Chapter 6: Decision Making
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31 Verified Questions
31 Flashcards
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Sample Questions
Q1) What would be the project's approximate benefit to cost ratio?
A)0.8
B)0.95
C)1.15
D)1.33
E)Equal to or more than 2.00
Q2) Altering variables in a model is an example of A)simulation.
B)incrementalism.
C)sensitivity analysis.
D)the counterintuitive nature of systems.
E)the strategic factor.
Q3) Compared to operations research, systems analysis is A)broader.
B)synonymous.
C)narrower.
D)antithetical.
E)usually more quantitative.
Q4) The first step in decision making is to identify the problem.Discuss some of the difficulties this step entails.
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Chapter 7: Organizing
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) What do organization charts show? What are their limitations?
Q2) Defined a network organization and give an example.
Q3) Which of the following principles states that authority and responsibility should flow in a direct line vertically from the highest level to the lowest level?
A)Scalar principle
B)Line and staff principle
C)Systems structure
D)Division of labor
E)Mosaic
Q4) According to the text, what matters most in determining the span of control is not how many people report to the manager but
A)the level of maturity of the subordinates.
B)the length of time the subordinates have been in the organization.
C)how many people who have to work with each other report to the manager.
D)the experience of the manager.
E)the organization's environment.
Q5) Explain the sports metaphor that Keidel uses to describe the kinds of interaction, communication, and chemistry at work in certain organizations today.
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Page 9
Chapter 8: Leading
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26 Verified Questions
26 Flashcards
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Sample Questions
Q1) What was one of the two major ways presented in the text by which top management can approach the challenge of organizational change?
A) stakeholder analysis
B) values-based leadership
C) organizational development
D) social contract
E) internal network building
Q2) What leadership traits do you consider most important.Why?
Q3) Explain the contingency approach to leadership.
Q4) Political scientist Fred I.Greenstein identifies which of the following qualities as key to effectiveness of presidents as leaders?
A)Communications
B)Emotional intelligence
C)Political skill
D)Vision
E)Cognitive style
Q5) Explained the significance of the Hawthorne studies.
Q6) What can an administrator learned from Herzberg's satisfiers and dissatisfiers?
Q7) How might an administrator actually use Maslow's hierarchy of needs?
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Chapter 9: Implementation
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) The Philadelphia office of the Department of Veterans Affairs uses _____________ to improve many of its processes.Similarly, the Defense Distribution Depot tries to mimic the distribution processes of such private carriers as Federal Express and UPS.
A) scheduling models
B) reengineering
C) total quality management
D) streamlining
E) benchmarking
Q2) Why do some think public-private partnerships are an attractive way to deliver services?
Q3) What is Total Quality Management?
Q4) Streamlining refers to
A)a method for doing "quick and dirty" evaluations.
B)the Rule of 72.
C)reorganizing around outcomes-customers, products, and process-not functions.
D)a method of enhancing the feedback process during implementation.
E)an innovative approach to contracting in which there are only very general procedures for directing employees.
Q5) In the case study "Friendly Fire," how did practical drift occur?
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Chapter 10: Human Resources Management
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) In recruiting and testing, the relationship between one's score on a selection device and one's future job performance is known as
A)predictive power.
B)significance.
C)validity.
D)reliability.
E)effectiveness.
Q2) What are the two ways in which plaintiffs in Title VII cases can prove discrimination?
A) unequal practice and unequal effect
B) inconsistent procedures and inconsistent results
C) different process and contrariety of effect
D) disparate treatment and disparate impact
E) similar conduct and similar consequence
Q3) Traces the development of public personnel management in the United States from "government by a gentleman" to "government by shared power."
Q4) In public sector collective bargaining, what do management and labor bargain about?
Q5) What are the four steps that normally constitute the formal grievance process?
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Chapter 11: Public Financial Management
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) What type of accounting records expenditures when an obligation is incurred (as one records a check when it is written, not when the bank actually makes payment) and records revenues when earned (for example, when taxes are due, not when the taxpayer actually pays)?
A)The Austrian school of accounting
B)Fund accounting
C)Accrual accounting
D)Time-phased accounting
E)Cost accounting
Q2) Which of the following concepts is most closely associated with a consumption tax?
A)Estate tax
B)User fees
C)Proportional tax
D)Value-added tax
E)Stabilization
Q3) To make the budget process more flexible, the executive and legislative branches engage in certain compromises.Explain how the following compromises work: backdoor spending, reprogramming, transfers, and supplemental appropriations.
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Chapter 12: Information Management
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) Explain data mining.
Q2) The table above shows the essence of a formal reporting system used by A)the U.S.Army in its after-action reports.
B)Texaco's visualization center.
C)Microsoft's senior management.
D)the British civil service in India.
E)New Zealand's Ministry of Treasury.
Q3) With which of the following points would expert presenters be most likely to DISAGREE?
A) Provide handouts after the presentation.
B) For variety and excitement, used several fonts, music clips, videos, and animation.
C) Do not place your agency logo in a corner of each slide.
D) Tell a story with each slide.
E) Treat your bullet points as headlines.
Q4) Compare and contrast the following terms: data, information, and knowledge.
Q5) The text presents three examples of how organizations acquire information: the British Civil Service in India, the Eisenhower White House, and the World Health Organization.What lessons to you draw from these examples?
Q6) "Reason and instinct do not represent rival views of leadership." Explain.
Page 14
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