Introduction to Management
Textbook Exam Questions
Course Introduction
Introduction to Management provides students with a foundational understanding of the principles, functions, and roles of management within organizations. The course explores key topics such as planning, organizing, leading, and controlling, as well as decision-making, motivation, strategic management, and communication. Emphasizing both theoretical frameworks and real-world applications, students will learn how managers coordinate resources, foster effective teams, and adapt to dynamic business environments. Through case studies and interactive learning, students gain practical insights into managing people and processes, preparing them for further study or entry-level management roles in various fields.
Recommended Textbook MGMT 3rd Canadian Edition by Chuck Williams
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Chapter 1: Management
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Q1) Refer to Narrative 1-4. Which word best describes the product introductions,given that the objective of both soft-drink manufacturers was to increase their market share?
A)synergistic
B)empathetic
C)inefficient
D)autonomous
Answer: C
Q2) Which types of skills tend to be most important to the success of lower-level managers?
A)decisional skills
B)human skills
C)motivation to manage
D)technical skills
Answer: D
Q3) Top managers are the managers responsible for facilitating team activities toward goal accomplishment.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organizational Environments and Cultures
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Q1) Simons was one of Canada's first fashion retailers,and has recently expanded outside Québec. How would Simons view other companies that have a broad presence in fashion retail?
A)as a weakness
B)as a risk
C)as an opportunity
D)as a threat
Answer: D
Q2) Business confidence indices are a viable alternative to economic statistics for management decision making.
A)True
B)False
Answer: True
Q3) A company's general environment consists of the economy and the technological,sociocultural,and political/legal trends that indirectly affect all organizations.
A)True
B)False
Answer: True
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Chapter 3: Ethics and Social Responsibility
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Q1) Not violating the law is one of the principles of ethical decision making.
A)True
B)False
Answer: True
Q2) Which of the following is an example of a stakeholder group that an organization must satisfy to ensure long-term survival?
A)suppliers
B)Statistics Canada
C)the general public
D)the media
Answer: A
Q3) Magnitude of consequences is the total harm or benefit derived from an ethical decision.
A)True
B)False
Answer: True
Q4) All adults reach the postconventional level of morality.
A)True
B)False
Answer: False
Page 5
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Chapter 4: Planning and Decision Making
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Q1) Refer to Narrative 4-2. Which statement sums up the primary problem at WestJet?
A)Its customers are not brand loyal.
B)Its advertising campaigns are ineffective.
C)Its aircraft fleet represented a constraint.
D)Its expansion plans were too ambitious.
Q2) In 2013,Lululemon battled as many as 50 websites selling counterfeit yoga apparel. Which of the following do the unauthorized websites best exemplify?
A)a standard of malfeasance
B)a problem
C)a benchmark
D)a keystone issue
Q3) What levels of an organization must have goals and action plans that support the goals and action plans at the top of the organization for planning to work best?
A)bottom and staff levels
B)top and middle levels
C)bottom and middle levels
D)group levels
Q4) Identify and explain the purpose of the S.M.A.R.T. guidelines.
Q5) What is planning? What are its benefits?
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Chapter 5: Organizational Strategy
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Q1) Which of the following is one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?
A)character of management
B)existing complementary products
C)level of government subsidies
D)threat of substitute products
Q2) A response is a competitive move designed to defend or improve a company's market share or profit.
A)True
B)False
Q3) Which corporate strategy addresses the question "How should we compete in this industry"?
A)corporate-level
B)industry-level
C)firm-level
D)niche-specific
Q4) Define attacks and responses in terms of competitive moves,and discuss under what conditions each are most likely.
Q5) Differentiate between competitive inertia and strategic dissonance.
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Chapter 6: Innovation and Change
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Q1) Which of the following best identifies where in the typical S-curve pattern of innovation increased effort-that is,money,research and development,etc.-brings only small improvements in technological performance?
A)at the beginning of the cycle
B)in the middle of the cycle
C)at the end of the cycle
D)throughout the entire cycle
Q2) What is the shape of the typical innovation pattern that nearly all technology cycles follow?
A)W-curve
B)U-curve
C)bell-shaped
D)S-curve
Q3) The three parts of the experiential approach to innovation are design iterations,testing,and milestones.
A)True
B)False
Q4) What are innovation streams? Describe a typical innovation stream.
Q5) Define creativity. Explain its relationship to organizational innovation.
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Chapter 7: Global Management
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Q1) Expatriates are often shielded from the local culture,in contrast to their families.
A)True
B)False
Q2) Multinational corporations are corporations that own businesses in three or more countries.
A)True
B)False
Q3) Global business is the buying of goods and services by people from different countries.
A)True
B)False
Q4) Franchisors often succeed in local cultures because they are owned by local business people who are familiar with the market,and can adjust their product to local tastes.
A)True
B)False
Q5) Define foreign direct investment. Name one of the top eight countries with the largest direct foreign investment in Canada.
Q6) Briefly explain how companies can assess the growth potential of new markets. To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Designing Adaptive Organizations
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Q1) Hallmark has four departments: (1)Flowers and Gifts,(2)Cards and E-cards,(3)Hallmark Collectibles,and (4)Photo Albums and Scrapbooks. Which type of departmentalization does Hallmark use?
A)matrix
B)product
C)customer
D)geographic
Q2) Organizational structure is the vertical and horizontal configuration of departments,authority,and jobs within a company.
A)True
B)False
Q3) Effective delegation transfers accountability to a staff member.
A)True
B)False
Q4) List and briefly describe the two approaches that companies can use to redesign internal processes.
Q5) What is job specialization? Briefly explain its advantages and disadvantages.
Q6) Define standardization. How is this concept relevant to the degree of organizational centralization?
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Chapter 9: Leading Teams
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Q1) A furniture manufacturer has a problem in its cutting department. Rather than trying to solve the problem herself,the production manager employs a work team to review the entire cutting process. The work team is able to develop several creative ideas,select the best idea,and then implement it to resolve the problem. Which factor likely led to this solution?
A)The team created internal competition among its members,which led to the development of better ideas.
B)The manager was removed from the problem-solving process.
C)The team was able to view the problem from multiple perspectives.
D)The team took direct responsibility for service quality.
Q2) Refer to Narrative 9-2. Team members are provided with access to the most current equipment,including some very specialized equipment that is rarely found outside the largest corporate and academic research facilities. By so doing,what were Canada's Smartest Kitchen team members given?
A)power-sharing
B)administrative control
C)group norms
D)structural accommodation
Q3) What are project teams? List the advantages associated with their usage.
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Page 11
Chapter 10: Managing Human Resource Systems
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Q1) Explain how job analysis is related to recruiting. Be sure to specify how it helps an organization to meet a basic legal requirement for human resource management.
Q2) What is the primary advantage of the structured interview?
A)the amount of background information it reveals
B)its ability to substitute for biodata
C)all applicants are asked the same questions
D)its validity
Q3) Which type of error did the manager commit when she rated all of her subordinates as above-average in all performance areas?
A)central tendency error
B)validity error
C)leniency error
D)halo error
Q4) What is the Canadian legal system based on?
A)the Canadian Labour Code
B)the Constitution Act of 1867
C)the British Colonial Law of 1803
D)the French Colonial Law of 1755
Q5) List and briefly define the three basic kinds of compensation decisions.
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Chapter 11: Managing Individuals and a Diverse Workforce
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Q1) Refer to Narrative 11-1. After studying the problem,the executive committee discovered that the company recruited the same number of men and women,but women were not being promoted to the top management positions. Which of the following probably existed?
A)an executive box
B)an impervious chain of management
C)a missing ladder rung
D)a glass ceiling
Q2) Comment on the nature,sources,pervasiveness,and impact of age discrimination in Canada. Give an example of one situation that you are acquainted with that could be construed as an example of age discrimination. Explain how,if at all,the possible remedies for age discrimination provided in the text could have avoided the situation described in your example.
Q3) Refer to Narrative 11-1. Which type of diversity did the retreat in Costa Rica reveal a need to be concerned about?
A)surface-level
B)affirmative action
C)peripheral
D)discriminatory
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Chapter 12: Motivation
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Q1) Refer to Narrative 12-1. According to which of the following theories is the motivation for women athletes to perform at the top of their ability less than that for men?
A)equity theory
B)reinforcement theory
C)goal-setting theory
D)theory of procedural justice
Q2) Own the Podium,an organization devoted to supporting Canada's Olympic and Paralympic athletes,set a goal of 19 Olympic medals at the Rio Games in 2016,which represented one more than their actual total from London in 2012. Which of the following is<u> <b>BEST </u></b>illustrated by this goal?
A)goal congruity
B)goal specificity
C)goal difficulty
D)goal acceptance
Q3) For goal-setting theory to motivate employees,managers must provide frequent,specific,performance-related feedback.
A)True
B)False
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Chapter 13: Leadership
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Q1) Which of the following traits refers to the extent to which leaders are truthful with others?
A)honesty
B)self-confidence
C)emotional stability
D)charisma
Q2) Which trait in a leader is manifested as decisive and assertive behaviour that tends to gain others' firm trust?
A)emotional stability
B)integrity
C)self-confidence
D)drive
Q3) What is another term for considerate leadership behaviour?
A)initiating structure behaviour
B)job-centred leadership
C)concern for people
D)concern for production
Q4) What are the assumptions of Fiedler's contingency theory? What needs to be done in order to make this theory practical for use in the workplace?
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Chapter 14: Managing Communication
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Q1) In which of the following cases would written communication be preferable to oral communication?
A)when immediate feedback is needed
B)when messages are complex and ambiguous
C)when messages are emotion laden
D)when messages are very simple
Q2) Refer to Narrative 14-1. Which of the following would email users who received the email about P&G's Febreze have used to understand the message?
A)physical stimuli
B)intranets
C)encoding
D)decoding
Q3) What is the term for a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behaviour?
A)downward guidance
B)coaching
C)counselling
D)leading
Q4) Briefly differentiate between active listening and empathetic listening.
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Chapter 15: Control
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Q1) List and briefly identify the five methods that managers can use to achieve control in their organizations.
Q2) What is the term for a performance assessment whereby companies identify which customers are leaving and the rate at which customers are leaving?
A)customer subjectivity
B)customer satisfaction
C)customer defection
D)customer objectivity
Q3) The balanced scorecard method of control minimizes the chance of suboptimization.
A)True
B)False
Q4) Implementing controls is always worthwhile.
A)True
B)False
Q5) Customer satisfaction surveys are an accurate and effective way to answer this balanced scorecard question: "How do customers see us?"
A)True
B)False
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Chapter 16: Managing Information in a Global World
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Q1) Which of the following best describes the manual capture of information?
A)fast
B)expensive
C)low labour requirements
D)highly accurate
Q2) Why would a company use a decision support system (DSS)?
A)It speeds up and simplifies the acquisition of information.
B)It only processes security data.
C)It helps managers understand problems and potential solutions with sophisticated models.
D)It can be used to replace all managerial decision making.
Q3) What type of costs are associated with cooling server infrastructure?
A)processing
B)communication
C)storage
D)retrieval
Q4) Data and information are the same as knowledge.
A)True
B)False
Q5) Briefly distinguish between knowledge and information.
Page 18
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Chapter 17: Managing Service and Manufacturing Operations
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Q1) Total quality management (TQM)saved Xerox from bankruptcy when it was badly beleaguered by its Japanese rivals. What would TQM have brought to Xerox to save it from bankruptcy?
A)Every Xerox employee,from the top to the bottom,became focused on meeting or exceeding its customers' needs.
B)The company became committed to satisfying its shareholders.
C)Xerox managers focused on financial goals,using budgets and financial statement ratios to guide their decisions.
D)Xerox adopted a cost-cutting philosophy
Q2) An article addressed to nurses who work in intensive care said,"Patients may feel isolated or ostracized from those around them,including medical staff,because of their condition or appearance. Practices affirming the patient's intrinsic value and individual personality will be critical to establishing trust and rapport." Providing which of the following is one method to affirm a patient's intrinsic value?
A)empathy
B)serviceability
C)durability
D)homogeneity
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Chapter 18: History of Management
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Q1) Daniel is a new employee in a meat processing plant's accounting department. Daniel's supervisor is pleased that Daniel has joined her department. Every directive she gives Daniel,he follows right away without question. What would Chester Bernard say Daniel's behaviour is an example of?
A)zone of authority
B)zone of understanding
C)zone of acceptance
D)zone of indifference
Q2) Patrick rewards his best production workers and treats all workers fairly. When Patrick encouraged all production staff to model the most efficient ones,he rewarded the entire department when their production numbers increased. To which human relations approach is this most closely related?
A)using group dynamics to ensure that organizational goals are met
B)employing Gantt charts to monitor productivity
C)finding the one best way for doing each task
D)dividing the work and the responsibility equally between management and workers
Q3) What advantages does the systems approach to management offer that other approaches do not?
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