Introduction to Management Practice Exam
Course Introduction
Introduction to Management provides students with a comprehensive overview of the fundamental concepts, principles, and practices that underpin effective management in organizations. The course explores the core functions of management, including planning, organizing, leading, and controlling, while examining both classical and contemporary management theories. Students will analyze the roles and responsibilities of managers, the impact of organizational structure, the importance of effective communication, and the challenges of leadership in a diverse and evolving business environment. Through case studies, group discussions, and practical exercises, students gain valuable skills in decision-making, problem-solving, and team collaboration critical to succeeding in various managerial roles.
Recommended Textbook
Modern Management Concepts and Skills 14th Edition by Samuel C. Certo
Available Study Resources on Quizplus
21 Chapters
1890 Verified Questions
1890 Flashcards
Source URL: https://quizplus.com/study-set/1374
Page 2
Chapter 1: Principles of Modern Management: Concepts and Skills
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27392
Sample Questions
Q1) When referring to efficiency management gains during the manufacturing process, being efficient means that ________.
A) a small proportion of total resources contributes to productivity
B) a small proportion of total skilled employees contributes to productivity
C) an equal proportion of skilled and unskilled employees contributes to productivity
D) a large proportion of resources contributes to productivity
E) a small proportion of total human and capital resources contributes to productivity
Answer: D
Q2) The first stage in career evolution is the ________ stage.
A) establishment
B) decline
C) exploration
D) plateauing
E) maintenance
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Managers, Society, and Sustainability
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27393
Sample Questions
Q1) PepsiCo, a food and beverage manufacturer, began measuring the footprint of carbon emissions of its orange juice brand, Tropicana, in an effort to become more sustainable. Which of the following areas does this study focus on?
A) the economy
B) the environment
C) the society
D) the performance
E) the business
Answer: B
Q2) Organizations not pursuing a social obligation approach to their business goals usually achieve higher levels of social responsiveness than organizations that take the social responsibility approach.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Management and Diversity
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27394
Sample Questions
Q1) Eli International has just begun a recruitment drive in colleges. Hoping to increase the cultural diversity within the organization, recruiters are focusing on candidates from a number of minority communities. The organization firmly believes that different cultural viewpoints can contribute to innovation and customer insights. The company must hold training sessions with existing employees to help them welcome and understand their new colleagues. Which of the following approaches will best help the company achieve all its goals?
A) assimilation approach
B) "golden rule" approach
C) multicultural approach
D) righting-the-wrongs approach
E) culture-specific approach
Answer: C
Q2) Staffing an organization with nontraditional employees ________.
A) hampers the organization's ability to withstand change
B) demotivates the minority employees in the organization
C) increases costs in the organization
D) increases customer dissatisfaction
E) improves the quality of management
Answer: E
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Managing in the Global Arena
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27395
Sample Questions
Q1) Canada, the People's Republic of China, Indonesia, and the United States are all members of the Asian-Pacific Economic Cooperation. This agreement is an example of an ________ agreement.
A) international license
B) international market
C) international framework
D) international import
E) international export
Q2) If a company in the United States allows a company in England to use its brand name for a fee, the company is said to have entered into a(n) ________.
A) license agreement
B) direct investing agreement
C) venture agreement
D) export agreement
E) import agreement
Q3) Managers with an ethnocentric attitude are prone to stereotype foreign management practices as faulty and unreasonable.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Plans and Planning Tools
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27396
Sample Questions
Q1) Which of the following refers to targets to be achieved within a time frame of five to seven years?
A) short-term objectives
B) intermediate-term plans
C) long-term objectives
D) operational goals
E) medium-term objectives
Q2) Are planning tools an effective way for managers to enhance their company's plans and goals? Defend your answer.
Q3) The sales force estimation method is a sales forecasting technique that tracks sales by estimating the perceptions of salespeople as a group.
A)True
B)False
Q4) Marjorie is confused with the differences between policies and procedures. How would you explain these terms and their use in the planning process to Marjorie?
Q5) Short-term objectives are targets to be achieved within five to seven years.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Making Decisions
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27397
Sample Questions
Q1) Compare the advantages gained when a manager utilizes group versus individual decision making.
Q2) An advantage of brainstorming is that ________.
A) it allows members to know why individuals voted the way they did B) it provides the option of supporting or rejecting an idea without fear of recrimination C) it supports the expression of as many useful ideas as possible D) it is suitable for teams whose group members are geographically dispersed E) members are not required to defend their ideas
Q3) A group decision-making process which forbids negative feedback on any suggested alternative by any group member until all members have presented alternatives is known as ________.
A) groupthinking
B) brainstorming
C) doublethink
D) mindmapping
E) scapegoating
Q4) What is the probability theory? Define probability and expected value. How are they related to each other?
Q5) What is bounded rationality?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Strategic Planning: Strategies, Tactics, and Competitive Dynamics
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27398
Sample Questions
Q1) ________ is short-range planning that emphasizes the current operations of various parts of the organization.
A) Operational planning
B) Intermediate planning
C) Strategic planning
D) Strategic control
E) Tactical planning
Q2) Strategic implementation is the last step of the strategic management process.
A)True
B)False
Q3) Managers only perform environmental analysis to help them understand what is happening outside their organization.
A)True
B)False
Q4) The first step of strategic management is designed to ________.
A) establish an organizational direction
B) formulate strategy
C) study the organizational environment
D) advise managers to commit funds for planning
E) control the environment
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Fundamentals of Organizing
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27399
Sample Questions
Q1) Which of the following is the last step in the organizing process?
A) Allocate resources and directives for subtasks.
B) Evaluate results of organizing strategy.
C) Establish major tasks.
D) Reflect on plans and objectives.
E) Divide major tasks into subtasks.
Q2) Which of the following is true about departmentalizing by matrix?
A) It ensures unity of command.
B) Project managers generally report directly to the company CEO.
C) A matrix organization essentially has a bureaucratic structure.
D) When on a project, workers are not responsible for their original duties.
E) This mode is usually not utilized for short-term projects.
Q3) The more experienced the employees and manager are, the ________ the manager's span of management can be.
A) wider
B) narrower
C) briefer
D) flatter
E) taller
Q4) Discuss the five main steps in the organizing process.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Responsibility, Authority, and Delegation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27400
Sample Questions
Q1) The first step in the functional similarity method of dividing jobs is ________.
A) to designate appropriate activities that must be performed to reach desired objectives
B) to examine management system objectives
C) to make specific individuals responsible for performing specific jobs
D) to design specific jobs by grouping similar activities
E) to create an organization chart
Q2) Responsible managers take complete charge of their work groups.
A)True
B)False
Q3) A manager who is directly responsible for executing a function has a(n) ________.
A) general responsibility
B) specific responsibility
C) operating responsibility
D) cyclical responsibility
E) consultative responsibility
Q4) What factors should managers take into consideration when choosing whether they should use centralization or decentralization decision making practices?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Human Resource Management
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27401
Sample Questions
Q1) As Michael prepares to hire a replacement tool cutter for his production unit, he realizes the best way to be prepared to begin the hiring process is to have a ________ in front of him.
A) job schema
B) hiring graph
C) job diagram
D) job description/job specification
E) technology chart
Q2) What is the role of training in providing appropriate human resources to an organization?
Q3) The management inventory card, the position replacement form, and the management manpower replacement chart are three separate recordkeeping devices for a human resource inventory.
A)True
B)False
Q4) What are the various sources of human resources available to recruiters outside an organization?
Q5) Describe the sources of human resources inside an organization.
Q6) Discuss the need for recruiters to know their source of human resources.
Q7) Write a short essay on the process of recruitment.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Organizational Change: Stress, Conflict and Virtuality
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27402
Sample Questions
Q1) Workers who have some mobility but are expected to report to the office on a regular basis are called ________.
A) fixed workers
B) hoteling workers
C) tethered workers
D) home based
E) mobile workers
Q2) Which of the following is a conflict resolution strategy where parties to the conflict settle on a solution that gives both of them part of what they wanted?
A) compromising
B) negotiating
C) avoiding
D) resolving
E) adjudication
Q3) What value does Organizational Development (OD) bring to companies and management?
Q4) "The only thing constant is change" is a very common saying. If this saying is indeed true, why then is it individuals have such difficult times accepting change?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Influencing and Communication
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27403
Sample Questions
Q1) The process of guiding the activities of organization members in appropriate directions is called controlling.
A)True
B)False
Q2) Describe formal communication and explain the three basic types of formal communication.
Q3) Mark finds out that his colleague, Mae, will soon be quitting the company and joining a rival firm. He immediately passes this information on to his teammate Josh, who tells Craig, who in turn mentions it to his secretary. In this way the message spreads from one person to the next, until the entire department knows about it. This is an example of the
A) serial grapevine
B) single-strand grapevine
C) gossip grapevine
D) probability grapevine
E) cluster grapevine
Q4) Mark is the CEO of a leading FMCG company. He wants to encourage greater upward communication in the organization. What are some of the ways in which he can do this?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27404
Sample Questions
Q1) Derek Bonnell is the editor of a leading magazine. He rarely exerts positional powers and remains friendly with his subordinates. He also takes care to accommodate the personal needs of his subordinates as far as possible. Derek is a(n) ________.
A) supportive leader
B) accommodating leader
C) participative leader
D) directive leader
E) achievement-oriented leader
Q2) What is the central theme of the path-goal theory of leadership? What kinds of leadership behavior does it describe? Give an example of a situation in which a manager uses this model to decide how to act with a particular subordinate.
Q3) According to the Michigan studies, behavior that focuses primarily on the work a subordinate is doing is known as ________.
A) employee-centered behavior
B) job-centered behavior
C) consideration behavior
D) structure behavior
E) subordinate-centered behavior
To view all questions and flashcards with answers, click on the resource link above.
15
Chapter 14: Motivation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27405
Sample Questions
Q1) Which of the following is a process theory of motivation?
A) Porter-Lawler theory
B) Alderfer's ERG theory
C) Maslow's hierarchy of needs
D) McClelland's acquired needs theory
E) Argyris's maturity-immaturity continuum
Q2) Theory X is a set of essentially positive assumptions about human nature.
A)True
B)False
Q3) A manager in an IT company believes that his team members are inherently lazy, dislike work, and will avoid work if they can. He relies heavily on threat and coercion to gain their compliance. Which of the following theories of human motivation is evident here?
A) theory Z
B) theory XY
C) theory X
D) theory Y
E) equity theory
Q4) What role does behavior modification play in motivation of employees?
Q5) Define motivation and the two basic types of motivation theories.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Groups and Teams
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27406
Sample Questions
Q1) Personal factors as recreational interests, race, gender, and religion serve as foundations for ________.
A) interest groups
B) work teams
C) friendship groups
D) committees
E) special-purpose teams
Q2) Identify the most mature stage of the formal group development process.
A) decision making
B) acceptance
C) group solidarity
D) communication
E) group control
Q3) What steps can management take to help prevent "groupthink" from occurring in formal groups?
Q4) Problem-solving teams consist of 5 to 12 volunteer members from different areas of the department who meet weekly to discuss ways to improve quality and efficiency.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managing Organization Culture
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27407
Sample Questions
Q1) The ________ dimension of organization culture is a component that encourages the existence of basic human differences among organization members.
A) spirituality
B) customer
C) diversity
D) innovation
E) ethics
Q2) ________ is an organization culture characterized by an internal focus along with an emphasis on stability and control.
A) Bureaucracy culture
B) Market culture
C) Clan culture
D) Hierarchy culture
E) Adhocracy culture
Q3) Briefly explain the concept of organizational commitment.
Q4) A clan culture is an organization culture with a strong external focus coupled with a low degree of flexibility and discretion.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Controlling, Information, and Technology
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27408
Sample Questions
Q1) The process of developing information begins with gathering some type of facts or statistics, called ________.
A) knowledge
B) expertise
C) data
D) information
E) wisdom
Q2) Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable.
A) performance gap
B) measurement
C) problem
D) symptom
E) goal
Q3) How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?
Q4) Define the terms "technology," "information technology," and "information systems."
To view all questions and flashcards with answers, click on the resource link above.
Page 19
Chapter 18: Production and Control
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27409
Sample Questions
Q1) Productivity is the relationship between the total amounts of goods or services being produced and the organizational resources needed to produce them.
A)True
B)False
Q2) Briefly define the main points of strategies, systems, and processes.
Q3) ________ is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time.
A) Location strategy
B) Process strategy
C) Product strategy
D) Layout strategy
E) Capacity strategy
Q4) Which of the following outlines the financial plan of an organization for a particular period?
A) income statement
B) balance sheet
C) HR design
D) product layout
E) budget
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Appendix 1: Managing History and Current Thinking
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27410
Sample Questions
Q1) Which of the following is a characteristic of situations in which management science techniques are applied?
A) Managers need help analyzing a large number of variables.
B) The use of behavioral models to investigate the decision situation is indicated.
C) Managers want to determine the psychological and behavioral attitudes of employees.
D) Managers want to determine quality of the customer experience.
E) Social implications are used as guidelines for making a particular decision.
Q2) Which of the following resources of the organization is Fayol's principle of work specialization focused on?
A) human
B) capital
C) monetary
D) material
E) technological
Q3) What is the human relations movement in management theory? How would you, as a manager in an organization, use the human relations approach to manage employees?
Q4) What is the behavioral approach to management?
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Management and Entrepreneurship: Handling
Start-Ups and New Ventures
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27411
Sample Questions
Q1) ________ is the process in which an individual or group of individuals in an existing corporation create a new organization or instigate renewal or innovation within that corporation.
A) Corporate social entrepreneurship
B) Intrapreneurship
C) Entrepreneurship
D) Corporate entrepreneurship
E) Social entrepreneurship
Q2) ________ involves improving the firm's ability to execute strategies and focuses on new processes instead of new products.
A) Sustained regeneration
B) Project hosting
C) Organizational rejuvenation
D) Strategic renewal
E) Domain definition
Q3) When analyzing entrepreneurial opportunities, the opportunity identification step is, "Where the rubber meets the road" and often presents a difficult challenge.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 21: Encouraging Creativity and Innovation
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/27412
Sample Questions
Q1) What are the steps involved in the incremental improvement process?
Q2) According to the time-pressure/creativity matrix, people who feel as if they are on autopilot ________.
A) focus on one activity for a significant part of the day because they are undisturbed or protected
B) believe that they are doing important work and report feeling positively challenged by and involved in the work
C) show creative thinking that is equally oriented toward identifying problems and generating or exploring ideas
D) receive little encouragement from senior management to be creative
E) tend to collaborate with one person rather than with a group
Q3) Which of the following is an example of a topic that management ideas encompass in the invention stage of the innovation process?
A) promoting products in the marketplace
B) redesigning organizational structure
C) restyling workstations to make employees more productive
D) adopting robotics to make a manufacturing process more efficient
E) employing barcoding to better manage inventory
Q4) Describe the importance of creativity in organizations.
To view all questions and flashcards with answers, click on the resource link above. Page 23