Introduction to Management Practice Exam
Course Introduction
Introduction to Management provides students with a comprehensive overview of fundamental management principles, theories, and practices. The course explores key functions such as planning, organizing, leading, and controlling, and examines the roles and responsibilities of managers in todays dynamic organizational environments. Students will learn about decision-making processes, effective leadership styles, motivation techniques, and strategies for fostering teamwork and innovation. The course also addresses the impact of globalization, ethics, and technology on management practices, equipping students with essential skills and knowledge for effective managerial performance in diverse professional settings.
Recommended Textbook Management 9th Edition by Richard L. Daft
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Page 2
Chapter 1: Innovative Management for Turbulent Times
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195 Verified Questions
195 Flashcards
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Sample Questions
Q1) The disturbance handler role involves the initiation of change, thinking about the future and how to get there.
A)True
B)False
Answer: False
Q2) ____________________ is concerned with defining goals for future organizational performance.
Answer: Planning
Q3) One of the things managers enjoy doing the most is:
A) financial planning
B) controlling activities
C) planning for future decisions
D) leading others
E) hiring new employees
Answer: D
Q4) A social entity that is goal directed and deliberately structured is called a(n)
Answer: organization
Q5) The ____________________ role involves deciding who gets what resources.
Answer: resource allocator
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Chapter 2: The Evolution of Management Thinking
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Sample Questions
Q1) ____________________ pertain to the availability, production, and distribution of resources in a society.
Answer: Economic forces
Q2) A "dairy farm" view of management, i.e., contented cows give more milk, so satisfied workers will give more work was espoused by A) human relations management. B) human resource perspective. C) behavioral science approach. D) management science perspective.
E) none of these.
Answer: A
Q3) ____________________ refer to the influence of political and legal institutions on people and organizations.
Answer: Political forces
Q4) Scientific management developed a standard method for performing each job. A)True B)False
Answer: True
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Page 4
Chapter 3: The Environment and Corporate Culture
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189 Flashcards
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Sample Questions
Q1) People and organizations that provide raw materials the organization uses to produce its output are called ____________________.
Answer: suppliers
Q2) The ____ environment represents the outer layer of the environment and affects organizations ____.
A) task; indirectly
B) general; directly
C) internal; directly
D) internal; indirectly
E) general; indirectly
Answer: E
Q3) List three visible artifacts of an organization's culture.
Answer: Possible responses would include dress, heroes, office layout, symbols, slogans, and ceremonies.
Q4) A cultural leader defines and uses signals and symbols to influence corporate culture.
A)True
B)False
Answer: True
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Chapter 4: Managing in a Global Environment
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Sample Questions
Q1) The fifth dimension of Hofstede's social values is preliminary-term orientation and extended-term orientation.
A)True
B)False
Q2) A loosely knit social framework in which individuals are expected to take care of themselves is called
A) culture.
B) individualism.
C) ethnocentrism.
D) masculinity.
E) power distance.
Q3) Collectivist values are represented in the social framework of which of these?
A) The United States
B) Australia
C) Ecuador
D) Great Britain
E) All of these
Q4) List the four dimensions of national value systems identified by Hofstede.
Q5) List the three components of cultural intelligence.
Q6) List the three examples of direct investing mentioned in your text.
Page 6
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Chapter 5: Managing Ethics and Social Responsibility
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176 Flashcards
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Sample Questions
Q1) With respect to appropriate corporate behavior, what society deems ____ as important.
A) ethical responsibility
B) discretionary responsibility
C) economic responsibility
D) legal responsibility
E) moral responsibility
Q2) A(n) ____________________ is any group within or outside the organization that has a stake in the organization's performance.
Q3) MANAGER'S SHOPTALK in Chapter 5 recommends that when challenging your boss on ethical issues you do not demand a resolution on the spot.
A)True
B)False
Q4) Social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society as well as the organization.
A)True
B)False
Q5) Explain the concept of a stakeholder and list five common stakeholders.
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Chapter 6: Managerial Planning and Goal Setting
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Sample Questions
Q1) ____ enables firms to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization if managers aren't prepared with a quick and appropriate response.
A) Incident planning
B) Contingency planning
C) Strategic planning
D) Crisis planning
E) Emergency planning
Q2) "We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's A) tactical goals.
B) operational goals.
C) mission.
D) tactical plans.
E) operational plans.
Q3) Briefly define the characteristics of an effective goal.
Q4) ____________________ are designed to help execute major strategic plans and to accomplish a specific part of the company's strategy.
Q5) Describe the purposes of goals and plans.
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Chapter 7: Strategy Formulation and Implementation
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Sample Questions
Q1) Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction.
A)True
B)False
Q2) ____________________ means that managers focus on leveraging and developing more from the firm's existing assets, capabilities, and core competencies in a way that will provide a sustained competitive advantage.
Q3) Internal innovation means companies are independent and always go at it alone.
A)True
B)False
Q4) Which of Porter's five forces is influenced by all of the other four?
A) Threat of substitute products
B) Rivalry among competitors
C) Bargaining power of buyers
D) Potential new entrants
E) Bargaining power of suppliers
Q5) When a company goes global, it is difficult to implement strategies. Explain.
Q6) The question How do we compete? concerns ____________________ strategy.
Page 9
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Chapter 8: Managerial Decision Making
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Sample Questions
Q1) If Vaughn uses the classical model of decision making, which of these assumptions would he reject?
A) The decision maker is rational and uses logic in assigning values and evaluating alternatives.
B) The desired decision will maximize attainment of organizational objectives.
C) The decision-maker strives for complete certainty, gathering complete information.
D) Problems are precisely formulated and defined.
E) All of these are accepted.
Q2) The political model consists of vague problems and goals, limited information about alternatives and their outcomes, and a satisficing choice for resolving problem using intuition.
A)True
B)False
Q3) The ____________________ model of decision making is based on economic assumptions.
Q4) Compare decision conditions of certainty, risk, uncertainty, and ambiguity.
Q5) The recognition that people have limits on how rational they can be is known as
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Chapter 9: Designing Adaptive Organizations
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Sample Questions
Q1) ____________________ is the duty to perform the task or activity an employee has been assigned.
Q2) A ____ individual responsible for coordinating the activities of several departments.
A) department manager
B) line manager
C) project manager
D) middle manage
E) moderating manager
Q3) Describe reengineering and what it involves.
Q4) Dustin's subordinates are highly trained and all perform similar tasks. Brittany's subordinates are spread over two locations and she has little available in the way of support systems. Which of the following statements is most correct?
A) Nichole's span of management can be larger than Kevin's.
B) Nichole will have problems with unity of command.
C) Kevin's span of management can be larger than Nichole's.
D) Kevin has more problems with work specialization.
E) None of these.
Q5) Define span of management and explain if there is an ideal span of management.
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Chapter 10: Managing Change and Innovation
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Sample Questions
Q1) A(n) ____________________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q2) Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education
Q3) ____ indicates a disparity between existing and desired performance levels.
A) Environmental opportunity
B) Performance gap
C) Behavioral occurrence
D) Critical incident
E) Organizational structural imbalance
Q4) A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called ____________________.
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Page 12
Chapter 11: Managing Human Resources
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Sample Questions
Q1) Coaching is when an experienced employee guides and supports a less-experienced employee.
A)True
B)False
Q2) ____________________ present a series of managerial situations to a group of applicants over a period of time.
Q3) Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.
A)True
B)False
Q4) Describe the concept of changing social contract by differentiating between the new and the old contract.
Q5) A systematic process of gathering and interpreting information about the essential duties refers to job design.
A)True
B)False
Q6) What are the three primary goals of human resource management (HRM)?
Q7) Describe how to maintain an effective workforce.
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Chapter 12: Managing Diversity
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Sample Questions
Q1) ____________________ are made up of members from diverse national, racial, ethnic, and cultural backgrounds.
Q2) The invisible barrier that separates women and minorities from top management positions is known as the ____________________.
Q3) The belief that one's own group or subculture is inherently superior to other groups or cultures is known as ____________________.
Q4) Education, religious beliefs, military experience, geographic location and income are all ____________________ dimensions.
Q5) Traditional dimensions of diversity include A) income.
B) race.
C) parental status.
D) education.
E) religious beliefs.
Q6) ____________________ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Q7) ____________________ is the belief that groups and subcultures are inherently equal.
Page 14
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Chapter 13: Dynamics of Behavior in Organizations
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Sample Questions
Q1) The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the
Q2) The degree to which a person is outgoing, sociable, assertive, and comfortable with interpersonal relationships is called openness to experience.
A)True
B)False
Q3) Enlightened companies support healthy habits to help people manage stress and be more productive.
A)True
B)False
Q4) Describe the three factors that influence whether an attribution will be external or internal.
Q5) Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
A)True
B)False
Q6) A positive attitude toward one's job is called ____________________.
Q7) Briefly describe the perception process.
Page 15
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Chapter 14: Leadership
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Sample Questions
Q1) Transactional leaders have the ability to lead changes in the organization's mission, strategy, structure, and culture, as well as to promote innovation in products and technologies.
A)True
B)False
Q2) Describe the three situational elements under Fiedler's Contingency Theory that can be described as either favorable or unfavorable.
Q3) Two types of personal powers are expert and reward powers.
A)True
B)False
Q4) The leadership grid suggests a two-dimensional leadership theory that measures a leader's concern for people and concern for production.
A)True
B)False
Q5) Charismatic leaders typically have a strong vision for the future and they can motivate others to help realize it.
A)True
B)False
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Chapter 15: Motivating Employees
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Sample Questions
Q1) Bruce publicly praises his employees when they have achieved their goals. Bruce hopes this will increase the likelihood of goal achievement in the future. This is an example of
A) extinction.
B) negative reinforcement.
C) avoidance learning.
D) positive reinforcement.
E) none of these.
Q2) Factors that involve the presence or absence of job dissatisfiers, such as working conditions or pay, are known as ____________________.
Q3) ____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
A) Job simplification
B) Job rotation
C) Job enlargement
D) Job enrichment
E) None of these
Q4) Briefly explain expectancy theory.
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Chapter 16: Managing Communication
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Sample Questions
Q1) The major problem with downward communication is drop off, the distortion or loss of message content.
A)True
B)False
Q2) ____ does not focus on a single receiver, uses limited information cues, and does not permit feedback.
A) Bulletins
B) Telephone conversations
C) Video conference
D) Face to face contact
E) A personal memo
Q3) Upward communication is usually used to communicate information about all of the following EXCEPT
A) suggestions for improvement.
B) performance reports.
C) indoctrination.
D) financial and accounting information.
E) grievance and disputes.
Q4) The major problem with downward communication is known as communication
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Chapter 17: Leading Teams
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Sample Questions
Q1) Which of the following behaviors is consistent with the socioemotional role?
A) Reduce tension
B) Give opinions
C) Seek information
D) Summarize
E) Energize
Q2) The ____________________ style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.
Q3) As one of the four common says in which norms develop in teams, ____________________ means that the first behaviors that occur in a team often set a precedent for later team expectations.
Q4) As a common way group norms develop, primacy means that the first behaviors that occur in a team often set a precedent for later team expectations.
A)True
B)False
Q5) A role in which the individual provides support for team members' emotional needs and social unity is called a(n) ____________________ role.
Q6) Briefly discuss the various styles that can be used to handle conflict.
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Chapter 18: Managing Quality and Performance
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Sample Questions
Q1) Which of the following is the process of measuring your organizational process against the best in the industry?
A) Outsourcing
B) Continuous improvement
C) Environmental analysis
D) Benchmarking
E) Competitive measurement
Q2) All well-designed control systems involve the use of ____ to determine whether performance meets established standards.
A) opinions
B) advice
C) consultants
D) benchmarks
E) feedback
Q3) In most companies, managers rely exclusively on quantitative measures to measure actual performance.
A)True
B)False
Q4) Identify and briefly describe the four steps of the feedback control model.
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Chapter 19: Managing the Value Chain, Information
Technology, and E-Business
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150 Flashcards
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Sample Questions
Q1) In terms of goods produced, what are the basic differences between a manufacturing organization and a service organization?
Q2) ____ consists of hardware, software, telecommunications, database management, and other technologies.
A) Microsoft Office Suit
B) Information technology
C) Executive Information management
D) Process controls
E) Data
Q3) JIT inventory systems are designed to reduce the level of an organization's inventory to zero.
A)True
B)False
Q4) List the three types of management information systems.
Q5) ERP, when carefully implemented, can cut costs, increase cycle time, and reduce productivity.
A)True
B)False
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Q6) ____________________ refers to business exchanges that occur electronically.
Chapter 20: Managing Small Business Start-Ups
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Sample Questions
Q1) A domain name gives a company an address on the Web and a unique identity.
A)True
B)False
Q2) ____________________ financing consists of funds that are invested in exchange for ownership in the company.
Q3) According to the Small Business Administration, which of these defines a business?
A) It has fewer than 500 employees.
B) It has sales less than $5 million a year.
C) It has fewer than $100 million in assets.
D) The SBA's definition of small business is one that is independently owned and operated and not dominant in its field of action.
E) It has fewer than 50 employees and $1 million in sales.
Q4) A document specifying the business details prepared by an entrepreneur prior to opening a new business is known as a business plan.
A)True
B)False
Q5) Name five of the ten characteristics of a successful business plan.
Q6) List and briefly describe the stages of growth for an entrepreneurial company.
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