Introduction to Management
Final Test Solutions
Course Introduction
Introduction to Management provides a foundational understanding of the principles, processes, and practices essential to managing organizations effectively. This course explores key management functions including planning, organizing, leading, and controlling, as well as fundamental concepts such as organizational structure, decision-making, motivation, communication, and team dynamics. Students will be introduced to various management theories, contemporary challenges in the global business environment, and practical skills needed for effective leadership and problem-solving in diverse organizational settings.
Recommended Textbook
Management 12th Canadian Edition by Stephen P. Robbins
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17 Chapters
2556 Verified Questions
2556 Flashcards
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Chapter 1: Introduction to Management and Organizations
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) Managerial ability is important in creating organizational value.
A)True
B)False
Answer: True
Q2) Which of the following skills is most likely to be defined using terms such as abstract situations and visualization?
A)interpersonal
B)human
C)conceptual
D)functional
Answer: C
Q3) Sam and Pat are both at what level of management?
A)top management
B)middle management
C)supervisory level
D)first-line management
Answer: B
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Page 3
Chapter 2: Organizational Culture and the Organizational Environment
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148 Verified Questions
148 Flashcards
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Sample Questions
Q1) Giving employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating in a customer-responsive culture.
A)True
B)False
Answer: True
Q2) The first step in managing external stakeholder relationships is to identify who the stakeholders are.The second step is to determine ________.
A)how critical each stakeholder is to the organization
B)what particular interests or concerns the stakeholders might have
C)how many stakeholders there are in each stakeholder group
D)how to manage the different stakeholder relationships
Answer: B
Q3) Aggressiveness and attention to detail are two key dimensions of organizational culture.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Managing Diversity
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147 Flashcards
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Sample Questions
Q1) ________ provides an organizational performance benefit from workforce diversity.
A)Improved sales growth
B)Better use of employee talent
C)Improved system flexibility
D)Improved innovation
Answer: C
Q2) Diversity awareness training increases ________ those who are different from us.
A)our sensitivity and openness to
B)employees' discomfort towards
C)our understanding of legal obligations to
D)hiring and training of
Answer: A
Q3) What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?
A)mockery and insults
B)discriminatory policies
C)exclusions
D)intimidation
Answer: A
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Page 5
Chapter 4: Managing in a Global Environment
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Sasha decides to apply for a position in the U.S.,which,like Canada,is considered high on the dimension of ________ and low on ________.
A)power distance; achievement
B)collectivism; nurturing
C)individualism; uncertainty avoidance
D)long-term orientation; power distance
Q2) There is also a job opening in Greece,where people show a great deal of respect for those in authority and feel threatened by differing opinions and ambiguous situations.Greece is considered high on which of the following two dimensions?
A)individualism and achievement
B)nurturing and power distance
C)individualism and uncertainty avoidance
D)power distance and uncertainty avoidance
Q3) According to the GLOBE rankings,the U.S.is considered low on the dimensions of assertiveness and performance orientation.
A)True
B)False
Q4) In a short essay,describe the Hofstede's five dimensions of national culture.
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Chapter 5: Managing Entrepreneurially
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Lisa has discovered an opportunity in her own industry: landscaping.She wants to get the business started right away.It would be wise for her to skip the detailed planning process and dive in so that opportunity does not pass her by.
A)True
B)False
Q2) Kurt has built his new healthy snack company over the past year into a viable business with six employees.He is focused on innovating the company's products to fit with the current trends among older population to lead healthier lives.He understands clearly that among other things innovation must consider creating ________.
A)a wider customer base
B)economic and social prosperity
C)increasingly higher profits
D)new products on regular basis
Q3) In order to survive and prosper entrepreneurs must look at ________.
A)profits and bottom line above all
B)controlling operations
C)adjusting the value proposition continuously
D)upgrading their leadership skills
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Chapter 6: Managing Responsibly and Ethically
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146 Flashcards
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Sample Questions
Q1) Director Witworth is following which of the social responsibility views?
A)market view
B)activist view
C)classical view
D)socioeconomic view
Q2) Employees who raise ethical concerns or issues to others inside or outside the organization are called social activists.
A)True
B)False
Q3) Social and cultural differences between countries ________ ethical and unethical behaviour of employees.
A)have no influence on personality based
B)have minimal impact on
C)are important factors that determine
D)when based on a code of ethics do not influence
Q4) The primary debate about ethics training programs is whether ________.
A)ethics can be taught
B)applied ethics causes misconduct
C)the programs cover misconduct outside the workplace
D)the programs give unethical individuals more ammunition
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Chapter 7: Innovation and Adaptability
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) If Edwin decided to replace some employee work time with a new telephone menu system to improve productivity,this would be an example of ________.
A)work specialization
B)formalization
C)decentralization
D)automation
Q2) In spurring organizational change,outside consultants are usually more ________ whereas internal managers tend to be more ________.
A)drastic; cautious
B)highly paid; uncertain
C)resistant; bold
D)interested; apathetic
Q3) Changing recruitment strategies to attract and retain health care specialists due to increased needs for those workers is an example of what kind of external force for change?
A)marketplace
B)human resources strategy
C)labour markets
D)organizational development
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Page 9
Chapter 8: Decision Making
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Which of the following is an example of a procedure?
A)Without exception,all employees in customer-service roles must be formally attired at all times.
B)Before going on a leave of absence,fill up the application form available on the company's online leave management system.All applications will be approved/rejected within two days by the employee's immediate supervisor.
C)We promote from within,whenever possible.If qualified applicants are available internally,a job posting will be issued by the HR department providing the necessary details about all vacancies.
D)Employees working with power tools must wear safety glasses at all times.
Q2) A(n)________ occurs when decision makers think they know more than they do or hold unrealistically positive views of themselves and their performance.
A)hindsight bias
B)confirmation bias
C)overconfidence bias
D)self-serving bias
Q3) In a short essay,explain the decision errors and biases that managers make.Give simple examples for each to illustrate your answers.
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Chapter 9: Foundations of Planning
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Sample Questions
Q1) ________ dominates managers' planning efforts at lower levels of an organization.
A)Goal development
B)Strategic planning
C)Operational planning
D)Directional planning
Q2) After establishing the Collaborative's goals,Nadia's boss asks what contingency factors might influence the Collaborative's plans to reach these goals.Nadia responds that planning contingency factors can be broadly grouped into three categories:
A)degree of environmental uncertainty,attainability of future commitments,and degree of urgency
B)degree of environmental uncertainty,level of profitability,and organizational structure
C)degree of urgency,length of future commitments,and communication effectiveness
D)degree of environmental uncertainty,length of future commitments,and organizational level
Q3) Organizations real goals and stated goals are the same.
A)True
B)False
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11
Chapter 10: Managing Strategically
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166 Flashcards
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Sample Questions
Q1) The distinct edge that sets an organization apart from its competitors is called a
A)core competency
B)market capability
C)proprietary advantage
D)competitive advantage
Q2) In design thinking,managers apply the strategic management process to all problems.
A)True
B)False
Q3) Which of the following is a first-mover disadvantage?
A)uncertainty over competitor imitation
B)market entry barriers
C)high taxes in certain industries
D)inflexibility of prospective customers
Q4) The major value-creating capabilities and skills of the organization are known as its primary resources.
A)True
B)False
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Chapter 11: Designing Organizational Structure
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Sample Questions
Q1) Formalization refers to the degree to which jobs within the organization are standardized and the extent to which employee behaviour is guided by rules and procedures.
A)True
B)False
Q2) Which of the following is a strength of the functional structure?
A)focuses on results
B)fast and flexible
C)inexpensive to maintain
D)minimal duplication of resources
Q3) The strength of the functional structure is that it focuses on results because managers are responsible for what happens to their products and services.
A)True
B)False
Q4) In a short essay,explain centralization,decentralization,and employee empowerment.How do experts in organizational design view these concepts in today's workplace?
Q5) In a short essay,list the three common traditional organizational designs.Describe the characteristics that are commonly associated with each.
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Chapter 12: Managers and Communication
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Effective communication in a customer service setting relies upon customer service personnel recognizing the three key components in any service delivery process
A)the customer's expectations,the customer's desires,and the customer's satisfaction
B)the customer,the service organization,and the individual service provider
C)discovering the customer's needs,meeting their needs,and following up
D)the suppliers,the customer,and the organizational culture
Q2) George prepares a memorandum explaining the objectives of a newly created work team that he is expected to manage,and makes sure it reaches each team member.He is involved in ________.
A)deciphering the message
B)organizational communication
C)lateral communication
D)decoding the message
Q3) How the office workspace is designed can influence an organization's overall performance.
A)True
B)False
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14
Chapter 13: Managing Human Resources
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) While ________ reaches a tremendous number of people,it also generates many unqualified job candidates.
A)an advertisement
B)the Internet
C)a public employment agency
D)college recruiting
Q2) The global economic downturn has profound implications for human resources management in organizations.
A)True
B)False
Q3) Jerry's company is transferring him from St.John's to Vancouver.Although Jerry will be doing the same job as before,he will receive a higher salary to reflect the higher cost of living in Vancouver.His compensation has been influenced by which factor?
A)geographical location
B)kind of job performed
C)management philosophy
D)company profitability
Q4) In a short essay,explain what "decruitment" is and describe the various decruitment options.
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Chapter 14: Leadership
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) When employees have the knowledge,skills,and experience to do their jobs and when they seek autonomy and possess an internal locus of control they are ready for
A)promotion
B)empowerment
C)position power
D)team management
Q2) Reward power is related to the leader's position in the organization.
A)True
B)False
Q3) Bill's approach to leadership is best described as ________.
A)charismatic
B)visionary
C)transformational
D)transactional
Q4) Possessing a set of appropriate traits associated with leadership makes it more likely that an individual would be an effective leader.
A)True
B)False
Q5) In a short essay,describe the eight traits associated with leadership.
Page 16
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Chapter 15: Motivating Employees
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153 Verified Questions
153 Flashcards
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Sample Questions
Q1) A retired senior who goes back to college to pursue a degree because she always wondered if she was capable is most likely focused on what need?
A)safety
B)social
C)esteem
D)self-actualization
Q2) If the sales reps believe that they can achieve their sales quotas,but don't believe that management will really reward them when they do,their motivation is being influenced by low ________.
A)instrumentality
B)expectancy
C)valence
D)significance
Q3) The economic recession of the last few years saw employees at the receiving end of job insecurity,layoffs,tight budgets,minimal or no pay raises,benefit cuts,no bonuses,and long hours doing the work of those who had been laid off.Assuming that you were a manager during these difficult times,how would you motivate your employees?
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Chapter 16: Managing Groups and Teams
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146 Flashcards
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Sample Questions
Q1) Which of the following formal groups are essentially independent groups,which,in addition to their regular duties,take on tasks such as hiring,planning,scheduling,and performance evaluations?
A)command groups
B)self-managed teams
C)cross-functional teams
D)task groups
Q2) Team B is at which stage?
A)forming
B)storming
C)norming
D)performing
Q3) Global teams are associated with high levels of groupthink.
A)True
B)False
Q4) Which of the following would be considered a formal group?
A)employee birthday celebration committee
B)reading group
C)bowling team
D)task group
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Chapter 17: Evidence-Based Decision Making
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Sample Questions
Q1) In a short essay,explain what benchmarking is.What do you think are the benefits of benchmarking? Provide examples of benchmarking practices.
Q2) Statistical reports provide only limited information and may ignore important subjective factors.
A)True
B)False
Q3) ________ corrective action looks at how and why performance has deviated and then proceeds to correct the source of deviation.
A)Basic
B)Remedial
C)Immediate
D)Applied
Q4) Companies establish monitoring systems for employee computer and online use because protecting ________ is important for all businesses,especially in high-tech industries.
A)employee privacy
B)intellectual property
C)strategic plans
D)executive reputations
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