Introduction to Management
Final Test Solutions
Course Introduction
Introduction to Management provides students with foundational knowledge of the principles, processes, and functions of management within organizations. The course explores essential topics such as planning, organizing, leading, and controlling, while addressing decision-making, communication, motivation, and team dynamics. Students will analyze the role of managers in diverse organizational settings, examine ethical and social responsibilities, and develop critical thinking and problem-solving skills that are vital for effective management in todays dynamic business environment.
Recommended Textbook
Management 13th Edition by John
R. Schermerhorn
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18 Chapters
2067 Verified Questions
2067 Flashcards
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2
Chapter 1: Introducing Management
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117 Verified Questions
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Sample Questions
Q1) What is an advantage of reshoring?
A) It helps safeguard the intellectual property of a firm.
B) It shifts jobs from home countries to the overseas outlets of a firm.
C) It increases the cost of transportation.
D) It increases globalization.
E) It increases job migration.
Answer: A
Q2) Charlie oversees all the operations of a firm,from purchasing to manufacturing to human resources to finance and accounting functions.Charlie is the _____ of the firm.
A) general manager
B) line manager
C) functional manager
D) team leader
E) director
Answer: A
Q3) Minorities constitute less than one-third of the U.S.population.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Management Learning Past to Present
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) In an open system,which of the following is an input?
A) An oven used by a baker
B) A service offered by a baker
C) A special type of cheese offered by a deli
D) A loaf of bread made by a baker
E) A sandwich sold at a deli
Answer: A
Q2) The worker of a company is motivated by the need for security,protection,and stability in the events of his day-to-day life.According to the progression principle,which of the following needs has already been satisfied?
A) Safety needs
B) Cultural needs
C) Social needs
D) Esteem needs
E) Physiological needs
Answer: E
Q3) Managers who hold Theory Y assumptions cannot create self-fulfilling prophecies.
A)True
B)False
Answer: False
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Chapter 3: Ethics and Social Responsibility
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) Demand legitimacy indicates the extent to which a stakeholder's concerns need immediate attention.
A)True
B)False
Answer: False
Q2) Competitors,labor unions,public-interest groups,and legal institutions are all shareholders of an organization.
A)True
B)False
Answer: False
Q3) Ethical imperialism is an attempt to impose one's ethical standards on other cultures.
A)True
B)False
Answer: True
Q4) The three P's of organizational performance are patience,politeness,and planning.
A)True
B)False Answer: False
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Chapter 4: Environment, innovation, and Sustainability
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Sample Questions
Q1) The more uncertain the environment,the easier it is to analyze environmental conditions and predict future states of affairs.
A)True
B)False
Q2) _____ innovation pulls new products and services from settings,where they are often created under pricing constraints,and pushes them into use elsewhere.
A) Disruptive
B) Reverse
C) Luxurious
D) Product
E) Business model
Q3) Which of the following involves outsourcing of jobs to foreign locations?
A) Reshoring
B) Offshoring
C) Repatriation
D) Nationalization
E) Backshoring
Q4) What are the dimensions of environmental uncertainty?
Q5) What are the three types of innovation? What do they result in?
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Chapter 5: Global Management and Cultural Diversity
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Arguments against NAFTA blame the organization for:
A) lower productivity of U.S. manufacturers.
B) lower cross-border trade.
C) substantial job losses to Mexico.
D) substantial job losses to the U.S.
E) deterioration of the Mexican business environment.
Q2) Tariffs are basically taxes that governments impose on imports.
A)True
B)False
Q3) Monochronic cultures focus on _____.
A) gestures
B) written language
C) social context
D) time
E) space
Q4) Most manufacturers today shy away from using global sourcing owing to the growing concerns over issues related to quality.
A)True
B)False
Q5) Distinguish between tight and loose cultures.Provide examples.
Page 7
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Chapter 6: Entrepreneurship and New Ventures
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Sample Questions
Q1) Which of the following is true about serial entrepreneurs?
A) They are born, not made.
B) They pursue innovations within the company that can change the organization in significant ways.
C) They make large investments in new ventures in return for an equity stake in the business.
D) They start and run businesses and nonprofits over and over again, moving from one interest and opportunity to the next.
E) They are primarily responsible for selling of shares of stock to the public at large.
Q2) The vast majority of small businesses employ between 100 and 150 persons.
A)True
B)False
Q3) Entrepreneurs have a tolerance for ambiguity. A)True
B)False
Q4) When establishing a corporation,a partnership agreement must be made. A)True
B)False
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Chapter 7: Information and Decision Making
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Sample Questions
Q1) Creative people are good at making connections among seemingly unrelated facts or events.
A)True
B)False
Q2) A person decides that a group is aggressive after finding out that some members of that group are aggressive.This is an example of representativeness bias.
A)True
B)False
Q3) Ryan,the marketing manager at a company,decides to invest more money to promote a technology that has earlier failed at the market due to its technical incompetency.Ryan is unwilling to accept that the product lacks the competitive edge to survive in the market.He is not ready to admit his mistakes and applies more resources to pursue a course of action that is not working.This type of decision-making trap is known as _____.
A) confirmation error
B) escalating commitment
C) framing error
D) strategic opportunism
E) lack-of-participation error
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Page 9
Chapter 8: Planning Processes and Techniques
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Sample Questions
Q1) Riveras,a chain of discount stores,utilized the best retailing strategies of another successful retail chain to create a market for itself.By learning from the retail chain,Riveras has used _____.
A) qualitative forecasting
B) quantitative forecasting
C) scenario planning
D) external benchmarking
E) internal benchmarking
Q2) Strategic goals set by top management cascade down the organization step by step to become quality management objectives for lower levels.
A)True
B)False
Q3) Which of the following is true about long-range and short-range plans?
A) There is a lot more permanency to long-term plans today than there was in the past.
B) Long-term plans are not subject to frequent revisions today.
C) Long-term plans typically look at least ten years or more into the future.
D) The time frames of planning are shifting at present.
E) Lower management is mainly responsible for creating short-term plans.
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Chapter 9: Control Processes and Systems
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Sample Questions
Q1) An internal control strategy requires a high degree of trust.
A)True
B)False
Q2) Karzon Ltd.,a car manufacturing company,calculated its debt ratio to be 2:
5.Calculate the total debt for Karzon Ltd.,from the following information:
Cash in hand = $120,000
Cash at bank = $180,000
Bills receivable = $200,000
Bills payable = $180,000
Land and building = $250,000
Inventories = $50,000
Machinery = $100,000
A) $360,000
B) $240,000
C) $280,000
D) $300,000
E) $270,000
Q3) Preliminary control is also known as steering control.
A)True
B)False
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Chapter 10: Strategy and Strategic Management
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Sample Questions
Q1) Questions such as "How can we best utilize resources within a specific area of operations to implement our business strategy?" are typically asked while discussing the _____ strategy.
A) branding
B) divisional
C) corporate
D) functional
E) business
Q2) The preferred strategy for Cash cows is stability or modest growth because:
A) they produce large profits and a strong cash flow, but have little upside potential.
B) they may not generate much profit at the moment, but have upside potential.
C) the markets offer great growth opportunity given that they are new to the market.
D) they are not only high performers in the present, but they offer similar potential for the future.
E) they produce little if any profit, and must be supported so that they perform better.
Q3) Elaborate on the present day corporate strategies.
Q4) List a few key responsibilities of strategic leadership.
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12
Chapter 11: Organization Structures and Design
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Sample Questions
Q1) A _____ structure has a central core of full-time employees surrounded by outside contractors and partners that supply essential services.
A) functional
B) divisional
C) team
D) network
E) matrix
Q2) In a functional structure,people working on the same product,in the same area,with similar customers,or on the same processes,are grouped together.
A)True
B)False
Q3) People in _____ positions provide technical expertise for other parts of the organization.
A) recruiting
B) management
C) line personnel
D) staff
E) mechanistic
Q4) What are the advantages and disadvantages of network structures?
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Chapter 12: Organization Culture and Change
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Sample Questions
Q1) Ethnocentrism can creep into organizations and adversely affect the way people relate to one another.
A)True
B)False
Q2) Ideally,every manager should act as a change leader.
A)True
B)False
Q3) In multicultural organizations,informal network integration implies that:
A) diversity does not lead to destructive conflicts between members of majority and minority cultures.
B) a variety of training and task-force activities address the need to eliminate culture-group biases.
C) members of both minority cultures and majority cultures are influential in setting key values and policies.
D) various forms of mentoring and support groups assist in the career development of minority-culture members.
E) minority-culture members are well represented in jobs at all levels and in all functional responsibilities.
Q4) Briefly describe the characteristics of a multicultural organization.
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Chapter 13: Human Resource Management
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Sample Questions
Q1) _____ is a common approach of on-the-job training where people are allowed to spend time working in different jobs or departments or even geographical locations,and thus expand the range of their job capabilities.
A) Coaching
B) Mentoring
C) Socialization
D) Orientation
E) Job rotation
Q2) The potential benefits of early retirement incentive programs for employers are opportunities to lower payroll costs by reducing positions and replacing higher-wage workers with less expensive newer hires.
A)True
B)False
Q3) Which of the following is the first step in a typical recruitment process?
A) Preliminary contact with potential job candidates
B) Face-to-face interview
C) Advertisement of a job vacancy
D) Initial screening to create a pool of qualified applicants
E) Employment test
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Page 15
Chapter 14: Leading and Leadership Development
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Sample Questions
Q1) Bridget was asked by Brenda,her boss,to take on a difficult assignment.Bridget,although entirely occupied with other tasks,took on the assignment without hesitation.Bridget's motivation for taking on the assignment was the opportunity to develop a positive relationship with Brenda.What power has Brenda exerted over Bridget?
A) Coercive power
B) Legitimate power
C) Expert power
D) Reward power
E) Referent power
Q2) A transformational leader uses his or her _____ to inspire followers.
A) personality
B) authority
C) position
D) power
E) expertise
Q3) Transformational leaders use their position of authority to inspire followers.
A)True
B)False
Q4) Define vision and explain the concept of visionary leadership.
Page 16
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Chapter 15: Individual Behavior
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Sample
Questions
Q1) Ronald is a senior executive at Brown Inc.He is well-mannered and has the ability to cooperate with all his colleagues.When employees have work-related or personal issues,they approach him for support because they trust him.Which of the following personality traits does Ronald most likely possess that enables him to be so approachable?
A) Agreeableness
B) Introversion
C) Self-serving bias
D) Locus of control
E) Extraversion
Q2) Michael comes across as a friendly personality.His bold and confident voice impresses Timothy,the marketing manager of Goldwyn Inc.,during an interview.Owing to these attributes,Timothy hires him assuming that he will be a hard-working and smart employee.Timothy's assumption is a result of the _____.
A) mood contagion error
B) Machiavellian effect
C) halo effect
D) fundamental attribution error
E) projection effect
Q3) What are the three main distinctions of Jung's model of personality differences?
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Chapter 16: Motivation Theory and Practice
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Sample Questions
Q1) The _____ states that behavior that results in a positive outcome is likely to be repeated,and the behavior that results in a negative outcome is not likely to be repeated.
A) law of contingent reinforcement
B) progression principle
C) law of effect
D) deficit principle
E) law of immediate reinforcement
Q2) Benevolents are people who have a desire to be over-rewarded.
A)True
B)False
Q3) _____ needs are served by job security and adequate compensation and benefits.
A) Social
B) Safety
C) Self-actualization
D) Esteem
E) Physiological
Q4) How does the Alderfer's ERG theory differ from Maslow's hierarchy of needs theory?
Q5) What are the advantages and disadvantages of telecommuting?
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Chapter 17: Teams and Teamwork
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Sample Questions
Q1) Jenson supervises the marketing team at Upscale Inc.Instead of having discussions with his team,he takes all the decisions related to marketing policies himself.His approach is an example of _____.
A) decision by lack of response
B) decision by authority rule
C) decision by minority rule
D) decision by majority rule
E) decision by unanimity
Q2) "There'll be a meeting to discuss issues related to the execution of new project.Please feel free to point out difficulties in carrying out tasks,suggest solutions,and voice doubts," said the team leader to the members of his team.Which of the following terms would best describe the meeting to be held?
A) Groupthink
B) Centralized communication network
C) Wheel communication structure
D) Distributed leadership
E) Brainstorming
Q3) What is a virtual team? What are the potential advantages of a virtual team?
Q4) What are the advantages and disadvantages associated with team work?
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Chapter 18: Communication and Collaboration
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Sample Questions
Q1) Ethnocentrism refers to favoritism shown to relatives or close friends by those in power (as by giving them jobs).
A)True
B)False
Q2) Which of the following statements is true of the role of culture in negotiations?
A) Negotiators from a high-context culture are used to getting information through direct questions and answers.
B) Negotiators from a low-context culture tend to communicate indirectly.
C) Negotiators from a low-context culture tend to use nondeclarative language.
D) Negotiators from a low-context culture tend to use nonverbal signals.
E) Negotiators from a high-context culture avoid hard-and-fast position statements.
Q3) No one should lose in a principled negotiation,and positive relationships should be maintained in the process.
A)True
B)False
Q4) Explain the potential pitfalls in negotiation.
Q5) Explain the different causes of conflict.
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Page 20