Introduction to Interviewing Final Exam
Questions
Course Introduction
Introduction to Interviewing provides students with foundational knowledge and practical skills necessary for effective interviewing in various professional contexts. The course explores different types of interviews including informational, job, journalistic, investigative, and research interviews while emphasizing communication techniques, ethical considerations, and question design. Students will learn how to prepare for, conduct, and evaluate interviews through a combination of theoretical discussions, case studies, and hands-on exercises, ultimately building confidence and proficiency in gathering and presenting information through interviews.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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Page 2
Chapter 1: An Introduction to Interviewing
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Sample Questions
Q1) Which of the following are disadvantage to telephone interviews?
A)lack of "presence" of parties
B)interviewees are less serious
C)parties cannot observe eye contact, gestures, posture, etc.
D)all of the above
Answer: D
Q2) Roles of interviewer and interviewee may switch from moment to moment.
A)True
B)False
Answer: True
Q3) Communication interactions are not static.
A)True
B)False
Answer: True
Q4) One of the primary purposes of Information-gathering interviews is to transfer facts, data, reports, and opinions from one party to another.
A)True
B)False Answer: True
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Chapter 2: An Interpersonal Communication Process
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Sample Questions
Q1) One outside force affecting an interview is a union contract.
A)True
B)False
Answer: True
Q2) Which of the following is NOT a characteristic of words or verbal interactions?
A)single meanings
B)ambiguities
C)connotations
D)jargon
Answer: A
Q3) When someone stands too close to us for our comfort, it is a violation of proximity norms.
A)True
B)False
Answer: True
Q4) Men tend to disclose more than women.
A)True
B)False
Answer: False
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Chapter 3: Questions and Their Uses
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Sample Questions
Q1) Highly closed questions are those used in surveys.
A)True
B)False
Answer: True
Q2) Which type of question introduces topics or new areas within a topic?
A)secondary
B)primary
C)probing
D)mirror
Answer: B
Q3) When a sportscaster asks the obvious question, "Are you sorry your team lost?" they have committed what question pitfall?
A)guessing game
B)open to closed switch
C)yes (no) response
D)leading push
Answer: C
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Page 5
Chapter 4: Structuring the Interview
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Sample Questions
Q1) False closings occur when your verbal and nonverbal messages signal the interview is coming to a close when it is not.
A)True
B)False
Q2) The quintamensional design is effective in assessing attitudes and beliefs.
A)True
B)False
Q3) What are the essential functions of openings in interviews?
Q4) Which of the following is NOT included in a traditional journalist's guide?
A)what
B)when
C)where
D)source
Q5) People in other cultures may not understand "we'll call you" as a closing.
A)True
B)False
Q6) A nonscheduled interview contains some topics and some questions written out in advance.
A)True
B)False
Page 6
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Chapter 5: The Informational Interview
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Sample Questions
Q1) The purpose of the informational interview is to get relevant and timely information as accurately and completely as possible in the shortest amount of time.
A)True B)False
Q2) Journalist Pat Stith writes that, "some of the best stuff you're going to get will come in the last few minutes, when you're wrapping up the interview "
A)True B)False
Q3) The informational interview is the most common type of interview.
A)True B)False
Q4) What criteria should an interviewer use when selecting interviewees?
Q5) Women interviewees tend to answer questions with assertions. A)True B)False
Q6) Explain why the broadcast interview poses unique challenges to both parties.
Q7) What is the fundamental purpose of an informational interview?
Q8) When would an interviewer find it desirable to be subordinate to the interviewee?
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Chapter 6: The Survey Interview
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Sample Questions
Q1) If you were the director of a student survey on the evaluation of instructors, what instructions would you give interviewers?
Q2) If you were conducting a survey of the parking problems on your campus and you wanted all culturally diverse groups to be represented fairly, which sampling method would you use?
Q3) One study revealed that the most important elements in shaping interviewee attitudes toward surveys are
A)personality and attitude of the interviewer.
B)age and similarity of interviewer and interviewee.
C)the opening and first question.
D)gender and ethnic group of interviewees.
Q4) It is acceptable to discuss the survey with the interviewee after closing the interview. A)True
B)False
Q5) It is all right to rephrase a survey question if the respondent does not understand. A)True
B)False
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Chapter 7: The Recruiting Interview
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Sample Questions
Q1) Professionally conducted interviews also present good impressions of organizations.
A)True
B)False
Q2) What does the Civil Rights Act of 1964 prohibit in recruiting interviews?
Q3) Interviewers tend to make their decisions within the first four minutes.
A)True
B)False
Q4) You are a recruiter for a Fortune 500 company. Discuss ways you would develop an applicant profile.
Q5) Covering factual information from the resume is acceptable in the recruiting interview.
A)True
B)False
Q6) Which of the following is true of unstructured recruiting interviews?
A)Applicants tend to talk more.
B)Recruiters tend to make their decisions within the first four minutes.
C)Factual and biographical information is covered inconsistently.
D)Each interviewer follows a prescribed interview structure.
Q7) Outline some suggestions for information giving in the recruitment interview.
Page 9
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Chapter 8: The Employment Interview
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Sample Questions
Q1) In percentage agencies, the employer pays a fee to find them applicants.
A)True
B)False
Q2) A study found which of the following to be true about a first impression in interviews?
A)It's based on 7% spoken words
B)It's based on 38% tone of voice
C)It's based on 55% body language
D)all of the above
Q3) Use the cover letter to explain for what position you are applying.
A)True
B)False
Q4) Most organizations reject candidates that have less than 50% of the required skills.
A)True
B)False
Q5) If you do not know the person who is receiving your cover letter, using "To whom it may concern" is equally acceptable.
A)True
B)False
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Page 10
Chapter 9: The Performance Interview
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Sample Questions
Q1) How should interviewers open performance interviews?
Q2) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q3) How can interviewers keep themselves under control during disciplinary interviews?
Q4) Explain "catalytic coaching" as part of the performance review process.
Q5) What are the fundamental principles of a universal performance model?
Q6) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q7) How should an employee prepare for a performance interview?
Q8) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
Q9) How can an interviewer develop a supportive climate for a performance interview?
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11
Chapter 10: The Persuasive Interview
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Sample Questions
Q1) Uncertain future is a possible objection an interviewee might have.
A)True
B)False
Q2) Personal attractiveness is a
A)survival value.
B)social value.
C)success value.
D)independence value.
Q3) A month before Christmas, you decide to persuade your employer to have a pre-Christmas sale rather than the traditional post-Christmas sale. Which motives or values might you incorporate into your persuasive interview?
Q4) The four steps in handling objections are
A)anticipate, listen, clarify, and respond.
B)anticipate, respond, clarify, and deny.
C)listen, respond, capitalize, and confirm.
D)capitalize, convert, deny, and respond.
Q5) You should put your strongest point first or last and weaker points in the middle.
A)True
B)False
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Chapter 11: The Counseling Interview
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Sample Questions
Q1) What are the ingredients of an effective closing for counseling interviews?
Q2) Which of the following describes deceptive answers?
A)more hesitant
B)characterized by longer pauses
C)lengthier
D)all of the above
Q3) Which of the following is a factor to consider in the setting of the counseling interview?
A)tone
B)location
C)climate
D)all of the above
Q4) If you are not a professional therapist and are helping someone you may be called a lay counselor.
A)True
B)False
Q5) Under what circumstances would a counselor choose to use a directive approach?
Q6) What role does interviewer self disclosure play in the counseling interview?
Q7) Discuss five ways of analyzing the interviewee in a counseling interview.
Q8) What are some of the factors to be considered in evaluation of the interview?
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Chapter 12: The Health Care Intervie
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Sample Questions
Q1) Spiers has shown that politeness theory can enhance communication by
A)disclosing the stark nature of many interactions.
B)masking embarrassment and fear.
C)easing social interaction by providing a realistic form of verbal interaction.
D)easing social interaction through a ritualistic form of verbal interaction.
Q2) Patients are ordinarily compliant to physician's instructions.
A)True
B)False
Q3) Which of the following cultures highly prize nonverbal communication?
A)American
B)German
C)Asian
D)none of the above
Q4) Which of the following type patient tends to be provided more information?
A)older
B)female
C)educated
D)all of the above
Q5) Why are some researchers emphasizing the importance of stories in health care interviews?
14
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