Introduction to Information Systems
Final Test Solutions
Course Introduction
Introduction to Information Systems explores the fundamental concepts, technologies, and applications that underpin information systems in modern organizations. The course examines how information systems support business processes, decision-making, and competitive advantage, while also addressing key topics such as data management, systems development, security, and ethical considerations. Students will gain an understanding of the role of information systems in facilitating communication, collaboration, and innovation, and will be introduced to contemporary trends such as cloud computing, mobile technology, and big data. By the end of the course, students will be equipped with the foundational knowledge necessary to understand, use, and contribute to information systems in a variety of professional contexts.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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17 Chapters
1314 Verified Questions
1314 Flashcards
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Page 2
Chapter 1: Information Systems and You
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) What is an Information System?
A) An information system is a group of components that interact to produce information.
B) Computer hardware and software.
C) Software development process.
D) A framework describing human computer interaction.
E) An information gathering application.
Answer: A
Q2) What is the definition of MIS?
Answer: MIS is the development and use of information systems that help businesses achieve their goals and objectives.This definition has three key elements: development and use,information systems,and business goals and objectives.
Q3) Google uses Gmail's "content extraction" to
A) to track all the online activities of gmail users.
B) target advertising to Gmail users.
C) sell advertising.
D) find out the interests of gmail users.
E) track IP addresses.
Answer: B
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3
Chapter 2: Business Process Management and Decision Making
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Sample Questions
Q1) Provide an example of a structured decision.
Answer: A structured decision is one for which there is an understood and accepted method for making the decision.A formula for computing the reorder quantity of an item in inventory is an example of a structured decision process.
Q2) An activity can be defined as
A) the carrying out of a business procedure.
B) a series of steps in a business process.
C) an action that supports a business strategy.
D) transforming resources and information of one type into resources and information of another type.
E) action performed by an actor.
Answer: D
Q3) For information to be worth it's cost,there must be an appropriate relationship between the cost of information and its value.
A)True
B)False
Answer: True
Q4) What does a transaction processing system support?
Answer: A transaction processing system supports operational decisions.
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) How can IT increase productivity?
Answer: Productivity for organizations can be increased either through increased efficiency or effectiveness.
Q2) The threat of new entrants in an industry is high when
A) entry and exit costs are low.
B) entry costs are high.
C) distribution channels are few.
D) entry and exit costs are high.
E) few suppliers exist.
Answer: A
Q3) What is meant by the "value chain"? How does it apply to information systems?
Answer: The value chain is a series of activities that include inbound logistics,operations,outbound logistics,marketing and sales,and service.It is a tool for modeling how an organization adds "value" that a customer is willing to pay for.The generic value chain has five primary and four support activities.By modeling the value chain and its linkages,Porter started a movement towards more integrated,cross-departmental business systems.Companies use the value chain to analyze how they add value and compare it to their competition.Combined with Porter's other work on competitive advantage,they can examine how IT can be used on each of the value chain activities to add value.
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Volatile memory devices maintain their contents without the power being on.
A)True
B)False
Q2) Main memory is also called optical storage.
A)True
B)False
Q3) One-of-a-kind application software is
A) operating software.
B) software that runs printers.
C) designed for a specific, unique need
D) like a web-browser.
E) memory-swapping software.
Q4) A ________ is a virus that is attached to Word and Excel files.
A) time bomb
B) worm
C) Macro-virus
D) Trojan horse
E) zombie
Q5) Explain the functions of BIOS.
Q6) What are the different categories of hardware? Give an example of each.
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Chapter 5: Database and Content Management
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Sample Questions
Q1) What is a DBMS? What are the advantages and disadvantages of using a DBMS?
Q2) A DBMS and a database are two different things.
A)True
B)False
Q3) A database differs from a spreadsheet by
A) involving lists of a single theme.
B) having only columns.
C) having lists of multiple rows and columns.
D) involving lists of multiple themes.
E) having only rows.
Q4) In today's business world content is just not about collection and distribution.It is also about
A) the accuracy of the content.
B) the organization of the content.
C) the content management system.
D) the relevance of the content.
E) presenting the content appropriately for the audience.
Q5) A database application can have one or more users.
A)True
B)False
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Chapter 6: Networks and Collaboration
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Sample Questions
Q1) ISPs cannot commit to offer performance-level guarantees to users.
A)True
B)False
Q2) IEEE 802.3 is the most popular LAN ________ in use today.
A) switch
B) architecture
C) protocol
D) encryption
E) TLD
Q3) Narrowband transmission speeds typically do not exceed 56 kbps.
A)True
B)False
Q4) Which of the following is the device that allows users to connect to a wireless network?
A) a hub
B) a router
C) a wireless gateway
D) a switch
E) an access point
Q5) Explain the difference between a narrowband and a broadband connection.
Page 8
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Chapter 7: Competitive Advantage and Business Proces
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96 Flashcards
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Sample Questions
Q1) ERP uses
A) integration to manage the 5 different databases in a typical company.
B) pull-push production planning.
C) customized programming to adapt to the purchaser's way of doing business.
D) one centralized database.
E) undocumented, brand new software.
Q2) The elimination of the middle layer in a supply chain is called
A) disintermediation.
B) intermediation.
C) reintermediation.
D) normalization.
E) price elasticity.
Q3) Functional systems often lead to disjointed processes and increased expenses. A)True
B)False
Q4) What is an industry standard process?
Q5) Most organizations today have a mixture of functional and integrated systems. A)True
B)False
Q6) What are the steps in the customer life cycle?
Page 9
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Chapter 8: Decision Making and Business Intelligence
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Systems that focus on making data collected in OLTP useful for allowing multiple decision makers to collaborate are often referred to as
A) Executive Information Systems.
B) Data Mining Systems.
C) Expert Systems.
D) Knowledge Management Systems.
E) Decision Support Systems.
Q2) Which of the following is an assumption about information systems that Ackoff disputed?
A) There is too much uncertainty in making any decision.
B) Decisions are poor because managers lack relevant information.
C) Computer speed doubles every 18 months.
D) There is too much information.
E) Mangers suffer from a lack of perfect data.
Q3) Cluster analysis measures the impact of a set of variables on another variable.
A)True
B)False
Q4) What is clickstream data?
Q5) What are the three assumptions that Ackoff disagreed with?
Q6) What is supervised data mining?
Page 10
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Chapter 9: E-Commerce, social Networking and Web 20
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Sample Questions
Q1) What is social capital and how does it add value for the individual?
Q2) Priceline.com is an example of a(n)
A) cloud based storage service.
B) ERP.
C) electronic exchange.
D) merchant company.
E) price elasticity solution.
Q3) Modern consumers often know more about a product or service than does the person facilitating the sale.
A)True
B)False
Q4) Nonmerchant companies take title to the goods they sell.
A)True
B)False
Q5) Generally speaking,merchant companies include B2C,B2B and B2G enterprises. A)True
B)False
Q6) Disintermediation is the elimination of sales taxes when selling on line.
A)True
B)False
Page 11
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Chapter 10: Acquiring Information Systems Through Projects
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82 Flashcards
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Sample Questions
Q1) "The time required to perform a task expands to the time available to do it" is
A) an old proverb.
B) Fubini's Law.
C) Moore's Law.
D) Jackson's Law.
E) Parkinson's Law.
Q2) Acquiring software is
A) a highly involved process.
B) the same as acquiring new information systems.
C) not the same as acquiring new information systems.
D) a difficult process.
E) accomplished by the outsourcing group.
Q3) The process groups in PMBOK can be related to the ________ project management areas.
A) 5
B) 6
C) 8
D) 9
E) 7
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Chapter 11: Structure, governance and Ethics
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Sample Questions
Q1) Bill 198 is commonly known as Budget Measures Act.
A)True
B)False
Q2) E-cycling should be considered in a company's IS ________ procedures.
A) ethics
B) buying
C) alignment
D) auditing
E) planning
Q3) The triple bottom line for organizations includes measuring profitability,social performance and employee satisfaction.
A)True
B)False
Q4) Alignment is the matching of business objectives with IT architecture.
A)True
B)False
Q5) The matching of organizational objectives with IT architecture takes advantage of IT capabilities as they develop.
A)True
B)False
Page 13
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Chapter 12: Managing Information Security and Privacy
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Sample Questions
Q1) Some of the biggest security threats are from ________ employees.
A) disinterested
B) disgruntled
C) self-motivated
D) happy
E) contrarian
Q2) Users often resist biometric identification because they feel it is
A) expensive.
B) ineffective.
C) too technical.
D) invasive.
E) hard to use.
Q3) To protect against lost or sabotaged encryption keys,a trusted party should keep a copy of the key.
A)True
B)False
Q4) Despite warnings,users have a tendency to write their passwords on sticky notes next to the computer.
A)True
B)False
Page 14
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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Sample Questions
Q1) Business processes can be quite complex.Data flow diagrams use ________ to display the various details of the process.
A) plates
B) levels
C) numbers
D) data stores
E) connects
Q2) The primary goal of business process modeling is to create
A) a series of accounting checks and balances.
B) a description of a flow of events or information in a business.
C) a 3-D computer representation of a product.
D) a list of people involved in customer service.
E) competitive advantage.
Q3) A data store cannot be directly ______________ an external entity.
A) purchased from
B) listed with C) stored by
D) connected to
E) leased from
Q4) List the rules that apply to combining shapes in data flow diagrams.
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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Sample Questions
Q1) The "Fill" capability in Excel can create more formulas with less work. A)True
B)False
Q2) A cell is identified by using a
A) column number and a row number.
B) column letter and a row number.
C) position number.
D) column letter and a row letter.
E) column number and a row letter.
Q3) The flexibility of cells is an important factor in making a spreadsheet a powerful tool.
A)True
B)False
Q4) Why are absolute references important in Excel?
Q5) Text can be used in arithmetic formulas.
A)True
B)False
Q6) "/" is the sign used for multiplication. A)True
B)False
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Chapter 15: Database Design and Entity Relationships
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Sample Questions
Q1) UML stands for
A) Unified Modeling Language.
B) Unified Metadata Language.
C) United Metadata Language.
D) Universal Metadata Language.
E) Universal Modeling Language.
Q2) Database developers ________ as the first step in development.
A) interview users
B) create a relational model
C) create an E-R diagram
D) create a data model
E) write queries
Q3) The easiest time to change a database design is during the data modeling stage.
A)True
B)False
Q4) E-R diagrams are too cumbersome for use in database design discussions.
A)True
B)False
Q5) Describe an E-R diagram.
Q6) Describe how normalization works.
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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Sample Questions
Q1) A data entry form in Access can be created using the Form tool in the Create tab ribbon.
A)True
B)False
Q2) Access displays the _____________of a field as help text on forms.
A) description
B) data type
C) name
D) colour
E) attribute
Q3) The properties of each field are set at the ________ of the table design window.
A) top
B) centre
C) bottom
D) left
E) right
Q4) Access provides a graphical user interface for creating database queries.
A)True
B)False
Q5) What are reports used for and how are they created in MS Access?
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Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) What is a dependency between two tasks?
Q2) MS Project is best describes as a spreadsheet product.
A)True
B)False
Q3) Dependent tasks are either predecessors or successors.
A)True
B)False
Q4) Dependencies are crucial for
A) scheduling tasks.
B) creating predecessors.
C) creating successors.
D) creating meaningful schedules.
E) scheduling resources.
Q5) Why is MS Project considered a full-service product?
Q6) All project management begins with
A) an annual budget.
B) an understanding of project management.
C) an understanding of the scheduling application.
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D) an understanding of the tasks that need to be accomplished.
E) availability of resources.
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