Introduction to Information Systems
Exam Solutions
Course Introduction
Introduction to Information Systems explores the fundamental concepts, technologies, and applications of information systems in organizations and society. The course covers the role of information systems in supporting business operations, decision-making, and competitive advantage, as well as the ethical, social, and security issues related to their use. Students will examine the components of information systems including hardware, software, data, procedures, and people and learn how these elements interact to collect, process, and disseminate information. Through case studies and practical exercises, students gain insight into real-world applications of information systems and develop foundational skills necessary for navigating and utilizing modern digital environments.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 3rd Edition by McKinney Jr
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12 Chapters
1356 Verified Questions
1356 Flashcards
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Chapter 1: The Importance of MIS
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) As a result of Moore's Law,the ratio of price to performance of computers has increased dramatically over the years.
A)True
B)False
Answer: False
Q2) How does Porter define procurement,technology,human resources,and firm infrastructure?
Answer: Porter defined procurement as the processes of finding vendors,setting up contractual arrangements,and negotiating prices.He defined technology broadly to include research and development and other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full- and part-time employees.Firm infrastructure includes general management,finance,accounting,legal,and government affairs.
Q3) Effective collaboration is all about being cordial to one's team members.
A)True
B)False
Answer: False
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3
Chapter 2: Business Processes, Information Systems, and Information
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128 Verified Questions
128 Flashcards
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Sample Questions
Q1) Is the relationship between a process and an information system (IS)always 1:1? Support your answer with and example from the fast food industry.
Answer: No.The Order Tracker IS supports the Drive-Thru process,and it helps support several other processes at the restaurant such as; the Hiring process and the Scheduling process as well as the In-Store Ordering,Revenue Totaling,and Reordering processes. A second system is added to the Drive-Thru process,we then have a process that is supported by two IS.For example,the second IS might use a motion detection system to record traffic patterns of cars that join the drive-thru line.
Q2) Which of the following is a feature of a structured process?
A) It is a formally defined process.
B) Its procedures are supportive rather than prescriptive.
C) It changes rapidly as requirements and situations change.
D) It is adaptive rather than being controlled.
Answer: A
Q3) Good information requires that data be timely.
A)True
B)False
Answer: True
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Chapter 3: Networks and the Cloud
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92 Flashcards
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Sample Questions
Q1) Your browser sends requests and receives responses for service encoded in a predefined http request format.
A)True
B)False Answer: True
Q2) All of the following are examples of Tier 1 providers except for:
A) Sprint
B) Century C) Verizon
D) Netflix
Answer: D
Q3) The three common alternatives for connecting to the Internet are WAN,Cable line,and DSL.
A)True
B)False Answer: False
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Page 5
Chapter 4: Database Processing
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124 Verified Questions
124 Flashcards
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Sample Questions
Q1) The accuracy of a database design is independent of the corresponding data model.
A)True B)False
Q2) Users are the final judges as to what data the database should contain and how the records in that database should be related to one another.
A)True B)False
Q3) A database is a self-describing collection of integrated records.
A)True B)False
Q4) The purpose of a database is to keep track of things that involve a single theme. A)True B)False
Q5) A foreign key is essential in relational databases to represent the relationship between two tables.
A)True B)False
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Chapter 5: Information Systems Security
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Users resist biometric identification because they feel it is invasive.
A)True
B)False
Q2) What is a firewall and how do they work? What are two types of firewalls?
Q3) Companies that invest in _________ have been shown to reduce the frequency and severity of their security losses.
A) vulnerability
B) safeguards
C) targets
D) modifications
Q4) What are some safeguards that can be taken by people/organizations to safeguard against threats and vulnerabilities?
Q5) Poorly written application programs and procedures are sources of security threats.
A)True
B)False
Q6) One type of attack on common passwords is brute force attack.
A)True
B)False
Q7) What are five recommended smartphone security processes?
Page 7
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Chapter 6: Using Is to Improve Processes
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) What are technology development processes? Give examples of such processes at the operational,managerial,and strategic level.
Q2) Which of the following is true about objectives of processes?
A) Objectives can occur only in the strategic process level.
B) Objectives are mutually exclusive.
C) An effectiveness objective aims to conserve resources.
D) An efficiency objective aims to conserve resources.
Q3) Which of the following information systems facilitate operational processes?
A) expert systems
B) executive support systems
C) management information systems
D) transaction processing systems
Q4) How can organizations completely fix the problem of information silos?
A) by duplicating data and making it available to multiple processes
B) by storing a single copy of the data in a shared database
C) by allowing multiple processes to share an isolated data
D) by restricting the data access to a single process
Q5) The best KPIs are reasonable,accurate,and consistent.
A)True
B)False
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Chapter 7: Supporting Processes With ERP Systems
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Transactional data,also called reference data,includes supplier names and addresses,item names and units of measure,and employee data.
A)True
B)False
Q2) Which of the following activities is included in customer relationship management?
A) procurement
B) marketing
C) bill of materials
D) payroll
Q3) Which of the following companies has the largest market share in the enterprise resource planning industry?
A) Epicor
B) SAP
C) Oracle
D) Microsoft
Q4) Describe how businesses used computers for inventory purposes before the advent of the Internet.
Q5) How does SAP speed up the configuration process? What is a module?
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Chapter 8: Supporting the Procurement Process With SAP
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97 Flashcards
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Sample Questions
Q1) Prior to the implementation of SAP,the warehouse manager was responsible for the maintenance of inventory levels.
A)True
B)False
Q2) Which of the following is a warehouse concern faced by organizations without an ERP system?
A) lack of financial control
B) insufficient inventory
C) accuracy of the three-way match
D) product promotions
Q3) Which of the following statements is true about the impact of SAP on organizations?
A) Organizations become less process-focused after implementing SAP.
B) Organizations tend to avoid outsourcing after implementing SAP.
C) Inter-departmental data sharing reduces after implementing SAP.
D) People require new sets of skills after implementing SAP.
Q4) Explain the purchasing issues that justify the implementation of ERP system at CBI?
Q5) Describe how 3D printing technologies impact an organization's procurement process.
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Chapter 9: Supporting the Sales Process With SAP
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Explain the competitive strategy that CBI implemented with SAP.What were the efficiency and effectiveness objectives committed to by the company?
Q2) Which of the following statements is true of an electronic exchange?
A) It supports competitive bidding.
B) Amazon.com is an example of an exchange used by consumers.
C) It generates revenue only through advertising.
D) It matches buyers and sellers.
Q3) Which of the following statements is true about e-commerce?
A) It results in an increase in inventory-carrying costs.
B) It improves the flow of price data.
C) It decreases market efficiency.
D) It reduces sharing of consumer data.
Q4) B2C sales are much more common than B2B sales.
A)True
B)False
Q5) Nonmerchant companies own the goods they sell.
A)True
B)False
Q6) What is the Darknet?
Q7) Discuss the importance of sales for a business.
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Chapter 10: Collaboration and IS
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106 Flashcards
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Sample Questions
Q1) Which of the following is an efficiency objective of collaboration?
A) to meet time and cost limits
B) to have a meaningful experience
C) to make a successful deliverable
D) to grow in team capability
Q2) The underlying effectiveness objective of collaboration is to meet time and cost limits.
A)True
B)False
Q3) Describe collaboration.
Q4) Which of the following is an advantage of using SharePoint for asynchronous communications in a workflow process?
A) Time spent on follow-up processes is increased.
B) It reduces the administration costs.
C) It limits the impact of iteration controls.
D) Users spend more time coordinating.
Q5) A group in which everyone is too polite to say anything critical cannot collaborate. A)True B)False
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Chapter 11: Social Media and IS
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121 Flashcards
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Sample Questions
Q1) A hashtag makes it easier to search for a keyword given to a piece of data by its creator.
A)True
B)False
Q2) Mutinous movements are positive actions taken by a group of customers to promote a company or product.
A)True
B)False
Q3) Businesses,app providers,and users share the social media process,and each have their own objectives.
A)True
B)False
Q4) Consumers trust their friends much more than they do businesses.
A)True
B)False
Q5) As businesses don't control social media,they do not get to determine its objectives.
A)True
B)False
Q6) What are the efficiency objectives for the three social media participants?
Page 13
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Chapter 12: Business Intelligence and IS
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126 Flashcards
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Sample Questions
Q1) The data mining process can predict the likelihood of various outcomes of a particular event.
A)True
B)False
Q2) Business intelligence is a process of acquiring,analyzing,and publishing data with an objective of discovering or revealing patterns in data that will inform a businessperson.
A)True
B)False
Q3) Data mining is the first step of a BI activity supported by business intelligence information systems.
A)True
B)False
Q4) How does Big Data BI support the auditing process?
Q5) What are the two types of people that use BI systems? Describe their roles.
Q6) HANA can be used only with unstructured NoSQL databases.
A)True
B)False
Q7) Describe the hardware and software used in BI systems.
Page 14
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