Introduction to Information Systems Test
Questions
Course Introduction
Introduction to Information Systems offers a comprehensive overview of how information technology is used to support business operations, decision making, and strategic advantage in organizations. The course covers key concepts such as the components of information systems, data management, networking, information system development, and the ethical and security implications of IT. Students will explore the evolving role of information systems in various industries, examining real-world applications and case studies to understand how technology drives organizational success. By the end of the course, students will be equipped with foundational knowledge to analyze, design, and recommend information system solutions aligning with organizational needs.
Recommended Textbook Management Information Systems 6th Edition by Effy Oz
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Chapter 1: Business Information Systems: an Overview
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Sample Questions
Q1) To become data,information is manipulated through tabulation,addition,subtraction,division,or any other operation that leads to greater understanding of a situation.
A)True
B)False
Answer: False
Q2) ____________________ systems are often linked to Web applications that track online shopping and process online transactions.
Answer: CRM
Customer relationship management
Customer relationship management (CRM)
Q3) The main goals of ____ systems are to increase the quality of customer service,reduce the amount of labor involved in serving customers,and learn as much as possible about the preferences of individual customers.
A) CRM
B) ERP
C) MIS
D) TPS
Answer: A
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Page 3
Chapter 2: Strategic Uses of Information Systems
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Sample Questions
Q1) Organizations can achieve competitive advantage if they are powerful enough to ____________________ suppliers to their mode of operation or buyers to their product.
Answer: lock in
Q2) In the 1950s,Japanese automakers brought robots to their production and assembly lines and reduced costs quickly and dramatically.
A)True
B)False
Answer: False
Q3) Instead of differentiating a product or service,an organization might actually add to the product or service to increase its value to the consumer.
A)True
B)False
Answer: True
Q4) The United States,the European Union,and many other countries outlaw monopolies.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Business Functions and Supply Chains
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Sample Questions
Q1) ____________________ software emulates situations in which an employee must act and includes tests and modules to evaluate a trainee's performance.
Answer: Training
Q2) Successful MRP II systems have made a significant contribution to ____ manufacturing,where suppliers ship parts directly to assembly lines,saving the cost of warehousing raw materials,parts,and subassemblies.
A) quality
B) ahead-of-time (AOT)
C) just-in-time (JIT)
D) productivity
Answer: C
Q3) Typically,____ ISs receive records of routine business transactions-such as the purchase of raw materials or services,or the sale of manufactured goods-from transaction processing systems (TPSs).
A) sales
B) human resources
C) marketing
D) accounting
Answer: D
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Page 5
Chapter 4: Business Hardware
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Sample Questions
Q1) QuickBiz's Andrew Langston used his ____ to calculate all the costs that went into a delivery-such as car and truck purchases and maintenance,fuel costs,and driver salaries.
A) financial information system
B) inventory control system
C) data warehouse
D) relational database
Q2) The most common type of flat-panel monitor is the ____________________.
Q3) The most widely used storage medium is the optical disc.
A)True
B)False
Q4) Some operating systems,such as Windows,let users map ____________________ keys into a Dvorak layout.
Q5) Identify the four basic operations a computer must handle.
Q6) Businesses that must handle business transactions and store large amounts of data in a central computer often use mainframes,which some IT professionals fondly call "big iron."
A)True
B)False
Q7) What are impact printers?
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Chapter 5: Business Software
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Sample Questions
Q1) ____ primarily involves modifying programs to meet new business needs,but also debugging of errors that were not detected when testing the developed code.
A) Recoding
B) Reassembling
C) Coding
D) Maintenance
Q2) Most of the software that organizations and individuals obtain is not purchased; it is ____.
A) leased
B) licensed
C) downloaded
D) reproduced
Q3) The most sophisticated ____ provide two important elements: immersion and interaction.
A) VR devices
B) video recording devices
C) multi-purpose devices
D) Web devices
Q4) What are the advantages of open source software over proprietary software?
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Chapter 6: Business Networks and Telecommunications
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Sample Questions
Q1) The most important and pervasive set of protocols for telecommunications and networks today is called ____.
A) SDLC
B) FTP
C) TCP/IP
D) NNTP
Q2) LAN ____ have become a common device in offices and households.
A) modems
B) cards
C) adapters
D) routers
Q3) In ____________________,a message is broken up into packets.
Q4) A peer-to-peer LAN is one in which no central device controls communications.
A)True
B)False
Q5) The major advantage of landline phones is that they are attached to people,not offices.
A)True
B)False
Q6) What is the main drawback of wireless LANs?
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Chapter 7: Databases and Data Warehouses
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Sample Questions
Q1) Unlike ____________________,transactional databases are usually not suitable for business analysis because they contain only current,not historical,data.
Q2) The description of each table structure and types of fields become part of a(n)____________________,which is a repository of information about the data and their organization.
Q3) There are two phases involved in building a data warehouse from transactional data: extraction and transforming.
A)True
B)False
Q4) To design a(n)____,you need a clear idea of the different entities and how they relate.
A) relational database
B) file database
C) model database
D) object database
Q5) Analyzing an organization's data and identifying the relationships among the data is called ____________________.
Q6) A unique key can serve as a(n)____________________.
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Chapter 8: The Web-Enabled Enterprise
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Sample Questions
Q1) ____ is usually the most expensive of hosting options.
A) Dedicated hosting
B) Virtual private server hosting
C) Shared Hosting
D) Co-location
Q2) On the Web,____ includes identifying the sites your audience frequently visits.
A) hosting
B) phishing
C) spamming
D) targeting
Q3) Some hosting companies charge extra fees for shared hosting if the site experiences activity above a predetermined amount of data that is transferred,or number of visits from Web surfers,known as ____.
A) spots
B) deals
C) hits
D) stops
Q4) Although ____________________ trading on the Internet is much larger in volume,online business-to-consumer (B2C)trading is more visible to the general public.
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Chapter 9: Challenges of Global Information Systems
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Sample Questions
Q1) Many Web sites still offer forms that limit telephone numbers to ____________________ digits and do not accept shorter or longer numbers even when they are meant for audiences outside the United States and Canada.
Q2) Discuss the differences in regulations and tariffs companies must face when establishing international ISs.
Q3) The United States uses a 12-hour time notation with the addition of a.m. or p.m., while other parts of the world use a 24-hour notation, called "military time" in the United States.
A)True
B)False
Q4) Organizations that wish to do business globally through their Web sites must be sensitive to local audiences.
A)True
B)False
Q5) Under the ____________________ arrangement,claims of European citizens against U.S.companies regarding privacy are heard (with some exceptions)in the United States.
Q6) The UCC is trying to expand product codes to 14-digit ____________________.
Q7) How can cultural differences affect the establishing of international ISs?
Page 11
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Chapter 10: Decision Support and Expert Systems
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Sample Questions
Q1) An increasing amount of ____ in the financial services and many other industries are made automatically and in real time.
A) data automation
B) materials management
C) decision agenda
D) decision making
Q2) An ES is constructed with a set of rules,but as data on real successes and failures of decisions is accumulated and fed into the system,the ____________________ refines the rules to accomplish a higher success rate.
Q3) Describe the three phases of decision making.
Q4) You can use a DSS to perform ____________________ analyses on multiple parameters at the same time.
Q5) Some models can be expressed as a curve,rather than a(n)____.
A) s shape
B) bell shape
C) straight line
D) step function
Q6) The part of the DSS that allows the user to interact with it is called the ____________________.
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Chapter 11: Business Intelligence and Knowledge Management
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Sample Questions
Q1) ____ are often designed to quickly present predefined business metrics such as occupancy ratios in hotels and hospitals,or inventory turns in retail.
A) Toolkits
B) Dashboards
C) Toolboxes
D) BITools
Q2) Since OLAP applications are designed to process large amounts of records and produce summaries,they are usually significantly faster than relational applications such as those using ____.
A) XML
B) SQL replies
C) SQL queries
D) SGML
Q3) OLAP might process data from a ____.
A) non-relational database
B) transportable database
C) cross-sectional database
D) transactional database
Q4) Discuss employee knowledge networks.
Page 13
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Chapter 12: Systems Planning and Development
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Sample Questions
Q1) What are the benefits of standardization in planning?
Q2) Organizational culture includes issues such as tendency to share or not to share information among units and people,willingness to team-play,and the proclivity of employees to experiment with new ideas and technologies.
A)True
B)False
Q3) In recent years,a growing number of corporations have implemented enterprise ISs such as ERP systems,____ and CRM systems,or other systems that serve the entire organization or many of its units.
A) SCM
B) CAD
C) CAM
D) CMS
Q4) It is difficult,if not impossible,to devise a way to measure software development competence.
A)True
B)False
Q5) ____________________ takes place when an operation switches from using an old system to using a new system.
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Chapter 13: Choices in Systems Acquisition
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Q1) ____ free IS staff to develop and maintain an organization's more complex and sophisticated systems.
A) In-house-developers
B) Commissioned software
C) User-developers
D) Licensed software
Q2) IT companies that made their reputation by providing hardware and software,such as ____ and Unisys,have seen the revenue from the outsourcing service portion of their business grow faster than the revenue from hardware and software sales.
A) Microsoft
B) Adobe
C) IBM
D) Dell
Q3) Some clients prefer to use a leased line rather than the ____________________ to connect to an ASP.
Q4) In-house development teams can usually complete a new application project in less time than an IT vendor can.
A)True
B)False
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Chapter 14: Risks, security, and Disaster Recovery
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Q1) ____ are usually planted by insiders,that is,employees of the victimized organization.
A) Spams
B) Logic bombs
C) Phishes
D) Flames
Q2) CIOs often cite ____ as an effective way to bring down the amount of work their subordinates must do.
A) SSL
B) SDLC
C) DoS
D) SSO
Q3) When tapping communications,law enforcement agencies need the cooperation of a third party,such as a telephone company or a(n)____.
A) ISP
B) SSP
C) Web site
D) systems developer
Q4) What is a Trojan horse?
Q5) ____________________ are total losses of electrical power.
Page 16
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