Introduction to Information Systems Study Guide Questions
Course Introduction
Introduction to Information Systems provides an overview of how information technology supports business operations, decision making, and strategic objectives in modern organizations. The course explores the fundamental concepts, components, and types of information systems, including hardware, software, data, networks, and people. Students will learn about system development processes, database management, cybersecurity, and the impact of emerging technologies on business. Through real-world examples and case studies, the course emphasizes how information systems provide value, support innovation, and shape organizational success in a digital economy.
Recommended Textbook Business Driven Technology 6th Edition by Paige Baltzan
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Chapter 1: Business Driven Technology
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Q1) Consider an oven as a system.Which of the following represents feedback?
A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.
Answer: C
Q2) Common departments found in an organization include accounting,management information systems,operations management,and delivery.
A)True
B)False
Answer: False
Q3) Consider a washing machine as a system.Which of the following represents the inputs?
A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.
Answer: A
Q4) A __________ is a collection of parts that link to achieve a common purpose.
Answer: system
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Chapter 2: Identifying Competitive Advantages
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Q1) What are the two main categories in a value chain analysis?
A) Primary value activities and secondary value activities.
B) Primary value activities and support value activities.
C) Primary value activities and strengthening value activities.
D) None of these.
Answer: B
Q2) When applying Porter's three generic strategies,Tiffany & Co.has a competitive scope and cost strategy that is a __________.
A) broad market, high cost strategy
B) narrow market, low cost strategy
C) narrow market, high cost strategy
D) broad market, low cost strategy
Answer: C
Q3) Michael Porter identified pressures that can hurt potential sales.Knowledgeable customers can force __________ prices by pitting rivals against each other.
Answer: down
Q4) Apple utilized the first-mover ________ with its iPod product.
Answer: advantage
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Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Q1) What is another term that represents CRM reporting technologies that help organizations identify their customers across other applications?
A) Customer identification
B) Customer segmentation
C) Customer predicting
D) All of these
Answer: A
Q2) Which company used BPR to change its industry by implementing a mobile claims process?
A) Saab.
B) Progressive Insurance.
C) Trek.
D) Charles Schwab.
Answer: B
Q3) Order processing is a ________-facing process.
Answer: customer
Q4) Enterprise resource planning systems ______________ all departments and functions throughout an organization into a single IT system.
Answer: integrate
Page 5
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Chapter 4: Measuring the Success of Strategic Initiatives
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Q1) ___________ MIS metrics measure the performance of the MIS itself including throughput,transaction speed,and system availability.
Q2) What do most companies measure to determine the success of their websites?
A) Throughput
B) Speed
C) Traffic
D) Availability
Q3) What is measured by such benchmarks as satisfaction surveys,percentage of existing customers retained,and increases in revenue dollars per customer?
A) Usability
B) Customer satisfaction
C) Financial
D) Conversion rates
Q4) ______________ is the amount of information that can travel through a system at any point in time.
Q5) System _____________ is the number of hours a system is available for use by customers and employees.
Q6) Explain the difference between efficiency and effectiveness.
Q7) A(n)___________________ is an unfilled customer order.
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Q1) The chief ___________ officer is responsible for collecting,maintaining,and distributing the organization's knowledge.
Q2) Who is responsible for ensuring the throughput,speed,accuracy,availability,and reliability of an organization's information technology?
A) CIO
B) CPO
C) CTO
D) CSO
Q3) Discuss the reasons why privacy issues lose trust for businesses.
Q4) Privacy is the right to be left alone when you want to be,to have control over your own personal possessions,and not to be observed without your consent.
A)True
B)False
Q5) List and describe the four common IT-related strategic positions.
Q6) ____________ security is a broad term encompassing the protection of information from accidental or intentional misuse by persons inside or outside an organization.
Q7) Explain how HIPAA protects individuals' health records.
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Chapter 6: Valuing Organizational Information
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Q1) Reports for each salesperson,product,and part are examples of detailed,or fine,information granularities.
A)True
B)False
Q2) All of the following are characteristics of information except:
A) Transactional
B) Analytical
C) Timeliness
D) Quantity
Q3) List the four primary sources of low-quality information.
Q4) What provides real-time information in response to requests?
A) Real-time information
B) Real-time systems
C) Information level
D) All of these
Q5) Organizations use _________ information to make ad hoc decisions.
Q6) The ________ characteristic of high-quality information ensures that all the values are correct.
Q7) List,describe,and provide an example of each of the five characteristics of high-quality information.
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Chapter 7: Storing Organizational Information-Databases
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Q1) What are the rules that enforce basic and fundamental information-based constraints?
A) Information integrity
B) Integrity constraints
C) Business-critical integrity constraints
D) Relational integrity constraints
Q2) ______________ integrity constraints enforce business rules vital to an organization's success.
Q3) Which of the following is not an advantage of building a data-driven website?
A) Minimizes human error.
B) Cuts production and update costs.
C) Improves or maximizes stability.
D) Minimizes or reduces efficiency.
Q4) Which of the following is incorrect in reference to a database?
A) Can be relational or network.
B) Information is accessed by logical structure.
C) Information is accessed by physical structure.
D) Users can access different views of information.
Q5) The ________ view of information focuses on how users logically access information to meet their particular business needs.
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Chapter 8: Accessing Organizational Information-Data Warehouse
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Q1) Explain why an organization cannot achieve 100 percent accurate and complete information.
Q2) Achieving perfect information is almost impossible.The more complete and accurate an organization wants its information to be,the more it costs.Which two variables are used to determine the trade-off for perfect information?
A) Accuracy versus completeness.
B) Accessibility versus completeness.
C) Accuracy versus complexity.
D) Accessibility versus complexity.
Q3) What is a dimension?
A) A particular attribute of information.
B) A particular entity of information.
C) A particular relational database.
D) A particular single repository.
Q4) When does information cleansing occur in the data warehouse?
A) During the ETL process.
B) On the information, once it is in the data warehouse.
C) During the ETL process and once it is in the data warehouse.
D) During the ETL process and before it is in the data warehouse.
Q5) Explain the primary difference between a database and a data warehouse.
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Chapter 9: Enabling the Organization-Decision Making
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Q1) _________-seeking analysis could answer the question "How many customers are required to purchase our new product line to increase gross profits to $5 million?"
Q2) Which of the following is a type of transaction processing system?
A) Order processing
B) Sales
C) Manufacturing
D) Transportation
Q3) A(n)___________ is a simplified representation or abstraction of reality.
Q4) What is a special-purpose,knowledge-based information system that accomplishes specific tasks on behalf of its users?
A) Intelligent system
B) Artificial intelligence
C) Neural network
D) Intelligent agent
Q5) Consolidation,drill-down,and slice-and-dice are the three most common capabilities offered in an EIS.
A)True
B)False
Q6) Describe the three capabilities commonly offered by an EIS.
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Chapter 10: Extending the Organization-Supply Chain Management
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Q1) Which of the following automates the different steps and stages of the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q2) The __________ effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain.
Q3) Which of the following is not one of the five basic components of supply chain management?
A) Plan
B) Source
C) Cost
D) Deliver
Q4) List and describe the components of a typical supply chain.
Q5) Plan,source,make,deliver,and return are the five basic supply chain management components.
A)True
B)False
Q6) Make the sale to the ___________ is one of the keys to SCM success.
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Chapter 11: Building a Customer-Centric
Organization-Customer Relationship Management
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Q1) CRM allows an organization to accomplish all of the following except:
A) Provide better customer service.
B) Make call centers more efficient.
C) Complicate marketing and sales processes.
D) Help sales staff close deals faster.
Q2) Which of the following is the first CRM implementation strategy?
A) Define information needs and flows.
B) Build an integrated view of the customer.
C) Clearly communicate the CRM strategy.
D) Implement in iterations.
Q3) The business world is shifting from customer focus to product focus. A)True
B)False
Q4) CRM is a technology based on the premise that those organizations that understand the needs of individual customers are best positioned to achieve sustainable competitive advantage in the future.
A)True B)False
Q6) Define the relationship between decision making and analytical CRM. Page 13
Q5) List and describe several benefits an organization can receive from CRM.
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Chapter 12: Integrating the Organization From End to
End-Enterprise Resource Planning
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Q1) Explain the business value of integrating supply chain management,customer relationship management,and enterprise resource planning systems.
Q2) Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?
A) CRM
B) SCM
C) ERP
D) All of these
Q3) Integrations are achieved by using ___________.
Q4) Compare middleware and enterprise application integration middleware.
Q5) Who are the primary users of SCM systems?
A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these
Q6) Describe the primary users and primary business benefits of CRM,SCM,and ERP applications.
Q8) Describe the role information plays in enterprise resource planning systems. Page 15
Q7) Sales,marketing,and customer service are the primary users of ______ systems.
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Chapter 13: Creating Innovative Organizations
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Q1) When evaluating the business value of disintermediation,the more ____________ that are cut from the distribution chain,the lower the product price.
A) technologies
B) customers
C) data streams
D) intermediaries
Q2) Which of the following is an example of a disruptive technology?
A) Oracle's database software
B) Sony's transistor-based consumer electronics (transistor radio)
C) Intel's low-end microprocessors
D) All of these
Q3) What is information reach?
A) A global public network of computer networks that pass information from one to another using common computer protocols.
B) The depth and breadth of information transferred between customers and businesses.
C) Measures the number of people a firm can communicate with all over the world.
D) Occurs when those with access to technology have great advantages over those without access to technology.
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Chapter 14: Ebusiness
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Q1) Which ebusiness tool increases the speed of business by allowing the transfer of documents with the same speed as the telephone?
A) Knowledge management system
B) Podcasting
C) Email
D) Ebusiness
Q2) Companies use __________ as marketing communication channels,discussing everything from corporate strategies to detailed product overviews.
A) iming
B) web browsing
C) email
D) podcasting
Q3) What is a business that operates in a physical store without an Internet presence?
A) Brick-and-mortar business
B) Click-and-mortar business
C) Virtual business
D) Pure-play business
Q4) T.J.Maxx is an example of a _________-and-mortar business.
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Chapter 15: Creating Collaborative Partnerships
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Q1) How do the majority of potential customers find business websites?
A) By applying analytics.
B) Through search terms that match the content.
C) Through viral advertisements.
D) Through magazines and newspapers.
Q2) Large wikis,such as Wikipedia,can protect the quality and accuracy of their information by assigning users roles such as __________.
A) reader
B) subject matter expert
C) editor
D) all of these
Q3) Erik is the president and owner of Watch Out,a local website development company that helps clients create and build unique websites.Many of his daily tasks are heavily technical in nature and require a high level of computer programming and Internet knowledge.Which of the below would Erik primarily use when performing his daily tasks?
A) Source code
B) Brick-and-mortar
C) Information reach
D) Explicit knowledge
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Chapter 16: Integrating Wireless Technology in Business
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Q1) What company monitors the operation of its vending machines via wireless technology?
A) United Parcel Service
B) Amazon
C) FedEx
D) Dr Pepper/Seven Up Inc.
Q2) What technology enables wireless networks to extend as far as 30 miles and transfer information,voice,and video at faster speeds than cable?
A) WiMAX wireless broadband
B) Satellite television
C) Wireless local area network
D) Cellular phones and pagers
Q3) What technology uses radio waves rather than wires to transmit information across a local area network?
A) WiMAX wireless broadband
B) Satellite television
C) Wireless local area network
D) Cellular phones and pagers
Q4) Explain the business benefits of using wireless technology.
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Chapter 17: Developing Software to Streamline Operations
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Q1) The implementation phase involves taking all of the detailed design documents from the design phase and transforming them into the actual system.
A)True
B)False
Q2) Which of the following is a business-related consequence of software failure?
A) Decreased productivity
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
Q3) A(n)____________ is a temporary endeavor undertaken to create a unique product,service,or result.
Q4) Which of the following is a business-related consequence of successful software?
A) Increased revenues
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
Q5) The ______________ phase involves establishing a high-level plan of the intended project and determining project goals.
Q6) Identify the business benefits associated with successful software development.
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Chapter 18: Methodologies for Supporting Agile Organizations
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Q1) Which methodology uses small teams to produce small pieces of deliverable software using sprints,or 30-day intervals,to achieve an appointed goal?
A) Scrum
B) XP
C) RUP
D) RAD
Q2) Define the relationship between the systems development life cycle and software development methodologies.
Q3) Which methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements?
A) RAD methodology
B) Agile methodology
C) Waterfall methodology
D) Extreme programming methodology
Q4) Compare the waterfall methodology and the agile methodology.
Q5) Summarize the different software development methodologies.
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Chapter 19: Managing Organizational Projects
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Q1) Financial savings,increased technical abilities,and _________ agility are the benefits an organization can receive from outsourcing.
Q2) In-sourcing is an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house.
A)True
B)False
Q3) ___________ outsourcing refers to contracting an outsourcing arrangement with a company in a nearby country.
Q4) Outsourcing is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems.
A)True
B)False
Q5) Which of the following is the primary reason why companies outsource?
A) Tap outside sources of expertise.
B) Concentrate resources on core business.
C) Reduce headcount and related expenses.
D) Better manage the costs of internal processes.
Q6) Identify the three primary outsourcing options.
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Chapter 20: Developing a 21st-Century Organization
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Q1) Which company was the victim of a distributed denial-of-service (DDoS)attack that forced the company to close operations and to eventually transfer over 2,500 customers to a rival organization?
A) Marks & Spencer
B) Public Broadcasting Service
C) CloudNine Communications
D) The Gap
Q2) The original design of the Internet and the web was for simple email,document exchange,and the display of static content,not for sophisticated and dynamic business applications that require access to back-end systems and databases.
A)True
B)False
Q3) What uses active or passive tags in the form of chips or smart labels?
A) Mobile commerce
B) Telematics
C) Electronic tagging
D) Radio frequency identification
Q4) RFID uses ________ or passive tags in the form of chips or smart labels.
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Chapter 21: Business Basics
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Q1) What reports operating results (revenues minus expenses)for a given time period ending at a specified date?
A) Balance sheet
B) Statement of owner's equity
C) Statement of cash flows
D) Income statement
Q2) The income statement reports a company's ____________ income,or the amount of money remaining after paying taxes.
Q3) Human resources management includes the policies,plans,and procedures for the effective management of employees (human resources).
A)True
B)False
Q4) Which of the following financial statements gives an accounting picture of property owned by a company and of claims against the property on a specific date?
A) Balance sheet
B) Statement of owner's equity
C) Statement of cash flows
D) Income statement
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Chapter 22: Business Process
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Q1) Which of the following is not one of the three key steps involved in business process improvement?
A) Measure what matters to most customers.
B) Monitor the performance of key individuals.
C) Assign accountability for process improvement.
D) Monitor the performance of key business processes.
Q2) Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization.
A)True
B)False
Q3) A business process model is a graphic description of a __________,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.
Q4) Describe business process models and their importance to an organization.
Q5) Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools.
Q6) Describe business processes and their importance to an organization.
Page 26
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Chapter 23: Hardware and Software Basics
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Q1) Disk optimization software helps save information if a computer crashes.
A)True
B)False
Q2) What provides the tools for data retrieval,modification,deletion,and insertion?
A) Data management
B) Desktop publishing
C) Email
D) Groupware
Q3) What is a CPU?
A) The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
B) The computer's main memory, which consists of the random access memory (RAM), cache memory, and the read-only memory (ROM) that is directly accessible to the central processing unit (CPU)
C) Equipment designed to store large volumes of data for long-term storage
D) Equipment used to capture information and commands
Q4) Describe the eight categories of computers by size.
Q5) Define the relationship between operating system software and utility software.
Q6) Explain the difference between primary and secondary storage.
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Chapter 24: Mis Infrastructures
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Q1) What is a backup?
A) An exact copy of a system's information
B) The ability to get a system up and running in the event of a system crash or failure and includes restoring the information backup
C) A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service
D) A backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time
Q2) What is recovery?
A) The ability to get a system up and running in the event of a system crash
B) The ability to get a system up and running in the event of a system failure
C) Restoring the information backup
D) All of these
Q3) Managing ___________ access to information is a critical piece of the information architecture.
Q4) List and describe the five qualities of an agile MIS infrastructure.
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Chapter 25: Networks and Telecommunications
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Q1) Network transmission media refers to the various types of media used to carry the signal between computers.
A)True
B)False
Q2) What is a client/server network?
A) Occurs when the sending computer divides a message into a number of efficiently sized units called packets, each of which contains the address of the destination computer
B) An intelligent connecting device that examines each packet of data it receives and then decides which way to send it onward toward its destination
C) Refers to the geometric arrangement of the actual physical organization of the computers (and other network devices) in a network
D) A model for applications in which the bulk of the back-end processing, such as performing a physical search of a database, takes place on a server, while the front-end processing, which involves communicating with the users, is handled by the clients
Q3) A ____________ network topology has groups of star-configured workstations connected to a linear bus backbone cable.
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Chapter 26: Information Security
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Q1) What is the recommended way to implement information security lines of defense?
A) People first, technology second
B) Technology first, people second
C) None of these
D) All of these
Q2) Intrusion detection software (IDS)searches out patterns in information and network traffic to indicate __________ and quickly respond to prevent any harm.
Q3) ___________ is a method for confirming users' identities.
Q4) What is the forging of the return address on an email so that the email message appears to come from someone other than the actual sender?
A) Malicious code
B) Hoaxes
C) Spoofing
D) Sniffer
Q5) Social engineering is using one's _______ skills to trick people into revealing access credentials or other information valuable to the attacker.
Q6) ___________ attack computer systems by transmitting a virus hoax,with a real virus attached.
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Chapter 27: Ethics
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Q1) Describe the relationship between an email privacy policy and the Internet use policy.
Q2) Which of the following describes Workplace MIS monitoring?
A) Tracking people's activities by such measures as number of keystrokes.
B) Tracking people's activities by such measures as error rate.
C) Tracking people's activities by such measures as number of transactions processed.
D) All of these.
Q3) Which policy contains general principles regarding information privacy?
A) Information privacy policy
B) Acceptable use policy
C) Internet use policy
D) Anti-Spam policy
Q4) Which of the following is a classic example of unintentional information reuse?
A) Phone number
B) Social Security number
C) Address
D) Driver's license number
Q5) A(n)____________ privacy policy details the extent to which email messages may be read by others.
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Chapter 28: Operations Management
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Q1) _______ planning focuses on producing goods and services as efficiently as possible within the strategic plan.
Q2) What is often referred to as the technical core and is the actual conversion of inputs to outputs?
A) Operations Management
B) Production Management
C) Transformation process
D) Production
Q3) ___________ planning systems track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time,the right place,and the lowest cost.
Q4) Which of the following refers to value-added?
A) Describes the difference between the cost of outputs and the value of price of inputs
B) Describe the similarities between the cost of inputs and the value of price of outputs
C) Describes the difference between the cost of inputs and the value of price of outputs
D) Any of these depending on the situation
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Chapter 29: Sustainable Mis Infrastructures
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Q1) Which of the following is not part of a typical SOA solution?
A) Integrate information to make it more accessible to employees
B) Understand how business processes interact to better manage administrative costs
C) Decrease people productivity with better business integration
D) Improve customer retention and deliver new products and services through reuse of current investments
Q2) What is a SOA service?
A) A simple business task
B) A complex business process which only delivers value to a consumer
C) All business processes dealing with customer credit
D) All business processes dealing with employee payroll
Q3) What enables organizations to optimize computing and data resources,pool them for large capacity workloads,share them across networks,and enable collaboration?
A) Virtualization
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q4) Service oriented architecture begins with a(n)______________.
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Chapter 30: Business Intelligence
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Q1) What is analysis latency?
A) The time duration to make data ready for analysis and loading the data into the database
B) The time from which data are made available to the time when analysis is complete
C) The time it takes a human to comprehend the analytic result and determine an appropriate action
D) None of these
Q2) Which type of BI conducts short-term analysis to achieve strategic goals?
A) Operational BI
B) Tactical BI
C) Strategic BI
D) All of these
Q3) Data latency is the time from which data are made available to the time when analysis is complete.
A)True
B)False
Q4) Describe three types of data-mining analysis capabilities.
Q5) _______ are predictions made on the basis of time-series information.
Q6) Describe the four categories of BI business benefits.
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Chapter 31: Global Information Systems
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Q1) Identify global system development issues organizations should understand prior to building a global system.
Q2) What are the factors included in the global collaboration category of global IT business drivers?
A) Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources.
B) The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems.
C) Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service.
D) Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control.
Q3) ____________ occurs when an organization moves employees outside its firewall,a growing movement to change the way corporations address technology security.
Q4) Describe the four global IT business drivers which should be included in all IT strategies.
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Chapter 32: Global Trends
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Q1) Which trend has the following potential business impact? The time to get products and services to market is being shortened by technology.
A) The global economy is becoming more integrated
B) Pace of technological innovation is increasing
C) The economy and society are dominated by technology
D) Time is becoming one of the world's most precious commodities
Q2) Digital ink refers to technology that digitally represents ____________ in its natural form.
Q3) The growth in information industries is creating a knowledge-_________ global society.
Q4) Identify the five technology trends that will have the greatest impact on future business.
Q5) Which of the following is not a potential business impact from people in developed countries living longer?
A) Global demand for elderly products will grow
B) Global demand for elderly services will grow
C) The cost of health care will decrease
D) Pharmaceutical companies will be pushed for advances in geriatric medicine
Q6) Identify the seven trends that will have the greatest impact on future business.
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