Introduction to Information Systems
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Course Introduction
Introduction to Information Systems provides a foundational overview of the role information systems play in modern organizations and society. This course examines the core components of information systems, including hardware, software, data, networks, and people, and discusses how these elements work together to support business processes and decision-making. Students will explore topics such as systems development, security, ethical and social issues, and current trends like cloud computing and big data. Through real-world examples and hands-on activities, learners will gain an understanding of how information systems contribute to organizational effectiveness and the challenges faced in managing and deploying technology.
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Using MIS 9th Edition by David M. Kroenke
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) The CEO of a large company asks the sales manager to report the sales figures of the previous quarter. The manager immediately sends her the list of products sold in the previous quarter. These details do not qualify as good information because they are
A)too narrow in scope
B)too expensive
C)not timely
D)not relevant
Answer: D
Q2) Which of the following statements is true of business users who administer the development of information systems?
A)It is mandatory that they hold a degree in database management.
B)They should take an active role in the system's development.
C)They should refrain from specifying the system's requirements.
D)When the system fails, they must refrain from performing tasks related to system recovery.
Answer: B
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Which of the following statements is true of managing tasks?
A)When a single person is made responsible for accomplishing a task, it means that he/she should do the task.
B)No benefit will come from the task list unless every task has a date by which it is to be completed.
C)Accountability and follow-up are seldom required for task management.
D)For team members to utilize a task list effectively, they need to keep it confidential.
Answer: B
Q2) A group of four painters, each painting a different wall in the same room, are not working cooperatively.
A)True
B)False
Answer: False
Q3) One of the advantages of a team survey is that it is easy to determine who has not yet responded.
A)True
B)False
Answer: True
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Lynn, the manager of a transportation company, goes through the product delivery schedule. She assigns territories to each executive of the delivery team, and also contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
A)inbound logistics
B)marketing
C)sales
D)outbound logistics
Answer: D
Q2) The ________ created by Porter states that firms should create new, more efficient business processes that integrate the activities of all departments involved in a value chain.
A)Six Sigma methodology
B)product differentiation model
C)Lean Manufacturing method
D)business process design
Answer: D
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Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) The minimization of menu bars, status lines, and other visual overhead is a key feature of modern-style applications.
A)True
B)False
Q2) Source code is made available from an open source project's Web site to any user.
A)True
B)False
Q3) What is the future of 3D printing?
Q4) Users in motion, wireless connectivity, and a cloud-based resource are the elements in a ________.
A)mobile system
B)nonmobile system
C)client operating system
D)native application
Q5) Smart devices require lesser bandwidth and consume less energy.
A)True
B)False
Q6) Distinguish between open source and closed source programs.
Q7) Briefly describe the nonmobile client operating system Microsoft Windows.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) One of the functions of a DBMS is to provide tools to assist in the administration of a database.
A)True
B)False
Q2) Browser-based applications ________.
A)need to be preinstalled on the users' computers
B)run within a corporate network that is protected from the Internet
C)eliminate the need to check for data consistency
D)are more vulnerable to security threats than are traditional applications
Q3) The lost-update problem can be resolved by implementing single-user database processing.
A)True
B)False
Q4) A ________ is a collection of forms, reports, queries, and programs that serves as an intermediary between users and database data.
A)database application
B)database design
C)data field
D)data model
Q5) Explain the functioning of browser applications.
Page 7
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Chapter 6: The Cloud
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Q1) ________ is a wireless protocol designed for transmitting data over short distances, replacing cables.
A)IPv6
B)PaaS
C)Bluetooth
D)IPv4
Q2) A computer network is a collection of computers that communicate with one another over transmission lines or wirelessly.
A)True
B)False
Q3) Wired LAN connections use a protocol standard called Ethernet to communicate. A)True
B)False
Q4) ________ is a standard for describing the services, inputs and outputs, and other data supported by a Web service.
A)WSDL
B)SOAP
C)JSON
D)XML
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) The two dimensions of process quality are ________.
A)efficiency and effectiveness
B)performance and reliability
C)conformance and durability
D)perception and serviceability
Q2) Define workgroup processes, enterprise processes, and inter-enterprise processes.
Q3) When implementing new enterprise systems, usually the only solution for resolving process issues and providing enterprise process management is to ________.
A)develop committees and steering groups
B)reinforce employees' sense of self-efficacy
C)establish clear and absolute contractual guidelines
D)communicate the need for change to the employees
Q4) Both structured processes and dynamic processes are formally defined processes.
A)True
B)False
Q5) Define enterprise information systems, and describe their characteristics.
Q6) What are the two dimensions of process quality? How can organizations improve process quality? How do information systems improve process quality?
Page 9
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) ________ activities are supported by structured process.
A)Operations and manufacturing
B)Sales and marketing
C)Media and human resource
D)Media and customer service
Q2) Social media (SM)communities differ from communities in the past because SM communities are ________.
A)formed based on family relationships
B)limited by geographic location
C)formed based on mutual interests
D)limited by organizational boundaries
Q3) Success metrics are also known as ________.
A)key performance indicators (KPI)
B)performance scale identifiers (PSI)
C)vanity metrics
D)conversion rates
Q4) Social networking procedures are more informal for social media (SM)sponsors than they are for social networking users.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Matt, a sales analyst, predicts the sale of luxury cars by formulating an equation that uses variables such as the customer's age and monthly salary. Which of the following methods does Matt use in this case?
A)BigData analysis
B)regression analysis
C)market-basket analysis
D)cluster analysis
Q2) Neural networks are popular unsupervised data mining techniques used to predict values and make classifications.
A)True
B)False
Q3) OLAP stands for ________.
A)online analytical processing
B)object-based lead analysis procedure
C)object-oriented analytical protocol
D)organizational lead analysis process
Q4) A decision tree analysis is a supervised data mining technique.
A)True
B)False
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Chapter 10: Information Systems Security
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Q1) ________ is a broad category of software that includes viruses, spyware, and adware.
A)Malware
B)Cookie
C)Firewall
D)Spam
Q2) ________ is a technique for intercepting computer communications through a physical connection to a network or without a physical connection in the case of wireless networks.
A)Spoofing
B)Phishing
C)Sniffing
D)Pretexting
Q3) The process of hardening a Web site is a ________ safeguard.
A)political
B)financial
C)technical
D)physical
Q4) How should organizations respond to security incidents?
Q5) What are spyware and adware programs?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) Which of the following statements is true of the information systems (IS)department?
A)If the IS primarily support accounting and finance activities, the chief financial officer (CFO)is appointed as the chief information officer (CIO).
B)Programs used in all information systems are developed in-house by the maintenance group.
C)The operations group monitors user experience and responds to user problems.
D)Data administration is performed exclusively by the outsourcing relations group.
Q2) The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.
A)True
B)False
Q3) The responsibilities of a tech support engineer include ________.
A)helping users solve problems and providing training
B)managing and protecting databases
C)writing program documentation
D)advising the chief information officer on emerging technologies
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Chapter 12: Information Systems Development
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Sample Questions
Q1) A ________ is a person who is well versed in an organization's strategy and focuses on ensuring that business processes and information systems meet the organization's competitive strategies.
A)business analyst
B)business application programmer
C)business administrator
D)business supervisor
Q2) The activities in a business process often involve information systems.
A)True
B)False
Q3) A ________ involves balancing three critical factors: requirements, cost, and time.
A)work breakdown structure (WBS)
B)trade-off
C)test plan
D)critical path
Q4) Unlike business analysts, systems analysts work more with managers and executives.
A)True
B)False
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