Introduction to Information Systems
Textbook Exam Questions
Course Introduction
Introduction to Information Systems provides a comprehensive overview of the fundamental concepts, technologies, and applications that shape the modern world of information management. This course explores the role of information systems in organizations, focusing on how they support business operations, decision-making, and strategic objectives. Key topics include data management, system development, networking, cybersecurity, and the ethical and social implications of technology. Students will also examine case studies and real-world examples to understand the impact of information systems on industries and society, preparing them to effectively utilize and manage information technology in various professional contexts.
Recommended Textbook
Information Systems Essentials 3rd Edition by Stephen Haag
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12 Chapters
1850 Verified Questions
1850 Flashcards
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Page 2
Chapter 1: The Information Age in Which You Live: Changing
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) To minimize the threat of substitute products or services,some businesses will create switching costs.What is a switching cost?
A)The price of the product or service is so high that a customer cannot afford to purchase another
B)Once you leave the first business for a competitor,you lose you ability to switch back to the first business
C)A non-refundable fine levied against the customer for switching to a competitor
D)Costs that make customers reluctant to switch to another project or service supplier
Answer: D
Q2) Should a business' decisions about its technology drive its business strategy?
A)Yes,if the decision is about management information systems (MIS)
B)Yes,if the decision is about strategic information systems (SIS)
C)There are times that technology should drive strategy and vice versa
D)No,business strategy should drive decisions about its technology
Answer: D
Q3) _____ are raw facts that describe a particular phenomenon.
Answer: Data
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3
Chapter 2: Major Business Initiatives: Gaining Competitive
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) What is a distribution chain?
A)The path a product follows once it leaves the warehouse
B)The business partners involved with supplying and distributing products or services
C)The path a product or service follows from the originator of it to the consumer
D)The distribution list for e-communications established for any product or service
Answer: C
Q2) _____ is the use of technology to support work activities with integrated collaboration environments.
Answer: E-collaboration
Q3) A social networking site is a virtual space that allows people to build and maintain friendships.
A)True
B)False
Answer: True
Q4) A _____ approach to structuring IT often occurs when there is a strong "command and control" management style.
Answer: top-down silo
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4
Chapter 3: Databases and Data Warehouses: Building Business
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) A key consideration in today's business environment is ______ or the assigning of responsibility for ensuring the quality of information.
A)Accountability
B)Information ownership
C)Data security
D)Data management and control
Answer: B
Q2) To succeed in business and to enable your organization to extract meaningful information from its information repositories,you need which type of application?
A)Query-by-example
B)Business intelligence
C)Information analysis
D)SQL
Answer: B
Q3) The _____ helps you add,change,and delete information in a database and mine it for valuable information.
Answer: Data manipulation subsystem
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Page 5
Chapter 4: Decision Support and Artificial Intelligence
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136 Flashcards
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Sample Questions
Q1) A(n)_____ system,also known as a knowledge-based system,is an excellent tool for diagnosing problems and providing answers to these problems.
A)Expert
B)Database management
C)Domain analysis information
D)Geographic information
Q2) The _____ phase of decision making carries out the chosen solutions,monitors the results,and makes adjustments as necessary.
Q3) A genetic algorithm follows a trial and error approach.
A)True
B)False
Q4) The _____ allows you to communicate with the DSS.
Q5) Crossover refers to giving preference to better outcomes.
A)True
B)False
Q6) _____ is any information that can be shown in map form.
Q7) Most decisions fall somewhere between structured and nonstructured.
A)True
B)False
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Chapter 5: Electronic Commerce: Strategies for the New Economy
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175 Verified Questions
175 Flashcards
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Sample Questions
Q1) The ____ e-commerce model is an example of the government selling confiscated cars at auction.
A)G2B
B)E-Gov
C)I-GB
D)B2G
Q2) Horizontal e-marketing is electronic integration from the federal to the state governments.
A)True
B)False
Q3) If you were on the Dell site purchasing a computer and Dell provided you a link to MacAfee site so that you can easily buy virus protection software,MacAfee would be considered a(n)_____ program.
A)Affiliate
B)Click-through
C)Conversion
D)Pop-under
Q4) _____ combines purchase requests from multiple buyers into a single large order,which justifies a discount from the business.
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Chapter 6: Systems Development: Phases, Tools, and Techniques
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181 Verified Questions
181 Flashcards
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Sample Questions
Q1) Which of the following statements is not true with regards to an RFP?
A)It determines budgets for schedules and costs
B)It includes key information about your organization
C)It will become the basis for a legal and binding contract
D)It identifies underlying business processes that the proposed system will need to support
Q2) Extreme programming (XP)methodology breaks the project down into many smaller pieces or phases.
A)True
B)False
Q3) Prototyping is an essential part of the RAD methodology.
A)True
B)False
Q4) The _____ defines the what,when,and who questions of system development including all activities to be performed,the individuals,or resources,who will perform the activities,and the time required to complete each activity.
Q5) The third step in the SDLC is maintenance.
A)True
B)False
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Chapter 7: Enterprise Infrastructure, Metrics, and Business
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) Which of the following metrics is not used to measure the success of call centers?
A)Abandon rate
B)Average speed to answer (ASA)
C)Time service factor (TSF)
D)Total hits
Q2) What type of metric is commonly used in the financial environments?
A)CRM metrics
B)SCM metrics
C)Capital analysis financial models
D)Accounting and economic metrics
Q3) Which infrastructure-centric metric measures the down-time of an information system?
A)Accuracy
B)Throughput
C)System availability
D)System downtown
Q4) The purpose of building a(n)_____ is to enable sharing of information and expensive resources.
Q5) Supporting global customers with 24/7 operation deals with _____ of information.
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Chapter 8: Protecting People and Information
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170 Flashcards
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Sample Questions
Q1) Which of the following captures screen images?
A)Key logger
B)Packet sniffer
C)Log analysis tools
D)Screen capture software
Q2) What is phishing?
A)An investigative Web service
B)A type of Internet game that allows subscribers to find out information about you and others living in its "virtual city"
C)Information bots that surf the Web for you searching for specific information that you need
D)Email and other online techniques that attempt to gain personal information from you
Q3) Which of the following examines information passing through network switches,hubs,or routers?
A)Key logger
B)Packet sniffer
C)Log analysis tools
D)Screen captures
Q4) A(n)_____ examines information passing through switches,hubs,or routers.
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Chapter 9: Emerging Trends and Technology
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152 Flashcards
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Sample Questions
Q1) _____ is a discipline that seeks to control matter at the atomic and subatomic levels for the purpose of building devices on the same scale.
Q2) _____ uses a computer-connected camera to measure the saccadic motion of the eyes of someone while watching a TV ad.
Q3) Which of the following technologies allows you to send voice communications over the Internet and avoid the toll charges traditionally incurred by consumers?
A)Telecommunication
B)Data communication
C)VoIP
D)Cellular and mobile computing
Q4) What type of Internet company provides pay-per-use software?
A)Software leasing
B)Software developers
C)Software-as-a-service (Saas)
D)Application service provider (ASP)
Q5) The best form of _____ for personal identification encompasses three factors: what you know,who you are,and what you have.
Q6) Marketing firms and departments will rely on _____ to measure consumer behavior.
Page 11
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Chapter 10: Computer Hardware and Software
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Sample Questions
Q1) Which of the following can be written to repeatedly?
A)CD-R
B)DVD
C)DVD-RW
D)CD-ROM
Q2) The CPU clock runs at half the speed of a machine cycle.
A)True
B)False
Q3) A(n)_____ is the wireless device that works in essentially the same way as the remote control on your TV.
Q4) A desktop computer is a fully functional computer designed for you to carry around and run on battery power.
A)True
B)False
Q5) _____ software helps you maintain financial records.
Q6) Resolution of a printer is the number of dots per inch it produces.
A)True
B)False
Q7) A(n)_____ port is a serial port often used to connect keyboards or mice.
Q8) A(n)_____ is used to capture digital video and upload it to the Web.
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Chapter 11: Network Basics
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144 Flashcards
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Sample Questions
Q1) What type of security threat is it when a Web server is flooded with requests from thousands of users at once and causing it to become unavailable?
A)Firewall
B)Intrusion detection system
C)Denial-of-service
D)Availability
Q2) What is called when two or more computers are connected so that they can communicate with each other and share resources?
A)Star connection
B)Computer system
C)Network
D)Net
Q3) What term describes a network in which one or more computers are servers and provide services to other computers?
A)Client/server network
B)Peer-to-peer
C)Internet
D)Star network
Q4) A(n)_____ must be installed in each computer on the network.
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Chapter 12: Careers in Business
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Sample Questions
Q1) Which type of manager handles compensation and benefit decisions?
A)Sales managers
B)Public relations managers
C)Supply function manager
D)Human resources manager
Q2) Which of the following IT skills are not recommended for a career in management?
A)Spreadsheets
B)Database management
C)Enterprise resource planning
D)Customer relationship management
Q3) To play a critical role in shaping the future of business,you would need to be in upper management.
A)True
B)False
Q4) Which of the following are common job titles in finance?
A)Corporate treasurer
B)Corporate treasurer and corporate financial analyst
C)Corporate financial analyst and bank loan officer
D)Corporate treasurer,corporate financial analyst,and bank loan officer
Q5) A(n)_____ starts a business and becomes their own boss.
Page 14
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