Introduction to Information Systems
Chapter Exam Questions
Course Introduction
Introduction to Information Systems offers a comprehensive overview of the fundamental concepts and technologies that form the backbone of modern organizations. This course explores how information systems support business operations, decision-making, and strategic goals. Students will examine the hardware, software, data, people, and processes involved in designing and using information systems. Emphasis is placed on the role of information systems in organizations, ethical and social issues, system development life cycle, and emerging trends such as cloud computing and big data. By the end of the course, students will have a solid understanding of how information systems contribute to organizational success and innovation.
Recommended Textbook
Management Information Systems for the Information Age 9th Edition by Stephen Haag
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Page 2
Chapter 1: The Information Age in Which You Live: Changing the Face
of Business
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Q1) _____ is defined by Porter as offering the same or better quality product or service at a price that is less than what any of the competition is able to do.
Answer: Overall cost leadership
Explanation: Overall cost leadership is defined by Porter as offering the same or better quality product or service at a price that is less than what any of the competition is able to do.
Q2) Ethics are:
A)the set of laws established by the government.
B)promises of loyalty or allegiance to a cause or a person.
C)the principles and standards that guide our behavior toward other people.
D)a list of common religious customs and traditions.
Answer: C
Q3) _____ are raw facts that describe a particular phenomenon.
Answer: Data
Explanation: Data are raw facts that describe a particular phenomenon such as the current temperature,the price of a movie rental,or your age.
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Chapter 2: Major Business Initiatives: Gaining Competitive Advantage With
It
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Sample Questions
Q1) Which of the following supply chain activities keeps the cost of transporting materials as low as possible consistent with safe and reliable delivery?
A)Logistics
B)Production
C)Cost and Price
D)Fulfillment
Answer: A
Q2) A(n)_____ represents a massive,long-term business investment in a software system with a single focus.
Answer: legacy information system (LIS
Explanation: A legacy information system (LIS)represents a massive,long-term business investment in a software system with a single focus;such systems are often brittle,slow,and nonextensible.
Q3) A supply chain management system automates inventory tracking but still requires that information be transferred manually.
A)True
B)False
Answer: False
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Chapter 3: Databases and Data Warehouses: Supporting the
Analytics-Driven Organization
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Sample Questions
Q1) You can create logical ties among various files only in the absence of foreign keys.
A)True
B)False
Answer: False
Q2) What term is used to describe the use and distribution of information regardless of title or department?
A)Open source information
B)Info mining
C)Information sharing
D)Info distribution
Answer: C
Q3) What is the most popular model for creating databases?
A)Hierarchical database model
B)Object-oriented database model
C)Ecological database model
D)Relational database model
Answer: D
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Chapter 4: Analytics, Decision Support, and Artificial
Intelligence: Brain-Power for Your Business
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Sample Questions
Q1) An expert system is usually built for a specific application area called a(n)____.
A)Web site
B)portal
C)domain
D)database
Q2) MDA tools are slice-and-dice techniques that allow you to view multidimensional information from different perspectives.
A)True
B)False
Q3) Which phase of the decision making process involves carrying out the chosen solution,monitoring the results,and making adjustments as necessary?
A)Choice
B)Execution
C)Implementation
D)Maintenance
Q4) _____ is making a choice that meets your needs and is satisfactory without necessarily being the best possible choice available.
Q5) _____ is the science of making machines imitate human thinking and behavior.
Page 6
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Chapter 5: Electronic Commerce: Strategies for the New Economy
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Q1) _____ e-commerce refers to the electronic commerce activities performed between a government and its citizens or consumers.
Q2) _____ refers to the combining of purchase requests from multiple buyers into a single large order,which justifies a discount from the business.
A)Mass customization
B)E-business alliance
C)Demand aggregation
D)Small business coalition (SBC)
Q3) What term is used to describe an ad that appears after you close your current browser window?
A)AdWare
B)Viral ads
C)External ads
D)Pop-under ads
Q4) _____ e-commerce occurs when a business sells products and services to customers who are primarily other businesses.
Q5) _____ is a system that permits a company to send bills to you over the Internet.Further,you can even pay those bills online.
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Chapter 6: Systems Development: Phases, Tools, and Techniques
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Q1) Which of the following is a characteristic of a proposed system that is essential to the success of your organization?
A)Quality and essence metric
B)Vital requirement
C)Critical success factor
D)Essential design feature
Q2) During the _____ phase of the SDLC,you build a technical blue print of how the proposed system will work.
Q3) _____ is the delegation of specific work to a third party for a specified length of time,at a specified cost,and at a specific level of service.
Q4) What is the first step in the prototyping process?
A)Revise and enhance the prototype
B)Develop initial prototype
C)Identify basic requirements
D)End user reviewing
Q5) The agile methodology is similar to XP but with more focus on team coding and less on limiting project scope.
A)True
B)False
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Chapter 7: Infrastructure, Cloud Computing, Metrics, and
Business Continuity Planning: Building and Sustaining the
Dynamic Enterprise
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Q1) The functions of an information system in a client/server infrastructure are divided among connected computers (or clients)on a(n)_____ while centralizing processing and storage for all information on a(n)____.
Q2) Which of the following best defines an infrastructure which allocates the information and processing power of IT systems via a network?
A)Layered infrastructure
B)Critical infrastructure
C)Tiered infrastructure
D)Distributed infrastructure
Q3) SOA places several structural constraints on an organization.
A)True
B)False
Q4) Benchmarks are often industry-specific,process specific,generated internal to one's organization,or a combination of the three.
A)True
B)False
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Q5) According to the _____ philosophy,an organization should have software developed from reusable units of code instead of bringing in brand new systems.
Chapter 8: Protecting People and Information: Threats and Safeguards
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Q1) Of the various types of hackers,_____ have philosophical and political reasons for breaking into systems.They often deface a Web site as a protest.
Q2) _____ break into other people's computer systems and may just look around,or they may steal credit card numbers or destroy information,or otherwise do damage.
Q3) _____ is the use of physiological characteristics such as fingerprints,the blood vessels in the iris of the eye,the sound of a person's voice,or perhaps even breath,to provide identification.
Q4) _____ refers to intangible creative work that is embodied in physical form.
Q5) Phishing is a technique which delays incoming e-mail messages for a long period of time to defend one's computer against viruses and worms.
A)True
B)False
Q6) Intellectual property refers to tangible creative work that is embodied in non-physical form.
A)True
B)False
Q7) _____ is unsolicited e-mail from businesses that advertise goods and services.
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Chapter 9: Emerging Trends and Technologies: Business,
People, and Technology
Tomorrow
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Q1) A biochip provides identification by evaluating facial characteristics.
A)True
B)False
Q2) _____ is the use of physiological characteristics-such as your fingerprint,the blood vessels in the iris of your eye,the sound of your voice,and even your breath-to provide identification.
A)Biometrics
B)Bluetooth
C)Feature analysis
D)Holographics
Q3) Most VoIP providers offer free unlimited long distance calling only within one's country.
A)True
B)False
Q4) Which of the following is a holographic device?
A)Data manipulation subsystem
B)Intrusion detection system
C)Geographic information system
D)Cave automatic virtual environment
Q5) VoIP allows you to use your _____ to make phone calls.
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Chapter 10: Computer Hardware and Software
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Q1) A port is a special type of CPU.
A)True
B)False
Q2) Greenzone,a utility software,can be used to remove those software from your hard disk that you no longer want.Greenzone is an example of a(n)____.
A)uninstaller software
B)spam-blocker software
C)firewall
D)screen saver
Q3) Microphones are used to capture video into electronic form.
A)True
B)False
Q4) Stefanie is preparing for a class lecture that requires her to create and edit information that will appear in electronic slides.Which of the following categories of personal productivity software is best suited to Stefanie's needs?
A)Presentation
B)Spreadsheet
C)Word processing
D)Desktop publishing
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Chapter 11: The World Wide Web and the Internet
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Q1) Which of the following functions appears on the menu bar of a Web browser?
A)Help
B)Exit
C)Download
D)Recall
Q2) A domain name identifies an area,or a group of computers on the Web,and the general geographical location of this group.
A)True
B)False
Q3) Which of the following is an example of microblogging?
A)Anna keeps a Web journal where visitors are allowed to post comments.
B)Richard has a wide network of friends on Facebook.
C)Angela has created a Web site on which visitors can add content.
D)Josh has created an online service through which people can send short text-based messages to each other.
Q4) _____ are computers that provide information and services on the Internet.
Q5) .jobs is the top-level domain for companies with jobs to advertise.
A)True
B)False
Q6) A _____ is a point on the Internet where several connections converge.
Page 13
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Chapter 12: Designing Databases and Entity-Relationship
Diagramming
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Q1) A composite primary key is:
A)a merged field containing the primary key and descriptive information.
B)a key in the intersecting relation that contains the primary keys from the two intersecting relations.
C)a field composed of information from multiple sources.
D)a unique field that can be used throughout the organization to identify an entity.
Q2) The numerical nature of the E-R relationship is referred to as "minimum and maximum cardinality."
A)True
B)False
Q3) The first rule of normalization states that repeating groups can exist among the entity classes.
A)True
B)False
Q4) What is the most popular type of database?
A)Relational database
B)Embedded database
C)Graph database
D)Parallel database
14
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Chapter 13: Decision Analysis With Spreadsheet Software
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Q1) A newly formed company producing glass paperweights creates a worksheet using Excel for finding the number of units it has to sell to post a profit of $10,000 in the first year.In the Goal Seek tool dialog box,where must the required profit be entered?
A)In the "For set" field.
B)In the "To value" field.
C)In the "Time" field.
D)In the "By changing cell" field.
Q2) A biscuit manufacturer sells 10 packets of biscuits for $50.The cost involved in making 10 packets is $15,the cost of transporting 10 packets to the customers is $20,and the fixed costs involved amount to $5.If this information is put into a worksheet,what must one enter in the "To value" field of the Goal Seek dialog box to find the number of packets that need to be sold to make a profit of $200?
A)$20+$5+$15
B)$50+$20
C)$15+$20
D)$200
Q3) The basic AutoFilter function allows you to create sublists using _____ match criteria.
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Chapter 14: Network Basics
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Q1) Which of the following communications devices receives a radio signal,strengthens it,and then sends it on?
A)Wi-Fi transmitter
B)Router
C)Repeater
D)Bridge mode
Q2) _____ communications radiate information into the air,either very narrowly beamed or in many directions.
Q3) Which network device connects together separate networks of computers?
A)Hubs
B)Switches
C)Routers
D)Virtual connectors
Q4) Which of the following devices allows a computer to use radio waves to access a network?
A)WAP
B)Cat 5
C)Optical fiber
D)DSL modem
Q5) A network that covers an urban area is called a ____.
Page 16
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Chapter 15: Building a Web Page With Html
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Q1) _____ are HTML tags that make certain information,such as titles,stand out on your Web site.
Q2) If you want each line in your list to begin with an A,B,C,and so on,what tag would you use?
A)<li = A> B)<type = letters>
C)<ol line = A> D)<ol type = A>
Q3) A(n)_____ is a file that contains your Web site content and HTML formatting instructions.
Q4) If you want to start a numbered list,what tag would you use in your Web document?
A)<line> B)<line = "N"> C)<li> D)<ol>
Q5) Hypertext transfer protocol (HTTP)is the language you use to create Web sites. A)True B)False
Q6) If you want to center an image,you must surround the image tag with ____.
Page 17
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Chapter 16: Object-Oriented Technologies
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Q1) Which of the following is a basic object-oriented concept which comprises of key characteristics stored within a system?
A)Procedures
B)Classes
C)Information
D)Objects
Q2) The relational database model does not allow one to store and view complex data types.
A)True
B)False
Q3) The object-oriented genre aims at increasing efficiency and effectiveness of the systems development process.
A)True
B)False
Q4) Which of the following is true regarding polymorphism?
A)It means encapsulating information where details cannot be viewed.
B)It refers to having the ability to use the same word to mean different things.
C)It refers to encompassing the capability to define subclass relationships.
D)It involves defining generic and specific information and procedures.
Q5) A(n)_____ is an actual item representing a class.
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Chapter 17: Computer Crime and Digital Forensics
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Q1) Companies provide education in computer forensics to employees in order to conduct internal investigations properly.
A)True
B)False
Q2) Which of the following is true of the Stuxnet worm?
A)It could be transferred only via Internet and lay inactive in offline settings.
B)It only activated when it encountered computers running the Step 2 software.
C)It infected Windows computers and then hid itself.
D)It was discovered in 2011.
Q3) Which of the following worms was designed to attack Iran's nuclear fuel enrichment centrifuges?
A)Stuxnet
B)Conficker
C)Storm
D)Love Bug
Q4) Script bunnies are hackers who have a lot of technical expertise.
A)True
B)False
Q5) _____ refers to space that is marked as available for storage.
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Chapter 18: Building an E-Portfolio
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Q1) E-résumés have the same rules regarding style,length,and content as paper résumés.
A)True
B)False
Q2) It is essential for a Web site to have _____ information which consists of information about oneself.
Q3) What is a sketch called that shows a Web page layout as well as the relationships between ancillary pages?
A)Wireframe
B)Outline
C)Storyboard
D)Draft
Q4) The process of creating a PDF file is simple but requires access to the _____ software.
Q5) With respect to fonts and colors while designing a homepage,one should:
A)use a font size for the main content which is larger than the default size.
B)avoid using contrasting colors if a colored background is used.
C)use cross-platform fonts so that users see text similar to the page design.
D)use title cases for headings so that they are easily identifiable.
Q6) _____ sites are appropriate only for sequential information such as a book.
Page 20
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Chapter 19: Implementing a Database With Microsoft Access
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Q1) A primary key is a field that uniquely identifies a record within a relation or table.
A)True
B)False
Q2) The competitive advantage for many people seeking employment is knowledge of _____ software,of which Microsoft Access is the most popular.
Q3) When developing a database structure in Microsoft Access,what icon is shown to the left of the field name to indicate that the field is a primary field?
A)Bullet
B)Format
C)Arrow
D)Key
Q4) Where does the information about field format and file sizes get stored in Microsoft Access?
A)Data dictionary
B)Field view
C)Field properties
D)Table view
Q5) The Field Size in Microsoft Access defaults to _____ characters.
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Chapter 20: Careers in Business
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Q1) _____ accounting can range from working at the city level to working at the federal level.
Q2) In what accounting area do positions such as auditors involve enforcement of federal laws and regulations?
A)Educational accountant
B)Industrial accountant
C)Public accountant
D)Government accountant
Q3) What type of IT system is used by managers to analyze natural resources?
A)Geographical information systems
B)Enterprise resource planning
C)Database management
D)Internet and Web portals
Q4) In finance,a(n)_____ works in the markets to provide investment information and sometimes advice to individual and institutional investors.
Q5) In the area of finance,a(n)_____ would typically work for institutions such as mutual funds or insurance companies.
Q6) In the hospitality and tourism area,the director of _____ would use time and attendance systems.
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Chapter 21: Building Web Sites With Front-page
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Q1) The intersection of each row and column is referred to as a(n)____.
A)pilcrow
B)index
C)cell
D)object
Q2) When working with tables,you cannot place hyperlinks inside of cells.
A)True
B)False
Q3) Which of the following is true about the Preview Page view?
A)Certain features,such as the Scrolling Marquee,that do not function in the Design Page view,work in the Preview Page view.
B)It shows both the code and the design views of the page on one screen.
C)It shows you how your page will look in a browser.
D)It is a working environment,not a testing environment.
Q4) Adding a horizontal line to a Web page inserts an <hl> in the HTML code.
A)True
B)False
Q5) _____ is the language used to create Web pages.
Q6) In _____ there are four ways to look at a Web page - Design,Split,Code,and Preview.
Page 23
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Chapter 22: Programming in Excel With VBA
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Q1) In a _____ loop,the macro executes the loop until the condition is true.
Q2) When working on a worksheet,Ben was editing his macros using the Visual Basic Editor (VBE).After a while he wanted to go back to the Excel application interface.Which of the following key(s)should Ben use to toggle between the Excel application interface and the VBE?
A)Ctrl+F9
B)Ctrl+V
C)Alt+F11
D)Alt+V
Q3) When assigning variable names,you can use letters,numbers,and some punctuation characters,but the first character must be a(n)____.
Q4) Which of the following is true about the way a macro works?
A)It skips over some statements as it executes the code
B)It executes some statements multiple times
C)It tests conditions to determine what the procedure does next
D)It starts at the code's beginning and progresses line by line to the end
Q5) In a Do-While loop,the macro executes the loop until the condition is true.
A)True
B)False
Q6) A(n)_____ is a VBA macro that returns a single value.
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