Introduction to Information Systems
Chapter Exam Questions
Course Introduction
Introduction to Information Systems explores the fundamental concepts and technologies that support the collection, processing, storage, and dissemination of information within organizations. The course examines how information systems contribute to organizational efficiency, decision-making, and competitive advantage, covering topics such as system components, types of information systems, information system development, and the impact of information technologies on business processes. Students gain an understanding of key issues in data management, networking, security, and ethical concerns, preparing them to analyze and utilize information systems effectively in a variety of professional settings.
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Experiencing MIS 5th Edition by David
M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) What are the points one needs to keep in mind when deciding to implement a management information system (MIS)?
Answer: When deciding to implement an MIS,one needs to keep in mind that information systems are not created for exploring technology:They are not created so that the company can be "modern" or so that the company can show it has a social networking presence on the Web:They are not created because the IS department thinks it needs to be created or because the company is "falling behind the technology curve." So,information systems exist to help people who work in a business to achieve the strategies of that business.
Q2) Businesses themselves use information systems to achieve their strategies. A)True
B)False
Answer: False
Q3) Which of the following distinguishes information systems from information technology?
A) people
B) data
C) software
D) hardware
Answer: A
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Chapter 2: Business Processes information Systems and Information
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Q1) A ________ is a network of activities for accomplishing a business function.
A) workgroup
B) task force
C) business portfolio
D) business process
Answer: D
Q2) Activities within a business process are shown in ________.
A) circles
B) rectangles
C) squares
D) diamonds
Answer: B
Q3) A collection of files on the Internet is a repository.
A)True
B)False
Answer: True
Q4) What is a business process? Define activities.
Answer: A business process is a network of activities for accomplishing a business function:Activities are specific tasks that need to be accomplished as part of the process.
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Q1) Which of the following primary activities describes collecting,storing,and physically distributing products to buyers?
A) customer service
B) sales and marketing
C) outbound logistics
D) operations/management
Answer: C
Q2) The bargaining power of competitors is one of the competitive forces identified by Porter.
A)True
B)False
Answer: False
Q3) Which of the following statements is true of business processes?
A) Value chains are designed to implement business processes.
B) Value chain activities differ based on the business processes being used.
C) If a value chain's margin is negative, the costs of the value chain should be increased.
D) The processes implementing a value chain must create sufficient value to cover their costs.
Answer: D
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Chapter 4: Hardware and Software
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Q1) Computers represent data using binary digits,called ________.
A) dots
B) pixels
C) tags
D) bits
Q2) Which of the following is true of in-house custom-developed software?
A) They are less expensive than off-the-shelf software.
B) An organization can tailor its applications to fit its requirements.
C) Developing custom software is easier than using a horizontal application.
D) Custom-developed software need not be adapted to changing needs.
Q3) Optical disks are the most common storage devices.
A)True
B)False
Q4) Briefly describe how a computer works.
Q5) Differentiate between client and server computers.
Q6) Processing many programs at the same time needs lots of main memory.
A)True
B)False
Q7) What are the two important software constraints? Explain with suitable examples.
Q8) What is unique about Linux as an operating system?
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Chapter 5: Database Processing
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Q1) The administrative functions of a DBMS include backing up database data.
A)True
B)False
Q2) A DBMS is also referred to as a database.
A)True
B)False
Q3) What is a NoSQL DBMS?
Q4) Conducting training to ensure that users and operations personnel know and understand recovery procedures is a(n)________ of the DBMS.
A) processing operation
B) administrative function
C) creation function
D) modification function
Q5) Which of the following is a drawback of the relational database processing model?
A) It utilizes an extensive amount of storage space.
B) It requires powerful processors to function.
C) It was never a natural fit with business documents.
D) It does not enable document piece-making via normalization.
Q6) Describe the functions of a database management system.
Page 7
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Chapter 6: The Cloud
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Q1) Telediagnosis uses telecommunications to link surgeons to robotic equipment at distant locations.
A)True
B)False
Q2) Before the creation of personal computers,time-sharing vendors provided slices of computer time on a use-fee basis.
A)True
B)False
Q3) An organization that hires cloud services ________.
A) can accommodate increase in traffic from only one city
B) is continually provided with the maximum possible bandwidth
C) can limit the response time of its web pages
D) hires a fixed number of servers
Q4) Using https instead of http ________.
A) shows the other users on that network who are accessing the same site
B) allows a packet sniffer to see only the site visited and nothing further
C) connects a user to the version of the site hosted on a private cloud
D) detects the presence of packet sniffers in the vicinity
Q5) What is a private cloud? What are its limitations?
Q6) What are the factors that have made cloud-based hosting advantageous?
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) ERP is used to consolidate business operations into a single,consistent,computing platform.
A)True
B)False
Q2) Which of the following is a characteristic of enterprise information systems?
A) They do not document procedures since the procedures are simple and informal.
B) They are shared between two or more independent organizations.
C) They typically have hundreds to thousands of users.
D) They are highly open to change.
Q3) What are enterprise information systems?
Q4) What are personal information systems?
Q5) Functional information systems are information systems used by a single individual. A)True
B)False
Q6) The major issue caused by information silos is wasted file space.
A)True
B)False
Q7) Explain workgroup information systems.
Q8) What are information silos?
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Chapter 8: Social Media Information Systems
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Q1) Which of the following statements is true of using social media to advance organizational strategy?
A) The unpredictability of dynamic processes like social media is encouraged in supply chains.
B) Solving supply chain problems via social media reinforces an organization's sense of privacy.
C) Users who have no financial incentive are willing to provide reviews to the buyer community.
D) Organizations whose business strategy involves selling to developer networks are the last to adopt SM-based customer support.
Q2) What is social media?
Q3) According to McAfee,Enterprise 2.0 workers want applications that enable them to rate tagged content and to use the tags to predict content that will be of interest to them: Which of the following characteristics of Enterprise 2.0 does this refer to?
A) search
B) links
C) signals
D) extensions
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Chapter 9: Business Intelligence Systems
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Q1) BigData has volume,velocity,and variation characteristics that far exceed those of traditional reporting and data mining.
A)True
B)False
Q2) ________ are user requests for particular business intelligence results on a particular schedule or in response to particular events.
A) Subscriptions
B) Third-party cookies
C) Static reports
D) Dynamic reports
Q3) The management function of BI servers maintains metadata about the authorized allocation of BI results to users.
A)True
B)False
Q4) Problematic data are referred to as ________.
A) rough data
B) clickstream data
C) granular data
D) dirty data
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Chapter 10: Information Systems Development
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Q1) Plunge installation is sometimes called direct installation.
A)True
B)False
Q2) A development team's composition changes over time.
A)True
B)False
Q3) Which of the following personnel on a development team have the final say on whether a system is ready for use?
A) managers
B) systems analysts
C) users
D) PQA personnel
Q4) Business analysts integrate the work of the programmers,testers,and users.
A)True
B)False
Q5) A comprehensive test plan should ________.
A) not include the incorrect actions that users will take
B) cause every line of program code to be executed
C) cause only critical error messages to be displayed
D) be constructed by product quality assurance (PQA) personnel alone
Page 12
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Chapter 11: Information Systems Management
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Q1) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q2) It is the CTO's responsibility to identify new technologies relevant to the organization.
A)True
B)False
Q3) In ________,hardware and both operating system and application software are leased.
A) SaaS
B) outsourcing
C) PaaS
D) IaaS cloud hosting
Q4) An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.
A) operations
B) development
C) technology
D) data administration
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Chapter 12: Information Security Management
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Q1) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A) Usurpation
B) Authentication
C) Standardization
D) Encryption
Q2) ________ determine whether to pass each part of a message by examining its source address,destination addresses,and other such data.
A) Perimeter firewalls
B) Internal firewalls
C) Packet-filtering firewalls
D) Application firewalls
Q3) A(n)________ includes how employees should react to security problems,whom they should contact,the reports they should make,and steps they can take to reduce further loss.
A) application design
B) procedure design
C) contingency plan
D) incident-response plan
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Q1) Which of the following is true of collaboration?
A) Iterations should be avoided for the smooth functioning of the collaborative process.
B) Group members should not review each other's work negatively.
C) Multiple iterations and feedback improve collaboration.
D) Collaboration is more effective if it takes place at the final stage of a project.
Q2) Schedules,tasks,budgets,and other managerial data are examples of project metadata.
A)True
B)False
Q3) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A) finalizing
B) starting
C) doing
D) planning
Q4) Differentiate between cooperation and collaboration with examples.
Q5) Explain the four phases of project management.
Page 15
Q6) What are the three levels of decision making?
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) A webinar is a virtual meeting in which attendees view one of the attendees' computer screens for a more formal and organized presentation.
A)True
B)False
Q2) Explain the importance of Microsoft SharePoint in task management.
Q3) Which of the following is an example of asynchronous communication?
A) multiparty text chat
B) videoconferencing
C) email
D) webinar
Q4) In team surveys,one team member creates a list of questions and the other team members respond.
A)True
B)False
Q5) The degree of version management is very high in email attachments. A)True B)False
Q6) Email is a tool used for synchronous communication.
A)True
B)False Page 16
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Chapter 15: Mobile Systems
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Q1) State the primary characteristics of a quality mobile application.
Q2) In a ________ application,the browser provides a relatively consistent platform for the application.
A) virtual
B) native
C) thick-client
D) thin-client
Q3) Direct interaction is the usage of content to drive application behavior.
A)True
B)False
Q4) Which of the following statements is true about thin-client applications developed for mobile systems?
A) They must be developed by professional programmers.
B) They are more expensive than native applications of equivalent complexity.
C) It is easier to earn money from a thin-client application.
D) Thin-client applications are easier to update and download.
Q5) A native application is a thick-client application that is designed to work with a particular operating system.
A)True
B)False
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In an Excel sheet,what is the meaning of the formula =SUM(C3:C8)?
A) Add all the values starting from the third cell to eighth cell in the third column.
B) Add all the values starting from the third cell to eighth cell in the third row.
C) Add the value of the third cell in the third column to the eighth cell in the third column.
D) Add the value of the third cell in the third row to the eighth cell in the third row.
Q2) In Excel,the entire row or column can be selected by clicking on the name of the row or column.
A)True
B)False
Q3) What are the different ways of entering data into an Excel worksheet?
Q4) In Excel,________.
A) only 26 columns are present
B) an entire row cannot be deleted
C) only numbers are recognized as patterns and used to fill data
D) a formula that does not start with an equal sign is considered as plain text
Q5) Explain the process of naming the rows,columns,and cells in Microsoft Excel.
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Chapter 17: Database Design
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Q1) Which of the following is true of a data model?
A) It is created after the database is designed.
B) It is an attribute whose value is associated with only one entity instance.
C) It is a logical representation of the structure of data.
D) It does not describe the relationships among data.
Q2) ________ are attributes whose values are associated with one and only one entity instance.
A) Cardinalities
B) Descriptors
C) Dependencies
D) Identifiers
Q3) Normalization is the process of converting a poorly structured table into two or more well-structured tables.
A)True
B)False
Q4) ________ describe the characteristics of entities.
A) Attributes
B) Dependencies
C) Cardinalities
D) Alternatives
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Chapter 18: Using Microsoft Access 2013
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Q1) What steps must a database designer take before creating a database with Access?
Q2) Before using a DBMS,a user should create a(n)________.
A) data model
B) database
C) identifier
D) attribute
Q3) All modern DBMS products can process the ________ query language.
A) SQL
B) MySQL
C) DB10
D) HTML
Q4) To create a query in Microsoft Access,one must drag columns out of the required tables into the grid in the lower part of the query definition form.
A)True
B)False
Q5) Every field in Microsoft Access must have a Description associated with it.
A)True
B)False
Q6) Explain the procedure for creating a new database using Microsoft Access.
Q7) How can a user generate reports in Microsoft Access?
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Chapter 19: Using Excel and Access Together
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Q1) How are group totals created in Access?
Q2) Importing data from Access to Excel is easily achieved by clicking the Data tab and directing Excel to get the external data from Access.
A)True
B)False
Q3) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q4) Which of the following is true of import/export of data from Access to Excel?
A) Data can only be transferred by exporting the data into a text file and then importing that text data.
B) Delimited text files cannot be imported into both Excel and Access.
C) The import/export process maintains an active connection to the source of the data.
D) If data in Access is changed, the data must be re-imported into Excel to be up-to-date.
Q5) Microsoft Excel includes comprehensive tools for graphing data.
A)True B)False
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Chapter 20: Network and Cloud Technology
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Q1) LAN connections cannot be made with optical fiber cables.
A)True
B)False
Q2) A ________ is used to provide seamless flow of data across networks.
A) layered protocol
B) database
C) Web page
D) commerce server
Q3) A(n)________ is a set of rules that programs on two communicating devices follow.
A) domain
B) attribute
C) protocol
D) database
Q4) The computers in two separate company sites must be connected using a ________.
A) LAN
B) WAN
C) SOHO LAN
D) MAC
Q5) What are the three important functions of an ISP?
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Which of the following statements is true of ERP software in the cloud?
A) Customers of thick-client, client-server ERP software can move to the cloud at low costs.
B) Cloud-based ERP software is more expensive for customers.
C) Mobile systems using cloud-based ERP require thin-client applications.
D) It is safe to provide mobile systems access to ERP systems.
Q2) Which of the following statements is true of an ERP database?
A) An ERP solution contains the company's operational data.
B) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.
C) An ERP solution includes initial configuration data.
D) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.
Q3) Give a brief description of Infor's ERP products.
Q4) A new ERP implementation process cannot be carried out if a business is running on an old system.
A)True
B)False
Q5) Give a brief description of Microsoft's ERP products.
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Chapter 22: Supply Chain Management
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Q1) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q2) At each level of a supply chain,an organization can work with many organizations both up and down the supply chain.
A)True
B)False
Q3) Because of the nature of the bullwhip effect,________ face maximum variation in demand.
A) suppliers
B) manufacturers
C) distributors
D) retailers
Q4) Define supply chain profitability: How is it different from individual organizational profitability?
Q5) Each level of a supply chain has a distinct source of revenue.
A)True
B)False
Q6) Explain inter-enterprise processes with an example.
Page 25
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) Hyper-social organizations use social media in an organization-centric manner. A)True
B)False
Q2) What is knowledge management? How does it benefit an organization?
Q3) Which of the following dynamic process activities involves publicizing community successes?
A) sense
B) activate
C) engage
D) story tell
Q4) One of the goals of knowledge management is to help employees solve problems.
A)True
B)False
Q5) The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista
Q6) What are expert systems?
Page 26
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Chapter 24: Database Marketing
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Q1) Data mining techniques are essential for database marketing.
A)True
B)False
Q2) Groups created by decision tree algorithms are as different from each other as possible.
A)True
B)False
Q3) Cheryl Inc.,a leading cosmetics manufacturer,wants to identify their most valued customers: Each customer is assigned an RMF score based on their purchasing patterns: One of their valued customers is rated a score of 545: In this case,the ideal action for Cheryl's sales team is to ________.
A) up-sell more expensive goods to this customer
B) contact this customer immediately
C) not waste any time on this customer
D) set up an automated contact system for this customer
Q4) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q5) What is database marketing?
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Chapter 25: Reporting Systems and OLAP
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Q1) Alerts generated on the basis of user notification are not treated as reports.
A)True
B)False
Q2) Which of the following types of reports has the ability to sum,count,average,and perform other simple arithmetic operations on groups of data?
A) query reports
B) static reports
C) database reports
D) OLAP reports
Q3) A pull report refers to a report ________.
A) sent to users according to a preset schedule
B) about the functioning of an organization's information systems
C) generated by user request
D) prepared by an organization from a competitor's data
Q4) An OLAP cube can also be referred to as an ________.
A) OLAP database
B) OLAP report
C) OLAP service
D) OLAP server
Q5) How does a reporting system obtain the necessary data to generate reports?
Page 29
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Chapter 26: Geographic Information Systems GIS
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Q1) A ________ is a set of elevations based on particular values of the earth's radii.
A) geocode
B) waypoint
C) geofence
D) datum
Q2) With regard to users for GIS applications,a person who uses Google Maps to find directions to a restaurant is a ________.
A) developer
B) casual user
C) business intelligence user
D) field worker
Q3) Which of the following is a drawback of vector maps?
A) They become blurry when enlarged.
B) They make straight lines appear distorted and irregular.
C) Their construction requires human involvement in most cases.
D) Their features cannot be readily identified by GIS applications.
Q4) Explain in brief how GIS maps are constructed.
Q5) What is a map projection?
Q6) Explain the procedures that are necessary for using a GIS.
Page 30
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Chapter 27: Systems Development Project Management
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Q1) Which of the following is a technique that stipulates phases and processes for constructing information systems (IS),but does not address the management of large-scale projects?
A) systems development life cycle
B) rapid application development
C) agile software development
D) structured system analysis
Q2) Larger projects with longer development intervals will find it easier to meet baseline requirements.
A)True
B)False
Q3) A function point is a feature or function of a new program.
A)True
B)False
Q4) What is a critical path? How is a critical path analysis done?
Q5) A loss of control over a project's configuration can be easily fixed through remedial measures.
A)True
B)False
Q6) What are the characteristics of large-scale systems development projects?
Page 31
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Chapter 28: Agile Development
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Q1) Why is the systems development life cycle (SDLC)called the waterfall method?
A) It does not return to a development phase that has been completed.
B) It uses feedback from team members to schedule tasks.
C) It delivers a working version of the product at frequent intervals.
D) It can be used only for projects on information systems.
Q2) The function of a scrum master is to ________.
A) stop misuse of meeting time
B) change product requirements and their priority
C) test programs on a regular basis
D) develop the database design
Q3) In software development,where requirements change periodically,the waterfall method works well.
A)True
B)False
Q4) Designing only the portions of the system that are needed to complete the current work being done is known as ________ design.
A) waterfall
B) scrum
C) just-in-time
D) frequent
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Chapter 29: Business Process Management
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Q1) Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.
A)True
B)False
Q2) Which of the following statements is true about choosing whether to develop information systems or business processes first?
A) For a business process that is being constructed, building an IS after creating the business process is likely to cause problems.
B) If an information system is built after the creation of business processes, other business processes that use the same IS can be integrated easily.
C) If business processes are built after the IS development process, activities that are not part of the IS may not be considered.
D) If an information system is built first, the development team should determine the requirements by itself.
Q3) Business processes and information systems overlap.
A)True
B)False
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Chapter 30: International Mis
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40 Verified Questions
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Sample Questions
Q1) If a distributed database contains copies of the same data,it is called a ________ database.
A) mirrored
B) redundant
C) replicated
D) partitioned
Q2) What are the challenges of international information systems management?
Q3) In the context of combatting the challenges of international IS management,defining a set of standard business processes requires conversion of the organization to different work processes.
A)True
B)False
Q4) The development rate of international information systems varies among countries and cultures.
A)True
B)False
Q5) International companies that have a single database must declare a single language for the company.
A)True
B)False
Page 34
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