Introduction to Information Systems
Final Exam Questions
Course Introduction
Introduction to Information Systems provides an overview of the role and impact of information systems in organizations and society. The course examines the fundamental concepts of information technology, the components and types of information systems, and how organizations leverage these systems to improve efficiency, decision-making, and competitiveness. Students explore topics such as data management, networking, cybersecurity, e-commerce, and systems development, while also considering ethical and social issues related to information systems. Through case studies and practical exercises, students gain insights into the alignment of business strategies with information technology, preparing them to effectively participate in a technology-driven workplace.
Recommended Textbook
Business Driven Information Systems 4th Canadian Edition by Paige Baltzan
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Page 2
Chapter 1: Information Systems in Business
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Sample Questions
Q1) Describe and compare buyer power and supplier power in Porter's Five Forces Model. Also, explain how an organization can manipulate buyer power and supplier power.
Answer: Buyer power is high when buyers have many choices of whom to buy from and low when their choices are few. To reduce buyer power (and create a competitive advantage) an organization must make it more attractive for customers to buy from them than from their competition. One of the best IT-based examples is the loyalty programs that many organizations offer. Supplier power is high when buyers have few choices of whom to buy from and low when their choices are many. Supplier power is the converse of buyer (customer) power. A supplier organization in a market will want buyer (customer) power to be low. The supplier wants to be able to set any price it wants for its goods, and if buyers (customers) have low power then they do not have any choice but to pay the high price since there is only one or two suppliers.
Q2) The Five Forces Model helps to determine the relative attractiveness of a(n) _____________.
Answer: industry
Q3) ____________ costs are costs that can make customers reluctant to switch to another product or service.
Answer: Switching
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Chapter 2: Strategic Decision Making
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Sample Questions
Q1) A business process is the analysis and redesign of workflow within and between enterprises.
A)True
B)False
Answer: False
Q2) _____ addresses efficiency-getting the most from each resource.
Answer: "Doing things right"
Q3) Progressive Insurance used CRM to revamp its insurance claims process.
A)True
B)False
Answer: False
Q4) Which of the following is a type of transaction processing system?
A) Order processing
B) Sales
C) Manufacturing
D) Transportation
Answer: A
Q5) Business process re-engineering is the analysis and _________ of workflow within and between enterprises.
Answer: redesign
Page 4
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Chapter 3: E-Business
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Sample Questions
Q1) Organizations are creating knowledge from information extracted from:
A) massive data and information repositories.
B) document collections and customer communications.
C) consultant reports.
D) All of the above.
Answer: D
Q2) ___________________ blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected Web site.
Answer: Web conferencing
Q3) _______ business intelligence helps with short term or immediate actions.
Answer: Operational
Q4) It is because of Canada's aging baby boomers that knowledge management has assumed greater urgency.
A)True
B)False
Answer: True
Q5) An enterprise __________ or classification of information categories helps organize information for easy retrieval.
Answer: taxonomy
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Chapter 4: Ethics and Information Security
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Sample Questions
Q1) The ___________ database model is a type of database that stores its information in the form of logically related two-dimensional tables.
Q2) What is a forward integration?
A) Takes information entered into a given system and sends it to the application generation component
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes
D) Takes information entered into a given system and sends it to the DBMS
Q3) Which one of the following represents the evolution of database models (oldest model first)?
A) Hierarchical, Relational, Network
B) Hierarchical, Network, Relational
C) Relational, Network, Hierarchical
D) Network, Relational, Hierarchical
Q4) To manage and organize various tables within the ________, developers must identify primary keys and foreign keys and use them to create logical relationships.
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Page 6
Chapter 5: It Architectures
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Sample Questions
Q1) A(n) _________________ is an internalized portion of the Internet, protected from outside access, that allows an organization to provide access to information and application software to only its employees.
A) intranet
B) extranet
C) VPN
D) EDI
Q2) Electronic data interchange (EDI) is a non-standard format for exchanging business data.
A)True
B)False
Q3) Which of the following is not one of the Internet's impacts on information?
A) Easy to compile
B) Improved content
C) Digital divide
D) Increased richness
Q4) The digital ___________ occurs when those with access to technology have great advantages over those without access to technology.
Q5) Explain how the Internet caused disruption among businesses.
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Chapter 6: Databases and Data Warehouses
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Sample Questions
Q1) Medium capacity is the difference between the highest and the lowest frequencies that can be transmitted on a single medium, and it is a measure of the medium's capacity.
A)True
B)False
Q2) What is the order of how RFID works in the supply chain?
A) Manufacturer, store, distribution center, home
B) Home, manufacturer, store, distribution center
C) Distribution center, manufacturer, store, home
D) Manufacturer, distribution center, store, home
Q3) The 2G cellular technology uses ____.
A) Advanced Mobile Phone Service
B) Time Division Multiple Access
C) Wideband Code Division Multiple Access
D) High-Speed Packet Access
Q4) List and discuss concerns about a number of privacy issues associated with location-based services (LBS).
Q5) _________________________ are wireless mobile content services that provide location-specific data to mobile users moving from location to location.
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Chapter 7: Networks, Telecommunications, and Wireless Computing
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Sample Questions
Q1) Which of the following describes an ERP system?
A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D) All of these
Q2) ________________ is a management system that enables organizations to clarify their vision and strategy and translate them into action.
A) Legacy systems
B) Balanced scorecard
C) ERP
D) SCM
Q3) Briefly explain the enterprise computing challenges that are happening in organizations today.
Q4) Which of the following is not a vendor in the ERP market?
A) SAP
B) Oracle
C) Cisco
D) None of these
Page 9
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Chapter 8: Supply Chain Management
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Sample Questions
Q1) ________ describes all the activities managers do to help companies create goods.
A) Production management
B) Schedule management
C) Service management
D) Operations management
Q2) Plan, source, make, deliver, and return are the five basic supply chain management components.
A)True
B)False
Q3) The goal of ___________ quality standard is to detect potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities.
Q4) Which of the following is not one of the five basic components of supply chain management?
A) Plan
B) Source
C) Cost
D) Deliver
Q5) In a supply chain, payment flows in the direction of ________.
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Chapter 9: Customer Relationship Management
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Sample Questions
Q1) "Why did sales not meet forecasts?" is an example of _________ technologies in CRM.
Q2) CRM allows an organization to accomplish all of the following, except:
A) Provide better customer service
B) Make call centres more efficient
C) Complicate marketing and sales processes
D) Help sales staff close deals faster
Q3) Retailers are agents who sell products or services on behalf of a company or organization, particularly in the automobile industry.
A)True
B)False
Q4) Which of the following is not considered a feature in a contact centre?
A) Automatic call distribution
B) Interactive voice response
C) Predictive dialing
D) Automatic predictive dialing
Q5) ___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.
Q6) Describe three CRM technologies used by customer service departments.
11
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Chapter 10: Enterprise Resource Planning and Collaboration Systems
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Sample Questions
Q1) _______________ is software to generate ads that installs itself on a computer when a person downloads some other program from the Internet.
Q2) ePolicies are policies and procedures that address the ethical use of computers and Internet usage in the ___________ environment.
Q3) A(n) _________ is software written with malicious intent to cause annoyance or damage.
Q4) What is a backup?
A) An exact copy of a system's information
B) The ability to get a system up and running in the event of a system crash or failure and includes restoring the information backup
C) A computer system designed that in the event a component fails, a backup component or procedure can immediately take its place with no loss of service
D) A backup operational mode in which the functions of a computer component (such as a processor, server, network, or database) is assumed by secondary system components when the primary component becomes unavailable through either failure or scheduled down time
Q5) Discuss the reasons why privacy issues lose trust for e-businesses.
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Chapter 11: Business Basics
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Sample Questions
Q1) Discuss the several strategies organizations can use to solve some of the problems that arise in global information systems development.
Q2) A(n) _________ is a logical relationship that exists between the project tasks, or between a project task and a milestone.
Q3) An unimportant aspect of a project management communications plan is to provide a method for continually obtaining and monitoring feedback from and for all stakeholders.
A)True
B)False
Q4) Which of the following is a characteristic of a successful project?
A) Delivered on time
B) Delivered within budget
C) Meets the business's requirements
D) All of these
Q5) Which of the following is an outsourcing challenge caused by contract length?
A) Difficulties in getting out of a contract
B) Problems in foreseeing future issues
C) Problems in reforming an internal IT department
D) All of these
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Chapter 12: Business Process
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Sample Questions
Q1) Distinguish between open system and open source.
Q2) "A framework of dividing the resources of a computer into multiple execution environments" is a description of which architecture trend that are quickly becoming requirements for business?
A) Service Oriented Architectures
B) Virtualization
C) Grid computing
D) Cloud computing
Q3) List and describe the five characteristics of agile MIS architecture.
Q4) Which of the following is not a characteristic of a solid agile MIS architecture?
A) Flexibility
B) Scalability
C) Integrity
D) Performance
Q5) One of the advantages of the cloud computing approach is the loss of control over the applications that are used.
A)True
B)False
Q6) ____________ refers to how well a system can adapt to increased demands.
Page 14
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