Introduction to Human Resources
Question Bank
Course Introduction
Introduction to Human Resources offers a foundational exploration into the role and functions of the human resource (HR) department within organizations. This course examines key HR practices such as recruitment and selection, employee orientation and development, compensation and benefits, performance management, and labor relations. Students will gain an understanding of the legal and ethical considerations in HR, as well as strategies for fostering a positive and productive workplace culture. Through case studies and practical applications, learners are equipped with the knowledge and skills necessary to support organizational goals through effective people management.
Recommended Textbook
Managing Human Resources
16th Edition by
Scott A. Snell
Available Study Resources on Quizplus
16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) ____ is the process of moving jobs closer to one's home country.
A) Nearshoring
B) Outsourcing
C) Offshoring
D) The Boomerang Effect.
Answer: A
Q2) HR managers establish credibility by supporting the policies and values of the firm.
A)True
B)False
Answer: False
Q3) A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.
A) Outsourcing
B) Employee Leasing
C) Gainsourcing
D) Professional employer organization
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Strategy and Human Resources Planning
Available Study Resources on Quizplus for this Chatper
104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) Strategic knowledge workers usually earn long-term commitments and investments in their training and development from their employers.
A)True
B)False
Answer: True
Q2) Forecasting may be as informal as having one person familiar with the organization anticipate HR needs.
A)True
B)False
Answer: True
Q3) Human Resource Planning (HRP)is the conducting of recruitment and selection methods according to a strategic plan.
A)True
B)False
Answer: False
Q4) A cultural audit may examine the attitudes and expectations of the employees.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Equal Employment Opportunity and Human Resources Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) Basic steps in developing an effective affirmative action plan include all of the following except:
A) issue a written EEO policy and affirmative action statement.
B) survey present minority and female employment by department and job classification.
C) establish an internal audit and reporting program to evaluate progress.
D) establish a quota system and timetable for hiring.
Answer: D
Q2) According to the Griggs case,requiring all salespersons to be six feet tall would pose an adverse impact on Asians and women,limiting their employment opportunities.
A)True
B)False
Answer: True
Q3) Adverse impact refers to the rejection for employment,placement,or promotion of a significantly higher percentage of a protected class when compared to a nonprotected class.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Job Analysis and Job Design
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) An example of a job-related specification might be to require two years experience for a job as senior HR analyst.
A)True
B)False
Q2) When writing a job description,use statements that are terse,direct,and simply worded.
A)True
B)False
Q3) When a job analyst doubts the accuracy of information provided by employees,he or she should obtain additional information from all of the following except:
A) the employees
B) their managers
C) O*Net
D) other individuals who perform the same job
Q4) Ergonomics is concerned with the design of equipment to accommodate human capabilities.
A)True
B)False
Q5) Discuss the job characteristics that motivate employees.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Expanding the Talent Pool: Recruitment and Careers
Available Study Resources on Quizplus for this Chatper
143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) External labor markets are those where workers are hired into entry-level jobs and higher levels are filled from within.
A)True
B)False
Q2) Illiteracy in the United States is:
A) declining.
B) remaining stable.
C) increasing.
D) not a major concern to employers.
Q3) The practice of hiring relatives is known as:
A) Family based hiring
B) Inverted familial diversification
C) Re-recruiting
D) Nepotism
Q4) Glass ceiling audits avoid or prevent fines by government.
A)True
B)False
Q5) Describe the basic conditions that must be present if a career development program is to be successful.
Q6) Discuss some of the characteristics of a good mentor. Page 7
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Employee Selection
Available Study Resources on Quizplus for this Chatper
174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) Generally,___________ reference checks are preferable because they save time and provide for greater candor.
A) e-mail
B) fax
C) telephone
D) mail
Q2) Approximately ______ of private firms drug test their employees
A) 20 percent
B) 40 percent
C) 50 percent
D) 75 percent
Q3) Define the concepts of reliability and validity.
Q4) Federal law requires comprehensive background checks for all child care providers,and prohibits convicted felons from engaging in financial and security-oriented transactions.
A)True
B)False
Q5) List and discuss the steps in the hiring process.
Q6) Identify and explain the different types of employment tests.
Q7) What qualities in interviewers should organizations look for?
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Training and Development
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26130
Sample Questions
Q1) A manager who provides a continuing flow of instructions,comments,and suggestions to the subordinate is engaging in what type of on-the-job training?
A) case study
B) coaching
C) individual development
D) role modeling
Q2) Discuss Deming's four-part process of benchmarking.
Q3) Person analysis involves determining what the content of the training program should be,based on a study of the tasks or duties involved in the job.
A)True
B)False
Q4) Apprenticeship training provides information in both the ____ and ____ aspects of the job.
A) organizational and global
B) appraisal and technical
C) practical and theoretical
D) differences and similarities
Q5) Why is ethics training becoming more prevalent in companies?
Q6) Identify and discuss some of the desirable traits of a trainer.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Performance Management and the Employee
Appraisal Process
Available Study Resources on Quizplus for this Chatper
160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) One of the potential drawbacks of a trait-oriented performance appraisal is that traits can be biased and subjective.
A)True
B)False
Q2) An inappropriate interview technique in which praise serves to cushion criticism by alternating positive statements with negative statements is known as:
A) the sandwich technique.
B) the cushioning technique.
C) the rollercoaster technique.
D) sympathetic interviewing.
Q3) A performance-rating error in which the appraiser is reluctant to give employees either unusually high or unusually low ratings is referred to as a:
A) recency error
B) error of central tendency
C) leniency or strictness error
D) halo error
Q4) Explain the two main purposes of performance appraisal and why employee appraisal programs fail.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Managing Compensation
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) The ___ collects and displays the results for all the measures that a company uses to monitor and compare compensation among internal departments or units.
A) red circle rate
B) competence-based pay system
C) compensation scorecard
D) point system
Q2) Wages paid above the range maximum are called blue square rates.
A)True
B)False
Q3) Competence-based pay may more effectively reinforce an organizational culture of involvement and empowerment.
A)True
B)False
Q4) Companies are more heavily scrutinized than they have been historically by shareholders,government,and the public for how much they pay their people.
A)True
B)False
Q5) What are some of the factors that can influence wage rates in a firm?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Pay-For-Performance: Incentive Rewards
Available Study Resources on Quizplus for this Chatper
136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) Studies have shown that variable pay plans may not achieve their proposed objectives or lead to organizational improvements due to each of the following,EXCEPT:
A) incentive plans sometimes fail to satisfy employee expectations for pay gains
B) taxes are often a demotivator
C) management may have failed to give adequate attention to the design and implementation of the plan
D) employees may have little ability to affect performance standards
Q2) Generally,a bonus plan does NOT become part of base pay.
A)True
B)False
Q3) Executive base salaries represent between ____ percent of the total annual compensation.
A) 10 to 20
B) 20 to 30
C) 30 to 40
D) 40 to 50
Q4) Briefly describe the Scanlon Plan.
Q5) What are the pros and cons of high executive pay?
Q6) Discuss the advantages of incentive pay programs.
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 11: Employee Benefits
Available Study Resources on Quizplus for this Chatper
146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) After an employee works for an employer for a certain period of time,the employee is entitled to the money in his or her pension plan.This worker is now:
A) secured.
B) endowed.
C) vested.
D) integrated.
Q2) A need for a new benefit should be established before adding it to a benefits package.
A)True
B)False
Q3) In January 2008,Congress passed the __________ which amended the FLMA to provide eligible employees working for covered employers new leave rights related to military service.
A) National Defense Authorization Act
B) Consolidated Omnibus Budget Reconciliation Act
C) Patient Protection and Affordable Care Act
D) Health Care and Education Reconciliation Act
Q4) Explain why an organization may choose to develop a cafeteria benefits plan for its employees.
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Promoting Safety and Health
Available Study Resources on Quizplus for this Chatper
133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) Jobs least likely to cause cumulative trauma disorder would be:
A) outside salespersons
B) meat cutters
C) dental hygienists
D) textile workers
Q2) When dealing with stress,having to expend too much mental or physical energy over too long a period of time is known as:
A) high demand
B) high effort
C) low control
D) low reward
Q3) OSHA is legally permitted to inspect workplaces unannounced.
A)True
B)False
Q4) OSHA citations may be issued immediately following the inspection or later by mail.
A)True
B)False
Q5) Briefly discuss the power of OSHA with respect to citations and penalties.
Q6) What is the role of the supervisor in promoting workplace safety?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) The expectations of fair exchange of employment obligations between an employee and employer is referred to as:
A) employment-at-will
B) a no-win situation for employees
C) a Catch-22 situation for employers
D) psychological contract
Q2) _____ is the most frequent EEO complaint.
A) wrongful discharge
B) discrimination
C) retaliation
D) harassment
Q3) Progressive discipline is designed to force an employee to improve his or her performance.
A)True
B)False
Q4) Whistle-blowing is a protected right of employees.
A)True
B)False
Q5) What is progressive discipline? How does it differ from positive discipline?
Q6) What are the key components of a good disciplinary model?
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: The Dynamics of Labor Relations
Available Study Resources on Quizplus for this Chatper
181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) Pickets may prevent trucks and railcars from entering a struck business because:
A) the union has a legal right to obstruct the business of the employer they are striking against
B) picketing during a strike carries a legal obligation on the part of the employer to cease operations,including delivery of goods and materials
C) operators of trucks and railcars must get permission from the picketing union to enter the premises
D) unions often refuse to cross another union's picket line
Q2) The AFL-CIO,essentially a federation that represents a united front for organized labor,holds approximately 80 percent of union members in its ranks.
A)True
B)False
Q3) An employer's bargaining power may rest on its ability to continue its operations despite a strike by its workers.
A)True
B)False
Q4) Briefly discuss the Landrum-Griffin Act,including the rights and obligations that the legislation provides.
To view all questions and flashcards with answers, click on the resource link above.
Page 17
Chapter 15: International Human Resources Management
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) Repatriation refers to the training a manager receives before taking an international assignment.
A)True
B)False
Q2) A corporation that treats the world market as a whole and tries to combine activities in countries to maximize efficiency is a/an ____ corporation.
A) transnational
B) international
C) multinational
D) global
Q3) A domestic firm,like Honda,General Electric,an Procter and Gamble,that builds on existing capabilities to penetrate overseas markets is an example of a(n)________________ corporation.
A) transnational
B) international
C) multinational
D) global
Q4) What are the primary differences among international,multinational,global,and transnational corporations?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Creating High Performance Work Systems
Available Study Resources on Quizplus for this Chatper
108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) According to the research organization Gallup,only _____ of U.S.employees are actively engaged on the job.
A) 14 percent
B) 29 percent
C) 44 percent
D) 59 percent
Q2) High-performance work systems depend on the shift from knowledge work to touch labor.
A)True
B)False
Q3) Employees who are given timely information about business plans,performance,and strategies,are more likely to make good suggestions for improving business.
A)True
B)False
Q4) Describe the process audit that can be used to evaluate the HPWS.
Q5) The HR scorecard helps managers assess the strategic alignment of their work systems.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19