Introduction to Human Resource Management
Question Bank
Course Introduction
Introduction to Human Resource Management provides students with a foundational understanding of the principles, functions, and strategic role of human resources (HR) in organizations. The course covers key topics including recruitment and selection, training and development, performance management, compensation and benefits, legal and ethical considerations, and workforce diversity. Through case studies, practical examples, and discussions, students will explore how effective HR practices contribute to organizational success and help create a positive workplace culture. The course also examines emerging trends and challenges in HRM, preparing students for further study or careers in the field.
Recommended Textbook
Human Resource Management 3rd Edition by
Robert N. Lussier
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16 Chapters
1608 Verified Questions
1608 Flashcards
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Chapter 1: The New Human Resource Management Process
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Sample Questions
Q1) Kaitlin manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans.Part of her job also involves managing diverse groups of people within the organization.Kaitlin's human resource management specialty is ______.
A) training and development
B) compensation and benefits
C) the legal environment
D) ethics and sustainability
Answer: C
Q2) The Society for Human Resource Management is the largest and most recognized of the HRM advocacy organizations in the United States.
A)True
B)False
Answer: True
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Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) ______ involves the collection of extremely large data sets on which it has only recently become possible to perform data analytics.
A) Big data
B) Workforce Science
C) Technologies
D) Data analytics
Answer: A
Q2) Nike and Coca-Cola are well-known for following the ______ strategy.
A) cost leader
B) price leader
C) differentiation
D) focus or niche
Answer: C
Q3) A strong vision and a good mission statement are critical parts of the ______ planning process.
A) environmental
B) mission
C) informal
D) strategic
Answer: D
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Chapter 3: The Legal Environment and Diversity Management
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Sample Questions
Q1) ______ is defined by the EEOC as "unwelcome sexual advances,requests for sexual favors,and other verbal or physical conduct of a sexual nature constitutes sexual harassment when submission to or rejection of this conduct explicitly or implicitly affects an individual's employment,unreasonably interferes with an individual's work performance or creates an intimidating,hostile,or offensive work environment."
A) Sexual harassment
B) Hostile work environment
C) Quid pro quo harassment
D) Reasonable person
Answer: A
Q2) ______ is the act of making distinctions or choosing one thing over another; in human resources,it is making distinctions among people.
A) Four-Fifths Rule
B) Affirmative action
C) Discrimination
D) Reverse discrimination
Answer: C
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Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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Sample Questions
Q1) ______ job design focuses on designing jobs with tasks that remain within the worker's normal mental capabilities and limitations.
A) Perceptual-motor
B) Biological
C) Organic
D) Mechanistic
Q2) Job rotation is when an organization uses a software program that allows employees to "reserve" office space for particular parts of the workweek when they will need it.
A)True
B)False
Q3) Describe the four primary approaches to job design.
Q4) In ______ job analysis,the job is described as a function of the tasks performed within the job.
A) regression-based
B) competency-based
C) task-based
D) ratio-based
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Q5) Identify the four Ms of the inputs in workflow analysis.
Q6) What is gig work and why is it increasing at a rapid pace?
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Page 7
Chapter 5: Recruiting Job Candidates
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Sample Questions
Q1) In a realistic job preview,the candidate is given both good and bad information about the tasks and requirements of the job.
A)True
B)False
Q2) The labor market is the external pool of candidates from which an organization draws potential employees.
A)True
B)False
Q3) In ______,an organization asks a manager to provide their support for an employee before that employee would be considered for a promotion through the internal recruiting process.
A) open recruiting
B) employee referral
C) managerial sponsorship
D) mentoring
Q4) The recruiting method of employee referrals involves encouraging employees to recommend friends and relatives for positions.
A)True
B)False
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Chapter 6: Selecting New Employees
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Sample Questions
Q1) Amanda requires all applicants take a paper-and-pencil test to assess their ability to apply knowledge about spreadsheet software.Amanda is giving her applicants a(n)______ test.
A) honesty
B) skills
C) interest
D) cognitive ability
Q2) Kelsey took her driving test on Tuesday.Unfortunately,her results were lost when the computer crashed.She retook the test on Wednesday and received the same score.It is clear that the driving test has ______.
A) criterion-related validity
B) inter-rater reliability
C) test-retest reliability
D) chronology-test reliability
Q3) Explain the OUCH test and how it should be used in the preinterview stage of the selection process.
Q4) Selection is the process of choosing the best-qualified applicant for a job.
A)True
B)False
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Chapter 7: Learning and Development
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Sample Questions
Q1) ______ is the way that we identify,understand,and use our own emotions as well as the emotions of others to promote our working relationships.
A) Competency
B) Employee development
C) Remediation
D) Emotional intelligence
Q2) Acme Global provides its employees with performance appraisals.Twice a year,each employee sits down with the employee's supervisor for feedback and goal setting.Acme Global is developing its employees through ______.
A) formal education
B) experience
C) informal education
D) employee assessment
Q3) In operant conditioning,______ provides a reward in return for a constructive action on the part of the subject.
A) onboarding
B) positive reinforcement
C) employee development
D) remediation
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Page 10
Chapter 8: Performance Management and Appraisal
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Sample Questions
Q1) The 360-degree evaluation format tends to be most valuable if it is used for purposes of ______,rather than to make ______ decisions.
A) individual development; group development
B) administrative evaluative decisions; management
C) individual development; administrative evaluative
D) company development; individual development
Q2) The formal performance appraisal debriefing should be split into two sections,the ______ and ______ appraisal interviews.
A) evaluative; developmental
B) developmental; conductive
C) planning; goal-based
D) retrospective; evaluative
Q3) ______ is a process in which managers and employees jointly set objectives for the employees,periodically evaluate performance,and reward employees according to the results.
A) Narrative method or form
B) Critical incidents method
C) Management by objectives method
D) Behaviorally anchored rating scale form
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Page 11
Chapter 9: Rights and Employee Management
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Sample Questions
Q1) Large quantities of office supplies have been disappearing at Acme Global.Leticia is convinced that her employee Jorani is behind the thefts because she once ran into Jorani at the bank and saw her using a pen like the ones in the office.Leticia calls Jorani to her office and tells her she is being suspended for a week without pay because of the thefts.The discipline of Jorani appears to violate which Just Cause test?
A) Upon investigation, was there substantial evidence or proof that the employee was guilty as charged?
B) Was the degree of discipline administered by the company in a particular case reasonably related to the seriousness of the employee's proven offense and the record of the employee's service with the company?
C) Did the company give the employee forewarning or foreknowledge of the possible or probable disciplinary consequences of the employee's conduct?
D) Has the company applied its rules, orders, and penalties evenhandedly and without discrimination to all employees?
Q2) Describe the four stages of the change process.
Q3) How do we develop a habit to change behavior?
Q4) Describe the problems created by modern social media at work.
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Chapter 10: Employee and Labor Relations
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Sample Questions
Q1) The Labor Management Relations Act of 1947 (LMRA-Taft-Hartley Act)was passed to offset some of the imbalance of power given to labor by previous laws and included a list of unfair practices by unions.
A)True
B)False
Q2) After a long interview process,Miguel called Joseph to offer him the job.Over the phone,Miguel described the pay and other benefits of the job.Joseph accepted the offer.The two now have a(n)______ contract.
A) express
B) implied
C) quasi
D) collective
Q3) Negotiating is about building ______ so that everyone gets a good deal.
A) trust
B) standards
C) contracts
D) conflicts
Q4) Describe the processes of mediation and arbitration and the major difference between the two.
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Chapter 11: Compensation Management
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Sample Questions
Q1) Jacob's manager asks him to organize a blood drive for the organization.The manager tells Jacob that if he accepts the assignment,he will be awarded Employee of the Month.Jacob has organized blood drives in the past and knows how much work is involved.He does not doubt that his manager can deliver on the promise of the award.However,Jacob has always thought that the award was silly.According to expectancy theory,Jacob is unmotivated to accept the assignment because ______ is lacking.
A) valence
B) instrumentality
C) expectancy
D) significance
Q2) Describe the three types of job evaluation-job ranking,point-factor,factor comparison-and discuss whether they are more objective or subjective in form.
Q3) ______ is the total of an employee's pay and benefits.
A) Expectancy
B) Compensation
C) Equity
D) Salary
Q4) Describe the four components of a compensation system.
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Chapter 12: Incentive Pay
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Sample Questions
Q1) The current group of younger employees entering the workforce has been called the ______ generation because of the expectation that they are owed certain perquisites just for becoming an employee.
A) entitlement
B) merit
C) bonus
D) loafer
Q2) Manuela wants to provide an incentive program to reinforce the collective actions of all of her subordinates in the returns department team.In other words,Manuela would like to begin a(n)______ program.
A) variable incentive
B) executive incentive
C) individual incentive
D) group incentive
Q3) Variable pay is compensation that depends on some measure of performance or results in order to be awarded.
A)True
B)False
Q4) Describe three options for offering individual incentives.
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Chapter 13: Employee Benefits
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Sample Questions
Q1) ______ allow the employer and employee to fund an account from which the employee can pay medical expenses each year with pretax dollars.
A) Health compensation accounts
B) Health savings accounts
C) Unemployment insurers
D) Preferred provider organizations
Q2) Benefits provide an incentive to employees to continue working for an organization because they feel as if they are being cared for by the organization.
A)True
B)False
Q3) ______ of the cost of workers' compensation insurance is paid for by employees.
A) All
B) Some C) Most
D) None
Q4) Describe the major components of OASDI and the Medicare program.
Q5) Describe the three major considerations that need to be taken into account in providing benefits.
Q6) Describe why benefit programs continue to grow.
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Chapter 14: Workplace Safety, Health, and Security
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Sample Questions
Q1) The Type A personality is characterized as fast-moving,hard-driving,time-conscious,competitive,impatient,and preoccupied with work.
A)True
B)False
Q2) People with an optimistic personality and attitude generally have ______ stress than pessimists.
A) higher
B) more
C) less
D) no
Q3) Lindsey was having a difficult time at work after her divorce.She could not seem to focus long enough to complete her tasks and everything seemed more difficult than it used to be.Many employers have a(n)______ to help workers like Lindsey.
A) job training program
B) employee assistance program
C) employee wellness program
D) employee development program
Q4) Describe the value of ergonomics to organizations and employees.
Q5) Describe the value of wellness organizations like eDocAmerica.
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Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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Sample Questions
Q1) Describe the concept of sustainability in a business context.
Q2) The number of workers over the age of ______ has increased by more than 75% in the past 20 years.
A) 40
B) 50
C) 75
D) 90
Q3) Describe the factors to consider in creating codes of organizational ethics.
Q4) Concerned that her new office building would not meet new environmental standards,Sarah made large contributions to several prominent politicians in exchange for being permitted to continue with construction on the building.It appears that Sarah engaged in ______.
A) discriminatory labor practices
B) corrupt payments
C) unethical marketing practices
Q5) The general guide to ethical decision-making that tries to create win-win results for all everyone affected by the decision is called the two-way test.
A)True
B)False
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Chapter 16: Global Issues for Human Resource Managers
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Sample Questions
Q1) Different countries' employment laws require HR to become competent in legal issues where the company operates and rethink ______.
A) staffing
B) training
C) employee and labor relations
D) compensation
Q2) In a high ______ culture,employees expect to receive and carry out orders without question.
A) masculinity
B) individualism
C) power-distance
D) uncertainty avoidance
Q3) The agreement framework signed after World War II that was the basis for an era in which tariffs and other trade barriers were significantly reduced in much of the world was called ______.
A) GATT
B) NASA
C) NAFTA
D) WTO
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