Introduction to Dental Professions
Exam Answer Key
Course Introduction
Introduction to Dental Professions provides students with a comprehensive overview of the various career paths within the dental field, including dentistry, dental hygiene, dental assisting, and dental laboratory technology. The course covers the history and evolution of dental professions, the roles and responsibilities of different dental team members, ethical and legal considerations, and the educational and licensure requirements for each field. Students will also explore the importance of professionalism, communication, and teamwork in dental settings, as well as gain insights into current trends, specialties, and challenges in modern dental healthcare.
Recommended Textbook Practice Management for the Dental Team 7th Edition by Betty Ladley Finkbeiner
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18 Chapters
332 Verified Questions
332 Flashcards
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Chapter 1: The Business of Dentistry
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Sample Questions
Q1) Patients rate service as the most important thing they can receive.
A)True
B)False Answer: True
Q2) The ___ is commonly the leader of the dental office.
A) dentist
B) dental assistant
C) dental hygienist
D) administrative assistant
Answer: A
Q3) Dentistry is a team-oriented business.
A)True
B)False Answer: True
Q4) A person's values are established from his or her background or previous experiences.
A)True
B)False Answer: True
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Chapter 2: Dental Team Management
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13 Flashcards
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Sample Questions
Q1) Team productivity requires each person to have the ability to be friendly, courteous, and flexible.
A)True
B)False
Answer: True
Q2) The five R's of management are:
A) reading, responsibility, recognition, respect, and rapport.
B) rally, recognition, rapport, responsibility, refuse.
C) responsibility, respect, rapport, recognition, and remuneration.
Answer: C
Q3) When resolving a staff conflict, a manager should:
A) make time available as soon as possible to discuss the problem.
B) listen patiently to all the issues while keeping an open mind.
C) exercise self-control.
D) maintain a record.
E) do all of the above.
Answer: E
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Chapter 3: Patient Management
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15 Verified Questions
15 Flashcards
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Sample Questions
Q1) Of Maslow's identified needs, which one identifies best with one's reputation, recognition, and self-satisfaction?
A) Esteem
B) Self-actualization
C) Social/love
D) Physiologic
Answer: A
Q2) Newsletters are examples of which type of marketing?
A) Internal
B) External
C) Both
D) Neither
Answer: C
Q3) Which of the following is not part of an office policy?
A) Office hours
B) Payment policy
C) Infection-control policies
D) All of the above would be included in an office policy.
Answer: D
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Page 5
Chapter 4: Legal and Ethical Issues in the Dental Business
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Sample Questions
Q1) An insurance company requests verification of a patient's birth date and complete name. A copy of the patient's entire record is sent to the company, including a health history that indicates evidence of HIV infection. This action may be considered:
A) fraud.
B) invasion of privacy.
C) assault and battery.
D) defamation of character.
Q2) A clinical dental assistant is hired in the practice. The dentist indicates that this person is to place an intracoronal provisional restoration. The person knows how to perform the task but does not yet have the RDA credential required to perform the specific intraoral task. What should you suggest to her when she asks you what she should do?
A) Do what the dentist told her to do.
B) Perform the task now but later tell the dentist that she does not have the appropriate credential.
C) Inform the dentist that she does not yet have the appropriate credential to perform the task.
D) Perform the task with the self-assurance that she will soon have her credential.
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Page 6
Chapter 5: Technology in the Business Office
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) Portable storage devices are known as:
A) jump drives.
B) flash drives.
C) hard drives.
D) either a or b.
Q2) The four information processing cycle operations are input, process, ___, and storage.
A) output
B) connection
C) data
D) outsource
Q3) All of the following are features to consider when purchasing a copier except the:
A) weight of the copier.
B) quality of the copy desired.
C) speed of the copier.
D) volume of work to be done on the copier.
Q4) The acronym CD-ROM stands for compacted data read-only memory.
A)True
B)False
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Chapter 6: Office Design and Equipment Placement
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Sample Questions
Q1) The "work triangle" in a business office consists of the reception zone, the work area zone, and the ___ zone.
A) intraoffice communication
B) multioffice communication
C) printing
D) patient
Q2) Which of the following agencies or acts affects the physical design of the dental office?
A) American Dental Association
B) Environmental Protection Agency
C) Americans with Disabilities Act of 1990
D) Federal Architectural Agency
Q3) Most dental offices prefer to use couches in the reception room because it makes the room seem more comfortable and it is easier to talk to people.
A)True
B)False
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Chapter 7: Working With Dental Office Documents
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27 Verified Questions
27 Flashcards
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Sample Questions
Q1) In a legal case against the dentist, the patient's record is not admissible in a court of law.
A)True
B)False
Q2) All data entered on a patient's clinical record should be dated, include accurate and complete information, and be initialed by the treating dentist and assistant.
A)True
B)False
Q3) HIPAA requires that the dental patient receive written notice of information practices and an accounting of disclosures. The intent is to protect which of the following?
A) Civil rights
B) Privacy
C) Dentist's authority
Q4) What is an example of a vital record in a dental office?
A) Tax return
B) Patient statement
C) Canceled checks
D) Bank statement
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Chapter 8: Storage of Business Records
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12 Flashcards
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Sample Questions
Q1) An electronic code at the bottom of a document includes the following data: Bldg.C/Crichton/Letter/Ref.MJRadick.
It is likely that the second listing is the:
A) office location.
B) originator.
C) directory name.
D) document name.
Q2) Which term applies to staff members being alerted in some way that a record normally kept in a specific location has been stored elsewhere?
A) Cross-referencing
B) Retrieval
C) Coding
D) Indexing
Q3) Electronic coding used in filing documents generally is:
A) placed at the bottom of the document.
B) placed at the top-right of the document.
C) entered in a notebook.
D) entered onto a separate disk.
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Chapter 9: Written Communications
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Sample Questions
Q1) An alternative to purchasing letterhead for the office is to create a letterhead via a template using word processing software. Such a template must be created each time a letter is processed.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) Which of the following is the typical order of a business letter, from top to bottom?
A) Date line, inside address, reference initials, salutation, body of letter, complimentary close, keyed signature
B) Inside address, date line, salutation, body of letter, complimentary close, keyed signature
C) Date line, inside address, salutation, body of letter, complimentary close, keyed signature, reference initials
D) Date line, inside address, salutation, body of letter, complimentary close, reference initials, keyed signature
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Chapter 10: Telecommunications
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Sample Questions
Q1) What would be the best way to explain to a child that his tooth will be anesthetized?
A) "The dentist is going to give you a shot beside your tooth."
B) "Big kids don't cry."
C) "The dentist is going to put your tooth to sleep."
D) "When we do this, it will only hurt for a little while."
Q2) The percentage of patients who enter a dental practice by telephone is approximately:
A) 50%.
B) 75%.
C) 80%.
D) 90%.
Q3) A hands-free telephone allows the administrative assistant to save time while multitasking.
A)True
B)False
Q4) A stand-alone answering machine has the capability to send messages to various locations.
A)True
B)False
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Chapter 11: Appointment Management Systems
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11 Flashcards
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Sample Questions
Q1) In reference to appointment management, prime time refers to:
A) the time during which the dentist performs the most expensive type of treatment.
B) the time most frequently requested by patients.
C) the first 2 hours of the daily schedule.
D) midday appointment times.
Q2) When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?
A) Schedule the appointment for the same day
B) Schedule the appointment during a buffer period.
C) Ask the patient questions to determine the severity of the emergency.
D) Both b and c.
Q3) The objectives of good appointment book management include all except which of the following?
A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time
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Chapter 12: Recall Systems
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Sample Questions
Q1) Disadvantages of using a telephone recare system include all except which of the following?
A) May not get an answer
B) May disturb the person called
C) May be a practice builder
D) Administrative assistant may be responsible for this system
Q2) Which of the following statements is not true about a recall system?
A) It is the lifeline of the dental practice.
B) It is used solely for preventive recall.
C) It can be used for follow-up endodontic treatment.
D) It can be used to determine a child's eruption pattern.
Q3) Which recare system has the patient scheduling appointments before they leave the office?
A) Advanced appointment system
B) Telephone recare system
C) Mail system
D) E-mail system
Q4) A recall system involves only making appointments for teeth cleaning.
A)True
B)False
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Chapter 13: Inventory Systems and Supply Ordering
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) When a dental supply has an expiration date, it is commonly referred to as the:
A) shelf life.
B) storage life.
C) delivery date.
D) order date.
Q2) What type of supply is a curing light used in a dental office?
A) Expendable
B) Nonexpendable
C) Capital
D) Variable
Q3) A packing slip is an enumeration of the contents of a package received from a supplier.
A)True
B)False
Q4) It is not necessary to review invoices received from the dental supply house. A)True
B)False
Q5) Many dental offices keep a large stock of nonexpendable items at all times. A)True
B)False
15
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Chapter 14: Dental Insurance
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Sample Questions
Q1) Which of the following terms is used to identify the compensation made for damage, loss, or injury?
A) Indemnity
B) Insurance
C) Introductory
D) Incomplete
Q2) When using the ADA code on Dental Procedures and Nomenclature to complete an insurance claim form, each code starts with a D and is followed by:
A) the dentist's initials.
B) the fee for the service.
C) four numerals.
Q3) The term subscriber used in insurance management refers to the:
A) dentist.
B) employer.
C) male spouse.
D) employee who represents the family unit in relation to the prepayment plan.
Q4) Dental claims are only submitted on paper.
A)True
B)False
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Chapter 15: Financial Systems: Accounts Receivable
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12 Verified Questions
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Sample Questions
Q1) Identify theft does not happen in the dental office.
A)True
B)False
Q2) Which of the following statements is true about a credit bureau?
A) It does not lend money.
B) It does not deny credit.
C) It is not a collection agency.
D) All of the above.
Q3) Which accounting term indicates the amount a dental practice owes others?
A) Gross income
B) Accounts payable
C) Accounts receivable
D) Net income
Q4) A statement is a list of services that have been rendered. It is also a request for payment.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
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Chapter 16: Other Financial Systems
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) An employer must keep all records pertaining to employment taxes available for inspection by the IRS. These records may be discarded after the federal income tax has been filed for that year.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q2) The data that are magnetically encoded on the bottom of a check may include the American Bankers Association (ABA) identification number.
A)True
B)False
Q3) Reconciling a bank account is balancing the bank statement with the check stub/check register balance.
A)True
B)False
Q4) A bank draft is a check drawn by the cashier of one bank on another bank where it has available funds on deposit or credit.
A)True
B)False
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Chapter 17: Infection Control Systems
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Sample Questions
Q1) Infection control in the dental office is the responsibility of:
A) the dentist.
B) the clinical dental assistant.
C) the dental hygienist.
D) the office manager.
E) all dental staff.
Q2) General work clothes are not considered protection against exposure to blood, bodily fluids, and saliva.
A)True
B)False
Q3) The category of infection in which the patient is the source of the infection is called: A) cross-infections.
B) autogenous infections.
Q4) Reusing gloves after washing them increases the risk of disease transmission.
A)True
B)False
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Chapter 18: Planning and Managing Your Career Path
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Sample Questions
Q1) What is the percentage of jobs obtained through networking?
A) 10%
B) 30%
C) 75%
D) 80%
Q2) When writing a letter of application, the letter should be as "I" oriented as possible.
The resume should list activities in reverse chronologic order.
A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.
Q3) The average median salary of a Certified Dental Assistant in 2008 was $18 an hour.
A)True
B)False
Q4) When preparing a resume for a prospective employer, you should:
A) not take the time to make it look nice.
B) use the lowest-quality printing.
C) create an attractive professional image through your stationery.
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