Introduction to Computer Hardware
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Course Introduction
Introduction to Computer Hardware provides a foundational understanding of the physical components that make up computing systems. The course covers the structure, function, and interaction of hardware elements such as the central processing unit (CPU), memory, storage devices, input/output peripherals, and motherboard components. Students explore how these parts operate individually and together, learn about binary data representation, and examine common architectures and interfaces. Emphasis is placed on hands-on experiments, troubleshooting, assembly, and maintenance, preparing students to understand hardware requirements, upgrades, and diagnostics in various computing environments.
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A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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Chapter 1: Introducing Hardware
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Q1) Contains a socket to hold the CPU
A)Monitor
B)CPU
C)Megahertz
D)Flash ROM
E)Mouse
F)Hertz
G)Keyboard
H)Gigahertz
I)Motherboard
Answer: I
Q2) A ____ bus port can be used by many different input/output devices,such as keyboards,printers,scanners,and digital cameras.
A)unified serial
B)universal static
C)universal serial
D)universal standards
Answer: C
Q3) Where are expansion cards mounted?
Answer: Expansion cards are mounted in expansion slots on the motherboard.
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Chapter 2: Introducing Operating Systems
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Q1) System Information can be useful when strange error messages appear during startup.
A)True
B)False
Answer: True
Q2) An applet has a ____ file extension.
A)a. .ctl
B)b. .crl
C)c. .cpl
D)d. .app
Answer: C
Q3) Discuss the difference between Windows 2000 and Windows NT.
Answer: Windows 2000 was an upgrade of Windows NT,and also came in several versions,some designed for the desktop and others designed for high-end servers.Windows 2000 Professional was popular as an OS for the corporate desktop.Windows 2000 Server,Advanced Server,and Datacenter Server are network server OSs.Windows 2000 offered several improvements over Windows NT,including a more stable environment,support for Plug and Play,Device Manager,Recovery Console,Active Directory,better network support,and features specifically targeting notebook computers.
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Chapter 3: Working With People in a Technical World
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Q1) The support technician decides when the work is done.
A)True
B)False
Answer: False
Q2) Knowing how to ____ a problem to those higher in the support chain is one of the first things you should learn on a new job.
A)delegate
B)recommend
C)downgrade
D)escalate Answer: D
Q3) When you arrive at the customer's site,greet them with a ____.
A)positive attitude
B)clean uniform
C)smile
D)handshake
Answer: D
Q4) When a customer complains,be a(n)____________________ listener,and let customers know they are not being ignored.
Answer: active
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Q1) The most commonly used form factor today
A)Volt
B)BTX
C)NLX
D)Watt
E)MicroBTX
F)Form factors
G)ATX
H)PicoBTX
I)Amp
Q2) Describe hot to remove an expansion card.
Q3) MicroATX increases the total cost of a system by increases the number of expansion slots on the motherboard.
A)True
B)False
Q4) If a computer powers down after it has been operating for a few minutes or a few hours,the problem might be caused by ____________________.
Q5) Electrostatic discharge (ESD),commonly known as ____________________ electricity,is an electrical charge at rest.
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Chapter 5: All About Motherboards
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Q1) The process of upgrading or refreshing the ROM BIOS chip is called ____ BIOS.
A)flashing
B)flushing
C)refurbishing
D)cloning
Q2) The fast end of hub in the Intel i800 series chipsets,which contains the graphics and memory controller,connects to the system bus and is called the hub's ____.
A)North Bridge
B)South Bridge
C)Middle Bridge
D)North Gate
Q3) Discuss the mainstream desktop chipsets.
Q4) Some cases have ____,also called spacers,which are round plastic or metal pegs that separate the motherboard from the case,so that components on the back of the motherboard do not touch the case.
A)picks
B)clubs
C)standoffs
D)columns
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Chapter 6: Supporting Processors
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Q1) Groups of instructions that accomplish fundamental operations
A)Field replaceable units
B)Processor frequency
C)Memory cache
D)Registers
E)P states
F)Overclocking
G)C states
H)Back-side bus
I)Microcode
Q2) Every Intel processor also has a specification number called a(n)____________________ number printed somewhere on the processor.
Q3) List and describe the three basic components of a processor.
Q4) If you hear two beeps during the boot and you see a blank screen,then BIOS has successfully completed POST.
A)True
B)False
Q5) Explain the purpose of throttling.
Q6) Discuss why a case needs room to breathe.
Q7) Describe how a case is designed for optimal airflow.
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Chapter 7: Upgrading Memory
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Q1) What is the goal of each new RAM technology approved by JEDEC.
Q2) ____ memory temporarily holds data and instructions as the CPU processes them.
A)Random array
B)Read-only
C)Repeatable access
D)Random access
Q3) For ____ modules,small clips latch into place on each side of the slot to hold the module in the slot.
A)DRAM
B)RIMM
C)DIMM
D)SIMM
Q4) When Windows does not have adequate memory to perform an operation,it gives a(n)
"____" error or it slows down to a painful crawl.
A)Out of memory
B)Insufficient memory
C)Excess memory
D)Stack overflow
Q5) Discuss the difference between SRAM and DRAM.
Q6) Describe the different types of Double Data Rate SDRAM.
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Chapter 8: Supporting Hard Drives
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Q1) Explain hard drive interface standards.
Q2) If you are replacing a floppy drive,you must inform BIOS setup by accessing setup and changing the drive type.
A)True
B)False
Q3) ____ transfers data directly from the drive to memory without involving the CPU.
A)RMA
B)DAM
C)SMA
D)DMA
Q4) A single hard drive that works independently of other hard drives
A)Hybrid hard drive
B)FAT
C)File system
D)Block mode
E)Solid state drive
F)Cluster
G)Actuator
H)NTFS
I)Basic disk
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Chapter 9: Installing and Supporting Io Devices
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Q1) Discuss what to try if the power light (LED)on the monitor does not go on and there is no picture.
Q2) Discuss matching the video card with the best match for a monitor.
Q3) ____________________ ports are fast becoming the most popular ports for slower I/O devices such as printers,mice,keyboards,scanners,and a variety of other devices.
Q4) Has a maximum speed of 12 Mbps or 1.5 Mbps
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
Q5) Discuss what to try if the picture if out of focus.
Q6) Every I/O device is controlled by ____________________.
Q7) Discuss what to try if you have poor color display.
Q8) ECP uses a(n)____________________ channel.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) MP3 sound files have a(n)____ file extension.
A).wav
B).aif
C).avi
D).mp3
Q2) Older and less expensive cases use ____________________ to secure the drive to the sides of the bay.
Q3) Sound on two channels
A)Stereo
B)BNC
C)Slave
D)Sound card
E)FireWire input/output port
F)SATA connections
G)Master
H)DVI
I)Onboard sound
Q4) A(n)____________________ standard is a standard generally accepted by the industry but not authorized by any official standards organization.
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Q1) Describe what you should do after you have implemented your solution.
Q2) The right to copy the work,called a ____,belongs to the creator of the work or others to whom the creator transfers this right.
A)standards mark
B)reference mark
C)copy standard
D)copyright
Q3) Although modern hard drives are tougher than earlier models,it's still possible to crash a drive by banging into it while it's reading or writing data.
A)True
B)False
Q4) A(n)____________________ gives you direction,purpose,and a plan.
Q5) If you have an accident with dangerous products,your company or organization might require you to report the accident to your company and/or fill out a(n)____________________ report.
Q6) Discuss how to approach a problem systematically.
Q7) Explain why you do not need to back up installed applications in most situations.
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Q8) Explain why good documentation is important.
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Chapter 12: Installing Windows
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Q1) The ____ command is used to copy the information from the old computer to a server or removable media.
A)getstate
B)loadstate
C)setstate
D)scanstate
Q2) The ____ command is used to copy the information to the new computer.
A)getstate
B)loadstate
C)setstate
D)scanstate
Q3) A Windows ____ is a logical group of computers and users that share resources,where administration,resources,and security on a workstation are controlled by that workstation.
A)domain
B)workgroup
C)task group
D)work unit
Q4) List four advantages NTFS offers over FAT32.
Q5) Discuss some examples of a forced clean install.
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Chapter 13: Maintaining Windows
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Q1) When a hard drive is first sensed by Windows,it is assigned the ____ disk status.
A)Primary
B)Dynamic
C)Automatic
D)Basic
Q2) You can install an OS on a spanned or striped volume that uses software RAID.
A)True
B)False
Q3) Used to enhance the amount of RAM in a system
A)Dynamic volumes
B)Virtual memory
C)Defragmenting
D)Backup
E)Mounted drive
F)Chkdsk utility
G)Pagefile.sys
H)Basic disk
I)System state data
Q4) Explain hard drive fragmentation.
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Chapter 14: Optimizing Windows
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Q1) List and describe the ways to backup the registry.
Q2) Editing the registry can be dangerous,so do this with caution and be sure to back up first!
A)True
B)False
Q3) The ____ is responsible for maintaining an index of files and folders on a hard drive to speed up Windows searches.
A)Windows performance monitor
B)Windows reliability monitor
C)Windows indexer
D)Windows database
Q4) Device Manager reads data from the ____ key to build the information it displays about hardware configurations.
A)HKLM\HARDWARE
B)HKLM\SYSTEM
C)HKLM\CONFIG
D)HKU\HARDWARE
Q5) To remove a program from the All Programs menu,right-click it and select ____________________ from the shortcut menu.
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Chapter 15: Tools for Solving Windows Problems
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Q1) If you think you know which Windows system file is corrupted or missing,you can use the ____________________ to copy a new set of system files from the Windows setup CD to the hard drive.
Q2) Contains information about your current installation
A)Emergency Repair Process
B)Windows RE
C)Fixboot
D)System File Checker
E)Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map
Q3) Discuss three tips when loading Safe Mode.
Q4) When you see the Windows ____________________,you know the Windows kernel has loaded successfully.
Q5) If your hard drive is corrupted,you still might be able to recover data.
A)True
B)False
Q6) Discuss the Windows 2000 Emergency Repair Process.
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Chapter 16: Fixing Windows Problems
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Q1) If the system is caught in an endless loop of restarts,boot into ____.
A)System Restore
B)System Recovery
C)Safe Mode
D)Conditional Mode
Q2) The ____ Configuration is updated after you log on normally to Vista.
A)Last Known Good
B)Last Known Bootable
C)Last Known Usable
D)Last Known Accessible
Q3) Can sometimes fix drastic problems with system files and boot records
A)Chkdsk
B)Startup Repair
C)Emergency Repair Process
D)Task Manager
E)Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD
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Chapter 17: Networking Essentials
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Q1) A____ application means one computer (the remote computer)is running the Telnet server and another computer (the local computer)runs the Telnet client.
A)monolithic
B)cloud-based
C)service-oriented
D)client/server
Q2) To connect to the Internet,a network first connects to an ____.
A)Internet Survey Provider
B)Internet Service Provider
C)Interconnection Service Provider
D)Instant Service Provider
Q3) ____ is a standard for short-range wireless communication and data synchronization between devices.
A)Bluetooth
B)802.11X
C)802.11G
D)BlueNet
Q4) ____________________ communication uses cable lines that already exist in millions of households.
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Chapter 18: Networking Practices
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Q1) Port ____ opens a port when a PC on the network initiates communication through another port.
A)blinking
B)waiting
C)stalling
D)triggering
Q2) To prepare a computer to serve up Remote Desktop,you need to configure the computer for ____ IP addressing.
A)dynamic
B)learned
C)static
D)comparative
Q3) When supporting and troubleshooting small networks,you'll need to use ____ to test the physical connections of the network.
A)wire kits
B)cable testers
C)cable probes
D)cable infusers
Q4) Discuss how to make the strongest password or passphrase possible.
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Chapter 19: Security Essentials
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Q1) A Trojan sometimes installs a ____ in the system,which is a hidden way to allow malware to reach the system in secret even after the Trojan has been removed.
A)backdoor
B)release
C)helper
D)beneficial routine
Q2) Discuss what is involved in the Plan step of the PDSA cycle.
Q3) Explain the purpose of authentication.
Q4) A(n)____________________ is a program that replicates by attaching itself to other programs.
Q5) A(n)____________________ virus is a virus that hides in a script,which might execute when you click a link on a Web page or in an HTML e-mail message or when you attempt to open an e-mail attachment.
Q6) As a part of managing the security of a computer or network,your organization might make you accountable to fill out a(n)____________________ report of unusual or atypical events.
Q7) ____________________ is the default authentication protocol used by Windows Vista/XP.
Q8) Explain the purpose of authorization.
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Chapter 20: Security Practices
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Q1) If you need to change the rights of a user account to the administrator's level,use the ____________________ console and add the user to the administrators group.
Q2) If you cannot access an encrypted file because the certificate is corrupted and there are no backup certificates,you might be able to recover the file using a(n)____ certificate.
A)recovery
B)restoration
C)backup
D)administrator
Q3) A(n)____________________ is placed in a special directory and cannot be opened.
Q4) Explain why sharing all the drives on all computers is not a good security practice.
Q5) Many notebook computers have a chip on the motherboard called the ____.
A)MPM
B)CPM
C)UPM
D)TPM
Q6) Discuss how to get the best results when scanning for rootkits.
Q7) Describe one method that can be used to decrypt a file or folder.
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Chapter 21: Supporting Notebooks
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Q1) IBM and Lenovo ThinkPad notebooks use a unique and popular pointing device embedded in the keyboard called a ____ or point stick.
A)TrackPad
B)TrackPoint
C)TrackKnob
D)TrackStick
Q2) In Windows XP,____ mode is similar to Vista sleep mode and corresponds to ACPI S3 mode.
A)standby
B)hybrid
C)hibernation
D)rescue
Q3) For tablet PCs,the stylus can be controlled from the ____ box.
A)Input Devices
B)Pen and Input Devices
C)Mouse and Input Devices
D)Pen and Stick Devices
Q4) Notebooks contain many small ____________________ of various sizes and lengths.
Q5) Explain how a warranty can be voided.
Q6) Discuss two general tips to consider when reassembling a notebook.
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Chapter 22: Supporting Printers
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Q1) If you can afford it,the best practice is to purchase one machine for one purpose,instead of bundling many functions into a single machine.
A)True
B)False
Q2) ____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
A)Inkjet
B)Thermal
C)Dye-sublimation
D)Laser
Q3) Extreme ____________________ can cause the toner to clump in the cartridge and give a Toner Low message.
Q4) Describe solid ink printers.
Q5) List the steps to follow to solve problems with shared printers.
Q6) ____________________ printers use a type of ink-dispersion printing.
Q7) A(n)____________________ image appears a few inches below the actual darker image on the page.
Q8) Discuss what to do when laser printing is slow.
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