Introduction to Communication Chapter Exam Questions
Course Introduction
Introduction to Communication is designed to provide students with a foundational understanding of human communication processes. The course explores the theories, principles, and models that govern interpersonal, group, and public communication, emphasizing both verbal and nonverbal interactions. Students will examine the role of culture, perception, and technology in shaping communication, as well as develop essential skills for effective listening, speaking, and message analysis. By the end of the course, students will be equipped to recognize and address common communication barriers and practice strategies for more effective personal and professional interactions.
Recommended Textbook
Communication Principles for a Lifetime 5th Edition by Steven A. Beebe
Available Study Resources on Quizplus
15 Chapters
1337 Verified Questions
1337 Flashcards
Source URL: https://quizplus.com/study-set/3978
Page 2
Chapter 1: Foundations of Human Communication
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79903
Sample Questions
Q1) The terms feedback and context are introduced in which of the communication models?
A) communication as action
B) communication as interaction
C) communication as reaction
D) communication as transaction
Answer: B
Q2) Dean Barnlund suggested that when we communicate with one other person,there are at least six other "people" involved.This statement suggests that communication is
A) relational
B) complicated
C) governed by rules
D) inescapable
Answer: B
Q3) The written,spoken,and unspoken elements of communication to which we assign meaning are called _____.
Answer: messages
Q4) The process of using symbols to influence or persuade others is _____.
Answer: rhetoric
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Self Awareness and Communication
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79904
Sample Questions
Q1) When Melinda describes herself as being a student,she is discussing her ascribed identity.
A)True
B)False
Answer: False
Q2) According to the book,your self-concept varies from situation to situation,and actually changes on a regular basis.
A)True
B)False
Answer: False
Q3) Your spiritual self is the part of you that attempts to answer,"Why am I here?"
A)True
B)False
Answer: True
Q4) A method for reducing anxiety or boosting your sense of self-esteem by mentally imagining you are performing a particular task in a certain way is _____.
Answer: visualization
Q5) _____ are components of self-concept that are expressed in terms of good or bad.
Answer: Values
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Understanding Verbal Messages
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/79905
Sample Questions
Q1) Sexist language is also known as _____ language.
A) generic
B) empathetic
C) masculine
D) exclusive
Answer: D
Q2) According to your book,using words such as "fireman" and "postman" to represent all people in those professions makes women seem invisible.
A)True
B)False
Answer: True
Q3) A learned system of knowledge,behavior,attitudes,beliefs,values,rules,and norms that is shared by a group of people and shaped from one generation to the next is called a _____.
A) culture
B) race
C) class
D) nationality
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Understanding Nonverbal Messages
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/79906
Sample Questions
Q1) "Do you know how many books I read last week? Five!" Shawna said,holding up five fingers.This is an example of which of the functions of nonverbal communication?
A) To substitute
B) To complement
C) To regulate
D) To repeat
Q2) Nonverbal communication may best be defined as _____.
A) communication that is spoken
B) communication other than written or spoken language
C) communication with your body
D) communication with your voice
Q3) Describe at least three of the six functions of nonverbal messages.
Q4) Nonverbal cues that communicate feelings of interest and excitement are known by the term
A) arousal
B) affect displays
C) dominators
D) Proxemics
Q5) Explain the concept of touch ethic.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Listening and Responding
Available Study Resources on Quizplus for this Chatper
96 Verified Questions
96 Flashcards
Source URL: https://quizplus.com/quiz/79907
Sample Questions
Q1) David sees Joe and says,"Hey,Joe.I just don't know what to do.I've got a term paper in Johnson's class,a group project in marketing,my boss wants me to work overtime this week,and now Mary is after me to go visit her parents over the weekend." Which of the following would be an appropriate paraphrase of content to David's statement?
A) Well,obviously,you've got to decide on your priorities.
B) So,what are you going to do?
C) Mary wants you to meet her parents?
D) You sound like you have a lot of demands on your time,Dave.
Q2) Your book discusses a simple listening model with three steps.The first,_____,means to focus on others rather than yourself.The second,_____,means to pay attention to the nonverbal messages of the other person.The third,_____,means to understand both the details and the major ideas of the speaker.
Q3) Discuss the three antidotes for self-focus suggested in your book.
Q4) According to the textbook,it is up to the speaker to tell the listener what his or her listening goals should be.
A)True
B)False
Q5) Questioning the assumptions underlying a message describes _____.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Adapting to Others: Diversity and Communication
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/79908
Sample Questions
Q1) Which of the following statements is true concerning finding similarities?
A) An accurate way to assess similarities is to focus on appearance and clothing.
B) It is important to understand a person's background and cultural values.
C) Finding similarities cannot enhance communication.
D) Once we find similarities,we can assume the other person will have similar views on most issues.
Q2) A strategy for becoming other-oriented in which you feel the emotional reaction the other person is experiencing is _____.
A) ethnocentrism
B) adaptation
C) sympathy
D) empathy
Q3) To adjust your behavior in response to the other person or persons you are communicating with is to _____.
Q4) Explain the concept of worldview and offer one example of your own.
Q5) Briefly explain two characteristics of an individualistic culture.
Q6) Briefly explain an ethnorelative cultural perspective.
Q7) Explain how ethnicity and race are related but different.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Understanding Interpersonal Communication
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79909
Sample Questions
Q1) An affection need is one in which we need to include others in our activities,or be included in theirs.
A)True
B)False
Q2) What is the difference between a relationship of circumstance and a relationship of choice? Give a few examples of each.
Q3) List and briefly describe each of the quadrants in The Johari Window.
Q4) Reciprocity in self-disclosure is the tendency to reveal only superficial information in relationships that are not intimate.
A)True
B)False
Q5) The Johari window is a model that demonstrates that self disclosure
A) stays relatively consistent for most people in most relationships.
B) changes from relationship to relationship,but stays the same for the duration of that relationship.
C) differs from person to person for each relationship,and changes during the stages of relationship.
D) Both a and b
Q6) According to the textbook,_____ are "social lubricants."
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Enhancing Relationships
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79910
Sample Questions
Q1) An intractable conflict is also known as which of the following?
A) Nonconfrontational conflict
B) Irresolvable conflict
C) Serial conflict
D) Pseudoconflict
Q2) In general,relationships can _____,and they can _____ when they escalate.
A) be exploratory;intensify
B) stagnate;separate
C) reach turmoil;stagnate
D) separate;stagnate
Q3) During a conflict over how household tasks should be divided,Martha and Isaac were able to generate creative solutions which actually improved their communication.This would be characteristic of _____ conflict.
Q4) _____ conflict is characterized by a lack of flexibility and may do damage to a relationship.
Q5) Delores often insults others and uses profanity in order to get what she wants.She uses _____ communication.
Q6) In a _____ relationship,control shifts between partners;each assumes control when he or she has the most expertise or capabilities.
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Understanding Group and Team Performance
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/79911
Sample Questions
Q1) Jubair,Jeremiah,Cindy,Sean,and Russ meet once a week to prepare for their communication class.This is an example of a(n)_____.
A) primary group
B) study group
C) therapy group
D) focus group
Q2) A collectivistic assumption is that _____.
A) the individual should work primarily for the group
B) the individual should work primarily for the individual
C) planning should be done by group leaders
D) meetings are for sharing information with others
Q3) For a collection of people to be considered a group,individuals should have a sense of belonging to the group.
A)True
B)False
Q4) Examples of _____ roles are giving and seeking information in order to help a group move toward its goals.
Q5) Explain how a parent might use reward power with his/her children.
Q6) A consistent pattern of who talks to who in a group is a(n)_____ pattern.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Enhancing Group and Team Performance
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/79912
Sample Questions
Q1) A leader who guides and facilitates discussion rather than dominating it demonstrates which style of leadership?
A) Democratic
B) Authoritarian
C) Passive
D) Laissez-faire
Q2) Consensus is reached when a majority of the group votes in favor of a proposal.
A)True
B)False
Q3) Marianna said,"Suzie,you've done some research on honors programs in other departments.What have you found out that might work in our department?" By saying this,Marianna was using her _____ skills.
A) transformational leadership
B) brainstorming
C) gatekeeping
D) problem-solving
Q4) Vigilant thinkers pay attention to the structure of the problem-solving group.
A)True
B)False
Q5) What are three (of four)advantages mentioned in your book for working in groups?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Developing Your Presentation
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/79913
Sample Questions
Q1) The purpose of a speech in which you seek to change the attitudes of your audience toward the use of genetically altered crops would be to inform.
A)True
B)False
Q2) Which of the following is an important guideline for the use of statistics in a speech?
A) Use visual aids to present statistics.
B) Interpret a statistic in order to prove a point in your speech.
C) Use as many statistics as you can find because they enhance credibility.
D) Report a statistic down to the last decimal point,to be thorough and accurate.
Q3) A good central idea uses abstract language.
A)True
B)False
Q4) The process of becoming more comfortable as you speak is called__________.
A) systematic desensitization
B) performance visualization
C) pep talk
D) habituation
E) you can't become more comfortable as you talk
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Organizing and Outlining Your Presentation
Available Study Resources on Quizplus for this Chatper
86 Verified Questions
86 Flashcards
Source URL: https://quizplus.com/quiz/79914
Sample Questions
Q1) As Jerome reached his third and final point of his speech,he paused dramatically and moved about three feet toward his left before continuing.This example describes Jerome using a(n)_____.
A) nonverbal transition
B) verbal transition
C) internal preview
D) final summary
Q2) If you are speaking to a hostile audience and you begin with a main point that you know will be something they will agree with,you are making use of the primacy principle.
A)True
B)False
Q3) An initial preview is usually given with or near the central idea..
A)True
B)False
Q4) Using both an internal preview and an internal summary is probably too redundant for most audiences and should only be used in very long speeches.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Delivering Your Presentation
Available Study Resources on Quizplus for this Chatper
91 Verified Questions
91 Flashcards
Source URL: https://quizplus.com/quiz/79915
Sample Questions
Q1) According to your book,the delivery style that is appropriate to most circumstances is _____.
A) manuscript speaking
B) memorized speaking
C) extemporaneous speaking
D) impromptu speaking
Q2) Which of the following suggestions are made for using manuscript speeches?
A) Use manuscript speaking when you don't have much opportunity to prepare.
B) Use manuscript speaking when you have to speak on a sensitive,critical,or controversial issue.
C) Use manuscript speaking when you want to deliver a speech informally.
D) Use manuscript speaking when you have little prior speaking experience.
Q3) Which of the following types of microphones might you encounter attached to a lectern??
A) Lavaliere
B) Boom
C) Stationary
D) All of these
Q4) An overt comparison between two things that uses the word like or as is a(n)_____
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Speaking to Inform
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79916
Sample Questions
Q1) Melissa knew that most of her audience knew very little about creating a Power Point presentation,so she related her presentation to what her audience already knew about using word processing programs,and the principles they had learned about creating visual aids.What technique is she using to make her presentation clear?
A) Pace your information flow
B) Relate new information to old information
C) Relate to your audience's interests
D) Use attention-catching supporting material
Q2) Beling was asked to make a presentation to a group of police officers.For her topic,Beling decided to explain some techniques to help manage job stress.What tactic is Beling using to make the presentation interesting?
A) Using effective supporting materials
B) Building in redundancy
C) Reinforcing key ideas verbally and nonverbally
D) Presenting information that relates to listeners
Q3) A presentation about _____ would use the T-E-A-C-H acronym.
Q4) When giving a presentation about people,what two organizational patterns could you possibly use and why?
To view all questions and flashcards with answers, click on the resource link above.
Page 16
Chapter 15: Speaking to Persuade
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/79917
Sample Questions
Q1) Assuming that someone is an expert on a topic just because he or she is a celebrity is an example of _____.
A) appeal to misplaced authority
B) bandwagon fallacy
C) either-or fallacy
D) non sequitur
Q2) Using emotion may be referred to as_____.
A) ethos
B) pathos
C) logos
D) appeal to logic
Q3) The process of changing or reinforcing attitudes,beliefs,values,or behavior is the process of _____.
A) informing
B) entertaining
C) persuading
D) refuting
Q4) Explain what a speaker can do to enhance initial credibility,derived credibility,and terminal credibility.
Q5) Differentiate between the three types of propositions (fact,value,policy).
Page 17
To view all questions and flashcards with answers, click on the resource link above.