Introduction to Business Final
Test Solutions
Course Introduction
Introduction to Business offers students a foundational understanding of the modern business environment and its core functions, including management, marketing, finance, accounting, and human resources. The course explores how businesses operate within the economy, the challenges they face, and the critical role of entrepreneurship and innovation. It also examines ethical considerations and the impact of globalization on business practices. By the end of the course, students will be equipped with essential business concepts and frameworks, preparing them for further study or entry-level roles in the business world.
Recommended Textbook Management 9th Edition by Angelo Kinicki
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17 Chapters
1697 Verified Questions
1697 Flashcards
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Page 2
Chapter 1: The Exceptional Manager: What You Do, How You
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) Francois pays a lot of attention to the environment outside his company, staying alert for long-run opportunities and problems and devising strategies for dealing with them. Francois is a(n)
A) team leader.
B) first-line manager.
C) board manager.
D) monitoring manager.
E) upper-level manager.
Answer: E
Q2) Research shows that ________ is a key trait of successful people.
A) self-motivation
B) cross-cultural competency
C) emotional intelligence
D) openness to change
E) resilience
Answer: E
Q3) Telecommuting has been found to enhance employee satisfaction and performance.
A)True
B)False
Answer: True
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Chapter 2: Management Theory: Essential Background for the
Successful Manager
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104 Flashcards
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Sample Questions
Q1) Ron, a plant manager, wants to institute a compensation system in which more efficient workers earn higher wages. Ron is proposing to institute a differential rate system.
A)True
B)False
Answer: True
Q2) Which theorist said, "there is no business without a customer"?
A) Max Weber
B) Peter Drucker
C) Charles Spaulding
D) Henri Fayol
E) Frederick Taylor
Answer: B
Q3) Which three approaches to management are considered historical perspectives?
A) systems, contingency, quality management
B) classical, scientific, quantitative
C) classical, operations, scientific
D) contemporary, historical, scientific
E) classical, behavioral, quantitative
Answer: E
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Chapter 3: The Managers Changing Work Environment and
Ethical Responsibilities: Doing the Right Thing
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Over half of millennials believe that companies operate to meet society's needs first and their own agenda second.
A)True
B)False
Answer: False
Q2) Kendra decided to leave her job in the city and move to the country where she plans to start her own business selling homemade preserves, soaps, lotions, and candles. Kendra's business would be
A) a sole proprietorship.
B) a partnership.
C) a private investment.
D) employee owned.
E) owned by stockholders.
Answer: A
Q3) "Good" boards have balanced gender representation.
A)True
B)False
Answer: True
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Chapter 4: Global Management Managing Across Borders
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) The United States limits the amount of cheese purchased from other countries; this is a(n) ________ policy.
A) export quota
B) import dump
C) import quota
D) trade embargo
E) import tariff
Q2) Pietro, the vice president of marketing, is talking to Ryan, a sales manager in a foreign office, about several local situations that Ryan's reps are facing in their territory. Pietro tells Ryan that he believes there are differences and similarities between home and foreign personnel and practices, and that Ryan should use whatever techniques are most effective. Pietro is a(n) ________ manager.
A) parochial
B) ethnocentric
C) global
D) geocentric
E) polycentric
Q3) Discuss the purpose of each of these organizations: The World Trade Organization, World Bank, and International Monetary Fund.
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Page 6
Chapter 5: Planning: the Foundation of Successful Management
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109 Flashcards
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Sample Questions
Q1) Jeanine, the operations manager of an auto dealership, has been redesigning operations. She feels there are many places where the dealership can cut costs to save money. One of these is all the "perks" for customers like free coffee, freshly popped popcorn, and a children's play area. Assume you are the general manager of the dealership (Jeanine's boss) and an advocate of the planning/control cycle, what would you do?
A) Have Jeanine create a plan on how the perks will stop being offered.
B) Have Jeanine make the change, compare sales and expenses after a period of time, and see if corrective action is necessary.
C) Demote Jeanine, as she does not understand the importance of customer service in selling cars.
D) Assign Jeanine to work with a salesperson on a Saturday and then report back.
E) Have Jeanine visit a competing dealership and see what they offer customers.
Q2) When using MBO, managers should meet with employees reasonably often-either informally as needed or formally every three months-to review progress.
A)True
B)False
Q3) Describe the components of a business model.
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Chapter 6: Strategic Management: How Exceptional Managers Realize
a Grand Design
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91 Verified Questions
91 Flashcards
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Sample Questions
Q1) Many customers shop at All Natural because of the employees' extensive product knowledge. In a SWOT analysis, the employees' high levels of product knowledge are an example of the company's A) strengths.
B) threats.
C) weaknesses.
D) opportunities.
E) intelligence.
Q2) Carlos has written his mission, vision, and value statements. He has completed his organizational assessment. What is his next step?
A) strategy implementation
B) conduct a feedback loop
C) maintain strategic control
D) formulate functional strategies
E) assess strategic thinking
Q3) Explain how a company would utilize a diversification strategy (including a vertical integration strategy). Provide an example of a company that uses the strategy.
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Page 8
Chapter 7: Individual and Group Decision Making: How Managers
Make Things Happen
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) In regard to decision making, which of the following statements reflects what research has found?
A) Individuals acting alone always make better decisions than groups.
B) Group decisions are seldom better than individual decisions.
C) Groups tend to be less productive than the best individuals working on any specific project.
D) Groups make better decisions than most individuals acting alone.
E) There has not been any research showing that either individuals acting alone or groups make better-quality decisions.
Q2) Despite your best intentions, it's hard to bring the best evidence to bear on your decisions. Why?
A) It is too expensive; and it's not ethical and there's not enough good evidence.
B) It will hurt diversity and synergy within your organization.
C) There's no competition, or there's too much competition.
D) There's too much evidence; and there's not enough good evidence and the side effects outweigh the cure.
E) People are trying to mislead you; and the evidence will not allow MBO.
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Page 9
Chapter 8: Organizational Culture, Structure, and Design:
Building Blocks of the Organization
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) When a company rewards their employees for years of service, this is known as
A) creating symbols.
B) sharing stories.
C) honoring heroes.
D) celebratory rites and rituals.
E) organizational socialization.
Q2) As you start a new job, it is important to focus on your personal adaptability. Which of the following suggestions would increase a person's adaptability?
A) View career changes as challenges.
B) Hold on to the old as it was a lesson learned.
C) Look for solutions.
D) Ask narrow questions, so that the answers are focused.
E) Act like you already know everything so as to impress the boss.
Q3) Distinguish between a mechanistic organization and an organic organization. Think about a company you have worked with (or currently work with). Is it more mechanistic or more organic? Give three reasons for your response.
Q4) Define organizational structure.
Q5) How can culture have both positive and negative effects?
Q6) Explain the importance of learning office politics.
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Chapter 9: Human Resource Management: Getting the Right People
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Sample Questions
Q1) Which of the following is a good suggestion for managers when conducting interviews?
A) Ask about the candidate's family to show personal interest.
B) After the interview, write a short report with a quantitative score of the candidate's qualifications.
C) Do more than half of the talking to make sure you are sharing enough about the company and its culture.
D) Ask questions spontaneously to get the most straightforward answers from the candidate.
E) The résumé should be used for selection of interview candidates only; ignore it thereafter.
Q2) A(n) ________ is a report listing an organization's employees by name, education, training, languages, and other important information.
A) performance appraisal
B) skills record
C) human resource inventory
D) job analysis
E) employee database
Q3) Discuss the three types of dismissals.
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Chapter 10: Organizational Change and Innovation: Lifelong Challenges
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) ________ change is made in response to arising problems or opportunities. BP's response to an explosion on a drilling platform in the Gulf of Mexico is an example of this kind of change.
A) Radical
B) Incremental
C) Proactive
D) Reactive
E) Process
Q2) The business management department at a local university began posting all assignments and other class materials to a learning management course website instead of creating a packet or printed materials for students to purchase each term. The business management department is implementing a ________ innovation.
A) process
B) product
C) policy
D) breakthrough
E) reactive
Q3) List at least five of ten reasons that employees resist change.
Q4) Describe what OD is and what it can be used for.
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Chapter 11: Managing Individual Differences and Behaviour:
Supervising People As People
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) Kwan has a Master's degree in psychology, but he is working at a sunglasses cart in the mall. He is currently experiencing
A) reverse discrimination.
B) the glass ceiling.
C) attribution.
D) underemployment.
E) overemployment.
Q2) When confronted with pressure, which of the following is true of people with high self-esteem?
A) They become depressed and counterproductive.
B) They become egotistical and boastful.
C) They become focused on their weaknesses.
D) They become dependent on others.
E) They become less able to handle failure.
Q3) List and describe the four traits of EI.
Q4) Jamal feels flushed and his heart starts to beat faster when he hears his coworkers describe customers as ignorant. This response is his emotional regulation.
A)True
B)False
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Chapter 12: Motivating Employees: Achieving Superior Performance in the Workplace
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Sample Questions
Q1) The HR manager told Stella that the company pays the total health insurance costs for a family of four. As a single woman, this benefit did not seem especially important to her right now. Here, Stella is low on the ________ element of expectancy theory.
A) expectancy
B) instrumentality
C) valence
D) outcomes
E) significance
Q2) An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm's tuition-reimbursement policy helps its employees meet their ________ needs.
A) love
B) esteem
C) self-actualization
D) safety
E) physiological
Q3) Define the self-determination theory and explain the three innate needs that influence behavior and well-being.
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Chapter 13: Groups and Teams: Increasing Cooperation, Reducing Conflict
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A team composed of people from different departments who are pursuing a common objective is called a ________. For example, Hasbro may bring together employees from manufacturing, design, sales, marketing, and market research to brainstorm new board games for adults.
A) quality circle
B) problem-solving team
C) virtual team
D) cross-functional team
E) workforce
Q2) Norms are typically explicit and are often discussed openly.
A)True
B)False
Q3) Roseanna asked Henry, one of her team members, to purposefully think of and voice criticisms as the group discussed a popular idea to open a branch office in another state. This is an example of the use of
A) groupthink.
B) devil's advocacy.
C) the dialectic method.
D) storming.
E) dysfunctional conflict.
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Chapter 14: Power, Influence, and Leadership: From
Becoming a Manager to Becoming a Leader
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In the contingency leadership model, the most important component of situational control is position power.
A)True
B)False
Q2) Explain what has been learned about transformational leadership through research.
Q3) Organizations may apply trait theory by
A) considering the relationships among employees.
B) doing a job audit.
C) hiring only from top-ranked business schools.
D) empowering the HR department.
E) using personality assessments.
Q4) ________ is the model that requires a manager to assess her own leadership orientation and the level of her situational control.
A) LMX model of leadership
B) Shared leadership model
C) Fiedler's contingency model
D) House's path-goal theory
E) Charismatic leadership theory
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Chapter 15: Interpersonal and Organizational
Communication: Mastering the Exchange of Information
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100 Verified Questions
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Sample Questions
Q1) This question contains two parts; be sure to answer both. First, define formal communication in an organization. Second, imagine that you manage a company that is going through layoffs. The company plans to lay off 15 percent of the workforce. Provide an example of how you might use each of the three types of formal communication to communicate with employees about the layoffs.
Q2) When the band came out on stage and the lead singer shouted, "Hello, Philadelphia!" the crowd roared with applause. The crowd's response is an example of A) decoding.
B) medium selection.
C) noise.
D) feedback.
E) encoding.
Q3) What should a meeting participant NOT do?
A) Prepare but stay flexible.
B) Ask "why" questions.
C) Be on time.
D) Participate intelligently.
E) Follow up.
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Chapter 16: Control Systems and Quality Management:
Techniques for Enhancing Organizational Effectiveness
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Sample Questions
Q1) A(n) ________ budget is one that can be adjusted over time for changing environmental conditions.
A) operating
B) incremental
C) zero-based
D) variable
E) cash
Q2) Standards are best measured when they are
A) broad.
B) quantifiable.
C) narrow.
D) efficient.
E) ethical.
Q3) The control process begins with establishing standards.
A)True
B)False
Q4) Define control and then describe why organizations need to use control.
Q5) Imagine that you are the general manager of the local hardware store. Explain the six areas of organizational control and how each is relevant to improving the customer's satisfaction with the operation of the store.
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Chapter 17: Entrepreneurship
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Sample Questions
Q1) In 2007, Joe Gebbia and Brian Chesky realized they could not afford the rent on their pricey San Francisco apartment, so they decided to put an air mattress in their living room and offer people an alternative to an expensive hotel room. This is the story of how Airbnb got started. In other words, Airbnb began when Gebbia and Chesky ________; the company grew because it ________.
A) identified their passions; was technologically based B) studied consumer complaints; was based on idealism
C) broke the law; successfully lobbied to get the laws changed D) identified a problem or frustration; identified an opportunity or need E) sought to put their competitors out of business; was based on their desire to change the world
Q2) Research has uncovered several important differences between managers and entrepreneurs. One of these differences is that
A) managers possess a greater need for autonomy than entrepreneurs do.
B) entrepreneurs tend to be more agreeable than managers.
C) managers tend to have a stronger internal locus of control than managers do.
D) managers are more motivated by promotions and organizational perks than entrepreneurs are.
E) managers are generally more innovative and creative than entrepreneurs.
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