Interpersonal Skills Development
Final Test Solutions
Course Introduction
Interpersonal Skills Development focuses on enhancing students' abilities to effectively communicate, collaborate, and build productive relationships in personal and professional settings. The course explores key topics such as active listening, verbal and non-verbal communication, conflict resolution, teamwork, emotional intelligence, and empathy. Through interactive activities, self-assessments, and real-world scenarios, students learn to understand diverse perspectives and develop strategies to navigate complex social interactions. By the end of the course, participants will possess practical tools to foster positive connections, handle challenges with confidence, and contribute constructively to group dynamics.
Recommended Textbook
Human Relations for Career and Personal Success 4th Canadian Edition by Andrew J. DuBrin
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16 Chapters
787 Verified Questions
787 Flashcards
Source URL: https://quizplus.com/study-set/1246 Page 2
Chapter 1: Human Relations and Yourself
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/24597
Sample Questions
Q1) The groups people join have no relationship to their self-concepts.
A)True
B)False
Answer: False
Q2) A person with high self-efficacy would:
A) feel self-confident in a variety of situations.
B) feel confident in his or her ability to perform a task.
C) have strong tendencies toward perfectionism.
D) work at high levels of efficiency.
Answer: B
Q3) Feedback from self-examination exercises:
A) often provides valuable clues to one's personality traits.
B) should be treated lightly.
C) should be checked out with a career counselor.
D) is usually scientifically accurate.
Answer: B
Q4) Tele-working, entails working in the office/workplace.
A)True
B)False
Answer: False
Page 3
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Chapter 2: Self-Motivation and Goal Setting
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) A person with a learning-goal orientation would:
A) prefer new learning to a high income.
B) want to prove his or her own competency.
C) establish a goal for learning new skills.
D) attempt to impress others through good performance.
Answer: C
Q2) Developing a positive mental attitude is similar to:
A) overcoming expectancy theory.
B) raising your self-expectations.
C) applying behaviour modification to yourself.
D) getting feedback on your performance.
Answer: B
Q3) Being part of the "office gang" most directly satisfies the need for: A) power.
B) achievement.
C) self-actualization.
D) affiliation.
Answer: D
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4
Chapter 3: Problem Solving and Creativity
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) Creativity boils down to coming up with wild ideas to solve problems.
A)True
B)False
Answer: False
Q2) According to the Myers-Briggs Type Indicator, sensation-type individuals prefer:
A) the overall picture.
B) ambiguous tasks.
C) unestablished facts.
D) routine and order.
Answer: D
Q3) According to the Myers-Briggs Type Indicator, styles of gathering information range from:
A) sensation to intuition.
B) feeling to thinking.
C) objectivity to subjectivity.
D) complete to incomplete.
Answer: A
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Chapter 4: Achieving Wellness and Managing Stress
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Burnout is likely to come about in response to:
A) long-term job stressors.
B) short-term, intensive stress.
C) facing several everyday annoyances at once.
D) facing challenges every day.
Q2) A general stressor that encompasses both work and personal life is having to cope with significant _________.
A) stability.
B) stress.
C) change.
D) heavy stress.
Q3) Sleep deprivation appears to be cumulative, resulting in sleep debt.
A)True
B)False
Q4) A major contributor to carpel tunnel syndrome is the high price of purchasing computer hardware and software.
A)True
B)False
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Chapter 5: Dealing With Life Changes and Personal Problems
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) A script develops early in life when our parents and other influential people program our brains to act out certain life plans.
A)True
B)False
Q2) Adults face the unique challenge of applying the many _______ skills they have acquired during study.
A) social.
B) cognitive.
C) biological.
D) personal.
Q3) The person who initiates the breakup of a relationship:
A) usually experiences a state of euphoria.
B) usually suffers some guilt.
C) becomes much more depressed than the other party.
D) often becomes overwhelmed with anger.
Q4) As a rule of thumb, up to about twelve absences or latenesses per year is considered a good record for employees.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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50 Flashcards
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Sample Questions
Q1) If both couples maintain a differentiation of self in a relationship they are highly subject to pressures from the partner and family members.
A)True
B)False
Q2) Many people believe that ________________can be acquired and developed; much like a person can learn to become more extraverted or learn to control his or her intelligence.
A) Cognitive intelligence
B) Emotional intelligence
C) Social intelligence
D) Physical intelligence
Q3) The supposed role of pheromones in finding a relationship is that:
A) pheromones act as repellants, much like bug spray.
B) people with high doses of pheromones attract more partners.
C) rational factors do not count in choosing a date or mate.
D) people with the same pheromone level attract each other.
Q4) Novelty is often threatening in a relationship and should be avoided.
A)True
B)False
8
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Chapter 7: Communicating With People
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49 Flashcards
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Sample Questions
Q1) Which one of the following forms of nonverbal communication is the least likely to result in an affirmative reaction from the other person (particularly during sales or negotiation)?
A) leaning forward.
B) crossing legs.
C) a vertical handshake.
D) mirroring the other person's body language.
Q2) The ___________ dimension also shapes communication because we invite the same behaviour that we send.
A) hot-cold
B) fifth
C) cold-warm
D) warm-cold
Q3) Having a picture of your niece on your desk at work is an example of:
A) chronemics.
B) personal space.
C) an artifact.
D) semantics.
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9
Chapter 8: Developing Intercultural Competence
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Which of the following is not a suggested strategy to improve intercultural communication?
A) use empathy.
B) do not ask questions.
C) be other-oriented.
D) develop tolerance.
Q2) According to the text, the first step in overcoming gender differences in communication is to:
A) ignore the opposite sex as much as possible.
B) learn the behaviours of the other gender and use them to your advantage.
C) recognize that gender differences often exist.
D) work only with your own gender.
Q3) __________ are the ways in which you structure your view or understanding of reality as to what is true and what is false.
A) Values
B) Norms
C) Attitudes
D) Beliefs
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10
Chapter 9: Handling Conflict and Being Assertive
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The aftermath of extreme conflict may have high financial and ___________ costs
A) Emotional
B) Physical
C) Mental
D) Employment
Q2) Conflict increases the flow of adrenaline, thus leading to perceptions of greater accuracy.
A)True
B)False
Q3) A distinguishing characteristic of assertive people is that they make:
A) trouble for people who get in their way.
B) their feelings and demands known.
C) less money than aggressive people.
D) sure they get ahead when waiting in line.
Q4) The easiest way to deal with sexual harassment is to:
A) file a formal complaint at the first hint of harassment.
B) avoid all company functions where alcohol is served.
C) keep a plaque on your desk listing the various types of sexual harassment.
D) speak up before it becomes serious.
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Chapter 10: Getting Along With Your Manager or Team Leader
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) A person with a strong work ethic:
A) has a firm belief in the dignity and value of work.
B) will generally be willing to work for low wages.
C) is more ethical on the job than at home.
D) prefers being ethical to working hard.
Q2) The most vital strategy for impressing your manager is to:
A) take the initiative in asking for help.
B) display loyalty.
C) be dependable and honest.
D) display good job performance.
Q3) A "problem boss" is sometimes one who has been misperceived. A)True B)False
Q4) The tactic of "creating a strong presence" refers basically to actions designed to make you visible and noted in the workplace. A)True B)False
Q5) Should your manager be fired, it could be a good learning opportunity for you. A)True
B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) The first stage of group development is storming.
A)True
B)False
Q2) Which of the following is likely to be the least effective approach to being an effective team player?
A) Follow the golden rule.
B) Provide emotional support to coworkers.
C) Engage in shared laughter.
D) Pass along confidential information to others.
Q3) The most important factor that keeps a customer coming back is:
A) good customer service.
B) deep discounts.
C) a smiling sales representative
D) repeated advertising.
Q4) The most basic principle of selling is to:
A) smile at every customer.
B) sell at a below-average price.
C) get the buyer to make a larger purchase than originally planned.
D) identify and satisfy customer needs.
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Chapter 12: Developing Self-Confidence and Leadership Skills
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50 Verified Questions
50 Flashcards
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Sample Questions
Q1) With respect to leadership capability, honesty and integrity are:
A) major contributors.
B) of consequence mostly during hard times.
C). demanded more by insecure workers.
D) more important to production than clerical workers.
Q2) An important requirement for achieving peak performance is to have a mission in life.
A)True
B)False
Q3) A leader with high self-efficacy will often take a pessimistic view of the group's ability to do the task at hand.
A)True
B)False
Q4) Charisma means about the same thing as having high self-confidence and self-efficacy.
A)True
B)False
Q5) A team leader exercises strong control over team members and group activities. A)True B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Sample Questions
Q1) The pattern which a person prefers for investing energy into work and non-work activities are referred to as:
A) stress.
B) portfolio career.
C) lifestyle.
D) a theme.
Q2) One of the best features of the National Occupational Classification is that it measures your interests and compares them with people in selected occupations.
A)True
B)False
Q3) A portfolio career gives a person some protection against the risk of job loss.
A)True
B)False
Q4) __________ match preferred lifestyles to career choices.
A) Interests tests
B) Growth occupations
C) Interpersonal skills
D) Flexible work schedules
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Chapter 14: Conducting a Job Search
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Sample Questions
Q1) The T-form cover letter requires that the applicant prepare a lengthy discussion of why he or she is qualified for the position in question.
A)True
B)False
Q2) A major purpose of a career fair is to help young people identify a potential career field.
A)True B)False
Q3) Aptitude tests measure a person's current job knowledge and skills.
A)True
B)False
Q4) According to a survey, the vast majority of college recruiters prefer a résumé to be: A) light grey or other pastel colour.
B) larger than letter size.
C) ivory or white.
D) laid out in menu format.
Q5) Help-wanted ads are used mostly for finding top-paying positions.
A)True
B)False
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Chapter 15: Developing Good Work Habits
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The following statement would probably help an individual minimize procrastination on a report: "I hope to have this report to you by Friday."
A)True
B)False
Q2) A strong work ethic may lead to even higher productivity than goal setting alone.
A)True
B)False
Q3) Effective people have a well-developed capacity to concentrate on the problem or person facing them; however surrounded they are with potential distractions.
A)True
B)False
Q4) A recommended method of time management is to tackle distasteful tasks:
A) while well rested.
B) while fatigued.
C) first.
D) last.
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Page 17
Chapter 16: Getting Ahead in Your Career
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Sample Questions
Q1) In the new model of career advancement there is more emphasis on temporary leadership assignments.
A)True
B)False
Q2) The fear narrative acts as a strong impulse for people to enter into conflicts with their superiors and co-workers.
A)True
B)False
Q3) With a horizontal career path, it is usually possible to make predictions about your future within the company for only about:
A) one week.
B) one month.
C) one to two years.
D) five to ten years.
Q4) To be successful it is recommended that you take:
A) moderate risks.
B) high risks.
C) low risks
D) almost no risks.
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