Interpersonal Communication
Textbook Exam Questions
Course Introduction
Interpersonal Communication explores the principles and practices involved in exchanging messages between individuals in a variety of personal, social, and professional contexts. The course examines key concepts such as verbal and nonverbal communication, perception, listening, conflict resolution, and the development of relationships. Through theoretical frameworks and practical activities, students will gain a deeper understanding of how effective interpersonal communication fosters understanding, builds trust, and supports collaboration, while addressing barriers and ethical considerations in everyday interactions.
Recommended Textbook
Communicating for Results 11th Edition by Cheryl Hamilton
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14 Chapters
349 Verified Questions
349 Flashcards
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2
Chapter 1: Communication and Ethics
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25 Flashcards
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Sample Questions
Q1) Asynchronous messages are instantaneous,there is no lag between when the message is sent and when it is actually received.
A)True
B)False
Answer: False
Q2) Your text defines "horizontal communication" as
A)Messages that flow from managers and supervisors to subordinates.
B)Messages that flow from subordinates to supervisors and managers.
C)Messages that flow along the official paths prescribed by the chain of command.
D)Messages that flow between persons of the same rank or position.
Answer: D
Q3) Which of the following is an example of paralanguage?
A)Frowning
B)Clothes you are wearing
C)An angry tone of voice
D)Hand formed into a fist
Answer: C
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Chapter 2: Organizations in the Workplace
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Sample Questions
Q1) In traditional organizations,two approaches emerged to solve the problems of inefficient organizations: the bureaucratic approach and the scientific approach.Compare these approaches.
Answer: The scientific management approach focuses on handling employee problems first through four scientific principles: scientific design of each task,scientific worker selection,training and rewards for productivity,and division of both labor and responsibilities.The bureaucratic approach focuses on handling management problems first through clear division of labor,clear pyramidal chain of command with horizontal communication (Fayol's bridge),and small span of control (for a tall vs.flat structure).
Q2) A tall organizations is an organization that has:
A)Better complex decisions
B)Better employee morale
C)Less efficient communication
D)Shorter problem solving time-frames
Answer: C
Q3) Horizontal communication is not an important concept in the traditional model.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Handling Conflict, Cultural Diversity, and Relationships
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Sample Questions
Q1) C-type conflict is relational and can side-track a team.
A)True
B)False
Answer: False
Q2) When using technology to communicate,you must consider that:
A)Online messages are not as rich as face-to-face messages.
B)Online messages are more rich than face-to-face messages.
C)With online messages it is quicker to form friendships than face to face relationships.
D)Online messages are the same as face-to-face messages.
Answer: A
Q3) Accommodation may be the best response to conflict when A)members are trained in problem solving.
B)It's important to take the time to come up with a quality solution.
C)It's important to maintain neutrality at all costs.
D)the damage to the relationship would harm both parties.
Answer: D
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5
Chapter 4: Effective Listening
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Sample Questions
Q1) By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:
A)Develop the expertise your boss values.
B)Know how to praise appropriately.
C)Don't criticize your boss.
D)Be quick to give advice.
Q2) The text identifies several guidelines for improving listening skills.Name three of these,and then name one of the payoffs of effective listening.
Q3) How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?
Q4) Which generational group was raised in post-World War II,are competitive,and committed to taking charge and working hard to succeed?
A)Traditionalists
B)Baby Boomers
C)Generation Xers
D)Millennials
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6
Chapter 5: Nonverbal Communication
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Sample Questions
Q1) The text shared that the choice of color can affect the physical environment in the following true story:
A)Studies show hospitals use white walls so patients will relax.
B)The public reported that yellow granules in soap powder didn't clean clothes as well as blue granules.
C)When schoolrooms painted the walls brown the children grew more disruptive.
D)Restaurants who want customers to eat and leave quickly may choose green for their décor.
Q2) When the text says we should work to cultivate more effective nonverbal habits;it suggests all of the following EXCEPT:
A)Consider the context and cultural background of the nonverbal behavior.
B)Watch yourself on videotape and observe your nonverbal behaviors.
C)Role play using hypothetical situations.
D)Ask your family and friends if you can videotape their behavior and take notes
Q3) Compare the relationship between culture and nonverbal communication in terms of technical,formal,and informal culture.What are the major differences of each,how is each level learned or taught in the culture,and how flexible are the rules?
Q4) What is the meaning of "culture shock" and how can it be minimized?
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Chapter 6: Anxiety, Technology, and Other Communication
Obstacles
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Sample Questions
Q1) When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of
A)A quid pro quo
B)The use of the wrong sensory channel
C)Cognitive structuring
D)Bypassing
Q2) Although all of the following are important,which one should be the first step when giving instructions?
A)Begin with simple,easy to understand words.
B)Begin with simple comparisons
C)Begin with specific explanations.
D)Begin with an overall picture.
Q3) Systematic desensitization involves:
A)Learning to relax using deep muscle relaxation and breathing.
B)Identifying irrational self-talk that produces speaker anxiety.
C) Developing alternative coping statements.
D) Identifying reasonable speaking goals.
Page 8
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Chapter 7: Basic Information for All Types of Interviews
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Sample Questions
Q1) When there are more interviewers than interviewees,the interview is called a board interview.
A)True
B)False
Q2) This phase is the heart of the interview.In this phase both interviewer and interviewee have the opportunity ask and respond to questions:
A)Closing phase
B)Question-Response phase
C)Opening Phase
D)Orientation phase
Q3) A job interview by telephone could take as long as an hour,but most Skype interviews are much shorter.
A)True
B)False
Q4) All interviews are organized around three phases: the opening phase,the question-response phase,and the closing phase.
A)True
B)False
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Page 9
Chapter 8: The Employment Interview
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Sample Questions
Q1) Briefly discuss the two guidelines used to determine whether or not a question is lawful.
Q2) Interviewees prefer that interviewers do all of the following except:
A)Show high levels of nonverbal immediacy
B)Listen to interviewee answers and limit the number of interruptions
C)Conduct the interview in an informal way in a busy work area.
D)Ask open questions and allow sufficient time to answer them.
Q3) Skills,experience,and education are just some of the factors that should be used to determine whether a person is qualified for a particular job.
A)True
B)False
Q4) Ms.Schmidt is coming back to the workplace after having taken time off to spend with her children.She should use a functional resume format that emphasizes her skills. A)True
B)False
Q5) Conventional paper resumes are organized in one of three basic ways.What are they and when should each be used?
Q6) What are the three phases of an interview and what should happen in each phase?
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Chapter 9: Small-Group Communication and Problem
Solving
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Sample Questions
Q1) What are the four pairs of questions in step two of the basic problem-solving procedure that are helpful to ask if the cause of a problem is unclear or unknown? What are two additional questions for each pair?
Q2) The characteristics that define a small group or team are:
A)Size,type of interaction,and action toward a common goal
B)Attention,cooperation,and independence
C)Size,independence,and action toward a common goal
D)Cooperation,type of interaction,and action toward a common goal
Q3) Teams participating in decision making with people from other parts of the world require additional effort because not all cultures view or solve problems in the same way.
A)True
B)False
Q4) Group decisions are often less accurate than individual decisions.
A)True
B)False
Q5) List the steps of the basic problem-solving procedure.Which if these steps,if any,can be skipped? Why or why not?
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Chapter 10: Participation and Leadership in Teams
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Sample Questions
Q1) Suppose you were in a leadership role of a small group of eight individuals.If you knew that one of the members normally displayed dysfunctional behaviors,what are five things you could do to minimize any negative effect on the group?
Q2) Listening from the speaker's viewpoint involves receiving,interpreting,and checking the speaker's perspective.This type of listening is known as:
A)empathetic
B)critical
C)active
D)passive
Q3) According to the situational leadership approach,a good leader is flexible and can change styles when needed.
A)True
B)False
Q4) How do the leader responsibilities differ from virtual to face-to-face meetings?
Q5) Research supports the trait approach to leadership.
A)True
B)False
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Page 12
Chapter 11: Informative Presentations: Plan, Research,
Organize, and Deliver
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Sample Questions
Q1) If you are being asked to speak during a very strict time limit,the text suggests you might want to consider this method of delivery.
A)Manuscript.
B)Extemporaneous
C)Impromptu.
D)Memorized
Q2) If you are thinking of starting your speech with humor,consider that you risk coming across as less competent if you
A)Poke fun at your profession
B)Use self-disparaging humor
C)Poke fun at the topic
D)Use any kind of humor at all
Q3) Blogs as a research tool should be approached with caution because they tend to be more editorial than factual
A)True
B)False
Q4) Impromptu speaking is the preferred delivery for most business speakers.
A)True
B)False
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Chapter 12: Verbal and Visual Supporting Materials
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Sample Questions
Q1) What type of support is the following? "Generalized anxiety disorder is an unrealistic or excessive worry about some life circumstance that persists for six months or longer.This is often accompanied by difficulty concentrating,trouble sleeping,irritability,palpitations,or a general feeling of being keyed up."
A)Example
B)Explanation
C)Illustration
D)Literal comparison
Q2) A principle for having quality visuals is
A)Dark colors appear nearer;light colors appear further away
B)Avoid using colors that end to look the same at a distance.
C)Place opposites on the color wheel immediately next to each other.
D)Use light colors for bullets or letters on a clear background.
Q3) How do visual aids improve audience recall and memory? Describe the multimedia principle and the contiguity principle and explain how they work.
Q4) Discuss the general design guidelines for building effective electronic/multimedia aids.How do we make sure to use audio-visual aids effectively during the presentation?
Q5) Discuss some tips for preparing and using effective PowerPoint presentations.
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Chapter 13: Persuasive Presentations: Individual or Team
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Sample Questions
Q1) Discuss at least two of the six different persuasive organizational patterns for preparing a persuasive presentation.Compare their approaches and give an example for when each would be appropriate to use.
Q2) Jane is giving a speech about the need to prevent elder abuse.She acknowledges in her speech that she and her classmates probably share a lack of exposure to the elderly while they are in college,but that should make them turn a blind eye to this problem.In this situation,this shared similarity with the audience.
A)Is not likely to increase perceived trustworthiness.
B)Is not likely to increase perceived competency.
C)Is likely to increase perceived dynamism.
D)Is likely to decrease perceived trustworthiness.
Q3) Identify three characteristics found in successful team presentations.What are some tips for handling questions and answers?
Q4) Speakers who support their assertions by citing firsthand experience
A)Are rated higher in trustworthiness.
B)Don't have to do as much research.
C)Are more highly motivated.
D)Are more likely to provide good eye contact.
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Page 15
Chapter 14: Written Communication
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Sample Questions
Q1) What role does an outline play in planning an informative report? What are some guidelines for producing effective outlines?
Q2) In writing to inform,when your audience is unfamiliar with your topic or if your topic is complicated,you should use a
A)description
B)definition
C)explanation
D)narration
Q3) Social media length is better at 2 to 3 minutes.
A)True
B)False
Q4) According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher termed this
A)Fidelity
B)Probability
C)Consistency
D)Logical
Q5) What are the three characteristics of effective resumes discussed in this text?
Q6) The best written communication performs several functions.What are they?
Page 16
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